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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Is it Time for Air Duct Cleaning in Your Knoxville Home?

4/22/2021 (Permalink)

employee holding a brush down an open air vent Contact SERVPRO for air duct cleaning in your home.

Between allergens and contaminants, many possible threats exist with dirty ducts in Knoxville properties. 

Any air duct cleaning process happens in stages, which begins with the customer. Understanding changes in your environment can often indicate the need to secure ductwork cleaning near me. A higher concentration of dander, allergens, and microbes can be hazardous or irritating to those exposed, making it worthwhile to consider an inspection of your system to see if air vent cleaning is necessary. Some of the possible particles in your ductwork include:

  • Pet dander
  • Fungal spores
  • Dust mites
  • Pollen
  • Mold
  • Germs/bacteria

How Do You Know You Need House Vent Cleaning? 

Much of the decision to pursue air duct cleaning in Knoxville homes comes from a visual inspection. With snakes and borescope cameras, professionals can slowly work their way through accessible heat vents and returns to evaluate the condition of ductwork and other debris/build-up that might exist. Indoor air quality can be a substantial concern for homeowners, especially with family members that are more susceptible and sensitive to allergens, contaminants, and microbial concerns. There are a few key indicative conditions that can assure your needs for AC duct cleaning, including:

  • Mold colonies are discovered during a professional inspection
  • Evidence of rodent/vermin/insect infestations exist
  • Ducts have become choked off or clogged with debris, matter, and dust

Efficient AC Duct Cleaning Procedures Improve Performance 

Even without glaring signals that air vent cleaning is vital, periodic house vent cleaning can benefit the property and its occupants. This process implements ductwork cleaning and accesses coils in the HVAC unit to improve efficiency and performance. Cleaning these critical elements prevents the air conditioning from freezing in hot, humid conditions and helps the furnace to perform at optimal levels when necessary. Our trained technicians have experience with heating duct cleaning and HVAC cleaning to improve air quality and production.

Removing Build Up with AC Vent Cleaning Can Save Money

Once our professionals providing our air duct cleaning services identify the build-up and throttling of your HVAC system’s output, several tools are deployed to help with this situation. High-powered HEPA vacuums can be sealed over vents and registers, exhausting any particles outside the property, brushing duct surfaces to loosen build-up, and packed particulates with drill-powered whips and soft/hard-bristled attachments. When used together with HEPA vacuum systems, dust and debris can be dislodged from affected surfaces, and the blockage/throttling is eliminated. With a higher airflow output after the heating duct cleaning, the HVAC unit does not work as hard to produce the same heating and cooling results, reflecting on energy bills.

Prepare for Allergy Season with Air Duct Cleaning Services

Allergens are a substantial concern for families sensitive to changing environmental conditions. Without a properly working HVAC system and an unknown need for air duct cleaning, you could be reintroducing high concentrations of dander, pollen, and other agitating particles into the living space. Indoor air quality (IAQ) is critical for those suffering from allergies, and ductwork cleaning can protect furniture and carpets from these circulating pollutants during the cleaning process.

Is There Ductwork Cleaning Near Me? 

As certified National Air Duct Cleaners Association (NADCA) professionals, we can provide an efficient and satisfactory AC duct cleaning or house vent cleaning process for area homeowners. We respond quickly to needs in the Greater Knoxville area and throughout Knox County. We promise to inspect thoroughly and may suggest that duct cleaning is not needed at this time. We provide this service on an “as need” basis. 

When you believe you might require air duct cleaning services, our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team can help. Give us a call anytime at (865) 862-8907.

Can Black Mold Cause Permanent Damage to Commercial Premises in Knoxville?

4/20/2021 (Permalink)

female holding a mold sign SERVPRO can detect mold in Knoxville without signs--but inspections--and then mold remediation, "Like it never even happened."

SERVPRO is a Licensed Mold Remediation Provider Based in Knoxville

Black molds can spread quickly through a business property. Using dehumidifiers can be an effective stopgap solution to mold growth. However, you may find that the fungi continue to return as the problem's source has not been addressed. Commercial premises, which commonly use acoustical ceilings or carpeting, can be adversely affected by continued mold growth.

Our commercial mold remediation team here in Knoxville can help your business reduce the microorganisms to a manageable level. Sometimes the visible signs of microbial growth belie a much more severe problem. SERVPRO technicians can conduct a thorough inspection of the affected areas using moisture sensors, meters, and hygrometers to find the source of a microbial growth issue. Follow the water, and finally apply an antifungal agent.

  • Moisture sensors are designed to be placed on surfaces and provide data on potential water recesses behind walls or in cavities.
  • A moisture probe can determine the moisture content, which could be a leading cause of mold growth on semi-porous material.
  • Hygrometers allow technicians to assess whether mold colonization is a result of high indoor humidity levels.

Protect your business and staff. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville for mold remediation at (865) 328-9417.

Is Professional Flood Restoration Available in Knoxville?

4/13/2021 (Permalink)

servpro semi with workers parked From a large Knoxville building to a small cottage--SERVPRO provides excellent water removal and storm damage remediation

SERVPRO Assists Knoxville Residents with Flood Damage All Year Round

Knoxville is situated on the East of Tennessee with a population of 187,063. However, the surrounding metropolitan area that makes up wider Knoxville is home to close to one million residents. Despite lacking the global reputation of its close neighbors Nashville and Memphis, Knoxville remains a charming city with its ballpark, rich pre-civil war history, and architecture. The modern urban centers boast excellent museums, 1920s cinemas, southern-style restaurants, and live music bars. The area is equally admired for its stunning landscape with the nearby Smokey Mountains and state park and the winding Tennessee River that runs through the town.

Knoxville was a relatively prominent part of early US history. The region was run by both confederate and unionists during its three-hundred-year history, even, at one point, being the capital city. Infrastructure projects in the mid-eighteenth century boosted the local economy, which was sustained until the 1920s. In the latter half of the twentieth century, numerous rejuvenation projects took place in Knoxville, notably with the World's Fair hosting in 1982. The downtown of Knoxville, in particular, has benefited significantly from revitalization projects in the recent past. Knoxville's city is home to over forty festivals a year, from craft breweries and car shows to cultural heritage and Farmer's Markets.

  • The Tennessee Theater is one of the more eye-catching places to visit in Knoxville. Built-in the 1920s, initially as a movie venue, the stunning auditorium has since been converted to traditional theater. The rotating roster includes classics and contemporary works.
  • The SunSphere Tower is one of the surviving landmarks from the 1982 World Fair and has become an iconic part of Knoxville's skyline. The observation deck is free admission and provides a stunning panoramic view of the Smoky Mountains, State University, and Tennessee
  • James White's Fort is among the oldest surviving structures in the South of the United States and dates back to Knoxville's founding. Local tours provide a fantastic guide to forming this unique town, a must-see historic site alongside Bleak House.

SERVPRO in Knoxville Can Help you Overcome the Damaging Impact of Flooding on your Property

Flooding emergencies can occur to any homeowner and are often traumatic, time-sensitive events. To recover the property quickly and reduce losses, it is essential to use a qualified restoration service. Contact us for:

SERVPRO technicians are local to Knoxville and can arrive on-site within four hours of notification of loss. Our crew chiefs are experienced in dealing with flooding situations on residential properties.

  • We can remove physical materials from the property quickly to accelerate the drying procedure.
  • Our team is experts at identifying salvageable and non-salvageable items for removal quickly.
  • Using advanced structural cavity drying equipment like injectidry systems, we can mitigate the impact of water migration.

In an emergency flood situation, do not hesitate to contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville for flood damage at (865) 328-9417.

What Can Be Done about Stains during Water Damage Repair?

3/24/2021 (Permalink)

a SERVPRO vehicle in a parking lot Regardless whether the leak is small or large, SERVPRO can help. Contact our team right away for water damage remediation services.

SERVPRO Tackles Stains After Water Damage in Rocky Hill

Even a small water leak can cause stains in your home. For example, a leaking appliance could bring delicate materials into contact with chemical cleaning agents. A flood from outside might bring dirt or contaminants with it.

SERVPRO is on hand to help with stains after water damage in your Rocky Hill home. The most common areas where stains appear are upholstery, rugs, carpets, and throws or scatter pillows. Taking care of your belongings is our priority, which is why we follow this step process for stain removal:

  • Remove any excess soil.
  • Determine what exactly spilled on the surface, so we know what we are dealing with.
  • Determine the type of fiber – sometimes we use burn tests, chemical tests, or gravity tests for this.

Once we have that information, we will let you know the likely outcome and agree to a plan. In the case of water damage, water-based cleaning agents are usually the best. We start with the gentlest cleaner and progress to more potent preparations if necessary. This helps protect the fibers from damage.

For careful stain removal, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

How Many Contractors Will You Need after Flood Damage?

3/19/2021 (Permalink)

a SERVPRO vehicle outside of a gas station it is helping Flooded? We got that covered! Team SERVPRO can help with flood damage remediation issues in your home.

SERVPRO Helps Knoxville Residents Deal with Flood Damage Repair

Cleaning up after a flood can be a long and involved process. Depending on where the water entered your home and how much water entered, you might be facing an intense cleanup process.

Thankfully, SERVPRO is on hand to help you deal with every aspect of flood damage to your Knoxville home. We understand that our customers are concerned about how many different contractors they will need to contact. The thought of coordinating with other people is stressful. For example, you might need:

  • A decorator to rehang or replace wallpaper or replace carpets.
  • A plumber to deal with any damage to your home plumbing.
  • A builder to replace drywall or insulation or even rebuild a wall.
  • An electrician to test or dispose of damaged appliances or fix wiring problems.

Our team can coordinate all of these people. We only work with contractors we trust, and we train them to make sure they perform to the high standards we expect from all our technicians. You do not need to worry about contacting different people because SERVPRO can do it for you.

If you are worried about flood damage in your home, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

Are You Worried about Fire Damage in Knoxville?

3/14/2021 (Permalink)

a fire damaged room with soot covering everything Fire damage woes? Contact SERVPRO at (865) 862-8907 for cleanup and remediation services.

SERVPRO Takes Care of Fire Damage Cleanup

Knoxville is the County Seat of Knox County in Tennessee, with a population of 187,603. Knoxville has a long and fascinating history, and one of the loveliest things about it is its proximity to the wide-open spaces of the Great Smoky Mountains National Park.

Knoxville's history stretches back to 1000 BC, during the period known as the Woodland Period. The area has many prehistoric sites, including burial mounds, habitation sites, and even ancient villages. Settlers arrived in the area by the end of the eighteenth century, and Knoxville quickly became famous as a stopping point for travelers. By the middle of the nineteenth century, Knoxville had become a thriving trade center for locally produced items such as corn, tobacco, and whiskey.

Knoxville enjoyed a prosperous manufacturing industry in later years, although its fortunes declined during the great depression. Recent years have brought revitalization to the city, along with a rapidly growing arts movement.

Come and explore the Great Smoky Mountains

The Great Smoky Mountains National Park covers 522,419 acres and contains some of the highest mountains in North America. The park is well known for its grand mountain vistas, sweeping meadows, and fir population. Some say Knoxville was instrumental in getting the Great Smoky Mountains recognized as an area worth protecting and preserving. In 1913, Knoxville hosted the National Conservation Exposition, which ran for two months. The exposition focused on the area's resources and also included talks on the importance of local wildlife. Several citizens involved in the exhibition were involved in creating the Great Smoky Mountains National Park.

There is so much to see and do in the park that you might find yourself spoiled for choice. One place to start is with the many historical sites within the park. Some popular historic locations include:

  • Cades Cove is an isolated limestone valley that is well-loved for its peace and quiet and scenic mountain views. 
  • Roaring Fork Valley is home to the Roaring Fork stream. Walking through the valley will take you past beautiful waterfalls and river vistas. The Roaring Fork Historic District is home to several authentic nineteenth-century farm cabins.
  • Noah "Bud" Ogle Place is a beautifully preserved example of a nineteenth-century Appalachian farmstead. You can see the original farm cabin, barn, and tub mill.

As well as historic districts, the park offers miles of nature trails, hiking, fishing, horseback riding, and camping.

How can SERVPRO help with deodorization after fire damage?

Deodorization is a concern for any homeowner after fire damage. Smoke smells tend to linger and provide an unpleasant reminder of the blaze. There are several ways to deal with fire odors. One of the easiest ways is using odor counteracting beads. These beads:

  • Are permeated with solvent-based odor counteractants.
  • Release odor-fighting chemicals to drift on the air currents.
  • Mask smoke smells and freshen up the area we are treating.

Because of the solvent properties of the beads, we must not place them on plastics or paints. Instead, we place them in glass containers or on foil. We can also put them in the intake section of the A/C unit.

For help with smoky smells after fire damage, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

Can Mold Remediation Steps Worsen The Situation?

2/25/2021 (Permalink)

SERVPRO vehicle parked in front of home Need mold remediation for your Knoxville property? Call the professionals at SERVPRO.

SERVPRO Helps Knoxville Homeowners Respond Appropriately to Mold

Mold can develop in any part of your house. Sometimes, it is even difficult to pinpoint the reason for such infestation. What you might be sure of is the need to take immediate action to address the situation. However, some of the steps you might take can worsen the situation or create secondary problems.

When done correctly, timely mold remediation in Knoxville properties can help prevent expensive renovations. SERVPRO technicians are well versed in mold development processes. For instance, we understand the factors that fuel growth, including moisture, favorable temperature, and minimal natural light. Therefore we can pinpoint responses that worsen the situation, including:

  • Wet cleaning or using bleach
  • Painting over moldy areas
  • Tearing down affected areas without taking precautions

Wet cleaning areas with mold residues introduce more moisture, so the problem may recur immediately. Since bleaches are mixed with water, they are less effective than you might expect. Painting may seem like a good way to rid walls or other surfaces of mold stains. However, since mold hyphae penetrate the affected material, covering an area with paint only hides the problem.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville tackles mold remediation correctly. You can reach us at (865) 862-8907 when you need assistance.  

Handling Carpets During Water Restoration in Rocky Hill Properties

2/18/2021 (Permalink)

Carpet water removal Contact SERVPRO for water damage mitigation services, no matter how big or small.

SERVPRO Helps with In-Place Drying and Removal of Carpets for Water Restoration

Whether there is a leak or other water intrusions in a house, highly porous materials such as carpets are vulnerable since they absorb the water quickly. The absorbed water can cause different problems, including deterioration of the material or bad odor. Drying carpets is also challenging since regular water extractors cannot remove all the absorbed water.

SERVPRO can help tackle all challenging tasks during water restoration in your Rocky Hill home, including finding a solution for your wet carpets, area rugs, and other heavily porous contents. Our Water Restoration Technicians use different restoration approaches after assessing the specifics of the situation, including:

  • Carpet construction
  • The amount of water involved
  • The duration of exposure to the water

The information gained from the evaluation helps our SERVPRO technicians determine whether to remove the carpet or dry it in place. Some factors like extended exposure to water necessitate removal because there is a higher likelihood of physical damage such as delamination or even mold development. In case we determine in-place removal is possible, our SERVPRO technicians use deep extractors such as the water claw to improve efficiency. 

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has sufficient resources for efficient water restoration. Call us at (865) 862-8907 to assist you.

How Effective is Cleaning A Fire Restoration Technique?

2/10/2021 (Permalink)

SERVPRO crew SERVPRO will take care of your Knoxville fire, prepare and call us today.

SERVPRO Utilizes Different Cleaning Actions to Save Valuables in Knoxville Properties

At the confluence of the French Broad and Holston Rivers forming the Tennessee River lies the city of Knoxville. The River was initially called The Cherokee. It stretches over 652 miles, hosting one of the most significant irrigation and hydropower systems in the Southeastern United States. The River's drainage basin covers over 40,910 square kilometers. 

Apart from bordering the 12th largest river in the United States, Knoxville is also credited with various national history contributions. For instance, the early streetcars started operating in the city when in 1890, streetcars in the town were transformed from animal-drawn to electric powered. The initial trip was conducted from Gay Street up to Lake Ottosee. Other historical things about the city include:

  • Mountain Dew, the 40th most popular beverage in the country according to YouGov, has its roots in Knoxville
  • Renowned movie director Quentin Tarantino was born in the city
  • It is the birthplace of famous Country Music singer Kenny Chesney 

The City's Main Draw 

Gay Street, which transverses the heart of the downtown area, has historical significance and is one of the busiest sections of the city. It has several shopping centers, art venues, museums, hotels, and bars. Several buildings along the street are listed in the National Register of Historic Places.  Some of the notable events associated with the street include hosting the Constitution Convention in 1796, resulting in the founding of the state of Tennessee. In 1854, the street became the first paved road in Knoxville. 

Another vibrant section of the city known locally as the strip lies next to the University of Tennessee. It has a series of bars and restaurants where college students hang out. Because of the higher student population, food and drinks in the area tend to have pocket friendlier prices. It is usually busiest during basketball and football games.

The Old City

Other sections of the city have a different feel, unlike the downtown area. The Northern end of Knoxville or "Old City" has a different vibe. It is most popular with people who love clubbing.  It also hosts the main train station, bus station, and homeless shelter.  The area has several historic 19th-century buildings like the former Patrick Sullivan’s Saloon. Patrick served in the Union Army, rising to the rank of Captain before returning to Knoxville, where he established the saloon. It operated from 1888 to 1907, when the ban on saloons was imposed. 

How Does SERVPRO Tackle Cleaning During Fire Restoration?

Cleaning is a crucial aspect of fire damage restoration since the combustion process creates residues and debris, affecting large swathes of a property. Various challenges, including stubborn residues and difficult materials, can interfere with the process diminishing its effectiveness. SERVPRO technicians help overcome such challenges by utilizing different cleaning actions, including:

  • Chemical action 
  • Lubrication
  • Suspension and dispersion
  • Mechanical action

The actions require different tools and professional products. For example, mechanical action is more effective when using automated equipment such as rotating brushes, unlike using a hand tool. We also use specially formulated cleaning products that maximize the efficiency of chemical action in removing stains or surface residues. 

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has highly trained fire restoration technicians. Call us at (865) 862-8907 to help you clean up after fire damage.  

Attend the TVBA Business Expo and Veteran Job Fair Near Knoxville

1/25/2021 (Permalink)

SERVPRO technician at work. Storm damage is no easy task. Call the professionals at SERVPRO for the experience and latest equipment and techniques needed for your business.

Knoxville Business Owners Have a Lot to Learn from the TVBA Business Exposition and Veteran Job Fair

The Tennessee Veterans Business Association (TVBA) holds an annual business exposition and veteran job fair, which aims to grow the entrepreneurial spirit, and offer training and education, government advocacy as well as career support to veteran job seekers. The next expo and veteran job fair take place on 5th February 2021 at Hilton Knoxville Airport in Alcoa, TN. Knoxville dwellers can venture into the nearby city to attend the event. TVBA is committed to connecting veteran business owners with:

  • Other veteran-owned firms
  • Elected officials
  • Chambers of commerce
  • Veteran-focused nonprofits
  • Retired military personnel

The business association is dedicated to unifying the voices of veteran business owners and veterans and offering the tools they need to advance the dreams of their business.

It was founded in 2010 after Jonathan Williams, a 10-year navy veteran, established his own enterprise and started reaching out to entrepreneurs to gain input and insight on running a company successfully. 

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is glad to welcome you to the TVBA Business Expo and Veteran Job Fair. We support enterprises that make such events possible. If there is commercial storm flood damage in your Knoxville business, we can help bring things back to normal. Call us any time at (865) 862-8907 for prompt and effective restoration. 

SERVPRO of Rocky Hill, Sequoyah Hills, South Knoxville Now Hiring

1/25/2021 (Permalink)

flames on the left and water droplets on green on the right with We are Hiring! written Now Hiring!

SERVPRO of Rocky Hill, Sequoyah Hills, South Knoxville Now Hiring for a Reconstruction Superintendent

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Reconstruction Superintendent. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened.”

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Primary Responsibilities
1. Customer Satisfaction

  1. Compile and resolve punch list items.
  2. Perform final walk-through with customer.
  3. Secure a signed Certificate of Completion and Certificate of Satisfaction from customer.
  4. Customer Communication
  5. Conduct pre-construction meeting with customer.
  6. Provide project update (daily narrative) to customers and clients.
  7. Construction Management
  8. Schedule all subcontractors and material suppliers.
  9. Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work.
  10. Document all project activities in the job book.
  11. Execute change orders.
  12. Subcontractor/Resource Provider Management
  13. Set expectations on a project-by-project basis.
  14. Maintain quality standards through site inspections.
  15. Provide evaluation and rating of all vendors and subcontractors.
  16. Coordinate inspections with local jurisdictions.
  17. Cost Control and Schedule Adherence
  18. Ensure material suppliers deliver exactly what was purchased.
  19. Ensure subcontractors complete all work in accordance with their purchase orders.
  20. Validate schedule and progress.
  21. Identify areas outside of contracted scope of work..

Necessary Experience and Skill Set
· Superb customer service track record

  • Effective written and oral communication
  • Basic math skills
  • Experience in restoration and/or construction preferred
    Formal Education/Training
    · High school diploma/GED
  • Project Management Professional (PMP) certification preferred

Physical and Work Environment Requirements
Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and jobsites can be loud.
Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 7:00 a.m.–5:00 p.m., Monday–Friday, 45 hours per week. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Quick Response to Knoxville Homes affected by Fire and Smoke Damage

1/13/2021 (Permalink)

SERVPRO fleet ready for work Fires cause irreversible damage to your property. Call the professionals at SERVPRO for IICRC certified technicians.

SERVPRO is Ready to Offer Reliable Fire Damage Restoration Services in Affected Knoxville Properties   

Knoxville is the largest city in East Tennessee Grand Division and the third-largest city in the state. It is also the county seat of Knox County and the principal city of the Knoxville Metropolitan Statistical Area. In 2019, the estimated population in the area was 869,046. As of July 1st, 2019, the city had an estimated population of 187,603.

Knoxville was first inhabited in 1786 and was Tennessee’s first capital. Throughout the early 19th century, the city struggled with geographic isolation. However, in 1855, the railroad arrived in the area and its economy began to grow. The secession issue divided the city during the Civil War and both Union and Confederate armies occupied the area alternately. 

After the Civil War, the city grew rapidly as a manufacturing and wholesaling center. The collapse of the manufacturing sector after the 1920s stagnated the city’s economy. That led to a decline in the downtown area and political fights entrenched the city’s leaders. However, the city rejuvenated after hosting the World’s Fair in 1982. Private developers and city leaders also played a significant role in the revival of the city, especially the downtown area.

The History of Knoxville

The first settlers of Knoxville were the indigenous people who arrived during the Woodland Period. A burial mound is among the oldest artificial structures found in the city and it was constructed during the Mississippian culture period. The city has preserved the earthwork mound but the University of Tennessee has developed the area around it.

The Early Woodland habitation area is among the prehistoric sites in the city. It is at the Tennessee River and Knob Creek junction. Other prehistoric sites include:

Bussell Island: It was originally inhabited by various Native American cultures for thousands of years before early European explorers arrived.

Dallas Phase: Located in South Appalachian Geologic province, it is an archeological phase within the Mississippian III period. 

When the French and Indian War ended the Euro-American, the settlement grew drastically west of the Appalachians. In French Broad and Holston valleys, the white settlers had already established the areas by the 1780s. In 1785, the U.S Congress unsuccessfully ordered illegal settlers out of the valley. 

In the modern days, development in the city has expanded beyond the South Knoxville waterfront and Tennessee River. The city adopted a long-term improvement project called the South Waterfront Vision Plan to re-energize the 750-acre waterfront on the Tennessee River. 

The home of rich arts 

Knoxville hosts several festivals in a year. The city’s contribution to old-time, bluegrass, and country music are significant from Homer and Jethro and Everly Brothers to the Flatt and Scruggs. 

Established in 1935, the Knoxville Symphony Orchestra (KSO) is the oldest continuing orchestra. Knoxville Symphony Orchestra maintains several full-time musicians who perform in over 200 events annually. The Civic Auditorium, Tennessee Theatre, and the Bijou Theatre are KSO’s traditional venues. However, it also performs in other non-traditional venues. 

In 1943, Sergei Rachmaninoff a Russian composer and virtuoso pianist performed his final concert at the University of Tennessee at Alumni Memorial Auditorium. The Blender, an American music magazine ranked Knoxville city as the 17th best music scene in America.

Knoxville also hosts several art festivals. The most popular festival is the Dogwood Arts Festival, which celebrates and promotes regional culture, art, and natural beauty. The 17-day event takes place in April. In the same month, the city’s residents enjoy the Rossini Festival that celebrates Italian culture and opera. 

June’s Kuumba Festival, which means creativity in Swahili, honors the region’s African American heritage and displays folk arts, music, games, dance, food, theater, storytelling, visual arts, and games.             

The home of sports

The athletics program in the University of Tennessee popularly known as the “Vols,” or the “Volunteers,” is famous in Knoxville and its environs. The Vol’s football team plays at Neyland Stadium, one of the largest stadiums in the world. The city is also home to Thompson-Boling Arena where the men and women basketball teams play. The facility is the largest indoor basketball arena in the U.S. 

The city is home to several professional sports team, including:

  • Knoxville Ice Bears
  • The Tennessee Smokies
  • Knoxville Force 

The Great Smoky Mountains wildfires

In late November 2016, a complex set of wildfires began. Towns such as Gatlinburg and Pigeon Forge, which are near the Great Smoky Mountains National Park, were the most affected. The fires left 190 people injured and claimed the lives of 14. It was one of the largest natural disasters in Tennessee’s history. 

On 12 December, the fire had burned a significant chunk of land approximately 15 square miles (10,000 acres) inside the park. The fire also affected over 6,000 acres outside the park. The incident forced 14,000 residents as well as tourists to evacuate. The fire damaged around 2,000 buildings.  

How does SERVPRO’s fire damage restoration process preserve Knoxville properties?

After a fire, do not try to remediate the affected area on your own. A reliable restorer has the experience needed to follow the proper fire restoration process to get your house to its pre-damaged state. At SERVPRO, we have a team of highly trained technicians who aim to minimize damage to our customer’s property. 

Even after extinguishing the flames smoke and soot can continue to cause damage. While working on your property, we are cautious of:

Rust and corrosion: Kitchen appliances and electronics with metallic surfaces can corrode or rust when oxidized. This can cause the appliances to malfunction leading to expensive repairs. We can clean the affected appliances using advanced products to minimize damage effectively. 

Soot staining: This occurs when soot in the air settles on various surfaces causing discoloration. The material and the time that is taken before restoration begins determines whether the soot staining is removable. If restoration is delayed the discoloration can be permanent. Our restorers can agitate affected surfaces using brushes, towels, air, and water pressure to eliminate the soot.

Mold: It can occur within 24 to 48 hours because of the water firefighters used to extinguish the flames. Mold can spread to other areas fast. If not remediated on time, it can cause health effects to occupants. Our restorers use effective disinfectants to clean the area leaving you in a safe home.

Even a small fire can cause irreversible damage to your property if not handled properly. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 for professional restoration.  We’re Faster To Any Size Disaster. 

Join Other Residents of Rocky Hill in the Alliance I/DD Division Meeting

1/13/2021 (Permalink)

SERVPRO vehicle and technicians outside job site. Water damage to your property should be left to the professionals to handle. SERVPRO technicians are IICRC certified and trained for the job.

Be part of the Alliance I/DD Division Meeting in Rocky Hill.

The Alliance welcomes all Rock Hill residents to the I/DD Division meeting. The event takes place on January 26th from 9:30 AM to 11:30 AM at 35 Cold Spring Road, Suite 522, at the Alliance Rocky Hill Office. The event organizers expect interested persons to arrive thirty minutes early.   

Once you are part of the organization, be ready to offer services to persons with intellectual and development disabilities (I/DD). The service providers are funded by various organizations, including:  

  •         Office of Early Childhood (OEC)
  •         Department of Development Services (DDS)
  •         Department of Social Services (DSS)

The organization holds its meeting every fourth Tuesday of the month. The event’s organizers urge interested persons to wear masks at all times during the event.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville warmly welcomes you to the Alliance I/DD Division meeting. Leaking faucets or a malfunctioning dishwasher can cause severe damage to your property if not handled by a professional on time. If you need water damage restoration for your Rock Hill property, talk to our experienced restorers at (865) 862-8907.    

Rocky Hill Residents Can Follow the Peppermint Trail for Holiday Fun

12/21/2020 (Permalink)

SERVPRO vehicle Explore the Peppermint Trail for some holiday treats as SERVPRO technicians take care of your water extraction.

The Peppermint Trail is Brimming with Holiday Treats for Rocky Hill Folks of All ages

A delicious holiday adventure awaits in downtown Knoxville. There will be peppermint treats galore. You can enjoy traditional peppermints, candy cane coffee, and other peppermint-flavored goodies. Peppermint isn't the only thing that is there, so are these delicious treats:

  • Gingerbread
  • Hot buttered rum
  • Eggnog
  • Apple spice and other holiday flavors
  • Donuts
  • Cookies
  • Fudge
  • Cheesecake
  • Cookies

That is just the beginning of this festive event that is happening in December through January 3rd. 

Stroll Down Peppermint Lane and Check Out Local Businesses

You can find a list of local stores that are participating on the downtown Knoxville website. Not only will there be edible delights but lots of holiday gifts to purchase as well. It is a wonderful way to get out and spend time with the family while enjoying the sights and sounds of the holiday. 

Happy Holidays from SERVPRO

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville provides water extraction services to Rocky Hill and surrounding areas. We wish everyone a safe and happy holiday. Contact us at (865) 862-8907.

The Elf on the Shelf Adventure in Downtown Knoxville

12/15/2020 (Permalink)

SERVPRO vehicles Go on a mission to find Santa's elves while SERVPRO repairs your homes storm damages.

It is a Fun Filled Scavenger Hunt Knoxville Kids Won’t Want to Miss

Scout Elves are on a mission from Santa. They have come to Knoxville, where they can spread holiday cheer through January 3, 2021. But these mischievous elves are hiding in the storefront windows. They are peeking out at all the boys and girls while trying not to be seen. It is a fun adventure to see if you can find all of Santa’s elves.

North Pole Passes Required

You have to pick up your North Pole Pass, and then the hunt begins. You can grab one at Mast General Store or check out the downtown Knoxville website to download one. The first 1,500 participants get their very own stamp to mark their pass. Kids can even take pictures and enter contests. Scout Elf Cooper is waiting for you at Mast General Store, so stop by and join in on the fun.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville provides flood removal service for the Knoxville area. Contact us at (865) 862-8907.

SERVPRO Mitigates Water Damage in Knoxville

12/10/2020 (Permalink)

SERVPRO vehicles For any level of water remediation in your home, contact the experts at SERVPRO right away.

Knoxville Residents Can Trust Our Technicians to Provide Professional Water Removal 

Home to over 187,000 people, Knoxville is rich in history. From its humble beginning as a relatively isolated town, it has grown to become Tennessee’s third-largest city. 

Indigenous People Arrive

Knoxville can trace its history back thousands of years to indigenous people who settled in the area. The first arrivals are believed to be people from the Woodland period. A burial mound is preserved from the Mississippian culture period (c. A.D. 1000- 1400) and is one of the oldest man-made structures in Knoxville. Other prehistoric sites include:

  •   Early Woodland (c. 1000 B.C. – A.D. 1000) habitation near the Knox-Blount county line
  •   Dallas Phase Mississippians villages – Post Oak Island
  •   Dallas Phase Mississippians villages – Bussell Island

Native American Influence

The Cherokee people were thought to have migrated from the Great Lakes area into what would become Knoxville. By the 18th century, they were the leading tribe in the East Tennessee region. The Cherokee were part of the Iroquoian language tribes and were continually fighting with the Creek and Shawnee tribes. The Cherokee name given to the area was kuwanda'talun'y. It means “Mulberry Place”. They resided mainly along the Tennessee River in what is known as the Overhill settlements.

Europeans, Traders & Explorers Come to Knoxville

Hernando de Soto is supposed to have been to Bussell Island in 1540. Explorers and white traders started arriving in the later years of the 17th century. One early record notes that a British gentleman, Henry Timberlake, was sent as an emissary to the Overhill settlement. Timberlake is recorded as stating how pleased he was that the waters of the Tennessee River were deep. His party had struggled to navigate the shallower waters of the Holston River.

Settling the Appalachians

After the French and Indian War and the American Revolution, European settlers flocked to the Appalachians. They established a settlement to the west of the mountains. White settlers were not unfamiliar with the area. There was a group already well established in the Holston and French Broad valleys. These locations were considered part of Cherokee lands, and the illegal settlers were ordered to leave in 1785 by Congress. It was an order that fell flat, and tensions between the Cherokee and the Euro-Americans grew.

James White – An American Pioneer

James White was born in North Carolina in 1747. He was not only a soldier in the American Revolutionary War but a pioneer as well. During the Revolution, White extinguished himself as a militia captain. He would eventually become the lieutenant colonel commander of the militia in Knox County. In 1783, White took a group of men on an expedition that would lead to the discovery of the area that would become Knoxville.

White’s Fort & The Beginnings of a Town

James White and James Connor built White’s Fort in 1786. The fort was built on land White had purchased a few years earlier and is located near the mouth of First Creek. The land was surveyed for the creation of a town in 1790 by White’s son-in-law Charles McClung. The borders of the town ran between First Creek and Second Creek. The result of the survey included:

  •   64 half-acre lots were established
  •   Waterfront area was set aside for a town common
  •   2 lots were designated for a church and graveyard
  •   4 lots were set aside for a school

A Church, School, and New Governor

In 1792 the First Presbyterian Church was founded. On the lots designated for a school, Blount College was chartered in 1794. It would be the basis for the University of Tennessee that claims that starting date as its own. William Blount, a North Carolina surveyor, was appointed the governor of the Territory South of the River Ohio in 1790. He was appointed to govern this newly established territory by President George Washington.

Cherokee Nation & the Treaty of Holston

Tensions were still on the rise between the Cherokee and the settlers. Governor Blount needed to bring peace to the situation. The problem of boundaries and illegal settlers had to be dealt with, so there was clarity on both sides. The Treaty of Holston was developed quickly and was signed by Blount and others, including John Watts, a Cherokee representative at White’s Fort in 1791.

Knoxville Becomes the Capital

The territorial capital did not end up where Blount originally wanted it because the Cherokee nation would not cede the land. He then chose White’s Fort as the new capital and named it Knoxville. This was in honor of Henry Knox, a Revolutionary War general who was then Secretary of State. 

War & Peace with the Cherokee Nation

It was not long before trouble began. From the Holston treaty, Blount understood that he had purchased land from the Cherokee that made up much of what is now East Tennessee. This was under debate by the Indians, and violence broke out over the issue. In 1793 Knoxville settlers attacked the Cherokee unlawfully. Eventually, peace would be established in 1794.

SERVPRO is Proud to Serve the Knoxville Area

SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville provides professional water removal services. If you have experienced water intrusion from a burst pipe, dishwasher overflow, or something similar, we are here to help. Our technicians arrive quickly once your call is received. They will then:

  •   Scope the area to determine the depth of the problem
  •   Put together a plan of action
  •   Deal with water extraction immediately
  •   Dry the premises using powerful air movers and dehumidifiers
  •   Use controlled demolition to enhance drying if needed
  •   Repair and restore damaged structural elements
  •   Clean content
  •   Leave the home, “Like it never even happened.”

We understand the effect home flooding, from something as simple as a washer overflowing, can have on a home. If not dealt with promptly, the damage can become worse and costly. Secondary problems such as mold is a concern as well when moisture is not cleaned up right away. 

If you need assistance with any type of water spill, no matter how big or small, call the professionals at SERVPRO. You can contact us at (865) 862-8907 for more information.

Get Your Feet Tapping At An Old Fashioned Knoxville Jam Session

11/27/2020 (Permalink)

a guitar and a microphone SERVPRO is looking forward to the Old-Time Knoxville Jam!

Come And Play Or Enjoy Listening At An Old-Time Knoxville Jam

Knoxville has a rich music culture, and what better way to celebrate it than at an old-time jam session?

Join Sarah Pirkle at the Jig & Reel and immerse yourself in the legacy of the Appalachian music that is an integral part of the city.

  • This is a string only session – no percussion instruments.
  • Dancing is encouraged, but please do not wear tap shoes.
  • Open to all abilities – just grab an instrument from the wall and go to town.

This is a fast-paced jam with no breaks. Everyone plays together, so it gets very lively and is a lot of fun. Play as much or as little as you want to – or if you are not a musician, come along and enjoy listening.

Sessions take place every Tuesday at 7:15 PM.

With the winter weather coming in, businesses need water damage restoration companies near them to rely on. SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville supports local businesses. Call us at (865) 862-8907.

Stay Fit This Fall With Rocky Hill Mountain Biking

11/23/2020 (Permalink)

flooded nursery with items floating It will be exciting to see the community at Meads Quarry!

Enjoy The Great Outdoors In Rocky Hill

As the weather turns colder, it is more important than ever to stay fit and enjoy the great outdoors. Meads Quarry is an area within the ijams Nature Center. This exhilarating loop takes riders on a full circuit inside the quarry. It is an ideal intermediate ride for those who mountain bike regularly and are looking for an enjoyable challenge. Riders should be aware that:

  • The clay route does not drain well. Please avoid it when the weather is wet.
  • There are several climbs.
  • If you want an extra challenge, you can take a diversion along the Flow, which features berms, humps, and skinny bridges.

Rides take place every Tuesday at 6 PM, weather permitting.

After a fall bike ride, it is good to go home and get cozy in front of the fire. However, please be mindful of fire risks, and if you need assistance with fire cleanup, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is here for you. Call us at (865) 862-8907.

Knoxville Businesses Can Rely On SERVPRO For Storm Cleanup Help

11/15/2020 (Permalink)

fallen trees and power lines on a road When your business is facing cleanup after a storm, contact team SERVPRO. We are standing by 24/7 to take your emergency call.

Our Storm Cleanup Service Is Suitable For Every Kind of Knoxville Building

Knoxville is a lively, busy, and populous city that is proud to be the county seat of Knox County. With a population of 187,603, Knoxville is the third-largest city in the state, after Nashville and Memphis.

When settlers first colonized Knoxville in 1786, it was the capital of Tennessee. The isolated position put it at a disadvantage, but with the advent of the railroad, Knoxville started growing in size and power. Some people refer to it as an alternative Nashville – but calling it that means missing out on its own unique culture and history.

Knoxville has a strong manufacturing history. Although its fortunes waned a little after the Great Depression, it has made a comeback in the last decades, with many world-class businesses making their homes here.

A Fascinating Downtown

Knoxville visitors, and those who choose to set up their businesses here, are frequently amazed and delighted by the staggering range of architectural styles the city boasts. There are so many impressive buildings to look at, and the varied architectural periods help give Knoxville its unique vibe, which encompasses both historic and modern sensibilities. Just some of the gems you will find include:

  • The Tennessee Theater. Located in the Burwell Building, the Tennessee Theater, is a bona fide 1920s movie palace. It was opened in 1928 with two thousand seats in the auditorium. The interior includes décor from all over the world, such as French-style chandeliers with Czechoslovakian crystals and Italian marble floors.
  • Old Knoxville City Hall. The main building in this complex was completed in 1851. It started as a school for the deaf before becoming Knoxville’s first City Hall. The facade boasts an impressive portico with supporting columns, while other parts of the building have Italian Renaissance and Neoclassical elements.
  • Howard Baker Federal Courthouse. Knoxville’s architecture did not stop in the 1920s! This impressive building was constructed in 1991. It has an elaborate interior that showcases the best of Neo-Georgian architecture and is large enough to occupy two city blocks. The Federal Courthouse started life as the home offices of Whittle Communications before the company folded and sold the building to the Federal government.
  • The Andrew Johnson Hotel. This striking building has stood since the 1930s. When it was built, it was Knoxville’s tallest building and a notable feature of the skyline until the 1970s. The building is unusual, boasting a second story pavilion and a penthouse. These days it is an office block but still retains its history.
  • William Blount Mansion. No visit to Knoxville would be complete without stopping by the William Blount Mansion, the oldest building in downtown Knoxville. Construction began on the house in 1792, and Governor Blount drafted much of the Tennessee Constitution here. The house features an elegant two-story wood frame construction, even though many homes in the area at this time were mere log cabins!

It is not only businesses that can boast incredible architecture in the city! Knoxville has the greatest number of homes by George Franklin Barber in the nation. Barber was a Victorian architect who was so successful that his designs were sold through mail order catalog.

Visitors or residents eager to learn more can visit The Ewing Gallery of Art + Architecture, which aims to educate about modern and historic building styles and trends.

What Puts Knoxville Buildings At Risk Of Storm Damage?

Knoxville has a humid subtropical climate, with warm summers and colder winters. Unfortunately for residents and businesses, the area is no stranger to storms and extreme weather. Tennessee, and Knoxville specifically, have seen their share of storms that knocked out power and caused wide-ranging damage to homes and businesses.

There were tornado outbreaks in both 1998 and 2020, where more than one tornado hit in a short space of time. The 1998 Tornado outbreak hit East Tennessee, causing twelve deaths and $133 million in damages.

It is clear that storms are a risk in this area. Thankfully, SERVPRO is here to help.

Understanding Different Building Materials Is Key To Storm Cleanup

When a city boasts as many different architectural styles as Knoxville, a knowledgeable storm cleanup service is necessary. Old buildings especially are prone to damp and mold, and we must take that into account. Building construction can affect many areas of remediation, including:

  • How long it takes to dry a building
  • How much risk there is of hidden water
  • The likelihood of mold growth
  • Which cleaning and drying methods are most suitable
  • How best to deodorize the area

Our technicians understand how building construction affects drying and will design a drying plan that takes everything into account. We know how best to position equipment such as air dryers and dehumidifiers for the desired outcome. And because we train our staff to the Institute of Inspection, Cleaning, and Restoration Certification standards, you can rest assured that our team is up to date on the latest best practices.

SERVPRO Monitors Drying In Every Kind Of Building

It is clear that every building is unique and requires an individual approach to storm damage remediation. Monitoring moisture levels both at the beginning of remediation and throughout drying means we are always on top of the situation and can make adjustments as needed. Some of the ways we monitor the problem include:

  • Using moisture meters to measure moisture levels across walls and ceilings
  • Using moisture probes to examine the levels inside the carpet
  • Examining the sub-floor to see if water has penetrated there
  • Monitoring humidity levels to ensure they are acceptable.
  • Employing thermal imaging to check temperature differences and track the movement of moisture throughout building materials

No matter whether you run your business out of an ultra-modern condo or a renovated Victorian mansion, we have the equipment and training to restore it “Like it never even happened.”

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is here for all your storm damage cleanup needs. Call us at (865) 862-8907.

Is a Professional Mold Remediation Company Necessary?

10/28/2020 (Permalink)

SERVPRO truck with phone number at site Why try to remove mold from your Knoxville home when SERVPRO has the skilled technicians using advanced equipment and products? We can help!

Mold in a Knoxville Home Can Cause Significant Problems if Left Unattended. Call a Professional Team Before It’s Too Late!

In Knoxville, homeowners may discover mold in their homes and be tempted to leave it unattended or simply clean it with a homemade solution. Even when it seems like the do-it-yourself approach is successful, it most likely sets the stage for a bigger problem in the future. The best protection against mold complications is calling a professional team and let them take action.

Mold removal in Knoxville is a service we provide at SERVPRO. We know the area well and are aware of the danger of mold due to the characteristics of our community's homes and other factors such as weather. Once you contact our 24-hour hotline, we dispatch our trained professionals to inspect your home from top to bottom and help you defeat your mold problem.

How exactly does mold remediation work?

Our SERVPRO team takes great care in setting up barriers to control the mold colonies in your home as we work. Humidity is often at the root of most mold problems, so we search diligently for any leaks in your pipes, air ducts, roof, and windows to determine where the source of excess moisture exists. We then control humidity levels with dehumidifiers and varying sizes of extractors, all while monitoring our progress with state-of-the-art industry tools. As far as the mold itself, we perform some of the following to remove it from your home-

  • Removal from porous surfaces by using chemical sprays
  • Application of anti-microbial solutions throughout your home
  • Soda blasting surfaces with mold

Mold is not a trivial issue. Failure to tackle it with the comprehensive approach it requires is only an invitation for mold colonies to spread throughout your home. Experts in mold remediation can give you the answers you seek and help protect your health.

SERVPRO of Rocky Hill/ Sequoyah Hills/ South Knoxville is your expert friend in your time of need. Call us at (865) 862-8907 and let us fight mold on your behalf. Our goal, like yours, is to leave your home, “Like it never even happened.”

Do Restoration Services in Knoxville Include Structural Repair?

10/25/2020 (Permalink)

fire damaged living room with debris on the ground and exposed walls Repairing your home after fire damage can seem impossible. Contact SERVPRO 24/7 for professional remediation and mitigation services for your home.

SERVPRO in Downtown Knoxville Has Licensing to Perform Structural Fire Restoration in your Home.

Can fires impact the structure of a building?

When materials burn at high temperatures in your Knoxville home, it can affect the solidity and composition. The pressure generated during a fire can easily blow out windows, char, or warp frameworks for doorways and flooring. SERVPRO technicians can send a crew chief alongside a production technician to analyze your property and put together a recovery procedure. Our technicians have undergone a 30-hour general construction training program (OSHA) to ensure that we can perform structural repair on-site safely and professionally.

What is required before the structural repair takes place?

  • Establishing a safe working zone by neutralizing potential dangers from electrics, collapse or slip & fall hazards
  • Safely removing contents to an on-site location or an off-site warehouse.
  • Providing adequate lighting and power to perform the necessary reconstruction

What covers reconstructive fire services?

Recovering losses through fire restoration in your Knoxville home covers all aspects of a property from staircases to doorways, walls, and ceilings. Our training ensures that you only have to deal with one service throughout the process of returning the property to its preloss condition. We can arrange for the removal and disposal of non-salvageable materials and reinstalling vital parts of the home like weak walls, subfloors, and even structural framework. The process of returning a building to a livable condition after a large loss event can be stressful. Our crew chiefs are on hand to help you every step of the way.

How does reconstruction of a property after a fire work?

  • Identifying and removing parts of the structure
  • Thoroughly cleaning wall cavities, subfloors, and ceilings to prevent residual odors from affecting your home
  • Replacing damaged materials with new items and reinstalling them in the property

A large loss event in your home can make life difficult. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 for expert guidance and advice.

Click here for more information about Knoxville.

SERVPRO is Ready to Perform Knoxville Water Damage Cleanup 24/7

10/23/2020 (Permalink)

SERVPRO semi, equipment, giant tree SERVPRO customers relax when they know our Team is handling water emergency problems on their Knoxville property.

Receive Emergency-Response Cleanup and Restoration That is Faster to Any Size Disaster When You Call (865) 862-8907

Knoxville, Tennessee, sports a population of over 187,000 and is the third-largest city in the state. The entire Knoxville Metropolitan Statistical Area has a population of over 869,000, according to 2019 data. Not only has this historic area been settled since 1786, but it was also the original capital of Tennessee. The Marble City is home to a myriad of prominent corporations that contribute significantly to American business, including:

  • Media giant Discovery, Inc.
  • Tombras Group, a multimillion-dollar digital advertising firm.
  • Truckstop chain giant Pilot Flying J.
  • Multibillion-dollar wholesale grocer The H. T. Hackney Company.

The Queen City of the Mountains is home to many tourist destinations, such as the Sunsphere built for the 1982 World’s Fair, the McClung Museum of Natural History and Culture, and the French Broad River, a popular destination for boating and kayaking. Knoxville is also one of the entry points for the historic Great Smoky Mountains National Park.

Knoxville: A City Built on Restoration

The affectionately-named “Heart of the Valley” is no stranger to rebuilding and revitalization. Knoxville has undergone massive growth from its roots as a manufacturing center into a veritable jewel of Appalachia. In the aftermath of the Civil War, northern investors brought commerce back to the city during Reconstruction. After the Great Depression, Knoxville was restored in part by the creation of the federally-owned Tennessee Valley Authority (TVA), now the largest public power provider in the entire United States.

Much like the resilience inherent to Knoxville itself, SERVPRO is dedicated to helping you bounce back after a disaster occurs. As local franchise Vice President Kristina L. Greenway puts it, "Helping others in their time of need is one of life’s greatest privileges."™

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville: A Locally-Owned and Operated Franchise with a Focus on Family

Your local SERVPRO franchise is owned and operated by people with their own ties to the Knoxville area. President and Vice President John A. Greenway and Kristina L. Greenway are graduates from Roane State Community College and Lincoln Memorial University. Their son, Sean, is a former crew chief currently acting as the Key Account Manager for this franchise location.

John has several Institute of Inspection Cleaning and Restoration Certification (IICRC) approved accreditations related to disaster mitigation, including:

  • Water Damage Restoration (WRT)
  • Applied Structural Drying (ASD)
  • Commercial Drying Specialization (CDS)

Kristina also has extensive training in restoration industry best practices approved by the IICRC, including the following:

  • Certified BioRecovery Masters (CBRM) from the American BioRecovery Association
  • WRT certification
  • Fire and Smoke Remediation (FSRT)
  • Advanced Microbial Remediation (AMART)

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is partnered with several local organizations, including Emergency Planning Committees, the Tennessee Association of Plumbing-Heating-Cooling Contractors, the Greater Knoxville Hospitality Association, and the Knoxville Chamber of Commerce.

Whether your family’s residence in Morningside has suffered a pipe leak or your budding startup in an office park on Locust Street requires rapid-response cleanup and structural drying late at night, SERVPRO can return your property to a preloss state.

Water Damage Claims Information for Knoxville Homeowners

Water damage is the most common cause of residential property damage in United States homes today, seconded only by fire damage. Common causes of water damage in Knoxville homes include burst pipes, overflowing water from a neighboring property, and sprinkler system failures. These incidents can lead to such issues as:

  • Mold damage, which can have health effects, cause property damage, and create unpleasant odors in the home.
  • Warping, cupping, cracking, wood rot, and fungal growth on structural materials.
  • The attraction of structural material damaging pests like carpenter ants and termites.

A critical aspect of mitigation and restoration is maintaining a claims filing process that is as streamlined and transparent as possible. It is crucial to ensure that homeowners are well-informed about insurance standards specific to Tennessee.

Knoxville homeowners with questions about their rights are as policyholders, or those who wish to know more about the regulations and laws apply to Tennessee insurance claims can find out more from the Tennessee Department of Insurance. Local public adjusters are also helpful resources for these purposes. Keep in mind that, should you hire a public adjuster, Tennessee state law caps their fees for residential loss claims at 15% of the total loss amount.

The team at SERVPRO is also committed to coordinating with you and ensuring that you stay in the loop regarding cleanup and restoration. Technicians can aid in the documentation process, which can bolster your proof of loss claim. This crew also maintains close contact with your insurance adjuster to ensure that cleanup is done per your policy as well as local and state regulations.

How Does SERVPRO Remove Water Damage from Knoxville Homes?

SERVPRO technicians take a multi-pronged approach to water damage. A pipe leak under a hardwood floor that is saturating the floorboards, for example, requires more than drying with air movers and dehumidifiers to ensure that your flooring is successfully restored.

  • Water removal tools like extraction wands accelerate the drying process hundreds of times without the risk of secondary water damages from air moisture.
  • EPA-registered antimicrobial solutions aid in the remediation of mold while controlling water damage odors.
  • Floorboards experiencing warping or cupping from water damage can often be cleaned, repaired, sanded, and prepared for refinishing to save on replacement costs.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville also provides a suite of other restoration services that include, but are not limited to:

  • Flooring repairs for marble, tile, carpeting, and linoleum.
  • Restoration for furniture, electronics, documents, and fine art.
  • Roofing, plumbing, HVAC, and dry cleaning services.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville, Faster To Any Size Disaster. Call (865) 862-8907 to have an emergency-response crew at your home within hours of your initial contact.

Which Companies Help Residents with Water Intrusion?

10/13/2020 (Permalink)

SERVPRO team members standing in front of SERVPRO restoration equipment at warehouse Meet some of our team members. We are ready to meet any water damage emergency needs that you have.

SERVPRO is Knoxville Based and Ready to Help with Water Damage Repair in your Home

How does water impact a structure?

A water intrusion event can affect the structure of your Knoxville home. These effects are twofold. The first is by absorbing into building materials and weakening them. Sagging or warping is a vital sign of a weakening structure. Some materials, such as multi-ply woods, may begin to break apart or visibly bend. The second issue with water intrusion is mold growth. Water contains microbes that can spring to life in the presence of organic materials, moisture, and warmth. Conducting responsible property repair then must cater to both these aspects of water intrusion. SERVPRO technicians can dry your structure while controlling indoor humidity and temperature to prevent mold growth.

Is hot air necessary for drying a structure?

Higher temperatures boost the amount of moisture that the air can hold and are an essential part of water damage repair in your Knoxville home. However, sometimes temperature controls may be inefficient. For example, a wet garage may have insufficient insulation to hold temperature and running heating equipment for long sessions could be cost-inefficient. While air-movers can provide a short, sharp supply of hot air, these equipment are less useful when drying semi-porous materials like concrete or lumber. SERVPRO technicians can opt to use desiccant dehumidifiers in the property, which function efficiently in cold temperatures. There are many factors that a technician considers when restoring your home. Pre-testing and monitoring are essential methods in putting together a drying strategy.

What occurs during a pre-test of a wet property?

  • Technicians identify various building materials and consult on the best equipment, methods, and options for drying.
  • Penetrating and non-penetrating moisture meters can help restoration technicians understand how much water materials absorb
  • Site-specific factors are noted during a pre-test to ensure that the drying strategy is suitable for your home's architecture and assembly.

Is property repair worth it?

When a structure becomes wet, it may be tempting to consider replacing large amounts of building material or contents. No matter how bad things look, restoration techniques often return a home to its preloss condition. In general, cleaning or drying materials in the house is cost-efficient, whereas replacing them may become expensive. Restoration is generally far less inconvenient for a homeowner than demolition and re-installation, creating noise and taking significant time to order replacement materials. Using a bullet-proof drying and cleaning strategy generally offers a solution that causes the minimum homeowner inconvenience.

What are the expensive aspects of water repair?

  • Resurfacing or refinishing some or parts of the home which take significant time for layering and installation
  • Controlled or uncontrolled demolition and packing, hiring dumpsters, and disposal of large amounts of mortar, drywall, or plaster
  • Replacing construction materials entirely. Especially for more expensive, resilient materials like tiles or marble constructs

When does replacement outweigh restoration?

It is not always viable to return a water damaged Knoxville home to its preloss condition through cleaning and drying the structure and contents. Often materials or contents that have long-term water exposure require replacement. Equally, cheaper items that are readily available and relatively easy to install can usually be replaced. A carpet pad, for example, can be dried and cleaned. However, these are typically made from sponge or polypropylene, which is an inexpensive material to place. SERVPRO technicians often stock carpet pads alongside drying equipment and cleaning equipment since, in many restoration services, these parts of the floor assembly are replaced. Replacing a carpet pad can extend both the carpet and the subfloor's life, making it an excellent example of when replacement outweighs restoration.

What is the impact of water on concrete floors?

  • Steady absorption into the concrete which can lead to cracking
  • Powder staining on the surface of the concrete
  • Mold and microbial growth which can expand and lead to exponential damages

Can restoration costs get out of control?

The water damage restoration cost is generally fixed in an estimate verbally produced during an initial inspection before receiving an adjuster's confirmation. There are rare circumstances when complications arise while restoring a property. These complications generally occur in older buildings when potentially harmful materials are present such as lead-based paint or asbestos. Lead and asbestos dust can be hazardous if inhaled. The S500 from the Institute of Inspection, Cleaning, and Restoration Certifications (IICRC) recommends that technicians avoid disturbing lead or asbestos in a property. It may be necessary to use a qualified abatement professional in these circumstances to lengthen the timespan of restoration.

Bringing back your home to its preloss condition is a professional job. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 now.

Why Should Knoxville Business Owners Hire Professional Water Damage Recovery Firms Over In-House Cleaning Crews?

9/22/2020 (Permalink)

water damage in building Call us at (865) 862-8907 24-hours a day to schedule a prompt evaluation.

Speed, Training, Specialized Commercial-Grade Equipment, and Project Scalability Place SERVPRO in a Class by Itself When Completing Large-Scale Water Damage Repair in Knoxville

When your Knoxville business suffers a water loss, your first inclination might be to coordinate the clean up with your on-staff housekeeping personnel. Before you commit to this approach, keep in mind that your facility might not have the specialized equipment needed to remove massive water quantities.

What Is the Time Frame for an Appropriate Water Damage Repair Response in Commercial Buildings?
Water damage repair in your Knoxville commercial building cannot wait for regular business hours. Building materials and contents deteriorate within minutes to hours of the water incursion, even if the leak or overflow occurred over a weekend or during the wee hours. A response within just a few hours maximum at full working capacity is critical to mitigating any further harm and assuring that disruptions to your everyday operations are kept to a minimum. Waiting for your in-house cleaning crew to assess the situation and obtain required equipment delays the start of mitigation unreasonably, and interferes with your core staff’s ability to provide services and goods to customers.

Does High-Quality Water Damage Repair Require Specialized and Advanced Training?
Working with a professional water emergency recovery company like SERVPRO ensures that the individuals assessing planning and implementing interventions have the training and a scalable inventory of water extraction and drying tools. Managing contamination concerns, which are often possible in a water loss situation, need guidance from knowledgeable managers up-to-date with the latest local regulations concerning containment and lawful disposal. Our team completes the Institute of Inspection Cleaning and Restoration Certification (IICRC) coursework before working on any field project, and brings technicians certified in most, if not all, of the following specialties to your site:

    •    Water Damage Restoration Technician (WRT)
    •    Applied Structural Drying (ASD)
    •    Applied Microbial Remediation Technician (AMRT)
    •    Building Moisture Thermography (BMT)
    •    Commercial Drying Specialist (CDS)
    •    Odor Control Technician (OCT)

Allow the capable crews from SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville to assess, plan, and implement the water damage repair agenda in your commercial building. Call us at  (865) 862-8907 24-hour a day to schedule a prompt evaluation.

How Can I Be Sure to Hire the Company in Knoxville that Is the Best Fit for My Home's Flooding Recovery?

9/12/2020 (Permalink)

flooding in the kitchen Our desire to support our community during times of greatest need is why SERVPRO strives to provide a scalable team of the best trained and equipped f

Our Commitment to the Community Plus Dedication to Managing Multiple Requests for Assistance Successfully and Seamlessly Is Why SERVPRO Is Knoxville's Flood Damage Abatement Leader

Heavy rains and strong winds are often predicted during the summer and fall in Knoxville, exposing residents to the possibility of exterior damage and overland flooding. Regardless of how unwanted flood water enters your dwelling, you must arrange for interventions quickly. If professionals mitigate and remediate flood water damage promptly, many structural components survive the loss, but the timeline is tight. You do not want to be given a number in a queue, risking waiting hours, days, or weeks before receiving professional restorers' attention.

What Can Go Wrong if I Opt to Hire a Traveling Flood Disaster Remediation Company?
During the summer and fall storm season, homeowners find itinerant flood damage recovery companies knocking on doors and leaving flyers. The temptation to accept what seems like immediate assistance is understandable, but hiring an established, reputable, and local company is the far better choice. "Storm chasers" infiltrate affected neighborhoods like the floodwaters rising in your basement or imperiling your crawl space. Resist reacting in a panicked way to either the impending damage or the sales pressure. The following are reasons why it is risky to sign a contract with a non-local recovery outfit:

    •    Most local governments require permits, licenses, and certifications to complete the wide variety of assessments and tasks needed to take on a flood damage project, these prerequisites often not held by "storm chasing" firms.
    •    The "door knocker" is not always qualified to complete a professional inspection of the flood damage in your Knoxville home, resulting in inaccurate pricing and failure to account for the damage's full spectrum and the mitigation and remediation needed to reverse or remediate the damage.
    •    You have little involvement in the planning of the project or any efficient way to communicate with the crew that ultimately arrives to perform the work, often causing needless stress, conflict, and disruption.
    •    A lack of local brick and mortar presence impels the traveling contractors to move away, on down the disaster trail, foreclosing any ability homeowners have to follow up when the materials and products used prove inadequate, and the work itself is of poor caliber.

If I Choose a Local Company to Help with Flood Damage Will My Needs Matter?
We realize that when many residential and commercial properties exhibit flood damage, it can be worrisome that your home's issues and your family's discomfort and disruption might get lost in the chaos. When SERVPRO takes on your project, however, you can be sure:

    •    We arrive promptly, within the hour, ready with our fully stocked vehicles to complete a safety hazard and damage assessment before commencing emergency services.
    •    The crew assigned to your property has experience in and prepares for managing your loss in a professional and timely manner, even as our company assists others with their disasters.
    •    If your job presents challenges or requires especially swift resolution, we have extensive practice in coordinating large work crews while taking responsibility for a complicated agenda of necessary tasks to return your home to preloss condition.

We patiently listen to your concerns and questions throughout the project and respond as a collaborator. We welcome you to reach out after the job completes any lingering worries or unintended consequences you confront in the days, weeks, or months following the flood damage project's wrapup.

What Separates Reliable and High-Quality Flood Recovery Companies from the Rest?
Three characteristics of flood damage restoration companies that stand above, offering to best meet residential customer needs are:

Comprehensive training of the owners and all managers and technician in best practices through classwork and practicums offered by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

Investment in state-of-the-art proprietary cleaning and disinfecting products and commercial-grade tools and equipment in quantities sufficient to respond to the community's flood damage recovery needs, including but not limited to:

    •    Rakes, shovels, wheelbarrows
    •    Submersible pumps for flood water deeper than two inches
    •    Truck-mount and portable water extractors
    •    Moisture detectors and meters to locate trapped water and provide data for effective structural drying
    •    Specialty equipment such as air scrubbers, Injectidry systems, and a broad range of resources for flood-damaged contents in our production facility
    •    EPA-registered cleaners and disinfectants

A people-first orientation that underlies our relentless striving towards high expectations and integrity in our dealings with customers and superior outcomes.

Our desire to support our community during times of greatest need is why SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville strives to provide a scalable team of the best trained and equipped flood damage recovery technicians possible. We pledge to arrive at your flood emergency day or night within an hour of your call to (865) 862-8907, prepared to make it “Like it never even happened.”

How Quickly Can SERVPRO Restore Knoxville Event Venues After a Fire?

8/31/2020 (Permalink)

"We can help" No matter when you make the call, we have technicians who can assist you.

When your venue becomes damaged, restoring the fire loss effects often falls to the capable abilities of our fire restoration professionals. 

With managing entertainment and event venues throughout Knoxville, you are continually balancing schedules and deadlines. Scheduling the upkeep and maintenance of your facilities can be problematic enough with a packed agenda, making situations like a fire loss to cause even more considerable challenges. As a leading professional fire restoration company, our SERVPRO team is locally owned and operated for a fast response to emergencies whenever they occur. 

When discussing fire restoration for Knoxville venues, it is not often as straightforward as house fire recovery might be for restorers. The obstacles of post-fire restoration remain the same, though on a much grander scale that requires powerful equipment and unique strategies to resolve. Our objective is to address each of these main concerns as efficiently as possible to minimize the impact of scheduled events at the venue.

What Threats Exist in Your Venue After a Fire?

  • SootPartial combustion creates carcinogens that can be harmful to those exposed and leave thick residues on surfaces and contents. Several cleaning practices can help remove these residues, including chemical solvents and detergents. 
  • Debris – Piles of partially combusted remnants, ash, and other solids can become hazardous debris left throughout the venue. Shoveling out the piles and vacuuming up what is left prevents higher concentrations of odor and soot and can showcase any possible structural problems. 
  • Structural Concerns – We have in-house contractors dispatched with our restoration technicians for temporary repairs and ultimate full-scale build-back when damages get identified. 
  • Odors – Lingering smoke and burning scents make it difficult to rent your facilities, so we focus on removing any of these odors with practices like thermal fogging and using hydroxyl generators. 

Our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is ready 24/7. Just call (865) 862-8907. We can help make fire losses, "Like it never even happened."

See more about Knoxville.

How Should Mold Removal Companies Train Their Staff?

8/25/2020 (Permalink)

"Mold" If mold is left unchecked, it can spread very quickly. Contact our IICRC certified mold damage remediation team for an assessment today.

Rocky Hill Homeowners Searching For Mold Removal Companies With Expert Technicians.

If you were looking for a doctor in Rocky Hill, you would need to know he had the right training. If you take your car into a car shop, you want a mechanic who has learned her trade. 

When you are searching for a company to help you clean or repair your house, it is vital to know that they have the correct training. If you are looking for mold removal companies in Rocky Hill, you want to be sure their staff know their job and are the best. What kind of training does a person need in mold remediation? And how should companies provide it?

Who certifies mold removal companies?

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is the non-profit body for certifying cleaning and remediation specialists. The IICRC is the gold standard for mold removal training (along with other kinds of restoration such as fire and flood.)

All our technicians are IICRC certified, so you know they are up to date with the latest and most effective mold removal techniques.

What do remediation specialists learn?

Certified technicians learn about:

Mold and how it spreads and propagates

How to assess a mold damage situation

The industry-standard techniques for mold remediation

Proper drying techniques and how to test for moisture levels in the area

How to deodorize a space after mold removal

Every SERVPRO franchise has several specially-trained mold specialists. You can rest easy knowing our teams are up to date on all best practices.

What about ongoing training?

At SERVPRO, we believe ongoing training is essential. That is why our training includes:

Initial 15-day training at our corporate facility

Self-paced employee certification training

Web-based e-learning with knowledge tests to keep our team sharp

We invest in continued training for our technicians because we know that is the best way to ensure you get the mold removal service you need.

We also equip our teams with the best equipment, from dehumidifiers to air scrubbers and fogging machines, because we know that even the most well-trained experts need the correct equipment for the job.

If you need a mold removal company, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

Find out more about Rocky Hill.

Do I Need A Storm Door To Protect My Knoxville Home From Flood Damage?

8/18/2020 (Permalink)

interior of the house flooded with water For help with flood damage, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

Knoxville Homeowners Want To Avoid Flood Damage

Anyone who owns property in Knoxville knows that bad weather can quickly wreak havoc with doors, windows, gutters, pipes, and roof tiles. That is why home maintenance is so essential – the more protected your house, the less likely it is to sustain damage.

Anyone worried about flood damage in Knoxville should consider ways of making their home safer. One way to do that is with a storm door.

What is a storm door?

A storm door is a second door that you install in front of your main entryway. A storm door keeps your front door protected from wind and rain and can also provide added insulation in the winter.

What are the pros and cons of a storm door?

Like any home improvement, there are pros and cons to fitting a storm door.

The pros are:
    •    It protects your home from bad weather and keeps your main door in good condition for longer
    •    It adds extra insulation in the winter
    •    There are many available designs so you can pick one that adds curb appeal to your home

The cons are:
    •    Fitting a storm door is not a DIY job which means you will have to pay for a contractor to install it
    •    Most storm doors need replacing every five years or so
    •    The added insulation is not welcome in hot summers

What can SERVPRO do to help me if my home suffers flood damage?

Even if you take precautionary measures such as adding a storm door, you cannot guarantee that water will not enter your home. A storm can breach windows or doors, or damage gutters or roofs. There is also the risk that a storm will bring down a tree, causing it to break a window or take off some roof tiles.

In the event of flood damage, SERVPRO can help you with every aspect of cleanup from removing water-logged drywall to drying out personal belongings.

We remove excess water from your home and use a range of dehumidifiers and air movers to dry it thoroughly. We take care of structural problems and make your home safe for your return. We also take care of deodorization, so your house smells like it should.

For help with flood damage, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

How Well Can Water Restoration Companies Manage Knoxville Condo Water Leaks?

8/13/2020 (Permalink)

SERVPRO team members standing in front of stacked SERVPRO restoration equipment in a storage facility Our highly trained team members, expertise and equipment gives us the ability to handle water loss events of any size.

SERVPRO Helps with Many Aspects of Water Removal from Condos Including Expediting Completion and Minimizing Unnecessary Damages 

Water leaks leading to wetness in different Condo units can be a flashpoint for disagreements between members and unwanted expenses for your condominium association. Although there may be several deterrents to water intrusion, including the installation of leak sensors, you cannot discount the possibility of such an incident. SERVPRO helps Condo managers in Knoxville to resolve water damage situations with the utmost convenience. 

Can water restoration companies help prevent leaks in Knoxville properties? 

In most incidents, the damage is already done by the time the restoration company arrives at your property. What you can benefit from, is advice on how to minimize the chances of leaks or other forms of water intrusion in Knoxville. Our SERVPRO technicians can inspect the facility to establish whether there are steps to take to lessen the chances of leaks. Typical steps include: 

  • Installation of water detection devices
  • Replacing or upgrading washing machine hoses
  • Preparing an Emergency Ready Profile to ensure the correct response when leaks occur
  • Checking whether there are proper sealing and caulking around the property 

The steps help in different ways. For instance, water detection devices have distinct or other forms of warnings when there is a moisture change in the areas they are installed, ensuring faster response to water intrusions. Since faulty household appliances frequently cause leaks, replacing old or brittle washing machine hoses can reduce the chances of a leak occurring. Other steps, such as having an ERP minimize confusion because there is a response plan, including locating and shutting off the mains when the leak is identified. 

What is the best way to handle water removal from condo units? 

Because of the distributed responsibility for the damages that water causes in condos, the chosen water removal approach should help in: 

  • Identifying the source of the water leak fast
  • Limiting moisture migration
  • Documenting the exact damage affecting each section
  • Mitigating all long-term problems 

When our SERVPRO technicians arrive at your Knoxville water loss site, we use simple and sophisticated techniques to identify the loss point, if it is not apparent, and the extent of the moisture migration. In the interior sections of the units, we can easily observe the wetness and pools of water. 

In enclosed spaces such as walls, ceiling, and floor spaces, we use other ways to check for wetness. For instance, we can use thermal cameras to identify wet areas behind wall surfaces. The cameras rely on temperature differences to identify wet areas. We can also drill small holes to release trapped water or create space for inspection with a specialized tool such as a borescope. With these approaches, we avoid damaging the property unnecessarily, thus minimizing conflicts between the different parties involved. 

Can water restoration companies fast track water removal? 

Several aspects influence the time it takes to complete water removal from the condo, including: 

  • The number of levels affected
  • Amount of water released
  • The variety of damages the intrusion causes 

Our SERVPRO crews take various steps to expedite the process, halting the deterioration of materials, and restoring habitable conditions faster. We have an assortment of water extraction equipment that help ease the removal of surface or absorbed water. For instance, we have self-propelled extractors that a technician rides on while moving over carpeted areas at consistent speeds. Such apparatus combines different processes to achieve the intended removal goal faster. The technician and the machine's combined weight helps squeeze out water absorbed by carpet and pad while the vacuum system extracts it. 

Other tools such as portable extractor units and truck-mounted pumps help us remove water from hard surfaces faster. In the case of water penetration beneath tiles or hardwood floors, we have drying mats, which help extract water trapped beneath the hard materials conveniently.

The use of such specialized equipment to perform specific removal processes reduces the time taken to restore the property to its preloss state. For instance, ripping up and reinstalling tiles to remove moisture can add some extra days to the water remediation process. The timesaving benefits can be enjoyed in many aspects of the restoration, including: 

  • Damage inspection processes
  • Water removal from floor materials and coverings
  • Cutting downtime for rebuilding and refinishing 

The use of sophisticated equipment also limits invasive procedures that cause physical damages, thus helping reduce costs. 

In case of a water intrusion incident at your Downtown Knoxville, Rocky Hill, or Sequoyah Hills condo, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can help resolve it with ease. Call us at (865) 862-8907. We're Faster To Any Size Disaster.

What Threats Exist with Protein Residues After a Fire in Knoxville?

7/26/2020 (Permalink)

fire causing damage Fire loss events can be devastating to your home, even when kitchen flare-ups keep the bulk of the damage localized to one room.

Various smoke residues can present unique obstacles for our SERVPRO team restoring your Knoxville home.

Multiple types of smoke residues could threaten your Knoxville home after a fire loss incident. While wet smoke residues can be among the worst to clean and restore, specifically because of the thickness of coatings and the types of materials that can become affected, an almost equally challenging remnant to address are protein residues. These exist after fires break out in your kitchen, and specific types of meat, fish, poultry, and other protein-based foods burn.

Grease kitchen fires can already be challenging to extinguish for homeowners or even the first responders addressing fire damage in your Knoxville residence. The combustion of proteins could have instantaneous effects on exposed materials and contents within the room. The closest structural elements in the proximity of the fire can often be the worst damaged by these thick residues. Protein smoke damage can get identified by:

    •    Harsh Odors
    •    Thick Coating
    •    Yellowing/Staining of Surfaces

Do Cabinets Require Removal?

Close structural surfaces and fixtures within the kitchen can often become the worst damaged by these lingering residues. While combustion can compromise several individual cabinet units, the entirety of the cabinetry in your kitchen might not require removal and replacement. Cleaning and refinishing services might be more cost-effective, but this depends on the cabinets' material and the severity of the present damage. Careful consideration of these fixtures' condition is necessary by our project manager and crew chief to determine the best approach to return your damaged kitchen to its preloss state efficiently.

Fire loss events can be devastating to your home, even when kitchen flare-ups keep the bulk of the damage localized to one room. Our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team can help with potent products, practical methods, and industry-leading equipment to address smoke residues and other loss effects after a fire. Give us a call today at (865) 862-8907.

What Makes Flood Water Different from a Pipe Break in My Knoxville Home?

7/20/2020 (Permalink)

stairwell of a house completely flooded Flooding can occur and devastate many families' homes all at once. Contact SERVPRO to tackle your flood damage and help the next family in need.

SERVPRO Has the Experience and Equipment to Restore Your Knoxville Home Back to Normal

The water that comes out of your tap is safe to drink and bathe in. However, would you consider drinking water from or bathing in the Holston River? Of course not, when flash floods from storms cause floodwater to enter your Knoxville house, anything that water encountered along the way just landed in your home, including sewage, chemicals, and mud. This type of water requires handling as a biohazard, and the longer it remains within a home, the damage increases. Unless you own personal protective clothing and have the knowledge for safe cleanup and disposal for this type of home disaster, you need professional assistance.

What Should I Do First After Flood Damage?

When a Knoxville home has flood damage, it is one of the most severe events a homeowner can face. If it is safe to enter your property, here some early actions that can make the restoration process go easier: 

  • Make a list of essential/valuable documents and items before you enter the property, so you know exactly what you are looking for
  • Arrange for someone to take in your pets if you cannot keep them with you if you need to stay elsewhere during the cleanup
  • Talk to your insurance agent about bringing in SERVPRO as soon as possible
  • Turn off the electricity if there is a danger of water coming into contact with electrical appliances or outlets
  • Close off the loss area if possible until help arrives for cleanup

What Does the Flood Cleanup Process Look Like? 

SERVPRO technicians arrive within hours of the initial call and get to work restoring the home. One of the first actions on the plan is to scope the property and locate all areas of water migration and begin the water extraction process in your Knoxville home. Most frequently used are their portable pumps, which allow the techs to move quickly around the loss area and remove the water promptly.

As they locate the areas of migration within the floor and sheetrock, those materials may require removal as part of the drying process. Controlled demolition is a common element in the restoration of a property after flood damage by removing materials that are a loss and leaving undamaged portions.

Carpet that has absorbed flood water has no potential for restoration and requires removal. Because wet carpet is dense and may cause injury if moved, the techs extract the water and cut the carpet into strips to make it easier to handle. After exposure to water, most glue-down tile delamination occurs and the tile gets removed. If water gets detected within the subfloor, the techs measure how widespread the moisture problem is and remove the floor covering as needed for drying.

The restoration from flood damage often results in a home that looks very different once mitigation efforts complete. Homeowners may see:  

  • Walls with the bottom portion cut off for drying
  • Flooring removed to open the subfloor for drying
  • The presence of a large number of drying devices and dehumidification equipment

Sanitizing a property and contents post-flood loss is crucial to returning the home to habitable standards. SERVPRO technicians use professional cleaning agents, many with antibacterial and antimicrobial properties, to ensure any surfaces that come into contact with the water get wiped down.

Contents from within the home with water exposure have two primary outcomes: disposal and restoration. Anything porous and absorbed the water generally has no potential for reuse. Items that can withstand immersion cleaning processes tend to fare the best. Each piece that gets handled by the techs receives documentation to assist in the filing of any insurance claims with both a detailed report and photos.

Before any rebuilding or repairs may occur, the property needs to undergo odor control measures. Water damage in a home tends to have a recognizable, musty odor, and floodwater has the same type of scent but is often amplified and compounded by other elements such as sewage. After drying and cleaning, there is usually some reduction of the smell, but further measures typically need to get applied to eradicate all signs of the water loss completely. SERVPRO techs have an array of odor control methods such as thermal fogging or the use of hydroxyl generators. In many cases, the techs call upon multiple ways to ensure that both airborne and embedded odors get removed from the home.


SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 for help with getting rid of the problems that flood damage brings to your home and property. The knowledgeable, experienced team brings professional equipment and a commitment to help lessen the loss through their advanced cleaning methods.

We Had a Water Incident at My Indoor Storage Facility, How Can I Start Cleanup?

7/8/2020 (Permalink)

Four sets of storage units with orange doors. Water damage to your Knoxville business can be extensive call SERVPRO today.

SERVPRO is Here for Prompt Water Mitigation Services to Restore Your Knoxville Storage Building

Once water infiltrates your Knoxville commercial space, you have no time to waste. SERVPRO offers emergency response so that we can get to work right away to lessen the amount of loss. When you have customers counting on their storage units to be safe from harm, there is never any room for error. We have the techniques and tools to facilitate rapid, reliable clean up when you need us.

How Does Your Team Address Commercial Water Loss?

Handling water damage in Knoxville at your indoor storage building can be tricky depending on the layout, the type of water loss, and the belongings affected. Our crew chief does a walkthrough to determine the best course of action that allows us to remove standing water and eliminate moisture while protecting the structure and interior contents.

  •   Water extraction includes the use of a range of pumps, vacuums, and specialty tools. 
  •   Our crew looks for areas of migration, including various storage units, under shelving, and behind walls. 
  •   Centrifugal air movers help keep the air circulating while our professional-grade dehumidifiers grab moisture from the air. 
  •   Wherever paper products are present, such as packaging and boxes, everything is inspected and carefully inventoried for your records and customers storing their belongings on-site.
  •   If your storage building includes floor to ceiling units for shelving, we position air movers under the bottom shelves to help us achieve drying goals. 
  •   All equipment is adjusted periodically to ensure we maintain a rhythm of efficient drying.
  •   Whether full or partial pack-out services are required, we maintain an accurate inventory of all items for your peace of mind.

We know how important it is that your business never misses a beat so that you can count on us for your water mitigation needs. Call SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville today at (865) 862-8907 to have a team deployed quickly.

Do I Throw Everything Out? What Can Restoration Professionals Do to Save the Contents of My Knoxville Home After Storm Damage?

6/17/2020 (Permalink)

flood in living room Don't let a storm destroy what took you so long to put together in your home. Call the professionals from SERVPRO in Knoxville to mitigate your issue.

Take the Time to Discuss How SERVPRO Can Save Your Knoxville Belongings from Flood Waters--It Is Likely Far Better News Than You Fear

Severe thunderstorms are a summer staple in Knoxville, and their intensity increases with the high winds of tornadoes and tropical weather systems. Since you never know precisely when such devastation could occur, consider how choosing a reliable flood recovery firm can change the outcome for the better when you have the time to weigh your options.

Can One Flooding Restoration Company Help Me with Both Structural Damage and Soaking Wet Contents?

After a storm, flood damage in Knoxville is commonplace. When you view ads in the media for the response you can expect from professionals, the focus seems mostly on extracting water from and drying out the structure. We appreciate that to make a house a home, you choose to fill it with practical and beloved possessions. Fixing one without attending to the other would not be pursuing our mission to make it “Like it never even happened.” Therefore, we also invest in trained people and strategies to return your belongings to preloss condition.

What Help Can SERVPRO Offer?

Our production facility awaits a partial or full pack-out of your furnishings, household goods, and personal possessions after a flood. We use a detailed, highly-digitized Contents Claim Inventory Service (CCIS) while packing, transporting, and evaluating your property for appropriate mitigation and remediation action. Our specially prepared technicians use the following options, among others, to restore your things to function and appearance:

  • Freeze-drying for papers and photos
  • Small drying compartments for upholstered furnishings and electronics
  • Commercial washing and drying systems and drying cleaning resources for textiles and other soft items

Count on the multi-talented and certified team at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville to regain both your house and your treasures after flood damage. Call us at (865) 862-8907 to explore your restoration opportunities.

Who Can Clean Up My Knoxville Office After a Disaster?

6/10/2020 (Permalink)

SERVPRO restoration equipment stacked inside storage facility Should your office have an emergency restoration need, call SERVPRO. We are equipped and ready to meet your needs.

Water and Fire Losses can Leave a Severe Need for Professional Cleaning, and our Qualified SERVPRO Technicians can Help 

Cleaning is a vital effort after any loss incident, but water and fire emergencies can have a widespread, overwhelming effect on your Knoxville office. Regardless of the size of these events, each has an array of fast-spreading effects that can make restoration and recovery a challenge. Because cleaning is such a common thread in all restorative efforts, our cleaning technicians are among the most versatile and adaptable in our roster. 

When you need commercial cleaning for your Knoxville office, whether it is post-disaster recovery or improving your structure's look and feel, our SERVPRO team can help. We have a growing roster of experienced technicians capable of providing your business with the necessary recovery tools after water or fire losses. In many ways, the fast response and expertise of these responding professionals can save you time and money after a water loss incident.  

What Can Happen After Water Losses?  

Water losses are among the most common calls for our SERVPRO professionals, meaning that our team must be prepared to face any threats that could arise with these emergencies. From a leaking supply line filling up a toilet in the employee bathrooms to a burst pipe beneath the sink in the break room, a situation can get out of hand without the right mitigation steps happening as soon as possible. Some of these actions include:  

  • Extraction – As you might expect, one of the most critical steps for water restoration responders is removing standing surface water. With an array of efficient removal tools, including both submersible pumps and wet vacuums, our technicians can manage surface water to protect exposed materials and contents better.  
  • Drying – As necessary as the removal of surface water might be, eliminating moisture from materials and contents is a primary stage in restoring these areas on-site. We know that there is no time to waste from documents in your records that need our freeze-drying capabilities to evaporative drying from carpeted flooring.  
  • Content Management – In residential settings, content management protects personal belongings from the destruction of fire and water incidents. In your office, this phase is even more valuable, as it can preserve desks, chairs, carpets, and pieces of equipment from the migrating effects. 

What Do Restorers Do for Fire Damages?  

Because many fire losses in Knoxville can become hazardous cleaning and restoration zones for those who travel through it, it is vital to secure a team that can arrive quickly to begin mitigation and safety inspections. What professional restoration technicians can do for your emergency varies from one incident to the next. Scoping the job ahead of many of these mitigation tasks can help to ensure both that we have the personnel, equipment, and products available to protect your main office areas, furniture, and devices. Some of these mitigation tasks include: 

  • Surface Cleaning – Wipe cleaning and more abrasive cleaning techniques like soda blasting are critical efforts to overcome wet smoke residues, soot, and other potentially harmful carcinogens. 
  • Air Quality – Soot is a threat to the environment as well. Circulating soot particles, ash, and other contaminants and debris can be a hazard for those exposed. Cleaning up the situation where fire losses have taken place often involves specialty tools such as air scrubbers and hydroxyl generators.  
  • Content Management – Protecting your office space's belongings consists of the furniture, records, and even electronics. We can relocate some of these items to less damaged areas of your facility to wait for the restoration to complete. In more direct damage scenarios, compromised contents get transferred to our local SERVPRO facility for cleaning and deodorization. 
  • Deodorization – Removing odors involves more than neutralizing smoke scents left in a room after a fire. Many fire odors can become embedded in drywall, carpeting, and wood furniture typical in your office bullpen. With numerous odor removal tools, such as thermal foggers and ozone machines, we can meet your office's specific needs.  

Can Professional Cleaning Happen Without a Disaster?  

These days, professional cleaning is more desirable than any other time in our restoration team's history. We can work to ensure that your office space, heavily touched surfaces, and high-traffic areas receive the premier cleaning it needs. We strive to provide property owners with safe and sanitary environments for staff and customers. We can help improve the look and feel of your property with: 

  • Surface Cleaning
  • Applying Disinfectant 
  • Carpet Cleaning
  • Vandalism Removal
  • Deodorization 
  • Air Duct Cleaning  

Whether it follows a devastating loss incident like fire and water emergencies, or you have to enhance the look and feel of your organization, our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team can help. Contact us anytime at (865) 862-8907. 

Do I Have Any Control Over Repeated Storm-Related Flooding of My Knoxville House?

6/5/2020 (Permalink)

Hands holding home You can trust that your home is in good hands with the experienced technicians at SERVPRO.

Let SERVPRO Address Your Current Knoxville Flood Damage and Discuss Ways to Minimize Storm Effects in the Future

It can feel inevitable that a flooded basement is the aftereffect of heavy rains in our region. How would you respond if some inspection, repairs, and replacement of a customary system found on your home could give some relief?

What System Needs Attention to Minimize Flooding?

Storms create flood damage in Knoxville through many “waterways” into your home. Overland flooding or cresting of the French Broad, Holston, or Tennessee Rivers brings water flowing over streets and across your yard into foundations and basements. High winds and toppled trees rip holes in roofs and siding, allowing water free rein inside. These natural causes have consequences for which you can do little to avert. But if you get flood damage without this dramatic antecedent, look up at your roof edge. See the gutters and downspouts? Might that be the system you are overlooking?

What Is the Purpose of Your Gutter and Downspout Configuration?

SERVPRO knows that the gutters and downspouts at the edge of your roof have a specific and significant purpose in preventing flooding of your home. Each drop of rain falling on your roof collects with countless others, sheeting off the shingled surfaces. This water enters your home if permitted to fall directly to the ground. 

Gutters and downspouts:

  • Collect the rainwater
  • Direct the rainwater at least 10 feet away from your home

How Do I Know if My System Is Doing Its Job?

A visual inspection is essential, looking for clogs, broken fittings, missing channels, loose connections, and bent or cracked plastic and metal. Contact a roofing contractor for assistance in rebuilding or repairing if needed. Inspect, clean, and repair regularly in the future.

Whatever the source of rainwater flooding, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is ready to assess the damage, remove the water, and dry out your structure. Call us at (865) 862-8907 for urgent circumstances and to plan for better rainwater management.

Find out more about Knoxville.

Will this Recent Flood Completely Ruin My Home?

5/27/2020 (Permalink)

Homes and flood water Don't let moisture take over your home. Call SERVPRO today for water mitigation services in your home.

When You Call SERVPRO to Your Knoxville Home, We Get to Work FAST to Mitigate Flood Damage

Water infiltrating your interior is a threat to your structural materials, furnishings, and belongings. You must have a skilled restoration team on your side to assist in the removal of contaminated floodwater so that your home is back to normal. As always, at SERVPRO, we are Faster to Any Size Disaster, and our team is ready to ensure we do whatever possible to limit secondary damage.

Why Call SERVPRO for My Flood Restoration Project?

Flood damage in Knoxville from a flash flood or rainstorm creates damage on many levels. Our skilled technicians arrive quickly, and we can begin the assessment to determine which equipment and methods suit your needs best. Any water left festering harms the building's structural integrity while creating the ideal atmosphere for mildew and mold. We have the water removal technicians (WRT) capable of handling any scale project to ensure your home is back to pre-flood loss condition. 

We arrive on the scene with:

  •   Submersible pumps that allow for continuous pumping when you have high levels of water in your home.
  •   Truck-mounted extractors and vacuums allow our team to pull up vast amounts of water, including any floodwater debris.
  •   Hygrometers and infrared cameras that help us to locate any pockets of moisture hidden in small cracks and crevices behind walls.

What is a Flood Cut?

If floodwater saturated your walls, our team performs controlled demolition with flood cuts. These are cuts made several inches about the water line so that we can remove the damaged materials. The wall material is then replaced, and everything is finished to look just like new once again.

Why call SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville when you have flood damage? We make it, "Like it never even happened." Call 24/7 for emergency service at (865) 862-8907.

Find out more about Knoxville.

My Knoxville Home is Flooded. How Do I Deal with Soggy Walls?

5/22/2020 (Permalink)

wellington boots on flooded floor For 24/7 assistance after a flood, contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

SERVPRO Restoration Specialists Perform Flood Cuts in Knoxville

It is essential to deal with the flood damage right away if you have experienced a flood in your Knoxville home. Otherwise, it can get worse. Our technicians make flood cuts as one of the first things that they do if the flood damaged your drywall. By cutting out and around the drywall, technicians stop the spread of moisture throughout the wall, and that helps to remove the moisture.

What Exactly is a Flood Cut?

After flood damage impacts your Knoxville home, our restoration technicians cut several inches above the water line or moisture level, and remove both the drywall and insulation. We try to keep the cuts at 2 or 4-feet to simplify hanging new drywall, which comes in 4x8 foot panels. After they clear the damaged materials and dry your home, they can replace the drywall seamlessly. They can also address any underlying issues found behind the walls.

What Are the Benefits of Flood Cuts?

    •    Prevents the spread of contamination since floodwater is category three water, potentially carrying dangerous microbes such as bacteria and fungi.
    •    Allows access to areas behind the wall to view the extent of damage and adequately dry inside the walls.
    •    Cuts down on the damaged materials. Although it may seem counter intuitive to cut out part of the wall, it can save more of the drywall in the long run by removing the damaged parts.

SERVPRO technicians understand the importance of addressing an emergency situation quickly to mitigate further damages. We’re Faster to Any Size Disaster. If the homeowner does not address the issue of flood-damaged walls right away, they run the real risk of mold colonies developing and the moisture spreading throughout the walls, causing extensive damage. Flood cuts are usually one of the first steps taken toward restoring a home after a devastating flood.

For 24/7 assistance after a flood, contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

For more about Knoxville click here.

Will Leaving My Windows Open Lessen the Fire Odors in My Knoxville Home?

5/19/2020 (Permalink)

Windows open in a room with fire damage. Let SERVPRO help you with your Knoxville fire damage and odor.

SERVPRO can remove pungent fire odors from your Knoxville home using their advanced applications.

After a fire occurs in a Knoxville home, the charred and wet belongings, damaged structure, and the overwhelming feeling of what to address first can make a homeowner anxious for where to start. It is vital to bring in a professional restoration services company even if the fire loss got contained to a single area within the home. Doing so limits the potential for odorous soot to spread throughout the property to currently unaffected areas. 

Is Removing Items with Fire Damage Enough to Eliminate Smoke Odors?

A big mistake that gets made after fire damage in Knoxville properties, particularly in the case of small-scale fires, is the incomplete cleanup of the fire loss. Removal of obviously charred and fire loss items helps lower the odors in the home, but pungent scents can remain until the soot particles remaining in the house get neutralized. The challenge with accomplishing that task is that soot particles can be smaller than the human can see, so advanced equipment needs to get used to ensure removal of odors happens. 

How Do Fire Odors Get Embedded in a Home?

Any type of fire, whether it is large or small, obviously heats the air in a room. When the air heats, it expands, and that expansion pushes the smoke and odor into porous objects ranging from upholstery, pillows, window treatments, carpet, and even some hardbound books. Until mitigated through odor control applications, the smell remains and, worse, may wind up in the ductwork and other areas of the home. 

Cleaning Methods that Work Against Fire Odors

When SERVPRO technicians handle fire loss in a home, one of the first actions the technicians perform is the removal of all the charred items that are too much of a loss for restoration services. The techs then determine the things that have the potential for restoration through their advanced cleaning methods. 

  • Immersion cleaning is most often applicable to non-porous items that can handle submersion in a cleaning solution. The technicians are careful only to use cleaners that will not mar surfaces.
  • Books and essential papers often get sent out for freeze-drying (The same method the Library of Congress relies upon) until the best restoration method gets determined. 
  • Soot-covered furniture is not necessarily a loss, with the right cleaning agents; in many cases, furniture can get returned to its preloss condition.

Choosing the Right Cleaning Agent for Smoke Damage

When the incorrect method and cleaning solution gets used on smoke damage, it can render a surface or object unrestorable in some cases. SERVPRO technicians have extensive training for handling all types of fire loss and perform the following actions to ensure the best outcome: 

  • Testing residues before cleaning
  • Using the appropriate tools such as dry cleaning sponges on dry smoke residues
  • Choosing the best solutions based on surface needs
  • Applying sealant on painted surfaces that have soot too deeply embedded for conventional cleaning methods

Proactive Solutions Against Soot and Odor Spread in the Home

When SERVPRO techs begin mitigation against fire damage, they take precautions against soot traveling to other areas of the home and limit it through containment. This action may get done by simply putting up plastic barriers over vents and doorways or through the use of created negative air chambers. 

Another piece of equipment for air quality improvement is the deployment of air scrubbers. These dynamos have a labyrinth of HEPA filtration and capture airborne soot particulate. 

Final Measures Before Repairs 

There is no point in doing repairs and rebuilding over residual fire odors. The manual cleaning on all affected surfaces goes a long way to eliminating odors, but sometimes that is not enough. The technicians know that odor control often requires more than a single application. Multiple methods may need to get done in a home such as thermal fogging to eradicate odors within porous items with time-release gel pellets left in the house afterward. Hydroxyl generators safely neutralize any remaining airborne particles at the molecular level and can run with people and pets in the home because they use the power of UV rays to get the job done. A final inspection of the ductwork ensures no further fire odors remain within the property.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 has a vast array of equipment and advanced restoration methods to bring your home to its preloss condition. Our certified technicians are available 24/7 to assist you, call today.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/18/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Knoxville, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned,but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville today at (865) 862-8907 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Your Knoxville SERVPRO is Here to Help!

5/18/2020 (Permalink)

yello gloved hand holding a blue bottle and a green rag wiping a counter SERVPRO procedures generally include the cleaning of porous surfaces using an EPA-registered product.

Making Knoxville Retail Stores Safe for Public Use Through Pandemic-Level Cleaning Measures

The current pandemic has put a strain on both the supply chain and the entire retail industry.  Some businesses remain open, and there is no better way to give customers peace of mind than providing them an environment that looks clean, smells clean, and is clean. SERVPRO is the cleaning company.  We have been restoring sanitary conditions to the built environment for over 50 years.

SERVPRO technicians have decades of experience cleaning-up pathogens in the buildings of our Knoxville commercial clients. Our technicians use professional equipment to properly disperse and apply disinfectants. The chemicals are all EPA registered cleaning products (hospital-grade). Specific chemicals are applied to certain surfaces. Our experts know the correct dwell-time for each disinfectant on each surface. For example, the CDC says that the virus can survive far longer on metal than on cardboard or textiles.

Before we take on a job, we make an On-Site Risk Evaluation. This is performed by our representatives to determine whether a one-time service or an on-going plan is the best remedy. We will evaluate your needs and suggest plans of action that are cost-effective, take into account your work schedule, and how we might interface with what you are currently doing.

When your commercial property needs extreme sanitizing measures, contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville (865) 862-8907.

For more about Knoxville click here.

Disclaimer: Advice from the medical and scientific community regarding how to deal with the coronavirus is based on present knowledge, which is subject to change as the situation continues to develop. There can be no assurance that disinfectants alone will be adequate to fully eliminate the virus. We are not physicians or infectious disease professionals. Consult your medical professionals for individual medical advice.

Does Your Knoxville Call Center Need Duct Cleaning?

4/26/2020 (Permalink)

dirty air vent Let us inspect and clean your air ducts

SERVPRO Suggests HVAC Duct Inspections to Maintain Healthy Knoxville Commercial Buildings

Call centers vary in the roles that they serve, stretching far beyond the residents of Knoxville and reaching a global marketplace. With a focus on both productivity and reducing call times and waits for your customers, you need your staff to be present and accounted for when shifts begin. So part of that is keeping them healthy throughout changing seasons. Addressing potential concerns with your air duct system can have a positive effect on the wellbeing of your staff.

We know that not every business needs the kind of cleaning service that we provide. Moreover, duct cleaning in Knoxville is often an afterthought that follows other preventative measures and upkeep of the facility. As challenging as it might be to maintain your building, primarily through shifts constantly running 24/7, you need a team of professionals that can work with you and not against you. Our SERVPRO team has considerable experience with limiting our presence while still successfully navigating the recovery of damaged air duct systems. 
 
Our efforts always begin with a thorough assessment of the system itself to first determine if our efforts are necessary and where specific tools and accessories are best employed. A versatile device is a boroscope, a minicamera on a flex-line that allows for visual inspection of interior ducts. We have a wide range of implements and attachments for drills and vacuums, allowing us to break up loose elements. Without allowing this same sediment to recirculate through the system, and affect your employees or re-enter the HVAC unit. 
 
Keeping everyone healthy might not be exclusively linked to the HVAC system, but it can make the situation worse. Bacteria and other contaminants can quickly spread throughout the cold and flu seasons. These same organisms can get caught up in the debris and dust of the ducts and ultimately recirculate throughout your main call floor where the bulk of your employees work. This consistent exposure to these same germs and bacteria can potentially elevate missed days and illness in the center. Improved indoor air quality has been proven to increase office productivity.
 
Understanding if your system needs attention or not is rarely something that business owners can determine on their own. With long stretches of air ducts hidden from your line of sight, you need sophisticated tools available to our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team to help. Give us a call at (865) 862-8907 so we can perform an honest assessment to determine if duct cleaning can help you.

The Necessary Equipment to Restore Your Knoxville Home

4/24/2020 (Permalink)

SERVPRO drying equipment We use high-powered equipment like air movers to dry the wet surfaces.

Where to Seek Water Damage Restoration for Your Knoxville Home after a Plumbing Leak

Leaking pipes are a major cause of water damage in homes. Water pipes may seem watertight, durable and airtight on the surface, but excessive shock and pressure can ruin them. Construction-related activities can ruin water lines and cause hard-to-control gushes that can flood your home quickly. 

When you notice water damage in your Knoxville residence, it is essential to hire professionals who offer water cleanup services immediately to prevent additional damage and accidents. Porous materials like carpets, upholstery, and insulation usually sustain the most significant water damage. Unsealed cement and drywall are the other porous materials, which can degrade because of exposure to water. If these materials are exposed to water for too long, you must replace them. 

Shutting off the water source is the first step in the cleanup process. The professionals at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can help you restore your property to its pre-water loss condition. We can arrive at your home soon after receiving your call and assess the destruction. Our technicians can then take the right steps to remove any standing water, dry the affected areas, and deodorize your home to eliminate bad odors. 

We use high-powered equipment like air movers to dry the wet surfaces. Air movers promote fast drying of surfaces like walls and floors by aiding the circulation of air in the entire indoor space. The air that has touched a saturated material like a carpet has high humidity. Air movers introduce air at the surface level, replacing the highly saturated air with drier air to improve evaporation. We place the appropriate number of air movers on the affected areas to create airflow across the wet surfaces. 

Our SERVPRO technicians also use commercial dehumidifiers to eliminate excess moisture from the air, which can contribute to mold growth. Dehumidifiers come in non-ionizing and ionizing models and a range of sizes. We can also use air scrubbers to help restore sanitation and cleanliness in your home by eliminating the musty smells linked to water damage. 

If your home has water damage caused by a plumbing leak, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can help you to handle it. Contact us today at (865) 862-8907 for fast restoration. We have the equipment and expertise to make the damage seem “Like it never even happened.”

Click here for a list of attractions and museums you won't want to miss when you are in town.

How Do You Avoid Secondary Damages When Dealing with Water Damage in Your Knoxville Home

4/20/2020 (Permalink)

flooded room with curtains We can eliminate the moisture to make it “Like it never even happened.”

Guidelines to Handling Water Damage in Your Knoxville Residence

Dealing with a mishap like water damage in your Knoxville home is frustrating, overwhelming, and time-consuming. Water ruins the materials used to construct houses and personal possessions quickly, and if not mitigated, the destruction can be permanent. SERVPRO provides emergency water damage restoration services to prevent secondary damage to the walls, floors, furnishings, and ceilings, among other parts of a home.

Many things can cause water damage in your Knoxville property, including burst pipes, overflowing bathtubs or sinks, and damaged appliances. When water invades your property, acting fast can prevent the situation from getting out of control.

To help control the extent of the destruction that water can cause, you can use the following DIY water removal tips:

  •     Move furniture from the affected area to a well-ventilated room.
  •     Remove as much of the standing water as possible using a wet/dry vacuum.
  •     If the water has soaked your carpets, steam clean them. You can rent a steam cleaner at a home improvement store if you do not own one. If the carpets are severely damaged or have a putrid scent, contact professionals to clean, dry, and sanitize them.
  •     Bacteria can thrive after a water intrusion incident. Therefore, sanitize all the affected areas using disinfectant cleaners.
  •     Ventilate your home by running fans, opening windows, and using a dehumidifier non-stop for 3 to 4 days to prevent mold growth.
  •     After your home dries out, apply a product that inhibits mold infestation to all affected areas. You can find such products in home supply stores, grocery stores, and some hardware stores.
  •     Confirm that furniture is dry and free from mold before you move it to its original location.
  •     Use desiccants like calcium oxide and silica gel to remove moisture that could remain in furniture fabric.

You should not underestimate the importance of drying your home entirely after a water loss problem. If any moisture remains, it can lead to mold growth, which can cause health effects. It is advisable to seek the help of SERVPRO franchise professionals, especially if water has pooled on carpets, walls, and furniture.

Our crew can use thermal imaging equipment to determine the water’s path throughout your home. We can identify the areas affected by moisture. Our technicians have advanced drying equipment that can remove surface water, free water, and bound water. Surface water is liquid moisture on a material’s surface, while free water is the liquid moisture a material has absorbed. Bound water is the moisture that wood materials have absorbed and has become chemically bound with the wood. Bound water takes longer to evaporate when compared to free and surface water. We can heat damp materials to increase the rate of evaporating bound water.

To prevent further water damage in your home, you need to ensure that moisture deep within floors, walls, and contents is thoroughly removed. Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 for help. We can eliminate the moisture to make it “Like it never even happened.”

Click here for more information about the city of Knoxville.

How a Fireplace can Cause Your Rocky Hill Home to Go Up in Flames

4/18/2020 (Permalink)

fire damaged house SERVPRO can address any other problems the fire may have caused.

Leaving a Fireplace Unattended Can Cause Fire Damage in Your Rocky Hill Home

As the cooler months set in, some may be inclined to use a fireplace inside of their home to make their sitting rooms toasty. However, it could cause fire damage should the flames be left unattended. Keeping a fire going inside of your home requires a watchful eye and a careful hand. It is important not to over-feed the fire, or else the flames could rebel against you and build too high. Unfortunately, that is what happened inside of your home. However, it is comforting to know when accidents do happen, that there is always help close at hand.  

When fire damage does happen inside of your Rocky Hill home, it is essential to reach out for help as soon as possible. While you extinguished the fire quickly enough, the blaze had reached up beyond the mantel and left behind soot stains on the shelf above it. The damage in your living room may be considered relatively small; however, it is an eyesore when plastered against the light colored paint. Calling for professional help as soon as possible maximizes the chances of removing the soot stains successfully.  

When you reach out to SERVPRO, we always travel to your home as swiftly as possible while also bringing advanced technology with us designed to tackle the specific damages inside of your home. Our IICRC-certified technicians can investigate the fire damage inside of your living room and then determine the best solution to remove it. SERVPRO can use a lubricating cleaning solution that pulls the grime away from the wall and allows it to be wiped away with a cloth. Our technicians always choose a method of remediation that is appropriate for the material that is damaged.  

After some scrubbing and repeated cleaning with our solution, SERVPRO can address any other problems the fire may have caused. Sometimes, a fire can leave behind a foul odor that we can address with devices such as thermal foggers or hydroxyl generators. Once the damages are all taken care of, SERVPRO can leave your home as it was before the fire stained your wall.  

If experience causes minor damages in your home, never wait to get help. Get in contact with SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville by dialing (865) 862-8907. No matter the time or place, we can help you.

Read more about Rocky Hill here.

How Flooding Causes Long Term Damage to Your Knoxville Property?

4/14/2020 (Permalink)

Living Room We are here to help restore your property to preloss state. We’re Faster To Any Size Disaster.

Preventing Long-term Issues Following Flood Damage in Your Knoxville Property 

It takes a few minutes for a flood to cause severe damage in a home. While it is possible to fix most of the issues quickly, flooding incidents in Knoxville can have long-term ramifications. One of the common issues that crop up is mold infestation. A pungent odor that does not go away even after cleaning up the affected areas is also another common issue. Through our professional restoration services, we help restore homes to their preloss state, preventing any long-term problems. 

Understanding what aspect of the incident is likely to cause long-term problems after flood damage in your Knoxville property is the first line of defense. Leaving some traces of water within the property after the incident is one way to create future problems like mold, rot, and other forms of material deterioration. Proper scoping helps our SERVPRO technicians establish the presence of water or moisture in concealed areas of your home. We stock different equipment in our trucks to help establish this, including: 

Contamination is a serious threat after a flooding incident and if not address can affect the health of the occupants long after the incident. Floodwaters contain different contaminants, including biohazards such as raw sewage, pesticides, fuel oils, and other chemicals. The contaminants penetrate different porous materials in the house where they might continue posing a threat even after cleaning. Our SERVPRO technicians help prevent this by removing all porous materials, including carpets for disposal. 

In the haste to restore property after flooding, it is possible to create more problems. One such problem is drying wet materials too fast. This issue mostly affects wood because exposure to water causes swelling. Therefore, drying wooden materials too fast can lead to cracking, warping, and buckling other similar permanent damage. When drying your property, our SERVPRO technicians calculate a drying goal determining the right number of air movers and dehumidifiers to use for balanced drying. 

The problems you face due to flooding in Downtown Knoxville, Rocky Hill, and Sequoyah Hills should be temporary. Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 to help restore your property to preloss state. We’re Faster To Any Size Disaster.

More about Knoxville.

We Have Advanced Equipment To Restore Your Knoxville Home After A Water Loss

4/14/2020 (Permalink)

Rows of our air movers being stored in our warehouse Call us day or night, and we are here to help you with any water damage disaster you are facing. Our experts have the experience and training necessa

Mitigating Fish Tank Water Damage in a Knoxville Home

Fish tank water damage can be stressful to consider, and not just because of how it can affect your pets. The water spilled from a leaking or broken tank contains chemicals, food particles, algae, and organic materials that make this kind of cleanup ill-advised to do on your own. Water with this many contaminants requires professional cleanup from technicians well-versed in dealing with category 3 water disasters. 

If your Knoxville home needs water damage cleanup from a fish tank failure, SERVPRO is always available to mitigate the damage. These technicians use state-of-the-art extraction tools, drying equipment, and extensive sanitation to return your home to its pre-damage state with minimal loss of structural materials or belongings. Restoration techs can also perform replacement services for structural essentials like carpet, drywall, and damaged parts of subflooring so that you can enjoy a clean and functional home once more.

SERVPRO's Water Removal Tools

Water damage requires specially-tailored tools to extract moisture, dry structures and contents, and sanitize and deodorize spaces. Thorough extraction is one of the first steps in the mitigation process but is one of the most essential. Why does extraction matter?

  • Thorough extraction means shorter drying times and more successful restoration
  • Extraction can take longer, but this process lessens the risk of overworking air movers and dehumidifiers
  • Extraction tools like wands are targeted at removing damage from hard-to-reach areas
  • Water extraction minimizes secondary water damages 

Your local SERVPRO also works with local organizations like the Knoxville Chamber of Commerce, the Tennessee Association of Plumbing, Heating, Cooling Contractors, the Greater Knoxville Hospitality Association, as well as local Emergency Planning Committees. 

Saving Your Home from Water Damage

A sudden break in your fish tank can lead to massive amounts of black water spillage. SERVPRO technicians address the sanitary concerns of the damage by wiping down affected surfaces with EPA-registered antimicrobials or spraying surfaces with disinfectant depending on the extent of the damage. Furniture, flooring, and baseboards are removed temporarily to clean and dry the structure before reinstallation can begin. 

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville provides a mitigation service that keeps your home looking, "Like it never even happened." Call (865) 862-8907 to have a cleanup team at your home in as little as four hours.

See more about Knoxville.

What are Some of SERVPRO's Water Drying Techniques?

4/13/2020 (Permalink)

SERVPRO drying equipment We are ready 24-7 to dry out water damaged properties.

How SERVPRO can help dry your home after water damage

If a problem takes place and your Bearden home happens to suffer from an indoor flood, many steps get taken to remove moisture. Too much moisture inside your house can ruin contents or building materials. If moisture is left unattended, it is possible that mold growth occurs. 

Mold Prevention after Water Damage



To prevent mold from developing inside a building the water must get extracted and then dried out. SERVPRO’s water damage technicians in Bearden get trained in using the industry’s best extraction and drying equipment. Whenever moisture becomes an issue, we use specialized equipment to extract all water out of materials such as carpet and upholstery. 

After any standing water gets pumped out and we use our extraction tools on your furniture and carpet, we start the drying process. Any time we dry out a structure, our goal is to return moisture levels to preloss conditions. We accomplish drying by speeding up the natural evaporation process. 

Typically, when drying out a building, we use a combination of air movers and dehumidifiers inside the affected area. The job of the air movers is to push air into a circular motion. As water evaporates from wet materials, the air next to the surface becomes saturated with water. The air movers push away the wet air replacing it with warmer, drier air. 

After wet air gets removed from surfaces, it gets pushed into the center of the room. Dehumidifiers then suck in the moist air and remove the water from it in liquid form. The dehumidifiers then exhaust out warm, dry air for the air movers to use to push around the area. 

The ratio of air movers to dehumidifiers must be balanced for the drying process to get completed correctly. If there are too few air movers to dehumidifiers, the drying process does not happen as quickly as it should. Having too many air movers to dehumidifiers can cause secondary water damage

Water can take three forms when it becomes misplaced in a Bearden, TN home. In attics and basements, as well as on roofs and gutters in the winter, ice can form in the coldest parts of the home. Inside, liquid water can show up in small drops from a minor leak or a flood. Either of these can bring about conditions where humidity in the air dramatically increases.

When a situation arises in a Bearden home involving misplaced water, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville specialists expertly perform the needed services to restore the home to its preloss condition quickly. We also perform the work needed to ensure that similar incidents become much less likely to occur again in the future.

Our Green Fleet arrives Faster to Any Sized Disaster, complete with the water removal equipment and ready to begin extracting the water causing harm to your home and your family's possessions. Water damages anything within reach, and that reach includes anything within your home's entire space. Because humidity travels everywhere, no place remains entirely off limits.

When water comes from situations in the upper areas of your home, either from ice dams on your roof or an upstairs bathroom's leaky tub drain, water can seep downward and affect anything along the way. You can see the effect of floods and broken water pipes much more quickly, but both can cause extensive damage to your residence. We use hygrometers and other devices to locate the water in whatever form it takes, so we see exactly where to concentrate our efforts.

After pumping out the water wherever it collects in more than a few inches, we begin using other kinds of extraction equipment. We use different methods, according to IICRC standards, to re-establish normal levels of moisture and humidity inside your home. Almost everything contains some moisture, but excessive amounts can become a problem quickly. We compare readings taken inside your home of water-saturated materials to known and accepted amounts listed for those same items.

Then we use different machinery and equipment to eliminate the water and check for damaged areas that require further attention. Some materials sustain damage rather quickly, and these can cause problems when we do not replace them. However, our rapid response helps keep this to a minimal amount.

Our IICRC certified technicians use their experience and knowledge to determine how many dehumidifiers and air movers to put into an area. For professional help with drying up moisture, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 24/7.

For data on the neighborhood Bearden in Knoxville, TN click here.

What You Can Do When a Storm Floods Your Rocky Hill Property

4/11/2020 (Permalink)

tree fallen on property If a tree falls on your home during a storm, gallons of water can be let in leaving you in need of water removal and flood damage restoration.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is Here to Help Restore Your Home after Flood Damage

Unfortunately, when a severe storm rolls into town, it is possible that it can bring flood damage with it. Storms can bring aggressive winds and intense rain with them. In fact, it is not uncommon for high-speed winds to knock over weaker trees. The young tree in your front yard can easily smash a window if it is uprooted and thrown against your home. That broken window can allow gallons of water into your home while the storm happens. When these kinds of situations occur, it is comforting to know there is professional help close to your home.

A storm can leave several inches of damaging flood waters in your Rocky Hill home. Water removal of this degree is not a job that any ordinary homeowner should have to tackle alone. Storms can easily carry dangerous toxins in their waters by tearing up sewage pipes and chemical containers. When storm damage brings black water with them, the cleanup process should be left to professionals as it is unsafe.

What does SERVPRO Do When They Arrive on the Scene?

Our skilled technicians can arrive at your home as quickly as possible to begin the process. Our IICRC certified technicians uses advanced equipment to remove the flooded water, including extractors and pumps. We strive to get the water out of your home as quickly as possible, and these tools allow us to do just that.

After our team removes the water, we can clean up any debris the storm brought inside. It is not uncommon for twigs, rocks, broken glass, and garden decorations to get inside of your home. If black water has soaked through your carpets, we carry tools with us that can allow us to remove it quickly as it is unsafe to keep in your house even when cleaned.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can then use tools like ventilation box fans, air movers, and refrigerant dehumidifiers to dry out the structure of your home. Making sure everything is thoroughly dry helps prevent mold.

If your home becomes flooded after a storm, do not hesitate. Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907. Day or night, we can send our technicians to your home.

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How to Handle Water Damage in Your Knoxville Property

4/6/2020 (Permalink)

Water shooting out of broken main Water damage is insidious, because long after you have cleaned up the mess, there can still be damage lurking behind the scenes that you can't see.

Dealing with water damage 

Knoxville water damage is insidious, because long after you have cleaned up the mess, there can still be damage lurking behind the scenes that you can't see. That's why it's extremely important to do a proper job of water damage repair to restore the damaged space to its previous condition.

Stop the source of the water

Before you start cleaning up, make sure the source of the damage has stopped. If the problem is man-made, such as a burst pipe, make sure the source of the water is shut off. If your water damage was caused by an act of nature, such as a flood, make sure the rain has stopped and the flood waters have receded before starting your cleanup.

Remove the water

You need to get the water out of your flooded property as soon as possible. If you have a floor drain, this can occur quickly, and you may not have to do much work. But more than likely, you will need to get rid of the water using a pump or wet/dry vac, depending on how much there is.

Drying the property and contents

After you get the water removed, you must dry out the space as soon as possible. Ventilate the room as much as possible and bring in fans to move the air around to help dry things out. After running fans for at least 24 hours, feel walls, floors and ceilings to see if they feel damp. Once they feel dry, bring in dehumidifiers to suck out remaining moisture. Before moving on to restoration, use a moisture meter to check for any hidden moisture in wood and drywall.

Damage restoration

Once the space is completely dried out, you can move on to the task of water damage repair. The first thing you should do is to remove anything porous that was immersed in water. This includes carpet and padding, mattresses and upholstered furniture. You also should remove drywall that got wet. If your moisture meter shows that water remains in wood studs and flooring, you will have to remove those items to prevent the possibility of mold. Items that can be machine washed, such as clothing, towels and small rugs, can be kept. Ensure the space is completely free of moisture before re-installing drywall and flooring.

Water Damage Restoration

Basement flooding or storm damage doesn't wait for regular business hours and neither do we. We respond to your residential or commercial water removal and cleanup needs. Our fast response time and advanced drying methods help prevent secondary damage and mold. Common causes of water damage are:

  • Flooding caused by severe weather
  • Plumbing leaks
  • Sink, bathtub or toilet overflow
  • Sewage backup

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is here to help you accomplish restoring your home to a pre-accident condition with the latest in water removal technology and qualified, skilled professionals. Call us at any hour of the day or night, 365 days a year, at (865) 862-8907.

How Does SERVPRO Provide Excellent Results for Fire & Smoke Recovery

4/6/2020 (Permalink)

A fire in your Rocky Hill home can be a tremendous shock. When faced with a significant household emergency, a homeowner usually takes some time to consider the options available. Waiting even a few hours before lining up restoration means permanent damage to the structural components and contents of your home. Put your trust in us: We're Faster To Any Size Disaster.

SERVPRO Provides Excellent Results for Fire & Smoke Recovery

As the flames that consumed materials in your Rocky Hill home extinguish, the fire damage is just getting started. Smoke pervades every space, even far from the initial site of the fire. The components of smoke include toxic gases, water vapor, and tiny particles of the fire’s fuels -- your household’s goods and structures -- incompletely consumed. Those particles comprise the soot that can coat every surface, both vertical and horizontal, in a fire-damaged dwelling. We have strategies to clear and clean up the soot fast, setting the stage for other restoration steps.

Our crews in Knoxville train to be masters of fire damage restoration, able to assess the aftermath quickly and confidently design a plan for speedy recovery. Fire residues are highly acidic, rapidly damaging all materials typically found in a home. Plastics discolor within hours, and as time passes walls and fabric yellow, metals tarnish, glass etches, and wood breaks down. When cleanup lags, the cost of returning your home to preloss condition soars. Speed is vital.

Speedy cleanup and restoration is the norm for SERVPRO, but have no worries that the quick pace of our work compromises quality. Our crews bring skill and experience to your fire damage project, matching the correct products and tools to eradicate the different types of soot found in your home most efficiently. Our immediate ability to recognize the characteristics of the soot coating everything allows us to work smarter and more efficiently. Your property benefits as we clear the corrosive debris swiftly and steadily, halting the progression of deterioration.

 Some of our fire damage related services include:

  • Property board up
  • Smoke odor removal
  • Contents restoration
  • Restoration of fire damaged property

Our protocol is to arrive at your home within hours of your first call. SERVPRO vehicles stock water removal, drying, and fire residue cleaning equipment and products at all times, jump-starting the delivery of our fire remediation services. Because our crew members hold multiple certifications, there is no delay between our employees removing the water left after firefighting efforts and their shift to smoke and soot cleanup and restoration.

At SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville, we pride ourselves on our fast response and full-spectrum restoration services. When you need immediate help after a fire damages your home, call us (865) 862-8907 any hour, any day for reliable and rapid restoration.

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Does Water Damage Cause Odor?

4/6/2020 (Permalink)

SERVPRO Offers Equipment and Methodologies for Controlling Offensive Scents

Water damage invading and settling into your home is trouble all on its own, but when it brings smells along, it gets even worse. Downtown Knoxville is known for its high humidity, and that humidity can cause damage to the structure of your home if left unchecked. Along with that damage can come unpleasant smells, such as mustiness. One of the first indicators that there might be water damage in your home is the detection of an odor. Luckily, help is never far when this particular situation strikes.

Here at SERVPRO, our technicians are trained to do more than just dry your structure in Downtown Knoxville when water damage becomes a problem. We are also skilled in removing unpleasant odors that come hand-in-hand with water damage. Most often these scents have a source of one kind or another. However, if the smell is musty, it is often an indicator of mold. In fact, the high humidity that comes in the area is a perfect breeding ground for mold, as it brings constant moisture into your home. 
 
SERVPRO can inspect for mold and rid your home of the odor attached to it. We can also dry out all the areas that are a problem and get them back to a level of dryness that is acceptable. We often choose to implement the multiple methods approach to combat the odors, which means using more than one. One such method is employing thermal fogging to neutralize odor-causing compounds. Another option is to use air scrubbers with HEPA filtration to capture airborne particles and mold spores. It can be these airborne particles that cause the foul odors attached to water damage and using this technique can leave your home odor free. Afterward, we can completely dry out everything in your home and make you feel "Like it never even happened." 

Not Only Does Water Damage Cause Odor But Can Ruin Floors

Perhaps one of the most discouraging sights a Knoxville homeowner sees after excessive water enters living areas is damage to hardwood floors. Regardless of the source of the moisture, if enough is present, it eventually spreads across the floors of your home. Although properly installed and finished hardwood is resilient if the spill or leak is mopped up quickly, more extended exposure can swell and distort the organic fibers of the floor. We have strategies that prevent further damage and can ready the surface for restoration.

The source of water damage to your Knoxville hardwood floors can vary, from overflowing tubs and sinks, leaking aquariums, rain blown in an open window, plumbing fails in nearby walls or a host of other reasons. Vigilance on the part of the homeowner in cleaning up occasional spills and a call for professional help when a more significant water event occurs is critical. The faster our well-qualified water remediation crews respond, the more likely your hardwood floors recover successfully from water damage.

When we arrive, the crew chief assesses the situation, noting the ingress point of the water and the migration pattern of the moisture across the floor. SERVPRO uses sensitive moisture meters to map out the areas of damage and to establish a baseline as we determine the drying goals for the flooring. Hardwood typically lies over at least one type of subfloor which can contribute to unresolved and continuous water damage if we do not address its drying as well. 

SERVPRO technicians employ extraction equipment always available on our service vehicles to remove standing water. We use pumps for water deeper than two inches, and truck-mounted wanded extractors for residual, non-absorbed moisture. After the surface is clear of water, we move to advanced technologies such as drying mats to remove the moisture saturated inside the planks and in the subfloor. 

Drying mats permit multiple and customizable configurations best designed to remove the water fast and in the areas targeted by our metered readings. Hoses concentrate pressurized air over panels adhered with an airtight seal on the water damaged expanses. The water from all flooring layers suctions out as the system works. SERVPRO employees train extensively on how to operate the drying mats, adjusting and adapting the configuration as the drying progresses.


 
Water damage brings all kinds of problems with it, but no matter the issue, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville knows how to fix it. Do not wait, call us at (865) 862-8907 and let us get your home back to normal as fast as possible. 

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Stages of Water Damage to Knoxville Hardwood Flooring

4/2/2020 (Permalink)

Water on wood floor We understand the need for rapid response and restoration to minimize the loss of your property. Call us right away we are available 24/7.

Thorough Water Damage Restoration in Your Knoxville Home Can Prevent Further Damage

Water damage does not reach an irreparable point all at once, and that is what makes a prompt response to Knoxville homes during these emergencies so critical. Our SERVPRO professionals can establish drying practices as soon as we get our team on-site, allowing us to better slow and stall the migration of water through sensitive, porous materials. Hardwood flooring might not instantaneously absorb damage, but once it does, it can be challenging to remove.

Determining the severity of this water damage to Knoxville flooring hinges on the use of surface moisture detectors and probing moisture meters. These two tools can give an accurate depiction of damp pockets in the wood planks and the concentration of this present moisture. Water damage affects wood plank flooring in three distinct stages beginning with the initial exposure.

Surface Water 

Our SERVPRO team can work to keep water damage contained to this stage. In this initial phase, water has absorbed minimally into the finished flooring, and nearly all of the moisture exists above the surface. This damage is accessible to wet-vacuums, extractors, and most readily addressed with direct airflow by properly positioned air movers and dehumidifiers. On the surface level, there is often no pressing threat for needing tear-out and reconstruction of the flooring.

Free Water

An intermediate stage where water has penetrated the surface of the wood flooring and gone into the individual planks. Cellulose, which can vary based on the wood species used in the flooring type, can begin pulling standing water or moisture into the material. In the earliest stages of this absorption, free water can get removed with the application of drying mats or tenting. In some cases the planks can be inspected and also treated from below if they are installed in a crawlspace foundation. This process can also dry wet floor joists, beams, and columns while protecting against microbial growth.

Bound Water 

If water stays in the planks for longer than a day or two, free moisture can turn into bound water. In this phase of damage, trapped water bonds with the molecular structure of the wood and alters its composition. This stage of damage distorts, swells, and disfigures the planks affected. At this point, it is necessary to remove damaged flooring and reinstall it after drying completes.

Protecting your flooring means reaching out to our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team as soon as water losses happen. Give us a call anytime at (865) 862-8907.

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Ultimate Solution to Knoxville Commercial Water Removal 

3/19/2020 (Permalink)

flooded garage When water extraction is what your business needs, contact Team SERVPRO for effective remediation efforts. We are standing by to take your call.

What to Expect During Commercial Clean Water Removal from Carpeting in Knoxville

If a supply line breaks in your Knoxville office building, fast action by our team can ensure we need not add the complication of managing a deteriorating water situation. Clean water emergency services are different than those used with Category 2 (Gray) or Category 3 (Black) water. If we follow proper precautions, returning your business to preloss condition can occur quickly, “Like it never even happened.”

Review and Get Paperwork Signed

When we arrive, we scope the job and make sure that appropriate paperwork is in place to proceed to water removal in your Knoxville business. Involvement of hard and carpet-covered flooring is common, and we take steps as soon as possible to begin water extraction.

Safety Protocols and Job Set-Up

SERVPRO always makes sure to post signs warning of slip and fall risks and to shut down electricity during the first phases if shock is a possibility. We move out or elevate furnishings on blocks to avoid staining carpet for other flooring. We collect and pack up other items on the floor, such as files, area rugs, and more. Dyes and varnishes can transfer when wet, the damage much easier to prevent than to spot clean. If staining already occurred, we work on resolution when the carpeting is still wet.

Consider Removing the Pad

Wall to wall carpeting padding can be salvaged in some cases, but removing it speeds extraction and drying times. SERVPRO consults with your insurance company and keeps you in the loop as we determine whether to remove the pad. If we remove it, we disengage the carpet, pulling it back to extract water from the pad. Even when we are not trying to save the pad, removing water dramatically decreases the weight of the pad and limits resaturating the carpet with pad moisture. Our crew takes care not to fold carpeting at the seams or step on folded carpeting to minimize creases. The pad is cut up with a utility knife into two-foot squares and bagged for disposal. We keep a section to replicate it when we install new padding.

Aggressive Extraction and Balanced Drying

Extraction or squeegeeing of the subfloor then commences. The carpet is gently rolled back out, and SERVPRO then extracts the water from the carpet, taking care not to stretch or to tear the fabric. When drying, we might “float” the carpet, setting up air movers to deliver warm air both above and below the carpet. Close monitoring of the balance among air movement, temperature, and humidity during the drying phase ensures the capture of water vapor by commercial-grade dehumidifiers.

We are ready at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville to manage clean water damage to the floor coverings at your office. Do not delay your call to (865) 862-8907.

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Water Damage In Your Knoxville Property

3/8/2020 (Permalink)

water damaged home Using professionally trained restorers can help you to salvage plenty of your possessions from a waterlogged home.

How to Restore Upholstery and Sensitive Fabrics with Water Damage in Knoxville

You may be worried about the potential expenses of a water loss claim, but the sooner you act, the sooner you can begin to mitigate those losses. Unwanted water in your home is a time-sensitive issue. The longer the water sits, the more likely it is to degrade, spread to other rooms, or permanently damage your contents. Degradation in water categories can see many salvageable items become non-salvageable. Using a professional restorer means the contents of your home have the best chance of restoring to a preloss condition.

You can begin dealing with water damage in your Knoxville home by removing any small items from the affected area and shutting off power via the fuse box. Wet electrical devices can suffer permanent harm when electrical currents run through them. Contact your insurance provider immediately and make a call to a professional restoration firm. On arrival, SERVPRO technicians can perform mitigation straight away by blocking heavy furniture above the water level as well as removing excess moisture.

Emergency tasks stop the harm-causing elements of property damage. The next step is to begin sorting items for restoration. Depending on the degradation levels of the water, there may be lots of recoveries or very little. However, SERVPRO technicians have access to state-of-the-art equipment and machinery. Fabrics, which could usually suffer permanent harm, are recoverable using Esporta Washing Machines. In Esporta washing machines, the textiles are held in place, while hydraulic pressure performs the cleaning. These can remove up to 99% of soiling from even sensitive fabrics.

Other items in the home, like furniture or upholstery, is cleanable on site. SERVPRO technicians can set up proper drying conditions to help reduce the moisture content of furnishings. Rotary machines have special fittings for gentle agitation of upholstery and are suitable to leather, suede, hybrid, and cotton coverings. We can use specialized conditioners during cleaning to ensure your upholstery returns to its preloss condition.

Using professionally trained restorers can help you to salvage plenty of your possessions from a waterlogged home. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

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Why We Are The Best Choice In Knoxville After A Fire

2/24/2020 (Permalink)

A hydroxyl generator in a box Pictured is a hydroxyl generator that we use to reduce the smell left after a fire is gone. Call us right away to prevent further damage.

Preserving Your Knoxville Bathroom After Fire Damage

One of the devices homeowners rarely have to think about in their homes is the ever-reliable bathroom exhaust fan. However, these fans can catch fire, whether due to electrical failure or dirt buildup. These fires can cause as much as over $30,000 in damage, according to data collected between 2008 and 2015.

If your Knoxville residence requires rapid fire damage mitigation from experienced professionals, the IICRC-certified restoration technicians at SERVPRO can help. These professionals receive extensive education in the fire damage cleanup process so that homeowners can enjoy a clean, safe home once more after a disaster. Technicians can also aid in the claims filing process by taking a comprehensive inventory of damage to structure and contents, meaning you can get a more accurate payout for your needs.

SERVPRO's 24/7 Availability

SERVPRO is uniquely positioned to handle disasters all over the United States of Canada with its over 1,700 franchise locations and constant availability. Whether you require their services on weekends, holidays, or late at night, technicians can be ready to begin cleanup at a moment's notice. It is especially crucial to respond quickly to fire damage because soot is highly corrosive, and odors cannot be easily removed with commercial-grade cleaners.

SERVPRO's Odor Removal Equipment

One of the most persistent issues after fire damage is the odor of soot and burnt materials, which can be unpleasant and spread through the home via the HVAC system. While regular cleanup and disinfection can remove some of these odors, some extra steps may be necessary to rid your home of them. These measures can include a thorough cleaning of vents with agitating tools, and thermal fogging, which allows deodorizing chemicals to penetrate surfaces that same way that soot does during a fire. 

Before and after deodorizing, large axial box fans are used to exchange the air in the home as much as 40 times each time. Not only does this process help eliminate odors, but it keeps the air in your home clean and safe.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is a team you can count on to be Faster to Any Size Disaster. Call (865) 862-8907 for rapid disaster mitigation services.

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How water Damages Antique Stores in Knoxville

2/10/2020 (Permalink)

Antiques in store.  Desk, lamp, chair, purse, and other items Water can ruin priceless antiques. Call SERVPRO for fast, effective restoration and remediation.

Protect Antique Wares of Your Knoxville Store from Water Damage 

Any shop owner would like an immediate response to water losses to protect the wares and their investments in their Knoxville establishment. With structures like antique stores, damage to your goods in the store could have permanent consequences, as many of the items for sale in your store no longer have repair materials available. Fabrication can be expensive and negate the money you stand to make from the sale of the item, so a fast response is vital during any water loss threat. 

Except for pipes bursting and other forceful situations, you often have the opportunity to recognize water damage in your Knoxville store before the situation is entirely unrestorable. Because we have ready trailers stocked with more than 100 air dryers and other water mitigation tools, we can move quickly at the first notice of loss. The faster our team arrives at your damaged address, the less of your valuable antiques suffering irreparable deterioration or degradation. 

Content management is a large part of our mitigation process when wares are as valuable as they stand to be in businesses like this. When possible, we reduce moving items and goods from the store to our warehouse to prevent any unnecessary damages from travel or unloading. Instead, we work to clean the products on-site when possible and move them to an unaffected region of the shop away from work necessary to dry the main store floor. 

For focused drying and cleaning that might be necessary after certain water losses, pack out to our SERVPRO facility might be the only suitable solution. There we can work in a climate-controlled environment on focused cleaning, drying, deodorization, and safe storage. 

As challenging as water loss incidents can be when the migration of the moisture spreads into the main shop floor of your antique store, our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team can help. We have tested strategies for water removal and drying. Give our rapid response technicians a call 24/7 at (865) 862-8907.

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Expert Management of Flood Damage Contamination: Why SERVPRO Stands Out in Knoxville

2/8/2020 (Permalink)

"Flood Warning" sign You can count on us to take care of your homes flood damage. Call us anytime at (865) 862-8907.

Why SERVPRO is the Best Choice For Water Damage Remediation in Your Knoxville Property

Although water damage of any kind is always a serious challenge for Knoxville residents, overland flooding poses severe risks. Flood water is always considered Category 3, the most contaminated. Without fast action on the part of skilled technicians, occupants can risk exposure to water-borne hazards, and structural components and contents face progressive deterioration. The urgency for professional assistance required is why our services are highly sought after.

History Can Repeat

Just a year ago, our region suffered five days of rain in February, setting records and resulting in massive flood damage in Knoxville and other areas of East Tennessee. This intense level of flooding caused the Tennessee Emergency Management Agency to declare a state of emergency in Tennessee. Concern about similar conditions repeating themselves is why we are constantly prepared to support homeowners in our community.

Speed is Fundamental to Effective Flood Restoration

Our managers and crews arrive quickly, why SERVPRO confidently pledges, We’re Faster To Any Size Disaster. Far from just being a catchy phrase, our commitment to meeting with customers within hours gives us the best opportunity to remediate your property back to preloss condition. Rapid water removal followed by comprehensive structural drying, time and time again, has been shown to be the prescription for the flood damage brought by torrential rain.

Flash Flooding Sweeps Debris Inside Your Home

Appropriate flood damage cleanup mandates containment of the water and debris swept into your home. The fluid is full of a range of hazardous waste. As heavy rains become flash floods, the ensuing waves of water pick up roadway and landscaping chemicals and debris. Sanitary sewers are choked with an abundance of wastewater, forcing sewage back into your home. 

Rely on Hazardous Waste Specialists

The tasks necessary to clear the dangerous substances from your basement include both shoveling muck and pumping and extracting fluids into the holding tank. Our familiarity with local hazardous waste disposal is why SERVPRO both protects you and your home from the harm present in floodwater and ensures you follow the letter of the law. Once the materials clear out of your home, we clean, disinfect, and dry out the affected spaces.

Professional quality equipment and a skilled workforce are why SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville delivers the help needed when late-winter flooding attacks your home. Call (865) 862-8907 to arrange for our expert assessment.

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Flood Damage Incidents in your Knoxville Home

1/31/2020 (Permalink)

home damaged by major flood Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 to help.

Typical Constraints We Tackle When Resolving Flood Damage Incidents in Knoxville

Flooding incidents cause great inconvenience since most strike when you least expect and cause significant financial losses. As expected, the process of restoring flood damage is complicated, but some constraints worsen the situation. Over the years, SERVPRO has tackled several incidents gaining considerable experience in restoration procedures and also identifying common constraints, including:

    •    Safety hazards
    •    Limited work hours
    •    Tight deadlines
    •    Working with third parties

When there is an incident of flood damage in your Knoxville home, you probably want to resolve it as soon as possible so that you can continue using the property. A faster resolution also limits secondary costs the incident creates, such as seeking alternative accommodation. However, it is not always easy for a restorer to meet such expectations. Our SERVPRO crews use different approaches to meet tight deadlines. Before we start the restoration processes, we do a thorough scope of the loss site to establish what resources we need for the restoration. Scoping helps ensure we have enough crew members and equipment. We also ascertain whether there is a need for specialized equipment or technical skill so that we make the necessary arrangements. Such preparation ensures that the restoration process runs from start to finish without stopping.

Flooding incidents can create safety hazards in your property, including contamination, exposure of hazardous materials, and in some cases, structural integrity issues. These hazards can cause injuries to the restoration crew or pose a risk to your family later on. Our SERVPRO technicians take steps to identify and deal with all hazards. For example, we have electrical testing kits to identify electrical hazards. We also have advanced moisture detection equipment to check moisture migration since it can affect structural stability. Depending on what we find out, we can take remedial steps, including controlled demolition to remove affected materials.

Some aspects of flood damage restoration require help from specialists. Industrial hygienists, in case of contamination, or hazardous material specialists, are typical examples. Some aspects of the restoration work have to stop until such specialists are available. SERVPRO works with such specialists regularly, making it easier to find them when we need one.

Flooding poses different challenges. Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 to help. We’re Faster to Any Size Disaster.

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We Are The Right Choice In Knoxville For All Your Water Damage Restoration Services

1/13/2020 (Permalink)

One of our hardwood mat extractors working to dry these hardwood floors We have state of the art equipment like this hardwood mat extractor to restore your home after a water damage strikes. We are one call away, 24/7.

Restoring Knoxville Kitchen Cabinets After Water Loss Incidents

Many water loss incidents occur in the kitchens of Knoxville homes. Not only does this room serve as a destination for plumbing moving through the walls of the structure, but there are also water-fed appliances and fixtures in this area that could fail. In nearly every scenario, the base cabinets and even hanging cabinets can become exposed to this migrating water. Drying out these structural elements is not always simple and straightforward, however.

In many situations, our SERVPRO professionals must determine if the water damage in Knoxville homes has exceeded the threshold of what is salvageable before attempting to dry and restore damaged items like the cabinets. Salvageability hinges on several factors, including the type of material involved, the finish on the cabinets, the length of exposure, and present aesthetic concerns. The more knowledgeable we are about the damaged cabinets, the more we can maximize our drying efforts with the right equipment.

If cabinets are solid wood, it is often cost-effective to determine the possibility of drying out these structural elements instead of removing and replacing them. A non-penetrating moisture meter can give our SERVPRO team an idea about the presence of moisture trapped inside of the material. Even when water exists, it is not impossible to dry out these damaged areas.

Laminated and engineered woods can quickly show physical signs of water exposure. Once swelling or delamination begins, it is impossible to restore installed cabinets. The only remaining solution is to remove these compromised elements and reinstall new units in their place. Centrifugal air movers and dehumidifiers working together can eliminate surface and free moisture within the material if no physical water damage is present.

Our professionals always have a mentality to restore before replacement, but that is only when it is most cost-effective to do this. We can determine the damage to fixtures like cabinetry and work to preserve these elements when possible. Our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team can help whenever water loss incidents occur by calling (865) 862-8907.

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Knoxville Residences--SERVPRO Equipment and Training--Mitigated Water Damage--Happy Customers!

1/6/2020 (Permalink)

SERVPRO box truck ready to unload equipment Skilled SERVPRO Technicians, Green Fleet Stocked with Equipment and Supplies--Reasons Why SERVPRO is a Premier Water Damage Restoration Company

Removing Moisture and Surface Water from Knoxville Homes

Because water can affect materials and areas of your Knoxville home in many different ways, the necessary tasks to dry out these surfaces must accommodate the specific circumstances. Understanding how moisture moves throughout the house after a water loss incident can show why so many methods of extraction and drying are ideal for a single residence.

Water removal for Knoxville homes is often the first step in putting your property on the path to dryness; the removal of surface water is not the only concern in a water-damaged house. Water can penetrate materials in two ways, by wicking with direct contact or absorption from the air. Both of these paths present unique challenges for our SERVPRO team working to restore the home.

Understanding how moisture moves can help our restoration professionals to identify the pace of the drying efforts happening in the residence and the success of these ventures. Knowing the specific path water takes to damage structural elements, flooring, and ceiling materials can help to determine the most efficient approach for removing this damaging moisture as efficiently as possible. Four primary processes encompass the ways moisture can move into and out of material.

•    Liquid Flow
•    Air Movement
•    Capillary Suction
•    Vapor Diffusion

While each of these can play a role in the movement of water in your home after a loss incident, the most observed of these would be liquid flow and air movement. Knowing how to address these concerns as they arise can allow our SERVPRO professionals to save our customers time and money on the restoration work that the property needs. We can determine the placement and need for specialty drying tools like drying mats, positive pressure systems, and other useful tools to shorten moisture removal times to a minimum.  

Our technicians can deploy a variety of drying devices like air movers, axial fans, LGR low-grain, and desiccant dehumidifiers to complete the mission of pre-water damage condition to the home.

From the natural flow of damaging water through the house to the absorption of moisture into sensitive materials like drywall and acoustic ceilings, our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team can help with effective drying strategies. We have the expertise to make water loss incidents “Like it never even happened.” Call us today at (865) 862-8907.

Knoxville Floors Need a Refresh? SERVPRO Cleans Carpets

12/26/2019 (Permalink)

pickup and box truck from SERVPRO back view with phone number From Carpet Cleaning in Knoxville to Fire and Water Damage Restoration--SERVPRO Does It All!

How Professional Carpet Cleaning in Knoxville Protects Your Investment

Whether it is a single room or an entire home with wall-to-wall floor covering, most people consider the carpet an investment. Over time, even the highest quality carpet shows soiling and requires deep cleaning.

Homeowners in Knoxville should have their professional carpet cleaning done at least every 12 months. Consumer-grade cleaners and spray and vacuum cleaning agents both can leave behind residues that work to attract dirt and dust to the carpet fibers. These embedded particles result in actually making the carpet more dirty over time, even with regular vacuuming.

Attention to Detail
Before the technicians clean the carpet, they determine the materials that make up the fibers. This preemptive testing ensures they choose the correct cleaning methods and avoid issues such as bleeding, bleaching, or shrinkage.

Spot Cleaning
In cases of spills and heavily soiled areas, SERVPRO techs use their proprietary agents to clean and lift away discolorations before cleaning the entirety of the carpet. The cleaning efforts must begin before the carpet has a significant amount of soiling, or it may not be possible to restore it to like-new condition through cleaning. In the case of stains, which are spills that have set within the carpet fiber, expert attention can be focused on this challenge to make it “Like it never even happened.”

More Than One Way to Clean a Carpet
When dirt and soiling appear on a carpet, it is often far dirtier below, as the soiling on the tips of the fibers is all that is visible. The type of carpet and the materials that make up the fibers determines the sort of cleaning for the best outcome.

Some of the most common cleaning methods include:

?    Bonnet Cleaning: used to clean short-pile carpet
?    Hot Water Extraction: A deep cleaning method that works for all carpet types
?    Deluxe Precondition and Rinse: Ideal for the restoration of high traffic areas
?    Showcase Premier Cleaning: This method is a two-step process that is considered one of the most thorough levels of restorative cleaning a carpet can get
?    Post-Cleaning Treatment: The technicians can apply proactive treatments to guard the carpet against staining and soil until the next deep cleaning

Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 when you need professional carpet cleaning. The technicians use state-of-the-art equipment to ensure your carpet is left refreshed and renewed.

Our Fire Damage Experts Provide Exceptional Fire and Odor Removal Services In Knoxville

12/8/2019 (Permalink)

fire and smoke damage to home Getting on top of odor takes more than just opening windows.

Exceptional Fire and Odor Removal Services for Knoxville Residents

One of the most prominent after-effects of a fire is not structural damage but odor. Housing structure tends to be robust enough to absorb the effects of anything but the most extreme temperatures and open flames. However, there's still a significant amount of work to be done after a contained fire to get your home back to preloss condition. Our odor control technicians (OCT) break the task down into two facets. The first is to remove odor-causing soiling and dry the property thoroughly after cleaning. The second is to use deodorizing solvents to fumigate the area thoroughly.

You should seek professional advice when dealing with fire and odor problems in your Knoxville home. While there are some mitigating efforts a homeowner can perform themselves, the lion's share of work requires training and job-specific equipment. If you would like to begin the restoration procedure, you can start by opening windows to disperse chemical particles in the air. Another useful job to do while waiting for your technician to arrive is to vacuum areas where soiling is present. To avoid inadvertently causing further damage, spots of heavy soiling, as well as walls and ceilings, are best left to a professional.

The first stage of odor-removal is to tackle the odor-causing elements that remain in the home. A full inspection of your heating, ventilation, and air-conditioning (HVAC) system can be vital in preventing odors from coming back. Equally, greasy soot deposits caused by the burning of synthetic materials need to be dissolved and removed. SERVPRO technicians can apply an oil-based solvent to these areas before performing rinse and removal. In some cases, walls can be repainted with an odor retardant primer to lock unpleasant odors away and leave a clean surface for repainting.

The final stage is to use odor repellents or deodorization methods. Vacuuming using truck-mounted extractors can double down on the cleaning efforts by loading liquid deodorants beforehand. Truck-mounts can also be fitted with pre-conditioning products for carpets and upholstery. However, after both drying and cleaning are complete, malodors can remain behind. We can fumigate the property using ultra-low volume (ULV) foggers to disperse deodorant particles into the air and neutralize odor. These are versatile enough to use throughout the home or in a single area.

Getting on top of odor takes more than just opening windows. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

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Unwanted Groundwater from a Storm in Your Downtown Knoxville Home? Try Cleanup and Restoration By SERVPRO

11/13/2019 (Permalink)

closeup shot of laminated floor planking slightly wet SERVPRO Can Salvage Hardwood Flooring after a Flooding in Downtown Knoxville

Flood Damage in Downtown Knoxville Kitchen Gets Fast Cleanup

When it comes to significant water loss,  the damage left behind by flash floods and storms is among the most devastating a homeowner experiences.

Along with the excessive moisture, flood damage in a Downtown Knoxville kitchen, for example, can bring severe loss from just a half an inch of water. When this happens, acting fast makes a difference in how much damage occurs to the furnishings and structure.

Move Items Out If It Is Safe
Groundwater can have a host of contaminants in it, and anyone not wearing protective gear should avoid aspiration or contact with the water.  Before groundwater enters the house, pick up items off the floor and move furnishings away from the room to another location in the house. Pack out food items from the pantry and porous items that could absorb floodwater.

Testing Before Cleanup
SERVPRO technicians can test the water to determine the nature of bacteria or contaminants, so they use the proper cleaning agents. Typically, this step is not needed. In a kitchen affected by groundwater, they scope the floor with moisture detection equipment to ascertain if the subfloor requires attention both before and after water extraction. Technicians move out toe kicks to get underneath cabinets and may move appliances during water extraction. This action ensures that no water is left behind.

Drying Tile Kitchen Floor
Depending on the type of flooring, different methods for drying apply. Glued-down tile tends to lose adherence when exposed to water and may require removal, while ceramic and other types of inlaid tile fare better. The SERVPRO technicians use drying mats that they move frequently and evenly dry the floor in the case of hardwood flooring in the affected area. This method works to suction out moisture from the joints of the boards.

Disinfection and Deodorization
After drying, hand cleaning and disinfection of all water-affected surfaces commence restoring the kitchen to its pre-flood loss condition. If any unpleasant odors remain after drying and cleaning, the technicians apply any necessary deodorization applications.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 stands ready to assist local property owners with any size flood damage and restore their home "Like it never even happened."

Places to go in Downtown Knoxville

How SERVPRO Tackles Commercial Flood Damage in a Knoxville Warehouse

11/10/2019 (Permalink)

Two SERVPRO vehicles parked outside a building. Flood damage is no game Knoxville, let SERVPRO help you

Knoxville business owners let us walk you through your flood damage.

Even under an inch of groundwater has the potential to wreak havoc and leave behind a large amount of commercial flood damage in a warehouse. The longer it takes cleanup to start, the more loss that occurs. 

When SERVPRO technicians work on commercial flood damage in Knoxville warehouses, the technicians use their equipment to scope the loss area. While the technicians have access to a vast array of equipment, moisture detection on extremely wet concrete flooring is one of the few surfaces this type of screening is sometimes unreliable unless they use non penetrating moisture meters for wood.

Saving Stock is a Priority

If it is feasible, items stored in the water loss area get moved to a safe area on-site during cleanup to limit the disruption to the business. In some cases, the technicians pack out contents to a secure location. 

The Team Approach for Water Damage Cleanup

SERVPRO technicians know it is vital for a business to reopen as fast as possible. As one group of technicians extract the water using portable pumps and squeegees, the others begin to calculate the set up of air movers for expedient drying. 

Special Needs for Concrete Floor

Because of the ease of cleaning, most warehouses utilize concrete flooring. After water damage mitigation and drying, the floor gets inspected for any additional cleaning needs. Painted concrete may flake or blister, requiring repainting. Technicians test for the presence of lead in the paint so they can bring in a qualified subcontractor if removal is necessary.  Due to the porous nature of concrete, water wicks up and leaves chalky residues (calcium deposits) on the surface. This powdery film vacuums away easily. However, dirt or surface films left behind have the potential to harbor mold, so technicians often apply an EPA-registered disinfectant to inhibit any mold growth.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 when your business has commercial flood damage. The technicians clean up and restore the property "Like it never even happened."

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When Flooding Happens in Knoxville

10/29/2019 (Permalink)

Flooded roads and yards; water surrounding homes and entering homes Flooding happens in East Tennessee. SERVPRO is always available to restore your water damaged home.

Disaster Relief After Flooding in Knoxville Neighborhoods 

Fast response times after devastating storm systems can help to reduce the harmful effects that result in Knoxville homes and businesses. When prolonged storms cause creeks and streams around the city to rise, entire lower-lying neighborhoods can become at risk for the rising threat. Because we are part of a large loss recovery team, our SERVPRO professionals are an ideal choice for the fast response and attention that your property needs in this crisis. 

Storm flooding in Knoxville homes can be a devastating situation, especially when multiple properties have succumbed to these effects simultaneously. Our large loss team can pool resources from other branches of our brand in the area to meet the specific needs of many properties at once. We can offer a broader range of available technicians, limitless drying and extraction equipment, and a collective grouping of experience that can help to recover properties efficiently. 

Because flooding does not always happen all at once, sealing up breaches to your home or other structural damage can help the situation not to get any worse. We have a full team of licensed general contractors capable of not only assessing the damage to your home but providing temporary solutions that can reduce the penetration of active flooding and runoff so that mitigation and restoration efforts inside are efficient and complete. 

No matter what extraction tools are necessary to begin clearing out floodwater from your home, our SERVPRO team comes prepared with production vehicles and trailers stocked with the full measure of our recovery inventory. Even in situations where power has gotten disconnected in specific neighborhoods, we can use our trailered generators to provide sufficient power to continue lighting our job sites, extracting standing water, and drying out moisture and dampness. 

Our professionals can appreciate how destructive violent storms can be to your home, and how even mild rainfall over prolonged periods can be equally damaging. We have a storm response team that can work alongside our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville Water Restoration Technicians (WRT) to make flooding “Like it never even happened.” Give our team a call anytime at (865) 862-8907. 

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We Get You Back In Business In Knoxville

10/17/2019 (Permalink)

Our vans outside a commercial building Our team at SERVPRO responds to water damage emergencies right away and we bring our state of the art equipment and expertise to handle any size job.

Commercial Water Removal for Electronic Retail Outlets in Knoxville

An electronics retail outlet can suffer from serious stock expenditure in the event of a flood, burst pipe, or water issue. These losses can be especially severe if the crisis occurs outside of opening hours and results in electronic devices suffering a prolonged exposure to moisture. Property managers with electronics as part of their stock inventory should reach out to both a professional restorer and a specialized electronics restorer. Both professionals can work together to mitigate the potential losses of a large scale water incident.

We run a professional commercial water removal team for business clients in the Knoxville area. Our services run twenty-four hours a day. We can dispatch a team to your location quickly to restore existing damages and prevent further losses. Any specialist repairer needs to be able to access your stock in a safe, hygienic environment. The first step as a restorer then is to remove water from the property and begin drying procedure quickly.

If a water damage emergency is the result of city-wide flooding, you may find that specialists are in short supply due to the increased workload. SERVPRO can help to maintain your stock at a safe level until they are available. One of the core principles in preserving electronic devices is by drying stock while preventing it from reaching the dew point. Condensation can often permanently damage electronics.

SERVPRO can hold electronic devices in stasis by controlling indoor storage temperatures. By using portable heating, as well as dehumidification equipment, we can remove moisture without risking condensation and causing more significant harm. As a locally-based restoration company, we also have reliable contacts with specialist restorers for items like electronics. We can arrange for services with third parties on behalf of commercial clients, so you only deal with one point of contact, and one set of paperwork, from start to finish.

Flooding can result in significant losses for our city's commercial districts. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

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How SERVPRO Restores Flood Damaged Knoxville Homes

10/1/2019 (Permalink)

close up of rain drops and pooling water Knoxville gets heavy rainstorms which cause localized flooding. Call SERVPRO to remediate your home quickly..

Proper Finalizing of Flood Damage Restoration in Knoxville is Crucial  

Looking at your Knoxville home after flood damage can leave you devastated because of the disruption the incident causes. Even after cleaning, a great deal of stuff might not be right. Contents strewed all over, and parts of the structure such as walls, floors, and ceiling ripped down. Various renovation steps are necessary to restore the preloss state.  

In mild cases of flood damage affecting your Knoxville, the renovations needed might be minimal such as reinstalling floor coverings such as carpets and resetting contents. Despite being minimal steps, they still require considerable effort to achieve. For example, installing a new carpet and pad can prove challenging because of issues such as tearing or creases. Our SERVPRO teams handle these challenges conveniently by using ergonomic tools such as knee kickers, which help fit the carpet snugly in tight areas. We also have hand trucks and other equipment for moving heavy contents. Other tasks that we handle include:  

  • Seaming carpets 
  • Installing tack strip 
  • Replacing baseboards 
  • Replacing door and window trim 

For severe losses, there is considerable repair work necessary to make the home habitable again. Water intrusion and contamination may have led to the demolition of subfloors necessitating repair. Our SERVPRO technicians inspect materials such as wooden floorboards and subfloors to verify their structural integrity before reinstalling them. We can help save hardwood floors from water exposure by using a drying chamber for improved drying. We also replace wall materials such as insulation and drywall affected by flooding.  

It is typical for humidity levels in the house to be higher, or there might be a whiff of bad odor after a flooding incident. Such issues make it uncomfortable to stay in the house. Our SERVPRO technicians can use specialized equipment such as thermo-hygrometers to check humidity levels in different sections of the house and take steps such as setting up a dehumidifier to normalize it. For odors, we check the source and apply deodorization steps. In the case of temporary odors such as the smell of fresh finishes, we use deodorizing agents with masking odors mostly in the form of time-release beads.  

The final steps of renovating a flood-damaged home can be tricky. Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 to help. We're Faster To Any Size Disaster. 

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How We Clean Residues After Knoxville Housefires

9/30/2019 (Permalink)

A ball with fire flames. SERVPRO keeps the ball rolling with your fire damage clean up in knoxville.

Let us show you the right way to take care of the aftermath of your Knoxville fire damage.

As much as we stay dedicated to providing Knoxville homeowners with the most efficient and effective response to their fire loss incidents, we can often help the most when we take a moment and establish what our team faces. Many potential sources and materials could generate hazardous residues that vary in both severity and methods to clean. We must follow a specific plan to ensure that these threats get addressed promptly and correctly.

 This fire damage in Knoxville homes can be an overwhelming sight, especially when residues are overtaking many of the contents in an affected area of your home. Our professionals can detail these potential risks within our initial damage assessment conducted by the crew chief and production manager. With the experience and training that these technicians have, we can assess the severity of the damage to your home, and begin the process of identification with individual residues.

Finding the damage is not always a challenge, though certain residues require specific approaches to overcome. Smoke residue, for example, requires different cleaning agents and tools than the chemical sponges and pre-vacuuming with a HEPA filtered device necessary when addressing soot effects. The best approach to determine both the type of residue present and the best approach to remove it entirely is pre-testing.

In most situations, our restorers utilize practices like vacuuming and dissolving to carry soil away from affected surfaces and contents. Vacuuming involves removing dry, loose particulates heaped on surfaces like you find with smoke residues. This pre-treatment must occur before applying a cleaning agent and other moisture, as these factors can allow the particulates to become absorbed in the material below and be even more of a challenge to remove. Dissolving does not pull loose sediment, but it removes the bond between the residue and the surface beneath it so it can get more easily wiped clean.

 Because of how challenging removing residues can be, especially in identifying the best practice for each type, you can count on our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team to help. We have the training and expertise to handle residues where they are found to make losses “Like it never even happened.” Give us a call today at (865) 862-8907.

To find out more about Knoxville, click here.

Let the Experts Help You Recover Your Knoxville Home Or Business

9/15/2019 (Permalink)

water damaged ceiling When flooding, water damage, or mold affect your home, feel comfort in that SERVPRO is available 24/7 to take your emergency call.

Why South Knoxville Communities use SERVPRO for Property Restoration Services

The process of decontaminating and deodorizing a property is not a straightforward one. In our years of owning and operating a restoration company, we have seen countless examples of pre-existing restoration attempts that have covered damages with paintwork, carpeting or flooring, only for issues to keep recurring at the cost of the Knoxville homeowner. In this industry, there are no short cuts. The job is either complete or incomplete- there is no in-between. Getting the property back to how is was before water, fire, mold, or storm damage requires dedication, expertise, and equipment. Our experience spans restoring individual rooms for private residents to entire tenement buildings for commercial clients, which has earned us the reputation of being "faster to any size disaster."

Mold

Microbial growth is frequently the result of an incomplete restoration or a pre-existing property issue. The situation that develops results in the signs, and musty smells that are consistent with mold damage in your Knoxville residence. The causes can be quite varied, making them tough to anticipate. A slow leak in your internal plumbing or an incomplete flood restoration that results in residual moisture inside wall cavities. With the ideal food supply, moisture and relative humidity, microbes like fungi can proliferate, causing mold damage.

Our restoration services incorporate mold assessment and remediation. SERVPRO technicians complete the process from start to finish using the five principles of remediation set out by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The first principle is to ensure safety by Providing Personal Protective (PPE) equipment to technicians that prevent inhaling spores or microbes during the cleaning procedure. Recording conditions throughout remediation which can then be passed on to an independent indoor environmental specialist (IES) is principal two.

Once the first two criteria are fulfilled, SERVPRO can begin the remediation process of your Knoxville property. Removing contamination may include demolition of drywall or other porous materials that have become severely infested with mold. During this procedure, mold spores can become airborne and spread. To combat this SERVPRO apply negative air pressure during demolition or cleaning to control cross-contamination. The final principle of remediating your Knoxville home is to stop the source of moisture. Without repairing the source, mold can keep recurring again and again, resulting in endless frustration for the homeowner.

Water

Our company is built on a foundation of comprehensive restoration for water damage here in Knoxville. Unwanted moisture that enters dry areas of the home can be especially damaging to your contents. Even small quantities of water can do significant harm to sofas and upholstery. These harms can include joint swelling of wooden interior frames, which in turn causes cracking. Industrial glues can also be worn away by the presence of moisture resulting in rapid deterioration and permanent damages.

Restoration services for the contents of your Knoxville home present several unique challenges for a SERVPRO technician. Dry clean fabrics may suffer from spotting, which requires the entire piece to be wetted to avoid water lines. Color bleeding is also an issue that can spread from a sofa onto carpets, flooring, or walls. These stains require immediate attention as clearing the stains is near impossible once materials are dry- foam cleaning can be an effective solution to bleeding fabrics.

Homeowners in Knoxville want their contents restored to a preloss condition, so drying upholstery is as important, if not more important than cleaning cosmetic stains. Moisture residing inside furniture or upholstery can quickly become a microbial infestation. Since most furniture has porous materials, mold growth can result in having to dispose of the infested item. SERVPRO place dehumidification equipment around furniture and take regular readings of internal moisture content to ensure furniture is restored both inside and out.

Storm

An adverse weather event can cause many problems to your property in Knoxville. Even with appropriate safety guards in place, there are too many factors at play to control the outcome truly. SERVPRO is here to provide restoration services for storm damage in Knoxville that cover a range of unpleasant issues including contaminated water problems, electrical hazards, and structural deficiencies in your home. Our rapid response units are available on-call for out of hours emergencies and can respond quickly by being local to the area.

One of the main concerns in a storm situation is flooding. Floodwaters carry highly infectious waste into your property, requiring restoration services for BioHazardous materials. Waters may contain cholera, tetanus, typhoid, polio, hepatitis and many more water-borne pathogens that can be absorbed into your drywall, insulation, carpeting, and subfloor. As such, biohazard technicians must only enter the affected area with correct personal protective equipment (PPE) to ensure safety. You must also be prepared for disposal and replacement of structural contents in the affected areas of your Knoxville home.

The human health threat of floodwaters means that the affected area must be thoroughly disinfected using environmental protection agency (EPA) registered cleaning agents. Solid wastes must be shoveled out before standing water can be drained using submersible gas-powered pumping equipment. Demolition of drywall, insulation, and other porous materials is necessary to containing infectious waste. Valuable fabrics may be rescued by mechanical cleaning methods such as our Esporta washing machines, but the affected area must be restored to a disinfected state before it can be returned to a preloss condition.

Fire

Knowing your enemy is an essential part of providing comprehensive restoration services. Residents with fire damage in Knoxville can rely on us to understand the patterns of smoke deposits around the home and the appropriate methodology needed to remove them. This knowledge is valuable because it increases the efficiency of our service as well as ensuring the property is comprehensively cleaned. The two guiding principles of fire damage restoration technicians (FRT) are the temperature of the smoke and the temperature of the surfaces that come into contact with smoke.

Materials that burn at high temperatures increase the surrounding air pressure. From a restorers perspective, that increase in pressure can push smokes further into materials or wear away finish. Cooler surfaces take the brunt of hot smoke damages, so walls or ceilings likely need repainting. Structural posts, pillars or banisters with substantial smoke damage can be sanded down- to remove surface charring- and refinished. Only in the most extreme fires is there a need to replace large quantities of structure through remodeling.

Since hot smoke is attracted to cooler surfaces, you may often find that the more substantial damages are inside cabinets or draws- where the interior surfaces are cooler than the room. These areas are often the culprit when it comes to unpleasant, tough to remove odors. Your Knoxville home can be cleaned inside and out to ensure that odors are removed at the source. Residual odors, which may last long after the event, can be controlled through deodorization pellets or ULV fogging.

Comprehensive restoration services are labour intensive and require a particular skill set. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 to arrange expert service.

Click here to learn more about Knoxville. 

Knoxville Flooding, SERVPRO There Fast Mitigates the Damages

8/19/2019 (Permalink)

SERVPRO Floodwater Extraction in Progress at a Knoxville Property

The First Steps in a Rapid Response to Flood Damage in Knoxville

Within four hours of your first call to SERVPRO to help handle flooding at your home, we should have technicians on the ground evaluating and controlling damages. Years of experience have helped us to perfect our damage mitigation strategy and continuously add to our lineup of high-tech tools and machinery to improve our speed and efficiency when dealing with the average water damage crisis. Although our specific strategy and process may differ depending on the situation and what your home needs the most, you can expect our rapid response to (more or less) follow these steps.

Initial Evaluation
Most of the time, the first SERVPRO employee to arrive at your flood-damaged home in Knoxville is our inspector. The inspector's primary objective is to identify the source and extent of the damage in your home and draw up a plan of action that can rectify the problems in as little time as possible. Dependent on the time of day and the severity of the storm damage, this person may arrive and conduct his or her inspection before our technicians get to work, or may operate alongside them.

Water Extraction
One of the initial steps we take (when necessary) is to set up water extraction pumps in your home. These powerful pumps take standing water out of your home and pump it to the street. Not all floods require the use of these devices, but without them, it can be almost impossible to remove water from a basement or a low-lying area in your home.

Drying Technology
The SERVPRO method of drying is focused on efficiency and speed to prevent as much damage as possible from happening after a disaster. Without rapid drying, your home may start to develop problems such as mold growth and foundation instability. We set up powerful air movers that, by generating strong air currents in the affected parts of your home, pick up water, and carry it in the air. Then, we use industrial-grade dehumidifiers to collect the water into buckets that we can safely dispose of outside your home. Once the area is dry, we can get to work preventing and reversing any other damages that might have happened, leaving the area looking "Like it never even happened."

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has years of experience helping local homeowners overcome flood damage to their homes. Call us 24/7 on our emergency line at (865) 862-8907.

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What Great Indoor Air Quality in Your Knoxville Home? Call SERVPRO for Air Duct Inspection and Possible Cleaning

8/6/2019 (Permalink)

SERVPRO Arrives Prepared for Knoxville Area Duct Cleaning Services

Trained Professionals Help You Breathe Easier in Knoxville with Air Duct Cleaning

Much of the success of our air duct cleaning team in the Greater Knoxville area comes from helping our customers and clients to see when their system has reached the point where cleaning can benefit them. We are not forcing sales and using scare tactics to reel in new clientele for this service, but instead walking potential customers through a thorough inspection of their entire HVAC system to show them present problems and areas that could worsen in the immediate future without corrective action.

It might not always be a clear indication when duct cleaning in your Knoxville home is necessary, as many property owners do not routinely remove vents and registers to inspect the ducts beyond them. Our SERVPRO professionals have sophisticated equipment to perform thorough examinations of the entire duct system, such as borescopes that can provide a real-time visual display of the full lengths of air duct shafts and areas.

There are indications and ways that you can gather some information about when your system might need servicing. Preliminary inspections of your system, even in a limited capacity from specific vantage points, can usually indicate your need for focused cleaning efforts by our SERVPRO professionals. Here are the ways that you might be able to tell quickly that your HVAC system could require attention:

•    Check behind filter for loose debris, buildup, dust, and other contaminants. If it is beyond the filter, these particulates get circulated with the air whenever the system kicks on.
•    Check ceiling vents for clinging dust and debris. The grating of these vents can catch and collect particulates, and this is an excellent place to spot them.
•    Check just beyond floor vents by removing the entire cover and using a flashlight to look inside. A strong presence of dust and debris indicates a similar situation throughout the entire network of air ducts.

You can take matters into your own hands by determining the likelihood of needing air duct cleaning from our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team initially. For inspections or more information, give us a call at (865) 862-8907.

The Ultimate Guide to Fire Damage Remediation in Knoxville

8/4/2019 (Permalink)

Don't tackle this remediation alone. Call the professionals at SERVPRO today for help.

My Knoxville Kitchen is on Fire!

As a homeowner, you make sure to protect your family by having a suitable insurance policy, keeping your home in good repair and avoiding dangerous situations. What you may not realize is that not cleaning your stove could lead to a fire and threaten the very existence of your property. Grease on the burners can quickly catch on fire and escalate, causing fire damage and disrupting daily life. 

When a small kitchen fire roars out of control and leaves your Knoxville home with fire damage, SERVPRO is at your service. Our crew of technicians is available 24/7  to respond to your emergency call and put your mind at ease. A professional should always ensure that your structure and belongings are safe, even when the damage seems small. Thankfully, our SERVPRO team is trained to identify and remediate your problems in the most efficient way.

As much as you would like to start wiping down the soot and smoke remains, it is best to wait until SERVPRO technicians arrive. Depending on the chemical composition of each burnt item, its residue can be either sticky or more like fine dust. Our team can determine the best cleaning solution for each remain to prevent damage from abrasive cleaners typically found at the store. However, you can start moving any objects unaffected by the fire so our staff can get to work as soon as we arrive at your home. 

Airing out your space is also essential when recovering from a fire. If you can open windows and doors, as well as bring in any fans you have into the room, you improve air circulation and encourage the smell to move away from your house. When our SERVPRO crew arrives we get to work by applying deodorizing agents such as pellets and foggers so there is no lingering smell in your home. We also use industry-grade dehumidifiers and air circulators to speed up the drying process when water and extinguishing agents are left behind. 

Protect your home by reducing the risk of kitchen fires and keeping a fire extinguisher handy in case of emergency. If an accident happens, reach out to SERVPRO of Rocky Hill/Sequoyah Hills/ South Knoxville is here to help you through it. Call us at (865) 862-8907 and let us leave your home, “Like it never even happened.”  

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The Truth Behind Water Damage Remediation in Knoxville

7/23/2019 (Permalink)

Water damage can arise from all sorts of places. Call the professionals at SERVPRO today for remediation assistance.

Water Damage Experts From Knoxville Talk About Ways You Can Help Prevent Mold Growth

If a pipe leaks or an appliance breaks inside your Knoxville townhouse, the moisture can ruin many of your building materials and contents. Primary water damage occurs when items come into direct contact with moisture. For example, when carpets get saturated, the glue can loosen, and the backing can separate from the fabric. If things stay wet elevated humidity levels, wet materials, and mold can cause your property secondary issues. 

Whenever our SERVPRO team restores water damage in Knoxville, we conduct procedures to prevent secondary problems from taking place. We remove and dry out your wet contents so that the moisture cannot affect previously dry building materials. We can set up dehumidifiers to remove moisture in the air so that vapor cannot create issues in unaffected areas of the townhome. To prevent mold growth, we can apply antimicrobials and dry out organic substances in less than 48 hours. 

Any time organic materials get wet, our SERVPRO team does whatever we can to prevent fungal growth because mold can cause health effects. However, if you are dealing with a small moisture issue, it is possible for you to take steps to inhibit the development of fungi. Whenever any of your building materials that are paper or wooden get wet, it is wise to clean up the water the best you can with a mop or a rag. 

If you have a wet/dry vacuum, you can use it to suck up moisture in your carpet or furniture. After you have cleaned up as much liquid H2O as you can, move around furniture in the wet area so that damp items can get air. Once you have the wet areas exposed, set up any fans, you have to create air circulation. If the humidity outside is not high that day, then you can open up windows to help speed up drying. After everything in your house is dry, it is wise to rent a carpet cleaner and clean any places where your floors got wet. 

If items inside your townhouse in Fort Sanders, Bearden, or Lyons View ever get wet, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 whenever you notice moisture. 

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We Have The Expertise To Restore Your Knoxville Home After A Fire Disaster

7/19/2019 (Permalink)

We have the equipment to restore your home after a fire disaster. We are available 24/7, so don't hesitate and call us right away.

Separating Contents and Structure for Efficient Fire Damage Restoration in Knoxville

After a fire in your property, there may be several different types of tradesman required to deal with the damage left behind. Commonly, a carpet cleaner alongside a building maintenance janitor can perform cleaning duties on some parts of the home. A restorer, however, is in charge of two distinct areas, the contents and the structure of the home. Their goal is to restore the property to a condition before the fire; known in the industry as restoring to a preloss condition.

Our technicians can help you with fire damage in Knoxville. The cleaning carried out by a restorer is unique and requires careful assessment of the affected area before any work can begin. SERVPRO technicians also conduct a pre-test, which gives an understanding of the type of smoke damages- different in every fire- we are dealing with and the best way to remove them. There be considerations given to malodor, which often persists even after the structure and contents have been cleaned.

In dealing with contents, your SERVPRO restorer must likely remove them from the affected area and place them in a designated clean area- which can be offsite. We do this because smoke residues require agitative cleaning, which can cause soots or smokes to drop onto possessions causing further fire damage. Most soft furnishings can be returned to preloss conditions using foam cleaning, which reduces the likelihood of fabrics shrinking or bleeding dye.

Once the removal of contents for separate cleaning is complete, a SERVPRO technician can begin working on the structure. The goal is to restore rather than replace. Wet cleaning methods can clear most soots and smoke residues. Where wet cleaning may cause damage to the finish of a particular item, a door, for example, dry cleaning methods can be used. Interior and exterior walls are cleaned thoroughly with charred materials removed for disposal. Sometimes structure can be so severely damaged that they require replacement, but this procedure is the last option for restorers.

Careful structural and contents cleaning can avoid expensive replacement costs, contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 to arrange restoration.

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Do Not Skip Water Removal When Remediating Damage from Failed Plumbing or Appliances in Knoxville

7/7/2019 (Permalink)

Water damage will make you pay sooner or later, if it's not cared for properly

Let us handle the problem for you.

Water flowing from a broken pipe or malfunctioning equipment like a water heater in Knoxville does not drain away on its own. Some homeowners might believe that opening windows and running fans to speed evaporation after a water loss provide the appropriate level of intervention. Although a drying phase is essential to bringing your water damaged home back to preloss condition, failing to remove as much liquid water as possible exposes buildings to the risk of permanent and lingering damage.  

The first step after the pipe bursts or the hose loosens is water removal. Knoxville homeowners who schedule an assessment with us should expect our managers to design a project plan that evacuates water rapidly. Pumps are appropriate for water deeper than two inches while wanded extractors vacuum up residual water and have the flexibility to get into tight spaces.

SERVPRO also uses thermal imaging to locate any hidden pockets of water trapped in building cavities. Our Institute of Inspection, Cleaning and Reconstruction Certification (IICRC)-trained technicians use a range of strategies to release, contain, and dispose of the water outside of your dwelling. Controlled demolition tactics like flood cuts or holes drilled in mortar joints help complete water removal.

When water seeps into crevices or moves between fixtures or structural components, SERVPRO diligently extracts the liquid. An example is the use of a negative air pressure system on hardwood floors. We attach floor mats on the surface, hook up hosing to a high-efficiency extractor, and suctions the water in its liquid state from between planks and several levels of subflooring. 

Research shows that removing liquid water is 500 times more efficient than neglecting this step and depending on applied structural drying techniques to do the majority of mitigation and remediation. SERVPRO takes the time to finish water removal,  decreasing the hours and expense needed for structural drying.

Only when we are satisfied that water removal is complete does our crew lead determine final drying goals. SERVPRO technicians are skilled in Applied Structural Drying (ASD). Blowing air over puddles or positioning drying equipment in standing water is exceptionally inefficient and hazardous.  Best practices stress the focus should be heating and drying the air to facilitate the transfer of the absorbed water into vapor for dehumidifiers to capture. 

Partner with the team at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville for appropriate water removal services. We answer your call to (865) 862-8907 day or night.

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We Have The Equipment And Expertise To Save Your Fire Damaged Home In Knoxville

6/19/2019 (Permalink)

In the unfortunate event of a fire in your residence, SERVPRO can help with clean up and restoration.

Fixing Fire Damage In Knoxville Is Easier With The Right Resources

It is common to associate fire incidents with activities involving fire considering unattended cooking is one of the leading causes of home fires. However, fires also start from unusual sources. For example, a refrigerator can spark a fire if the compressor overheats when confined in an enclosed space. The good news is that restoring fire-damaged Knoxville properties to preloss state is possible. It only requires the right set of skills, equipment, and other resources.

The resources needed to restore fire damage in Knoxville depend on how intense the blaze was or the materials involved in the combustion process. When caught in time, many fires are extinguished before they consume the entire structure making it possible to save items through restorative cleaning and refinishing. Through simple steps such as checking the smoke deposit patterns, our SERVPRO technicians can establish the impact of the fire and the best remedial action. For example, visible heat lines on the walls indicate a blazing fire. Removing deposits in such incidents requires extra cleaning efforts because of the impingement on the surface.

The location affected by the fire might also affect the restoration process. Fire in the attic is more distressing to homeowners since it is confined to a crawlspace making it hard to inspect the level of damage. The restoration process also involves significant levels of teardown to remove insulation, drywall, and even electrical features affected by the fire. Our SERVPRO technicians handle all the steps, starting with photos to document the level of damage for insurance purposes. We also teardown the affected materials then install new insulation and drywall before repainting or completing other finishing steps.

In many cases, restoring fire-damaged property requires removal of contents from the affected area to another section of the property or a separate storage facility. Moving is a tedious process, especially when everything is covered in soot. Our SERVPRO crews help move items effortlessly because we work as a team. In the case of bulky items, we also have lifting equipment like forklifts.

In the unfortunate event of a fire in your residence, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can help with clean up and restoration. Call us at (865) 862-8907 any time. We’re Faster to Any Size Disaster.

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SERVPRO Provides Rocky Hill and Knoxville Area Homeowners with Professional Duct Cleaning

6/10/2019 (Permalink)

IAQ training with cleaning ducts Why SERVPRO for Improved Indoor Air Quality (IAQ) in Knoxville? We Offer Advanced Training and Equipment for Duct Cleaning!

The Many Benefits of Air Duct Cleaning in Knoxville Area Properties  

Indoor air quality is an often-overlooked condition within both homes and commercial properties throughout the Rocky Hill area. While many might choose to correct problems as they find them, without a thorough inspection of your air distribution system and knowing where to look to find problem areas, you might allow a compromised system to continue to run despite the spread of dust, debris, dander, and other potential contaminants. The wise choice is to allow accredited professionals to conduct the service.  Our SERVPRO Team is accredited by both the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and the National Air Duct Cleaners Association. We can inspect the system and begin the work to clean it out should a buildup of contaminates be discovered. 

Benefits of Air Duct Cleaning 

Despite the threats to a property and its occupants from a compromised duct system, home and business owners from South Knoxville and beyond Rocky Hill still debate the merits of full-service cleaning of their HVAC components and air duct system. Understanding the full measure of benefits of duct cleaning can help you to make the best choice for yourself and your property. 

Air Quality 

Among the most pressing of concerns with a compromised HVAC system is the effect it has on the air quality throughout your property. Since this is the same air that occupants breathe, a higher concentration of dust, debris, mold spores, and potential contaminants could ultimately allow for more illness, allergic reactions, and compromised health. Most HVAC systems do not have sufficient filtration to remove these contaminants, nor sufficient air movement to prevent them from accumulating in the ducts. So they are recirculated through the home to be inhaled by the occupants, and/or accumulate in the duct system.  Accumulation of debris and contaminants in the ducts can allow for microbial growth, especially if there is any moisture present.  Quite often, the exterior air is cleaner than the encapsulated indoor air.

Efficiency of Your HVAC System 

Another consideration that property owners in Knoxville should make about potential throttling of their air ducts is the efficiency of the HVAC system at this point. Even disregarding the potential health hazards that could exist, those with unclean duct networks can expect their air distribution systems to work harder to move air through the property and to keep it conditioned to a specific temperature. This throttling in particular areas of your ventilation system can ultimately lead to higher utility costs, until the air pathway is cleaned. The added strain on the overall HVAC system can also lead to its premature breakdown resulting in expenses not anticipated.

Less Constant Housekeeping in Rocky Hill

One of the lesser considered aspects of duct networks with a high concentration of dust and particulates is the effect it has on a property’s cleaning requirements. The dust and debris can find its way into the environment through forced air system, and the weight of some of these particles causes them to fall onto surfaces and materials nearby quickly. Property owners can expect to expend more resources in dusting and cleaning horizontal surfaces, and areas surrounding floor and ceiling vents when their HVAC system requires service. SERVPRO helps eliminate the "dust bunnies."

Essential Tools for Cleaning Your System 

No job gets done by our SERVPRO professionals without state-of-the-art equipment and practices. We constantly seek the most efficient approach to reduce our interruption of your life and to improve the overall experience for our customers. With our air duct cleaning team of technicians, we have invested in the tools that can get the jobs done effectively and quickly, making a visible difference in the cleanliness of the duct system and its components. You can expect to see multiple tools on a full-scale cleaning, but the items described below below are among the most common choices for our team of professionals.  

Borescope 

Inspection is a critical part of the work that our duct cleaning professionals perform. As accredited members of the National Air Duct Cleaners Association (NADCA), we have the training and experience to identify threats and throttling of your system anywhere it might exist. Our SERVPRO crew can also determine the severity of these conditions and whether your property requires cleaning. Our borescope cameras allow us to navigate even intricate duct systems to inspect each portion thoroughly, from the air handler through the manifold to all registers.

Negative Air Machines 

We strive to limit the interruption of your life, and in cleaning duct systems, that means limiting the spread of dust, debris, mold spores, and contaminants throughout the cleaning process. Our professionals utilize advanced equipment like our negative air machines, capable of moving high air volume of at a significant vacuum, to draw air through the ducts into multiple onboard HEPA filters. Filtering air within the ducts can cause less dust, dander, pollen, dirt, house mites, and debris for our professionals to overcome with our cleaning tools, and less of these particulates that get expelled into the environment during the cleaning process. In extreme cases of duct cleaning, we can partition rooms of the home to inhibit the circulation of particulates further. This effort, using 6 mil plastic sheeting, is beneficial after a house fire has deposited heavy soot by isolating the affected areas of the home to prevent it from spreading and further degrading the indoor air quality (IAQ.) 

Brush System 

Powered brush systems can contract and expand to fit the size and shape of ducts in homes and businesses. These powered tools can snake through the channels, knocking debris and buildup loose from the walls and crevices of the air ducts. Clothes drying vents often need this process to keep the hot air flowing to the exhaust port. In this way our SERVPRO techs help prevent fires -- just another added bonus.

Compressed Air Whips 

When a problem has existed and compounded for years within an air duct system, sediment and buildup can be too much for brushes, and also there are corners and other areas inaccessible to the brush system. Whips have multiple rubber tips that can thrash wildly when supplied with compressed air. By moving through the system, these extensions can remove build up in even challenging corners of the HVAC system and elbows in dryer vents.

High-Efficiency Particulate Arrestance (HEPA) Vacuums 

Once we have loosened debris and particulates throughout the conduits from the cleaning processes, we can work on removing these loose particles with our high-powered HEPA vacuums. A true HEPA filter can trap 99.97 percent of all airborne particles larger than 0.3 microns; we only use industry-leading products.

Do You Need Cleaning? 

With this information, many home and business owners throughout the Greater Knoxville area might consider their own need for duct cleaning and recovery. Every property does not require cleaning and restoration, though buildup and throttling of your system’s efficiency could happen at any time. Typically, a home requires duct cleaning every three to five years, commercial properties more often. Our SERVPRO air circulation team may not be medical doctors, but we can help "cure" a "sick building" by improving the ambient air.

So, how do you know if you need this service? 

You can start by removing floor and ceiling vents to visually inspect the small portions of the duct that become exposed when these grates are removed. Often, a compromised system can cause a collection of dust and debris against the vents and registers, which can show you almost immediately the kind of threats that have made it past your filtering system. Many property owners have taken to trusting the honest inspection process of our SERVPRO professionals as well to determine the need for air duct cleaning. Our borescope cameras can quickly navigate ducts and see the full scope of potential damages that exist. 

Whether you sense you need a cleaning or desire peace of mind, let our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville help you. Give us a call at (865) 862-8907 for a free inspection and consultation.

You Can Call Our Fire Damage Specialists 24/7 To Restore Your Home In Knoxville To Pre-Damage Condition

6/4/2019 (Permalink)

When a fire causes a mess inside of your home, never wait for help.

Fire Damage Restoration Services For Your Knoxville Home

There are many everyday objects inside of your home that could start an accidental fire and cause fire damage. These objects range from the obvious, like a stove or a candle, to the not so apparent, such as a faulty hairdryer. However, no matter what causes the damage in your home, it is crucial for you to reach out for help immediately.

The truth about the fire damage in your Knoxville home is that it is much easier to remediate if it is dealt with swiftly. Calling for help while the fire department fights to extinguish the fire in your home can save precious time. Furthermore, it can allow fire and smoke restoration technicians (FSRT) to get inside and begin the remediation almost immediately, which raises the chances of a successful home remediation significantly higher.

In the case of your home, a sudden electrical fire broke out from the socket where various entertainment systems were plugged in. The back wall of your living room was significantly impacted, and it needs to be stripped down so that the structure underneath can be remediated. In this situation, trust SERVPRO to travel to your home swiftly and attend to its restoration-needs.

SERVPRO always comes as fast as our FSRT can possibly get there, equipped with a truck-full of advanced technology that has been specifically designed to fight fire damage. After a brief investigation, SERVPRO can get to work and begin to remove the burnt up drywall, stripping the structure down to its core. From there, SERVPRO can use a custom chemical cleaning solution to remove signs of soot and grime, caused by wafting smoke. We can use this solution on all impacted surfaces, so we may return your home visually-free of the damage that occurred.

After the damage has been removed from sight, SERVPRO can use thermal foggers to remove any malodor from the air. Our main goal is to make it “Like it never even happened.”

When a fire causes a mess inside of your home, never wait for help. Speak with SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville by calling (865) 862-8907. No matter when you need our crew, we're always ready to help you.

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Knoxville Homeowners Trust SERVPRO for Duct Cleaning Help

5/26/2019 (Permalink)

SERVPRO Offers Knoxville Homeowners with Top-Notch Air Duct Cleaning Services

Why Regular Duct Cleaning Could Save Expenses for Your Knoxville Home

In the hotter months of the year, temperatures can soar up to 85 degrees Fahrenheit and above in Tennessee. To stay fresh, most of us use our air conditioning units throughout June, July, and August, which can put added pressure onto your HVAC system and ducts. Over time, these air circulation systems pick up dust, pollen, mold, debris or damp spots and require professional cleaning to protect against damage and ensure peek efficiency.

Regular duct cleaning in Knoxville can help to lengthen the lifespan of your air conditioning unit. The buildup of grime or dust not only affects indoor air quality but can also make circulation less efficient. SERVPRO technicians are trained in both visual inspections as well as entering a conduit for cleaning. Using advanced, negative air pressure vacuums and duct cleaning attachments, we are confident of removing buildup in your air ducts.

Unpleasant odors are usually the result of dust buildup or mold inside the ventilation shafts. A practical solution is to ream out the unwanted materials using whisks and brushes attached to the vacuuming system. By removing soiling that may have built up over several months or years, odors may be eliminated. When this is not the case, SERVPRO technicians have a range of options to help stop the spread of unpleasant odor.

One method of controlling odors is to use the air circulation of an air conditioning unit to spread chemical pairing agents which can bond with and then neutralize odor particles. SERVPRO achieve this using thermal fogging equipment. By releasing deodorant as a vapor, we can enter it in the supply side of your air duct. The vapor is then transported throughout the duct on the same air currents as those used for temperature control. We have a variety of stocked products to combat and remove unpleasant odors and allergens.

If cleaning methods prove ineffective, there may be an issue with your HVAC system. SERVPRO does not work with mechanical aspects of your air handler. Our certified technicians have the expertise to remove unwanted pollen, mold spores, pet dander, and other particulates to create a safe and clean interior environment for you and our family.

For regular inspections and cleaning from trained professionals, contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 today.

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How Does SERVPRO Help Hotels with Commercial Flood Damage in Knoxville?

5/19/2019 (Permalink)

Families depend on area hotels when they travel. Should your hotel sustain flood damage, contact SERVPRO for water removal.

SERVPRO Saves Deep Shag Carpeting in Knoxville Dive Bar

This area of Tennessee is no stranger to intense storms and tornadoes, and commercial flood damage has the potential to affect the livelihood of a business. It is important to begin restoration efforts as soon as possible after water damage to avoid secondary losses.

Commercial flood damage to a Knoxville hotel from a storm causing a roof leak over several rooms can be devastating if not adequately cleaned. The hospitality industry is competitive and thrives on word of mouth referrals and social media and Yelp reviews. Patrons expect clean rooms and no foul odors, which poorly mitigated water damage leaves behind.

When SERVPRO technicians arrive on-site to remediate water damage, they immediately tarp over any areas where further entry of rainwater can occur. They use state-of-the-art moisture detection equipment to determine where accumulations of moisture are within the structure and contents.

Our technicians are trained and certified to handle controlled demolitions to safely remove drywall, carpeting and other structural components too damaged to restore through our proprietary methods. We pack out Items that show potential for restoration through cleaning at our location. Restoring rather than replacing is our goal for businesses affected by water loss.

Before any rebuilding occurs, the structure must be dry. Attention to this detail negates the potential for mold growth and foul odors. Technicians extract as much water as possible and spend extra time on this step. Walls can retain moisture, flood cuts on the lower area of the drywall above where moisture has wicked, allow for airflow behind standing walls.

After drying and disinfection, our technicians offer suggestions for rebuilding through our Building Services. In this way, we can provide the hotel owner seamless support from the beginning to end of the restoration process so they can reopen as quickly as possible and get back to hosting guests.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville helps businesses overcome commercial flood damage with fast action and application of our equipment and techniques. We are available to come to your property 24/7 by calling (865) 862-8907 and make your water loss, "Like it never even happened."

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We Use High-Powered Equipment Necessary In Knoxville Water Damage Restoration

5/16/2019 (Permalink)

The extent of the water damage may require significant material resources and the trained crews to operate them. We are prepared on all fronts.

Where to Seek Water Damage Restoration for Your Knoxville Home after a Plumbing Leak

Leaking pipes are a major cause of water damage in homes. Water pipes may seem watertight, durable and airtight on the surface, but excessive shock and pressure can ruin them. Construction-related activities can ruin water lines and cause hard-to-control gushes that can flood your home quickly.

When you notice water damage in your Knoxville residence, it is essential to hire professionals who offer water cleanup services immediately to prevent additional damage and accidents. Porous materials like carpets, upholstery, and insulation usually sustain the most significant water damage. Unsealed cement and drywall are the other porous materials, which can degrade because of exposure to water. If these materials are exposed to water for too long, you must replace them.

Shutting off the water source is the first step in the cleanup process. The professionals at SERVPRO can help you restore your property to its pre-water loss condition. We can arrive at your home soon after receiving your call and assess the destruction. Our technicians can then take the right steps to remove any standing water, dry the affected areas, and deodorize your home to eliminate bad odors.

We use high-powered equipment like air movers to dry the wet surfaces. Air movers promote fast drying of surfaces like walls and floors by aiding the circulation of air in the entire indoor space. The air that has touched a saturated material like a carpet has high humidity. Air movers introduce air at the surface level, replacing the highly saturated air with drier air to improve evaporation. We place the appropriate number of air movers on the affected areas to create airflow across the wet surfaces.

Our SERVPRO technicians also use commercial dehumidifiers to eliminate excess moisture from the air, which can contribute to mold growth. Dehumidifiers come in non-ionizing and ionizing models and a range of sizes. We can also use air scrubbers to help restore sanitation and cleanliness in your home by eliminating the musty smells linked to water damage.

If your home has water damage caused by a plumbing leak, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can help you to handle it. Contact us today at (865) 862-8907 for fast restoration. We have the equipment and expertise to make the damage seem “Like it never even happened.”

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Our Certified Technicians Are Prepared To Restore Your Knoxville Home After You Experience Water Damage

5/15/2019 (Permalink)

We are prepared for any water damage cleanup job big or small. We are available 24 hours a day, 7 days a week so don't hesitate and call us.

Need Help with Water Cleanup in Your Knoxville Home? Call SERVPRO!

Flooding and water damage is always a source of concern for homeowners. Whether caused by a leaky pipe, faulty faucet, or natural events, flooding can destroy flooring and ruin carpeting. Our professionals have the ability to assist you with water cleanup to help prevent damage.

If you find flooding in your Knoxville home, you need our water cleanup services. Our IICRC certified technicians are experienced in cleaning up water while also mitigating primary and secondary water damage to your home. Time is of the essence when flooding occurs in your home. With enough time, moisture can damage carpeting and eventually make its way into sealed hardwood floors. Water can delaminate carpets and swell hardwood floors if left unchecked. Professionals from SERVPRO have the tools and equipment to help prevent damage from occurring.

If large amounts of flooding have occurred, our workers can use large pumps to remove water from your home. When the bulk of the water is removed, we use moisture meters to detect the moisture content of materials in your home. If we detect high levels of moisture content in your flooring, we will begin the moisture removal process. SERVPRO technicians can use air movers to evaporate moisture from your flooring and into the air. To prevent secondary damage from occurring in your home, we can set up dehumidifiers to remove excess moisture from the air. Water damaged carpeting may have to be removed and replaced with the use of carpet tools.

Once the moisture removal process is complete, we can use deodorization equipment to treat unwanted odors that may stem from flooding.

If you need assistance with water cleanup, then SERVPRO of Rocky Hills/Sequoyah Hills/South Knoxville is here to help. We are available 24/7 at (865) 862-8907, so give us a call and we can make you feel "like it never even happened."

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You Can Depend On Our Skilled Crew To Restore Your Commercial Property In Knoxville After A Fire

4/15/2019 (Permalink)

If you ever notice smoke or burnt materials inside your place of business, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville.

Commercial Fire Damage Professionals In Knoxville Can Save Your Business After A Disaster Strikes

It is not common, but it is possible that one day your Knoxville home design store will suffer from an unexpected blaze. Commercial fire damage can sometimes take place randomly or as a result of an act of nature. Once building materials and contents start to burn inside your store, the smoke and flames created can quickly spread throughout your building. Depending on several factors including the time flames have to cover before they are extinguished and how hot the blaze got, the problems created could turn out to be somewhere between minor and severe. Even a small burn in another business that is attached to yours can cause your home design shop to suffer from commercial fire damage.

Immediately after the flames that sparked get put out, it is a wise plan to call in a professional restoration company such as SERVPRO. This year, our commercial fire damage team in Knoxville is celebrating their ten-year anniversary of providing assistance to businesses and residences in the area. We use the combination of our experience and specialized training to bring top-notch skills to the table. We know that when your place of business is the victim of a disaster, it could hurt the pocketbooks of you and your insurance company. However, if proper methods get taken, the costs of restoring your company's building can be significantly reduced.

Our IICRC certified technicians at SERVPRO, know ways and have the necessary equipment to reduce costs by saving your contents and building materials instead of removing and replacing them. Depending on how severely the things inside your business got burnt, like your products or your building's structural components, it is possible that we can clean, treat, or re-finish items to keep them from being thrown away.

Since disposal is the most expensive option of mitigation, we try to utilize the combination of our vast amounts of experience and advanced technology to restore objects inside your store back to the way they were before without having to remove and replace them. If you ever notice smoke or burnt materials inside your place of business, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 24 hours a day.

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Why SERVPRO? Because We Are Faster to Any Size Water Disaster

4/8/2019 (Permalink)

Our team is here to serve our Downtown Knoxville community 24/7/365.

Why a Fast Response is Critical for Your Downtown Knoxville Apartment

Downtown Knoxville apartments that suffer any damaging disaster require the fast and efficient response of trained professionals to begin mitigation and restoration work. With many apartments connected to units through shared walls, ceilings, and floors, the spread of any water loss incident could affect multiple properties at the same time. With a fast response at the first sign of a water emergency, our professionals can help to contain the spread of these conditions and work to repair the damage and restore the effects right away.

While water damage recovery can happen in many steps for your Downtown Knoxville apartment, our professionals have the effective tools and extensive training to make the process as efficient as possible. With industry-leading equipment and a full roster of IICRC-Certified Water Restoration technicians available 24/7 for water emergencies, we can work to reduce the spread of your water loss incident to neighboring properties and protect the affected structural elements, construction materials, and contents of your apartment with our initial visit.

Inspection is often one of the first steps when our SERVPRO team first arrives at your damaged apartment, and this gives our team an idea of the spread and scope of the effects. If standing water exists, we have to address these concerns first as these can substantially damage exposed materials and contents. We have efficient extraction equipment ranging from truck-mounted pumps and trash pumps to portable sump pumps and weighted extractors. We can quickly remove standing water threats to get right to critical drying steps.

Mitigation for water loss incidents hinges on our ability to thoroughly and completely dry saturated elements and areas of your apartment. We have powerful tools like our Injectidry system for wall cavities that have minimal invasiveness to protect construction materials that can get preserved with adequate drying techniques.

The fast response of our certified technicians can help to not only protect your unit, but also any neighboring properties to yours. With our experience and industry-leading equipment, you can count on our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville rapid response team to make water loss incidents “Like it never even happened.” Give us a call anytime you need us at (865) 862-8907.

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Smoke Odors in Your Knoxville Home? Fire Cleanup Needed? SERVPRO

3/25/2019 (Permalink)

When the Knoxville Fire Truck Leaves--SERVPRO Is There for Fire Damage Cleanup and Restoration

Getting Rid of the Smell of Smoke in Knoxville

Homeowners face many threats to their properties, even when they are not always top of mind. There is always the possibility of a leaky roof, a burst pipe or a natural disaster. For all the tragedies reported in the nightly news, most threats are smaller but still disruptive. Take for instance the fire damage caused by a small kitchen or garage fire that leaves your home filled with smoke and soot and your belongings charred or badly damaged. Even when the fire in your home is not part of a news segment, it is still worthy of professional attention.
 
SERVPRO is here to help when there is fire damage to your home in Knoxville. Even when well-wishers share their insight on how to restore your home after a kitchen fire, it is best for you to consult with professionals. Our IICRC-certified staff formally trains on the latest trends and techniques to return your home to its original condition while mitigating your loss. All you need to do is call us so our rapid response team can spring into action. Our crew is available 24/7 to respond to your emergency as soon as possible.
 
One of the areas in which SERVPRO excels is in eliminating the relentless odor left behind by home fires. Many homeowners attempt to mask it with store-bought air fresheners, but it takes someone with our knowledge and expertise to understand that each surface requires a tailor-made approach to eradicate the foul odor. In some instances, it is necessary to install unique filtering systems in your HVAC systems to purify both the air and the ducts through which it travels, whereas in others an ozone generator may be needed to neutralize the odor. Even beyond these techniques, we may even choose thermal fogging to overcome the smell of smoke in your home and make it a thing of the past.
 
Even when the fire in your home seems small, the consequences are palpable. SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville is here to help. Just call us at (865) 862-8907 and let us leave your home "Like it never even happened."

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Knoxville Storms and Flooding? SERVPRO Can Help!!

3/19/2019 (Permalink)

SERVPRO Helps Restore Flood Damaged Kankakee Homes By Using Advanced Equipment and Trained Technicians

Flood Damage Restoration for Your Knoxville Home

Trees can add a natural landscape and beauty to your Knoxville home. However, during a storm, one of your beautiful trees may become a significant threat to your home and your family. If the tree falls on your home during a severe storm, it can create flooding inside your home.
 
When this happens, ensure everyone gets out of the home as soon as you can for safety reasons. Once the storm subsides, you need flood damage restoration services for your Knoxville residence. SERVPRO is always ready for you, and we have the tools and experience needed to get your home back in order as soon as possible.
 
When the rainwaters have accumulated to a few inches or more, SERVPRO technicians can make use of our robust, truck-mounted pumps to remove as much water as possible in a quick manner. Once this is done, if there is carpeting in the affected area, we use moisture sensors to find how much moisture is in the padding and carpet. The sensor is equipped with sharp probes which penetrate down under the padding to see if the water migrated to the subfloor underneath. Typically, these floor coverings must be discarded, but circumstances are first evaluated in the chance of salvaging them.
 
Thermal imaging cameras are used to inspect and monitor the moisture in any building materials, while centrifugal air movers and dehumidifiers are used to finish the drying process of the structure and the air. We move quickly, but thoroughly to avoid any additional damage to your home, such as mold growth.
 
Trees are shallow rooted, and when it rains heavily in urban areas, it can cause trouble for the trees and the people who live near them. It is difficult, however, to give specific answers as to why trees topple in heavy rainfall. Usually, it is a combination of factors which makes the trees susceptible to blowing down and causing you a terrible day. While on the scene, we attempt to cover any breaches in the structure to mitigate the water damage from rains.
 
SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville is here to come to your rescue should a tree cause a flood of rain to enter your home in Bearden, Fort Sanders, or Rocky Hill. As soon as you are safely out and the storm subsides, give us a call at (865) 862-8907 so we can help you right away.

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Act Fast And Call SERVPRO For Professional Flood Damage Restoration In Knoxville

3/8/2019 (Permalink)

We have equipment waiting to handle your water damage restoration job big or small. We are available 24/7 so don't hesitate and call us right away.

Water Removal and Restoration for Your Knoxville Residence

If you’ve accidentally left your bathtub faucet running in your Knoxville home, you know the kind of damage that can ensue. Whether it was only for ten minutes or five hours, the amount of cleanup needed needs assistance from professionals.

Needing water removal services for your Knoxville home after an overflowing bathtub is not something to be embarrassed about, so don't hesitate to get help. We have the tools and training to help you clean up the mess and repair any damage, but the longer you hesitate, the worse everything is.

The first thing SERVPRO techs need to do upon arrival to your home is to assess the water damage done. Water that is two inches or deeper can then be removed with a powerful, truck-mounted pump. We remove as much of the water as possible to make the drying process faster. Moisture sensors are used to find any hidden moisture in the ceiling, walls, or floors. It is very importatnt that we don't miss anything since mold can start to grow if we do.

Industrial fans and dehumidifiers are used to complete the drying process. We monitor these machines each day and rotate them as necessary to shorten the drying time as much as possible. Once the affected area is completely dry and we have checked for mold, any repairs can be made. Drywall that has been soaked may need to be replaced, and any other structural damage is repaired.

We also use antimicrobial agents to disinfect and clean the area to prevent any mold from growing. Plus, to help alleviate your stress, we can talk with your insurance company to ensure you get the coverage you need.

SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville understands that an overflowed bathtub in your home in Holston Hills, Bearden, or Fort Sanders can be quite overwhelming. However, we can clean up the mess for you and make it like it never happened when you call us at (865) 862-8907.

Click here to find out why you need to visit Knoxville, Tennessee. 

Electrical Overload Fire Damage in Rocky Hill

3/7/2019 (Permalink)

Sometimes too many appliances plugged into an outlet can cause a fire. Or wires in a house are older and spark. Contact SERVPRO for remediation.

Team SERVPRO is Ready and Available Around the Clock, Especially When Homeowners are Facing Damage Remaining From a Fire

When Rocky Hill homeowners try to enhance the electrical capability of their houses, fire damage can result. Older homes with antiquated wiring are at obvious risk, but new construction also is not always equipped with outlets everywhere you might wish. If your attempts to accommodate appliances cause an electrical fire, we have the resources to help you respond and recover.
 
Family gatherings are hectic enough, but when competition for the last outlet in your home ends with fire damage in Rocky Hill from inadequately rated extension cords, you and your loved ones face evacuation rather than a cozy, congenial time. Today’s explosion of countertop appliances -- deep fryers, new age pressure cookers, stand-alone rotisseries, and convection ovens, to name a few -- join slow cookers, mixers, blenders, and food processors jostling for a grounded outlet. We have seen how this traffic jam ends in a smoldering fire or sparked blaze and can respond quickly, even on a holiday or weekend.
 
The thick and acrid smoke and soot from an electrical fire is a challenge for which our SERVPRO team trains continuously. You may despair of restorative efforts making a dent in the widespread residue, but our IICRC trained technicians master effective techniques that clean soot, restore finishes, and eliminate that horrible burning wire odor. An experienced project manager assesses the particular circumstances and develops a comprehensive plan. Then our fire damage crew systematically moves through your home, rapidly but skillfully using the proper products and techniques to clear away the coatings.
 
If your HVAC system operated during the fire, it may be contaminated and need cleaning as well. It should be deactivated until evaluated to prevent further spread of the soot and debris. If firefighting efforts used water, we likely attend to that first, removing water and assessing the moisture content of structures to avoid mold damage or the deterioration saturated woods and metals suffer if not quickly dried.
 
Finally, our deodorization specialists ensure all smoky debris are discarded. If odor persists, we clean surfaces and consider sealing porous materials to keep the odoriferous particles from vaporizing. Professional deodorization sprays may be effective, but we also use thermal fogging, a process that replicates the environment where the odor particles were dispersed. A heated chamber combusts the deodorant, allowing the now minuscule bits to find and neutralize the odor molecules. Hydroxyl generators are another option, changing the chemical composition of the tiny bits of smelly debris and rendering them odorless.
 
Look to SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville when an electrical fire threatens to derail your plans. Call us 24 hours a day, 365 days a year at (865) 862-8907.

For more information regarding Rocky Hill, click here

Mold Removal In Your Knoxville Home

3/7/2019 (Permalink)

Mold can infest a home before anyone living there sees the first black spot.

Mold Removal

Mold can infest a home before anyone living there sees the first black spot in the bathroom or smells that telltale musty which accompanies many, but not all, types of mold spores. When mold growth spreads across multiple rooms, the cost can run into thousands of dollars for a homeowner.

To achieve mold removal in a Knoxville home, SERVPRO inspects the structural and personal property to determine if it is possible to clean items on-site and remove the mold; if they must be removed to be cleaned at our facility, or must be thrown out. Cleaning on site begins with vacuuming every surface using specially made HEPA filters. They are designed to capture mold and can trap even a single spore. After vacuuming, our technicians wipe down surfaces using dry and wet cloths.

After we complete cleaning in an affected room, we allow time for spores in the air to settle. Using test meters, we check for surface mold levels. If they exceed standards laid out by the EPA or the IICRC, we repeat cleaning as necessary. When we finish the last procedure, technicians carefully bag all filters and cloths used. They dispose of them according to federal and Tennessee state regulations.

If the property can be cleaned, but not in the home, we remove it to our facility. There, we have access to more chemical agents and cleaning methods to include immersion cleaning for smaller items. If required, our office also contracts out larger items to commercial cleaners.

We cannot clean personal and structural property if mold has penetrated the surface. To prevent accidental contamination, we bag or wrap everything possible. Building material, such as drywall, is broken down into manageable sections so it can be disposed of easily. Depending on the amount, we take the infested property to a licensed disposal site or bring in a dumpster and have it removed when it is filled, or we finish the job.

Clearing out mold from your home can be a difficult process; requiring special equipment and training. SERVPRO of Rocky Hill / Sequoyah Hills /South Knoxville has decades of experience in handling mold and other hazardous material. If you need our services, call today at (865) 862-8907. We are here to help.

For more about the city of Knoxville, Tennessee visit http://www.knoxvilletn.gov/.

We Are Here To Help After Your Commercial Property In Knoxville Experiences A Water Damage Disaster

2/25/2019 (Permalink)

Call us 24 hours a day year-round at (865) 862-8907 to schedule a timely assessment.

Win The Race For FASTER Commercial Water Removal In Knoxville

When your Knoxville business faces a water loss toss aside the quaint idea that “slow and steady” is the preferred approach. No matter how excess water intruded into your commercial property, you have no time to lose when responding. Moisture soaked into structural components or inches or feet of water threatening equipment, documents, and inventory are catastrophes necessitating immediate action. Your best bet is to line up our expert water abatement team.

Finding faster water removal in Knoxville is as straightforward as contacting our office. We invest in the highest efficiency commercial pumps and water extractors available, capable of moving even hundreds of gallons of water out of your business property rapidly and completely. Premium water removal equipment is only as good as its operators. Our company has built a skilled workforce of IICRC technicians trained and experienced in substantial water loss remediation. Your business benefits from our proactive approach.

Water that lingers in a commercial space for more than 24 to 48 hours exposes your business to a heightened risk of mold damage. SERVPRO focus on the fastest route to water removal, arriving at your retail store, warehouse, hotel, restaurant, or other property with an experienced crew and fully stocked service vehicles. Our signature green trucks hold high-capacity submersible pumps, wanded and heated water extractors, and effective cleaners, tools, and EPA-registered disinfectants. If needed our equipment can operate using onboard generators or gas motors, so we do not need to wait for electricity temporarily disconnected to be reconnected. We also carry air movers, heaters, and dehumidifiers on the trucks to move seamlessly from water removal to applied structural drying.

Expect us to promote faster water removal for your commercial building using all resources at our disposal. If your business water loss is more extensive than average, we access our nationwide network of affiliated SERVPRO professionals to increase our capacity. More personnel and a more extensive inventory of water extraction and drying equipment ensure your property returns to preloss condition with skill, thoroughness, and all deliberate speed.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is Faster to Any Size Disaster, solving your commercial water removal challenges quickly and professionally. Call us 24 hours a day year-round at (865) 862-8907 to schedule a timely assessment.

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When Your Bearden Home Experiences A Water Damage Disaster, Call The Experts At SERVPRO Immediately!

2/7/2019 (Permalink)

Reach out to us at (865) 862-8907 right away so we can help you avoid additional damage.

Water Damage Remediation For Your Bearden Home

Bathrooms can flood in Bearden homes, especially since there are several plumbing fixtures in them which can be the source of water spilling onto your floor. If you can’t prevent a flood in your bathroom, understanding the potential damage to your house, including the ceiling under your bathroom, is essential.

The first thing to do when you have water damage in your Bearden bathroom is to stop the source of the flooding. The problem worsens if you focus on just sopping up the water on the floor. If possible, close the overflowing fixture's water supply valves, or close the main water valve for your home. Then you can call the professional remediation specialists at SERVPRO to help you clean up the mess and repair the damage.

There are different areas and materials that SERVPRO technicians need to check when they arrive at your home. Moisture meters are used to find any hidden moisture. Drywall can become wet but not need replacing if it is caught soon enough. If the drywall is too saturated and starts to crack or fall, you could also have mold growth. In this case, our experts need to replace the damaged drywall and patch the hole in the ceiling.

Even if your ceiling didn’t get severely damaged, water most likely soaked a portion of the subfloor if the ceiling was wet. You might not see the damage, but it can pose a serious problem, which is why we also check the subflooring after water damage like this. If the floor joists weaken and warp from the water, or mold grows, the floor can fail and fall into the room below. Therefore, we take time to repair and dry out the subflooring to ensure your home is safe.

Of course, the best way to deal with water damage in your bathroom is to prevent any future accidents. Make sure you do some simple maintenance like clearing your overflow drains in the bathtub and sink, as they can clog up with debris over time.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can make it to your home in Lyons View, South Knoxville, or Rocky Hill quickly when you need help restoring damage after a water emergency. Reach out to us at (865) 862-8907 right away so we can help you avoid additional damage.

Click here for more about Bearden.

The Mold Damage Mystery in Knoxville Revealed

1/30/2019 (Permalink)

Mold can appear suddenly and spread quickly throughout your home. Call our certified SERVPRO team to root out the cause and remediate any damage.

Fast and Efficient Mold Remediation for Knoxville Homes

Microbial growth in your Knoxville home can pose significant threats to both the structural integrity of the property and potential health risks for those that occupy the house. We strive to provide immediate assistance to any emergency that affects your home by offering 24/7 support for our communities. Our experienced applied microbial remediation technicians can arrive shortly after you call to assess the damage, set up containment, and remove the existing mold quickly from the damaged areas of your home.

While many homeowners might not consider mold damage in Knoxville to be something that requires quicker or faster service than other disasters, it can damage their home substantially to allow it to grow and spread without incident. Our SERVPRO professionals have effective containment strategies that can prevent the spread of mold spores and the movement of the active organism beyond the affected area. Our goal is to provide efficient service to prevent things from getting worse.

From the moment that our technicians arrive at your home, we begin our assessment of the damage that has already occurred. We can quickly get an idea of the affected surfaces and what must occur to remove the damage and to restore your home entirely after the organism gets eliminated. While you cannot ever rid a home of mold spores entirely, as they are naturally occurring, we can work quickly to remove the active colonization from your home to return it to being a safe place for the occupants of the property.

Removal of the organism can happen in many different ways depending on the severity of the damage and the material that the colony is using. Soda blasting and sanding are among the chief approaches, but if the damage has become too severe to preserve the material reasonably, it is more cost-effective and efficient to remove it entirely and reconstruct these areas later.

Mold can cause serious effects for the property and the family living in it. Give our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville remediation specialists a call today at (865) 862-8907.

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SERVPRO Will Be Your Lifesaver After A Rocky Hill Flood

1/17/2019 (Permalink)

After a flood SERVPRO will take away the stress during the restoration process of your home.

Contents Pack Out A Viable Option During Flood Damage In Rocky Hill

Regardless of the cause of the significant water incursion during a Rocky Hill flooding scenario, any furnishings and personal property inches to feet deep in the deep fare better if removed to a secure place. Preparing an accurate inventory and entrusting soaked papers, clothing, toys, and the rest to trained and experienced restoration technicians is a wise course. Our full-service restoration company has your needs for contents recovery covered.

Flood damage in Rocky Hill has many layers to evaluate and compensate. Our crews are ready immediately to work removing water and other debris from the structure, but we also have highly-qualified employees at our production facility awaiting the challenge of sorting and saving the contents of your home. Essential records, housewares, and the practical necessities of day to day life can be restored to function and appearance, saving both time and money as the household returns to normal.

Irreplaceable objects, and the memories they hold, also respond well to the ministrations of the SERVPRO technicians. We use innovative techniques such as freezing drying technology to bring papers, books, and pictures back to life. Smaller chambers created within the production space permit a focused and controlled cleaning and drying space for furnishings. Clothing, window coverings, and linens washed or dry cleaned make everything feel more like home when returned.

The careful records SERVPRO keeps prior, during, and after a pack out ensure that none of your items go missing. The Contents Claim Inventory Service (CCIS) we use is second to none in safeguarding an accurate inventory of your possessions. We use digital photography, paper lists, or bar-coding technology to keep track of everything you commit to our care.

As we review and process the flood-damaged items, SERVPRO creates documentation for your insurance claims. We help our customers in many ways during flood restoration, but taking on the burden of corresponding and consulting with your carrier is a great weight off your shoulders as you work hard to return your home to a preloss condition.

Engaging SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville streamlines the many tasks needed to restore a flood-damaged home to “Like it never even happened.” Contact us at (865) 862-8907 year round, 24 hours a day.

Check out the Rocky Hill Ball Fields click here for more information.

Knoxville Residents Can Rely on SERVPRO During Difficult Times Regarding Traumatic Cleanups

1/7/2019 (Permalink)

SERVPRO Reduces Stress for Commercial Customers Following a Crime Scene Cleanup in Knoxville

Handling Different Challenges of Commercial Trauma Scene Cleanup in Knoxville

Trauma scenes present many challenges because of the presence of fluids and tissue, which might contain dangerous pathogens. Unlike other situations where cleaning can start soon after the incident, cleanup in a trauma scene involving a crime can only happen after police gather evidence and coroners remove the body, if present, creating a chance for soils to set. We offer professional cleanup services in Knoxville that put your mind at ease and restore the property to preloss condition. We are trained to be empathetic and thoughtful because of the difficulties involved in these types of incidents.
 
Each case of commercial trauma scene cleanup in Knoxville is different, therefore, clean up may require different approaches. In cases involving violence, blood and other body fluids or tissue are common. Other cases involve unattended death whereby a person dies due to illness, drugs or emergency and is discovered days later. In such cases, cleaning revolves around odor and insect removal. Our SERVPRO technicians are IICRC certified and therefore skilled enough to handle any situation.
 
Cleaning a trauma scene requires neutralization of any contaminants, removal of wastes soiling the area, as well as stain removal. Blood contains lots of protein making bloodstains hard to remove, especially if it soaks into an absorbent material such as beddings, fabrics, or carpeting. Our SERVPRO technicians spray EPA-registered disinfectants immediately after arriving at a site. We also use various OSHA approved professional cleaning agents to remove soiling and stains. Some crime scene cleanups simply involve the removal of traces of tear gas or fingerprinting powders.
 
Odors are common at trauma sites originating naturally from the materials soiling the area or the decomposition process. Since the soils may penetrate beyond the surface of affected materials, the odors may not go away even after cleaning. Our SERVPRO technicians use different approaches to deodorize the area removing the bad odor "Like it never even happened." Wet fogging using ULV, Ultra Low Volume, foggers releases very tiny deodorant particles that reach deep into materials to neutralize odor particles. We can also use direct spraying and injection to deodorize affected areas. Wetness can also lead to odors, so we dry the cleaned areas using air movers and dehumidifiers.
 
Cleaning trauma scenes is more than a physical task because of the emotions triggered by the incident. Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville to help. You can reach us at (865) 862-8907 any time.

Click here for more about your local police department.

The 3 Attributes Our Flood Damage Specialists Have That Will Restore Your Knoxville Home

12/26/2018 (Permalink)

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is ready to help for all flood damage calls we receive.

How SERVPRO's Superior Staffing Helps With Knoxville Flood Damage Mitigation And Restoration

Many Knoxville flood damage cleanup and restoration services fail to provide for their customers are through inadequate human resources. SERVPRO has a large pool of technicians who live right here in Knoxville and in surrounding communities, and if we ever need more people, we can pull them in from other franchise locations around the state. By having a constant and abundant supply of certified damage restoration professionals, we can provide you with these essential benefits over less well-manned services in the area.

Multitasking
Many of the worst cases of flood damage in Knoxville are best handled by starting multiple simultaneous processes. Our damage mitigation work is often time-dependent, and by getting multiple individuals, teams, and treatment strategies into your home, we can prevent as much damage as possible by taking on a broader array of issues before critical time landmarks approach. During the average flood damage restoration, you may see SERVPRO technicians extracting water, drying out rooms with air movers, and performing extensive and constant evaluations on the home to ensure that their work is as efficient as possible.

Flexibility
Many floods are not limited to just one home and may impact entire neighborhoods at one time. We excel in these situations because we can respond to multiple situations at once without sacrificing the quality of care we provide on an individual level to each caller. No matter how dangerous the situation may seem, a call to us can only result in help for your home.

Available Representatives
Our phones operate on a 24/7 basis, and when you call us, you get a live person based locally in our office. When you are facing an emergency, you need someone calm and collected who can get help quickly, and our representatives are always available to do that. Moreover, later in the restoration process, we are also always available to help you with insurance inquiries and other matters.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is ready to help for all flood damage calls we receive. Call us at (865) 862-8907.

Click here for more about Knoxville.

You Need Our Team To Restore Your Rocky Hill Home After A Flood!

12/11/2018 (Permalink)

Quick removal is key to restoring homes after a flood.

Why You Need SERVPRO For Flood Damage Restoration In Rocky Hill

Rocky Hill and other Tennessee towns are already dealing with Autumn storms. Usually, the results are a soggy yard, and maybe a tree limb or two knocked down by the wind. Even when flooding happens, it often recedes quickly.

So why SERVPRO for flood damage in Rocky Hill? Unlike water from a faulty dishwasher, flood water contains soil and other contaminants, so only pumping out the water and setting up a few fans to dry the inside is not enough. Cleaning up after a flood requires a professional restoration service, with the equipment and experience in returning area homes to their original, pre-flood condition.

Before it is safe to begin cleaning operations, our technicians deal with the immediate contamination threat. They spray the surface of any standing water and items that came into contact with the flood water with an anti-bacterial chemical. The cleaning agent quickly reduces the health threat to anyone who enters the home.

SERVPRO technicians then use pumps and extraction wands to draw the flood water out of the home. Since it is contaminated, our crews send the water directly into the nearest sewer access. If the system is still overwhelmed by the flood, technicians pump it into a tank truck and send it to a water treatment once they finish.

Since there is no way to guarantee that a carpet covered by a flood is safe to use again, we do not waste resources attempting to restore it. After removing the water, technicians pull up and dispose of all carpets and carpet pads exposed to the flood water. They then spray the exposed floor with a cleaner and use fans and air movers to dry the surface.

If our experts can remove the water quickly enough, cleaning exposed furniture is a much simpler task. If the water did not cause the finish to degrade or the wood to split or crack, our crews could use a cleaner with an anti-bacterial agent added to remove soil and other contaminants.

Quick removal is key to restoring homes after a flood. At SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville, we know that even a small amount of flood water can cause hundreds or even thousands of dollars in damage. If you have or had water in your home recently, call us today at (865) 862-8907 for an inspection. We are here for you.

Click here for more about Rocky Hill.

How Flash Floods Impact Your Rocky Hill Home

12/3/2018 (Permalink)

Flash floods can happen anytime, anywhere. Call SERVPRO when a storm causes water damage to your home.

Picking up the Pieces after Flood Damage in Rocky Hills

Flash Flooding can occur with very little to no prior warning and cause untold damage. As little as two feet of rushing water can overturn an SUV, so it is vital you attend to your safety as a priority. Avoiding flood water is equally important to prevent illness. Many floods carry with them animal carcasses, herbicides, pesticides, and other potentially harmful pathogens. In the case of road overflows, raw sewage can also be present. In the US alone, floods have cost billions of dollars in restoration to commercial properties and private residences.

We have visited hundreds of homes suffering from flood damage in Rocky Hill. Our experience has taught us to listen to the concerns of our residents and keep them informed every step of the way. We have also learned how to answer big questions like how to restore electricity to your property, where to send severely damaged contents and whether or not relocation is necessary while work is ongoing.

SERVPRO is a licensed restoration service that uses IICRC certified technicians. We can perform emergency boards up to your property to seal it from further water damages as well as inspect the property for potential hazards like loose electrical equipment. Usually, in these types of services, the standing water level is above two inches high. To tackle high levels like this, you need to use submersible gas pumps that help to whisk excess water into open sewer points.

As well as access to gas-powered pumps, SERVPRO can use truck-mounted water extractors. Each unit is capable of removing hundreds of gallons of water without needing to be emptied first. By using a heating element in combination with industrial vacuum power, these units dry the affected area during water removal. With large amounts of water removed we can move in portable extractors to help dry carpets or fabrics in the affected area.

As we stated earlier, flood water can often become contaminated with waste substances. SERVPRO can not only clean your home but also deploy industrial foggers to deodorize it. Equipment like this uses desiccant chemicals to help neutralize odor particles and make the damage "Like it never even happened."

Restoration after widespread damages can be stressful, contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville (865) 862-8907 for assistance.

Click here for information on Rocky Hill baseball and softball fields.

Rocky Hill Office Suite Managers Welcome SERVPRO for Flood Loss Mitigation

11/26/2018 (Permalink)

SERVPRO Provides Industry-Leading Equipment for Flood Loss Mitigation to Help Rocky Hill Area Businesses

Destroying Odors with a Hydroxyl Generator after Flood Damage in Rocky Hill

Mother nature can throw a curveball at us anytime. Just imagine a rainstorm or hurricane can hit at any time. The massive flood of water can be very frightening. Your first instinct would be to focus on escaping the aftermath. Once you and your employees can evacuate safely, your next step would emphasize on restoring your business to its preloss condition. First things first. Call your insurance company to see how much they can help you with the damage. With some luck, you may also have business interruption insurance. The next step is to call in the water restoration expert from SERVPRO to help you get rid of the remaining water and to restore your offices and salvage your capital investments.
 
Flood damage in an office suite in Rocky Hill can be very devastating. The longer the water is left in your establishment, the more damage that it can result. Even if the water is all gone and dried up, you still have to deal with the odor-causing particles that originated from the black floodwater debris and saturated furnishings. There are technologies such as the hydroxyl generator that can help fight off these odor-causing residuals. The hydroxyl generator can release hydroxyl radicals into the air. These radicals are diatomic molecules that have a short half-life span of fewer than two seconds. This highly reactive radical can be attached to the malodorous particles and destroy or neutralized them. Our IICRC certified technicians can place this equipment to expedite the odor control without harming furnishings or electronics such as computers and printers.
 
SERVPRO water restoration experts often utilize equipment such as the hydroxyl generator to combat odor that is left behind by the flood. Once the SERVPRO water remediation specialists have extracted all the water from your establishment, clear the air of odors, and restore your office furnishings and documents, they can walk you through the establishment to ensure that you are satisfied with the results. This documented validation can help with your insurance claim.

If you are determined to get your suites back on track after a flood loss, then give SERVPRO of Rocky Hill, Sequoyah Hills, South Knoxville a call at (865) 862-8907.

Real Estate in TN area here

When Mold Damage has you Singing the Blues Instead of Rocky Top in Your Knoxville Home

11/15/2018 (Permalink)

SERVPRO is the trusted choice to remediate mold damage from your home.

Why SERVPRO Is the Name to Trust For Mold Damage Remediation In Knoxville

Some companies in Knoxville that address mold damage issues make promises of a mold free result that ignores the fact that mold spores are always present in the environment. Others play on the fears many consumers have of the health effects of mold growth despite the lack of a proven connection between mold and illness in all cases. Finding a company that has a proven track record of mold remediation success without the hype is so essential. 

Abating mold damage in Knoxville requires adherence to the Environmental Protection Agency (EPA) protocols developed for schools and commercial buildings. Vigilance in moisture management is critical, and the only way a homeowner can ensure that mold will not again become a problem. This balanced approach is why working with our experienced mold remediation crews guarantees the best outcomes. 

Why SERVPRO mold remediation offers such compelling results is clear. Our Applied Microbial Remediation Technicians (AMRT) complete a rigorous course of IICRC classes that prepare them to complete mold remediation quickly and efficiently. We invest not only in the industry best practices training of our employees but also in cutting-edge equipment and products that help us contain and remove mold damage. 

SERVPRO protects the safety of you and your family during mold remediation by taking deliberate steps to contain the mold damage during removal procedures. Physical barriers and air scrubbing equipment prevent the spread of moldy debris during the remediation process. Our technicians wear personal protective equipment not only for their safety but also to ensure that hazardous particles are not tracked inadvertently throughout your house during the remediation. 

Why SERVPRO is the obvious choice for mold remediation is the professionalism we bring to the difficult tasks involved in abatement. Although we believe it is crucial to contain and remove mold we also avoid using scare tactics or unsubstantiated claims when consulting with homeowners. 

The single most important step a homeowner completes to minimize the risk of mold reinfestation is to locate and eliminate moisture sources that activate the mold spores and feeds their growth. SERVPRO works closely with customers to achieve this goal as it the most reliable way to avoid future mold issues. 

Why choose SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville for mold remediation? Our certified technicians and investment in appropriate equipment ensure a favorable result. Call us at (865) 862-8907 to schedule a mold damage evaluation.  

University of Tennessee football fan?  Click here to read the history of Neyland Stadium.

How SERVPRO Can Help You Come Back From Smoke Damage in Your Bearden Home

11/9/2018 (Permalink)

Our priority is to take care of your home and restore the smoke damage "Like it never even happened."

Bearden's Fire Damage Restoration Team Talks About Problems Associated With Smoke

If a fire ever starts inside your Bearden residence, both the heat and smoke created by it can cause you problems. Flames can burn your contents and cause fire damage to your building materials. Smoke can also cause many issues throughout your home as it floats through the building. The effects of smoke can easily be seen after something burns in the form of charred objects or discolored surfaces. During most fire damage restoration projects, dealing with smoke-related issues is a large part of the process.

Shortly after the burn takes place, the effects of smoke can be seen on your walls, ceilings, and other surfaces. During any fire damage project in Bearden, our SERVPRO team inspects your entire home looking for stains or discoloration due to smoke. As soon as we receive your call, we send our emergency response team out to inspect your home and to write up an initial estimate for you and your insurance company. During the first estimate, we walk around your property and determine what we think will need to be replaced and what we think we can repair with cleaning or refinishing techniques.

Smoke consists of substances that did not fully combust or turn into gas with the application of heat. Since fires burn different fuels at a variety of different temperatures the composition of the partially combusted particles varies. Fires that burn fast, hot and have plenty of oxygen put out a dry smoke that is the easiest to clean and can be wiped off of most surfaces. Blazes that burn slowly at lower temperatures and are oxygen starved release wet smoke that can adhere well to surfaces and be extremely difficult to clean.

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Smoke can also penetrate deep into porous materials causing them to produce foul, burnt aromas. Sometimes the smell of smoke and burnt substances can linger in the building after all charred items get removed, and soot residues are cleaned. In these cases, deodorization techniques such as ULV fogging or using an ozone machine get utilized. If you ever suffer a structure fire on your property, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 24 hours a day.

For more on Bearden, click here



The Benefits Of Our Commercial Cleaning Services In Knoxville

10/29/2018 (Permalink)

Professional commercial cleaning is needed for Knoxville businesses.

Commercial Cleaning Services For Knoxville Start-Ups

Many Knoxville residents are taking advantage of the growing economy, and opening businesses. These start-ups in our area cover everything from new garages to light industry, returning needed manufacturing jobs to our area. The hours are long, and every dollar counts.

Professional commercial cleaning is still needed for Knoxville businesses though. SERVPRO cleaning teams can perform multiple services on a flexible schedule. They tailor everything to meet both the business needs and its budget. It is far cheaper to have a professional service come in once or twice a week to perform tasks that do not need a paid, 40-hour a week work crew.

In a garage or a light manufacturing plant, our routine cleaning services usually stay in customer service areas, bathrooms, and breakrooms. They include vacuuming or cleaning carpets, mopping and waxing floors. Maintaining clean floors is also a safety issue for most businesses, but many owners do not bring in an experienced work crew. Instead, they try to do the job themselves on the weekend.

SERVPRO can schedule a cleaning crew to meet every schedule. Our teams can arrive on a Saturday evening at 6 pm to clean up a kitchen, so it’s ready for the next week, or show up at 5 am on a Monday to steam clean a carpet before everyone else comes in to start the day.

Our crews are there for emergencies as well. Spills happen in any business, but if oil spills across a service bay or an entire work area, it is not enough to mop it up. Until we remove every trace of the hazardous material, it is not safe for employees and the business may have to partially, or completely, shut down. Our chemical inventory contains industrial grade degreasing agents and other cleaners not available to retail stores. Technicians trained to use them per state and federal regulations to protect the environment while removing the spill and helping companies reopen.

That is our goal at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville. To help local businesses maintain a clean welcoming environment and help them reopen for business as quickly as possible when disaster strikes. If you need us, call (865) 862-8907 today.

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Team SERVPRO Offers Ways to Avoid Secondary Damages After a Knoxville Storm

10/27/2018 (Permalink)

Flooding after a storm can send a great deal of water into your home literally in minutes. Call SERVPRO for water removal services right away.

Removing and Cleaning Flood Damage in Knoxville Homes

Knoxville residents have much experience in riding out storms and preparing for floods when the Tennessee River swells out of its banks. Usually, the flooding covers the streets and parks, with only a few homes in low areas taking the worst of it. Now and then, a Fall storm can drop an incredible amount of water in just a few hours.
 
SERVPRO approaches Knoxville flood damage with an aggressive cleanup method. Our office is ready to respond 24/7 whenever a customer needs us, but we also can help every house, duplex, and apartment building owner prepare their property for the next major storm.
 
When it comes to clean up, our first task is to get any standing water out of the home. Once our restoration team arrives, they can begin work within minutes. The first device we use is a commercial grade water pump. Depending on the size of the home and the amount of water present, our technicians can remove it in one or two days.
 
Since this is outside floodwater, our restoration crew does have to take additional precautions, however. Floodwater contains soil and many other contaminants, so before starting with the water pump, they spray the surface of the water and nearby property with an anti-bacterial agent to reduce the risk to ourselves and the property owners.
 
After finishing with the pumps, SERVPRO team members remove and dispose of any carpets that were underwater. Since we cannot guarantee 100% that the carpet is safe after cleaning; we recommend replacement. After removing the carpets and carpet pads, technicians scrape away any debris and then spray the entire floor with an anti-bacterial cleaner. Our teams can then lay down and stretch a new carpet in place if the owner chooses us for that.
 
If there are wood floors, technicians use extraction wands to draw water from between floorboards and then clean them with another anti-bacterial agent. If the water covered the floor for too many hours, it might have softened the finish on the wood. If this happens, our teams can quickly remove the finish and begin drying the floorboards with air movers to force warm, dry air over the surface. That pushes out moisture into the air, where we can capture and remove it with a dehumidifier.
 
Our goal SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is to return your home to you in a clean, dry, and safe condition. If you find that you need our services later this year, call us immediately at (865) 862-8907 to schedule a visit and get started. We are here for you.

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How Remediation Companies Remove Mold From Your Knoxville Home

10/2/2018 (Permalink)

Mold spores can quickly grow and cause damage. SERVPRO of Knoxville can safely remove the mold from your Knoxville home.

Stopping, Cleaning, And Removing Mold Damage In Knoxville 

Every Knoxville home has mold spores. Each one is smaller than the eye can view unaided, and a clump of hundreds is smaller than a pinhead. Mold spores are usually inert and pose no threat to property or cause health concerns for some people.

Mold damage in a Knoxville home only happens when the spores are in contact with a source of water. SERVPRO teams train to stop mold growth, remove active and inert spores, and repair or replace damaged items.

Technicians trace the mold growth to its origin point to find and eliminate the source of water. With no moisture, spores quickly shrink and return to their usual, inert state. That means no further growth is possible unless the expanding mold finds another source. In most cases, the water comes from a dripping pipe or another plumbing issue. Our restoration teams can quickly repair minor issues such as a cracked connector, but for major plumbing problems, we recommend the homeowner brings in a licensed plumber.

With new growth halted, SERVPRO team members begin removing the mold. They isolate the affected areas by covering entrances and exits with plastic sheeting to prevent spreading the mold spores. Once sealed, technicians set up fans to draw the inside air and any loose spores in the air outside the home. As the air clears, they begin cleaning spores from each surface.

For small amounts of mold, technicians can often wipe surfaces clean with only a dry sponge. For thicker layers of mold, they use a cleaning agent with an anti-microbial agent to break up the growth for easier removal. As team members remove them, they wipe off every surface in the direction of the fans, so spores released into the air move toward the exit.

Mold spores can grow through the surface of some property. If spores penetrated deeply into items like drywall panels, team members remove and dispose of them. Disposal and replacement are cheaper than expending the labor cost to try and remove mold.

At SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville, our goal is to help each homeowner return his residence to its pre-infestation condition. If you can see mold growing along a bathroom ceiling or anywhere else in your home; call us at (865) 862-8907 for assistance. At SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville, our goal is to help each homeowner return his residence to its pre-infestation condition. If you can see mold growing along a bathroom ceiling or anywhere else in your home; call us at (865) 862-8907 for assistance.

Knoxville was once known as "The Marble City."  Learn more fun facts about Knoxville by clicking here.

SERVPRO Technicians Use Many Ways to Effectively Combat Odor After a Fire in Rocky Hill

9/30/2018 (Permalink)

Fire damage can seem insurmountable when you first set eyes on it. Call SERVPRO right away to remediate.

Overcoming Smoke Damages from a Fire in Your Rocky Hill Home

Disasters in your Rocky Hill home can be challenging to overcome, even with the most dedicated of work on your part or those that offer to help. Many situations leave their primary effects which can prove overwhelming enough to overcome, but also have secondary effects that can be equally concerning to resolve. In a situation like a fire in your house, you not only have the immediate structural concerns to contend with, but you also have secondary effects like smoke and soot damages.

Fire damages in your Rocky Hill residence rarely become the responsibility of the homeowner to resolve. From the moment that the first responders leave the scene, you speak to the insurance provider covering your home and find out the details you need to get in order to file a claim that funds the restoration. Professionals like our SERVPRO team can arrive quickly to begin assessing the damage and determining what needs to occur to make the situation “Like it never even happened.”

While you might be the most concerned about the pressing structural concerns that occur from the widespread fire that had recently gotten extinguished, several secondary effects could pose a threat to those within the house such as smoke damages. This effect often presents itself as a noxious odor that spreads well beyond the immediately affected areas of your house and requires specialized equipment from our SERVPRO professionals to overcome.

Addressing this effect is one of the last steps in the restoration process, and it involves setting up equipment like thermal foggers to break up the odor on a molecular level. The odorless chemical solution removes the harsh scent from the atmosphere, and can also get safely used on embedded odors within fabrics, furniture, and drapery.

While smoke damages might not top the list of your primary concerns when it comes to dealing with the effects of a fire in your home, this is an essential part of the complete restoration process for our technicians. Our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team is ready to help overcome all of the effects of the disaster as promptly as possible. Give us a call anytime at (865) 862-8907.

Click here for more information on the city of Rocky Hill.

Saving The University Of Tennessee Buildings Requiring Water Damage Restoration

9/12/2018 (Permalink)

The faster that you can secure the restoration experience of our SERVPRO professionals, the less impact water ultimately has on the structure.

Water Damage Restoration

As a caretaker or overseer of the University of Tennessee buildings and associated properties, you are likely to encounter many situations over the years which require immediate attention from dedicated professionals. While you do employ maintenance and custodial parties to maintain the upkeep on these facilities and living quarters, some disasters require more concentrated restoration efforts than this staff can produce.

While you can bring to mind many scenarios which introduce water damage to various University of Tennessee buildings and properties, this is a situation which requires you to act quickly. The faster that you can secure the restoration experience of our SERVPRO professionals, the less impact water ultimately has on the structure itself as it spreads and saturates materials throughout the affected areas.

In the understanding that water damage is time sensitive, our SERVPRO professionals work to live up to our claim that We’re Faster To Any Size Disaster. This statement means that we are available to help you through any emergency at any time of the day. You can count on our team to help you lessen the impact of this incident and work to identify the source of the damage and repair this where possible.

One of the things that you need to remember regarding the care of your facilities is that you are on a competitive playing field with thousands of other institutions. It is essential to provide a great atmosphere and show potential underclassmen the care and immediate attention that you provide to your buildings in the event of an emergency situation. The kind of atmosphere and environment that you can provide with the unfailing upkeep of buildings and structures makes an impression on its own.

While this university is one that works to stay modernized as much as possible, there are still many older buildings throughout the campus that the staff here look to preserve and save for many years to come. This approach begins with understanding the importance of professional restoration in the event of water damage, and knowing how SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville water damage specialists can save at-risk materials from irreparable damages. Give us a call anytime at (865) 862-8907.

Click here for more about The University Of Tennessee.

The Far-Reaching Effects of Soot Damage in Your Knoxville Home

9/3/2018 (Permalink)

SERVPRO Starts the Fire and Smoke Damage Cleanup and Restoration As Soon as the Knoxville Fire Trucks Leave

SERVPRO Improves Air Quality during the Fire & Smoke Cleanup and Restoration Services for Your Property

Soot damage is a common concern following a disaster in your Knoxville home. The manner in which it spreads to affect new areas of your residence, materials, and contents makes it one of the most challenging of consequences to restore. Even more to the point, this result from a fire disaster in your home is not something that the homeowner can readily remove on their own for several different reasons.

If you experience fire damages in your Knoxville residence, it can surprise you to how widespread and challenging they are to overcome. Many homeowners find themselves overwhelmed by the extent of the damage. The insurance company is often the one to require professional restoration work like our SERVPRO rapid response team. Not only can we provide a detailed estimate and photographic proof of the damage sustained, but begin work quickly on mitigating the loss throughout the affected areas of your home upon a signed contract.

Soot damage can be especially challenging because it coats everything that it comes into contact with, providing a sheet of dirt and debris for our SERVPRO technicians to clean up. Often these films can get remedied with dry/wet sponging or through the use of high-powered vacuums, but that rarely takes care of the entire problem. Soot travels through air ducts, leaving the residue throughout this network of sheet metal, fiberboard, or flex in the walls of your home that require concentrated efforts to remove.

Another concern about soot damage is the effect on the environment within your house that must get addressed quickly as well. Our technicians often have to employ equipment like hydroxyl generators and air scrubbers outfitted with HEPA and carbon filtration systems to help remove debris and soot on even microscopic levels from the air in the affected areas of your home. This provides the added feature of safe and clean indoor air quality IAQ.

While soot damage is just one of the many symptoms that linger in your home after a fire gets extinguished, it is something that requires expertise and the right equipment to restore. Our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville fire restoration technicians are available anytime that you need us by calling (865) 862-8907.

More about the Knoxville FD by clicking

Overcoming Flood Damages At The University Of Tennessee

8/23/2018 (Permalink)

Flood damage to your University of Tennessee campus is a situation that is often out of the skillset for the maintenance department you have on staff.

Overcoming Flood Damage

Running an institution like the University of Tennessee has a lot of moving parts. While you work to ensure that every aspect of the facilities here is in top form, with so many students and faculty to manage throughout the semesters, there are too many variables to avert disaster or emergencies entirely. With this knowledge, it is always wise to have a good working relationship with professional restoration services to help you any time that a situation might be out of your control.

Flood damages to your University of Tennessee campus, regardless of the facility that it damages, is a situation that is often out of the skillset for the maintenance department you have on staff. Major disasters like this require immediate attention and fast response to help mitigate the damage the building experiences and also to get restoration work started promptly as well.

Our SERVPRO team of professionals knows that We're Faster To Any Sized Disaster, and that is precisely why we have made that a slogan for our restoration work. In instances of flooding, natural or otherwise, many areas of your facility could get affected simultaneously. In many cases, you might not fully realize how extensive the damage is until it can get properly assessed.

While extraction is one of the critical elements of our SERVPRO restoration approach, drying holds an equally important role as well. Inadequate drying in wall cavities, underneath the flooring, and above ceiling areas can lead to worsening conditions like mold growth. This compounding damage is a public relations nightmare to contend with, as you have to relocate classes or entire dormitories into temporary housing until remediation completes.

If you're the person responsible for overseeing cleanup and restoration after significant emergencies like flooding, you should have a procedure in place for the right professionals to work to bring your facilities back to preloss conditions. You can always depend on our crew of restoration specialists at  SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville. We are available anytime by calling (865) 862-8907.

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What Mold Damage Actually Does To Your Knoxville Home

7/26/2018 (Permalink)

While many homeowners are aware of the threat of mold growth in their houses, they do not fully understand what mold can do to the house its itself.

Mold Damage To Your Home

While many Knoxville homeowners are aware of the threat of mold growth in their houses, they do not fully understand what mold can do to the house itself. Many people understand the potential health risks with exposure to colonies but do not fully appreciate the toll that an active colony can have on the structural integrity of your residence. The better you can appreciate this destructive force, the better prepared you are to combat it upon discovery.

The trouble with a general lack of information about mold damage in your Knoxville home is that many homeowners begin to assume that it is not as harmful as they previously believed. Moreover, they are given an idea that basic cleaning methods can remove the present growth and eliminate the problem. However, this is rarely the case.

One of the main things you should know about mold growth is that the colony is constantly feeding. Mold spores seat into organic materials like wood, drywall, and fabrics throughout the affected area of your house. This organism continues to eat at these materials until they rot and fall apart, and the organism continues to move on to new areas to grow and thrive. With enough time spent eroding materials, areas of your home can become unsalvageable to our SERVPRO remediation specialists and require demolition and replacement.

Failure to stop the spread of these active spores throughout your home, as they can easily move through ductwork for your central air system, can lead to widespread concerns for your entire house. Mold found in your ductwork is incredibly intricate to remove and requires specific training and specialized equipment. Our SERVPRO professionals have this specific training and expertise to prevent the further spread of the colony throughout your home and remove the presence that exists.

If you find mold growing in your home, you are better off to call professional remediation services right away. Our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville applied microbial remediation technicians can respond quickly and help you to remove this threat before it causes much irreparable damage to your home's structural elements. Give us a call anytime at (865) 862-8907.

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Fire Damage Inspection and Estimation in Your Fort Sanders Residence

7/15/2018 (Permalink)

When fire has damaged a part of your home and you and your family plus any pets are safe, contact SERVPRO to effectively remediate the damage.

SERVPRO Technicians Provide Efficient and Effective Fire Damage Remediation Services After a Fire in Your Home

Once the first responders have successfully snuffed out the fire in your Fort Sanders home, you are left to face the damage that it has done. While there are a multitude of ways that this fire likely affected your residence, few of these symptoms are manageable for you the homeowner to contend with alone. Almost always, fire recovery is a process that should get completed by competent and qualified professional restorers.
 
Your insurance company is likely one of the first calls that you make to begin the process of restoring your home back to its prior condition. As a home insurance carrier, you have certain allotted coverages for unexpected events like fires, and this same provider likely has a working relationship with a reputable and credible restoration company. Soon, that company is calling you for information about the fire damage affecting your Fort Sanders residence.
 
Our SERVPRO estimator and project manager are often the first to set out to a new client's home to assess the situation in person. For one, the insurance company providing the coverage for your home is going to need a soft estimate to begin filing the claim and getting the work started as quickly as possible.
 
This estimation follows a thorough inspection detailing the full scope of the work that is necessary to bring a home back to preloss condition. This estimation carefully considers the equipment needed and the personnel required to do the job as efficiently as possible. A soft (non-concrete) job length time also becomes a part of the submitted information to the insurance company processing the claim. This work all happens with little required on your end, just part of our SERVPRO policy to make things easier on the client in an often stressful time.
 
There is no way to fully prepare for a fire in your home, but the right team of qualified specialists can help you to get back to the way things used to be much more quickly. You can rely on our rapid responders at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville. Give us a call anytime at (865) 862-8907.

Click here for more information on the city of Fort Sanders.

Dripping Drains and 100-Year Floods Equally Capable of Causing Mold Damage in Knoxville

7/8/2018 (Permalink)

Finding mold in your home can leave you quite upset and frustrated. Contact SERVPRO to determine the cause of the infestation and to remediate.

Our SERVPRO Technicians are Equipped With Updated Moisture Detection Tools to Find the Cause of the Mold Infestation in Your Home

Knoxville homeowners whose properties sustain one type of damage from a disaster sometimes find themselves faced with other crises soon after. This happens because one disaster often paves the way for another to take its place. Just like damage from water often follows after a fire, microbes gain a long-lasting foothold on homes that have suffered intrusive water in the recent past. Mold can grow easily from condensation on an un-insulated water line or trace moisture left behind by a flood.
 
Because water vapor can easily escape and hide in your home, mold damage in Knoxville can quickly take root. Microbes do not need very much moisture to thrive and can reach into materials like drywall and stucco to obtain any moisture available. This 'mining' for water steadily eats away at these materials and causes them to crumble at the gentlest touch.
 
The technicians at SERVPRO know how to use the latest types of technology to locate moisture in materials before it can damage anything. This same technology keeps mold damage from spreading. When we remediate an area in your home, we check elsewhere that moisture might hide. We also examine the amount of water vapor in the air. Higher than normal levels can assist microbes and increase the possibility of future mold damage.
 
Our use of forced air, ventilation, heat, dehumidifiers, and desiccant machines help extract all of the moisture from hidden areas. Moisture always moves from moister areas to drier ones. SERVPRO technicians use this natural characteristic to efficiently remove all latent moisture from your home's interior, stopping any future old damage. We use our readings from infrared thermography devices to help us locate the sources of the moisture so we can eliminate it from happening again.
 
You can reach SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville by calling us at (865) 862-8907. Our 24-hour service line is always ready to help you prevent and remediate mold damage, protecting your Bearden, Holston Hills, or Lyons View residence.

Click here for more information on the city of Knoxville.

Hire A Professional Carpet Cleaning Service For Your Knoxville Office

6/13/2018 (Permalink)

Large or small we can help keep your carpet clean.

Keep your office floor clean with carpet cleaning by SERVPRO

Even if you handle the regular day to day and deep cleaning of your Knoxville business in-house, outsourcing your commercial carpet cleaning can be a smart move. The professional-grade equipment and the evolution of innovative cleaning products in the carpet cleaning industry can be hard to maintain. Make these tools work for you when you hire a company that specializes in this cleaning niche.

Knoxville businesses dare not wait too long between professional carpet cleaning appointments. The first impression clients get from your company is the layout of your reception area. If it includes a dirty and stained expanse of wall to wall carpeting you can bet a prospective lead or customer may think twice before doing business with you. Our crews hold IICRC certification in efficient carpet cleaning, ensuring your common spaces and offices make you proud every day.

The foot traffic in a business can result in clear paths down hallways and through the common areas, exhibiting staining and ground in dirt reasonably quickly. Individual offices take longer to show the wear and tear, but staining events can happen. Rarely used spaces like boardrooms usually accumulate dirt and staining much more slowly. SERVPRO works with you to design a carpet cleaning plan with your business’s individual needs in mind.

We build your carpet cleaning package after evaluating the type or types of floor covering you have in your business. Stains and heavy use areas receive pre-treatments, and we note which rooms and quadrants of larger spaces appear to need the most attention. SERVPRO’s trained carpet cleaning technicians have a broad range of strategies available to address the different types of soiling and damage your floor coverings exhibit. Our equipment and products leave the carpet clean and dry, with no lingering residues.

Our crews operate the heavy-duty steam extractors with care. Waves, buckles, ripples, and wrinkling can destroy the look and function of your office carpeting after cleaning. SERVPRO technicians are skilled in the employment of powerful carpet cleaning equipment, avoiding the stretching and dislodging of tack or tackless strips inexperienced individuals can inflict on the carpet during cleaning.

For reliable and regular cleaning of your office’s carpet, reach out to SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville by calling (865) 862-8907. Maintain your carpeting without the capital expenditures and need for the continual updating of your housekeeping staff’s training when you engage our services.

See more in our city blog by clicking here.

The Advantages of Duct Cleaning For Your Restaurant

5/22/2018 (Permalink)

SERVPRO Provides Commercial Duct Cleaning

SERVPRO Provides Exceptional Commercial Cleaning and Sanitizing of Ductwork in Both Large and Small Enterprises

Running an efficient restaurant is something that most business owners in the culinary field strive to do. You do your best to keep the costs and outgoing expenses down so in turn your overall profit margin is more considerable. One of the ways that you can do this, as well as improve the quality of the experience that customers have in your establishment, is to ensure that all facets of your facility are running at optimal levels.

One of the overlooked aspects in this regard is the ductwork attached to your heating and air conditioning system. Over time, these pathways become partially blocked and clogged with debris, dust, dirt and even germs or bacteria. Duct cleaning in the Rocky Hill area is a service that our SERVPRO professionals can walk you through and perform for your business, which can lead to reducing your outgoing costs and providing a better eating experience for your loyal patrons.

Every time that your air kicks on throughout the building, moving through these ducts with built-up debris and dust, you are circulating these particles around through the dining areas and kitchen of your restaurant. While much of this can not get seen by even the most perceptive of observers, most business owners do not consider this possibility to be acceptable in their food preparation or serving areas. Indoor air quality-IAQ-is a significant attribute that adds to the ambiance of a restaurant.

Moreover, cleaning the ducts of your business can allow the air conditioner and heating units not to have to work harder to get air through the system. For many business owners, this lesser user of electricity can reduce their utility costs every month.

It is essential to note that while our SERVPRO professionals can work around your schedule, often your restaurant does not need to close or reduce operating hours to complete this service. With fitted vacuums and specialty heavier equipment that seal tightly over vents, dust, mold spores, pollen, and debris pulled from the ducts do not get spread throughout the building. The additional benefits of protecting against mold growth and circulating pleasant scents conducive to the overall eating experience cannot be lightly discounted.

If you can see the benefits of choosing duct cleaning for your restaurant, our team of professionals is ready to help you breathe a little easier. Give our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville technicians a call today at (865) 862-8907.

Contact the State Government right here.

The Benefits of Professional Carpet Cleaning For Your Knoxville Home

5/12/2018 (Permalink)

SERVPRO Provides Excellent Carpet Cleaning for Knoxville Properties

SERVPRO Cleans Carpets in Knoxville Properties Offering Extended Usage and Appearance

For as common as carpeting is to Knoxville homes, it is still very surprising how limited homeowner knowledge is regarding proper maintenance of this functional enhancement to their residences. While anyone can appreciate that a clean carpet looks better than a soiled one, there are multiple benefits to having the carpets in your home cleaned professionally, and to better understand the ways that you can keep these areas of your house looking like they should throughout the times in between these cleanings.  
 
Understanding what to do to keep carpets in your home looking nice can help you to reduce the need for frequent professional carpet cleaning in your Knoxville home. It begins with the upkeep, which can be something as basic as ensuring that the area gets vacuumed regularly to help dislodge dirt and debris from the upper layers of the fibers in the flooring. Other suggestions to keep a fresh look for your carpet is pilating the fibers to prevent matting, spot removal and even moving around the furniture in high traffic rooms semi-regularly to prevent wear patterns. More and more homeowners are placing slidable discs under the legs of heavy furniture to readjust their positioning for carpet cleaning and for help eliminate ugly indentations in the pile.
 
Ultimately, these practices are only intended to keep your carpets looking nice in between professional cleanings by our SERVPRO technicians. These services are necessary for the areas of your home with this type of flooring because the fibers in the material are magnets for dust, debris, pet hair, dirt, and many other soils. The upkeep mentioned above caters to the very top layer of this flooring and is not sufficient to clean the entire length of the fiber down to the base of the material. Fortunately, professional cleaning can offer you this level of cleanliness.  
 
There are multiple approaches to cleaning, which depend both on the style of carpet you have as well as the level of soiling that is present. For difficult jobs, especially after a water damaging incident we can us our truck-mounted system for carpet cleaning. For short piled carpets, bonnet cleaning is a common practice of our SERVPRO team. Dry cleaning aids in preserving colors that are prone to fade with the wear they experience. The Showcase Premiere Cleaning is the top of the line, implementing the most aggressive methods of cleaning to deeply penetrate all types of carpets and stands as the most effective approach in the industry. Our carpet cleaning also deodorizes the surface leaving a fresh scent.
 
When you conclude that your carpets are ready for professional treatment, give SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville a call. Whether it is a recommended annual cleaning or an emergency that requires an immediate response, our technicians are ready to help by calling (865) 862-8907.

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Mold Damage Remediation In Knoxville

5/8/2018 (Permalink)

Mold Remediation in Knoxville? Call SERVPRO

Knoxville Homeowners Rely on SERVPRO for Restoration After a Mold Infestation

It is possible for mold to exist inside your Knoxville townhome and nobody even realizes it. Mold spores survive throughout most buildings in places such as heating ducts, carpets, and crawlspaces. When moisture gets introduced to an area inside the townhouse, these mold spores can get activated and cause a fungus to form.
 
It is possible to smell the pungent odor affected materials put off and once it grows it is visible. If you ever notice any sign of a fungus SERVPRO's mold damage technicians in Knoxville can help. As soon as signs of mold are noticed, it is a good idea to begin the remediation process.
 
Since mold can cause health effects, it is vital to remediate the fungal issue before health issues occur. Once fungi form they release microscopic spores into the air for reproduction purposes. These spores become airborne and travel to other areas of the structure, then settle to new locations. If the environment is ideal for mold growth in other areas of the home, then colonies can grow in multiple areas of the building.
 
Since mold spreads so quickly, it is crucial to take measures to prevent spores from traveling through the townhouse. To deter spores from getting into the air, containment chambers in the affected area get implemented. The part of the structure that is already infested with mold gets sealed off with plastic so that the remediation process does not cause spores to get all over.
 
An air scrubber then gets attached to the outside of the containment chamber. The air scrubber provides negative air pressure that sucks up any dust created by the workers and runs it through a HEPA filter before exhausting the air out. The HEPA filter traps spores, pollen, microbial, and dust particles that are 1 micron in size and smaller.
 
After all of the affected materials get removed inside the containment chamber they get put in sealed trash bags and disposed of properly. The area then gets vacuumed with a HEPA vacuum to remove any remaining dust particles. After the area is cleaned, anti-microbial chemicals get sprayed all over the affected region to kill most remaining mold spores. For professional help with remediating a fungi problem, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 24/7.

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Removing Mold in Knoxville Homes

4/8/2018 (Permalink)

Removing mold from an area is a complicated process. Contact SERVPRO, and we will walk you through the entire process.

Mold Remediation is a Process Made Up of Many Steps

Knoxville homeowners and residents usually pay little attention to mold unless it is to cut off a suspicious-looking corner off of a block of cheese. That is the experience most people ever have with mold, even though we all live with it everywhere we go.
 
For the most part, mold spores are dormant and pose no more threat than ordinary house dust. When mold damage does occur in Knoxville homes, SERVPRO is ready with an extensive inventory of chemical agents to stop mold growth, destroy active spores, and return an infested home to its normal condition.
 
The first agents we use are Commercial Disinfectants. They destroy 98 percent of organisms we find on most surfaces in the home. The types of disinfectants we commonly use are phenols, formaldehyde, chlorine, and alcohols.
 
To slow and stop the rate of growth of fungi, we apply Fungistats and Mildewstats. They are especially effective on paper products, textiles such as wool or cotton, and organic materials like leather. A benefit to using them is that they do not stain or otherwise damage surfaces.
 
For quickly reducing mold levels to a safe level, SERVPRO technicians use Sanitizers. These agents are especially useful on mold spores in kitchens and bathrooms, but they need reapplication on a regular basis. If not, mold can quickly start a new colony and spread to other areas of the home.
 
Sporicides also work very well to eliminates mold spores. They are stronger, however, and can pose a health threat in large quantities. To prevent this, we use all sporicides strictly to manufacturer recommendations.
 
A Sterilant is the strongest chemical agent in our inventory. It destroys all microorganisms it comes into contact with, so we handle them with protective gloves, at least, on every task. A common sterilant available commercially is chlorine bleach. The ones we use are more powerful than bleach, which makes them very effective on metal and glass items since the agents kill everything on them, but do not mar the surfaces.
 
Removing mold is not a simple process, but SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has the tools and the training to use them to get the job done. If you have, or suspect mold is in your home, call us today at (865) 862-8907 to schedule a visit.

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Commercial Water Removal in Downtown Knoxville

3/20/2018 (Permalink)

If your Downtown Knoxville restaurant experiences water damage, call on SERVPRO for quick and efficient water removal services.

SERVPRO Removes Water Fast to Prevent Foul Odors in Your Business

Water leaking inside your Downtown Knoxville restaurant is never a pleasant situation and possibly causes you a loss in revenue. Water getting into your business can produce excessive amounts of damage. Sometimes water damages contents and building materials as well as creates foul mildew odors.

A water leak inside your restaurant possibly puts a strain on business functions. SERVPRO's commercial water removal team in Downtown Knoxville works hard to mitigate the problem without hindering the day to day operations of your restaurant. The entire project gets completed start to finish by sometimes changing the way things get done to accommodate your business.

SERVPRO's technicians know that replacing materials and loss of revenue get very expensive for your insurance company. When we enter a jobsite, our goal is to restore building materials and contents back to the conditions they were in before the water damage took place. When handling water damage inside your restaurant, we pay extra attention to odor control.

Water damaged materials sometimes put off foul, mildew-like odors. We know that pleasant aromas existing inside your restaurant is essential and we always take extraordinary measures to eliminate any unpleasant smells. The existence of water also possibly causes mold to develop if the moisture does not get dried out within 48 hours.

The presence of mold can create more malodor particles that are unpleasant to your restaurant customers. Odors tend to stay stuck inside materials and contents that are porous inside the building. Vinyl, upholstery, and carpet sometimes hold in particles that produce foul odors.

When mitigating any water issue, we always take steps to control odors that exist inside the carpet. To get the carpet dried out before mold growth occurs, we remove the carpet and place an air mover underneath to "float" it. When the interior rug gets wet, we spray the material with antimicrobial chemicals. The chemicals prevent any mold spores from growing into a fungus.

Many times antimicrobial chemicals, have deodorizing agents mixed into them. The compounds help dissolve malodor particles and serve as a masking agent. For professional help controlling odors inside your business, call SERVPRO of Rocky Hill / Sequoyah Hill / South Knoxville at (865) 862-8907 for assistance anytime.

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The Fire Damage Specialists of Knoxville

3/15/2018 (Permalink)

Smoke damage and odors can linger for a long time if not treated correctly right away. Contact SERVPRO immediately after a fire for best results.

Team SERVPRO Knows That Fire Damage Has Many Facets Which Can Include Soot and Smoke

Sometimes the unexpected happens, and a fire breaks out inside your Knoxville townhome. In any fire scenario, first things are first, and it is essential that you make sure your family and your pets are safe. Next, it is crucial that the blaze gets put out and the dangers involved get eliminated.
 
After the threats of fire are over, it is now time to deal with the damage it caused. The best move is to notify SERVPRO's fire damage experts of Knoxville immediately after the burn takes place. Our team is IICRC certified and has experience dealing with fires of all different levels of severity.
 
Sometimes when the blaze is small, smoke damage is the only issue. Other times, flames and heat burn and char contents and building materials inside your townhouse. Many times, some damage is evident, and other things get ruined that are not readily noticeable.
 
Smoke coming from a fire, many times devastates your home. Smoke often leaves soot residues and causes foul odors to remain inside a structure. When dealing with smoke damage, the first thing we do is clean any soot residues that exists.
 
Then, after soot gets cleaned our restoration crew works to get rid of foul odors that are still present. First, we remove the odor source and debris. Eliminating the source of pungent odors, sometimes keeps odors from spreading to other areas of the building.
 
Next, we re-create the conditions that caused the initial odor problem. If smoke caused the bad smell, then deodorizing chemicals get dispersed inside the building in a way that mimics how the smoke penetrated materials and made them stink. Our restoration crew usually accomplishes this task by using fogging equipment to pump deodorization chemicals into the air and building materials.
 
Don't let any damage caused by smoke go untreated. Whenever heat or smoke causes problems inside your home, call SERVPRO of Rocky Hill / Sequoya Hill / South Knoxville at (865) 862-8907 for assistance 24 hours a day, 7 days a week.

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SERVPRO - Finding Mold Damage in Knoxville

2/23/2018 (Permalink)

You can trust our SERVPRO team to remediate the mold on your residential property "Like it never even happened."

When mold damage strikes your Knoxville home, SERVPRO strikes back. 

Knoxville residents have seen a lot of floods and other water damage this year. Every home affected has different needs when it comes to restoration, and if it is not done quickly enough, many of them also wind up with a mold issue.

Restoring a home in Knoxville after mold damage requires a professional service, just like after a major storm system dropped thousands of gallons of water on and into a home. SERVPRO has the restoration experience to know that mold is just as damaging and costly as other disasters. To deal with it properly, we ask the homeowners a set of questions before we even begin our initial inspection.

“Why do you think you have mold?” – The usual answer is that they can smell it or see it. Not every mold strain gives off the usual musty odor though. Spotting a streak of mold across ceiling tiles or along the floor trim gives us a single location, but not necessarily the point of origin. To get that, our inspector can use an air content meter to trace the mold back to where the spores first expanded.

“Have you had mold problems before?” – If the homeowner answers yes, that gives us our first location to examine. Common areas where mold growth is a recurring threat are places with high humidity and a greater chance of leaks such as attics, basements, bathrooms, and kitchens.

“When did it start?” – This answer helps identify the extent of the growth. It takes more than just a few days for mold to grow into a visible problem. If the homeowner tells us that he just saw mold under a sink, then it is very likely the spores started behind the sink, in another room; possibly even the attic or basement.

The answers to these questions mean that SERVPRO technicians need to remove sink cabinets and probably at least one or two sections of drywall behind them to trace the mold and the leak or another source of water. Depending on how long the mold was growing, cleaning and remediation can take a few days to several weeks.

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Restoring your home is not a quick process, but asking the right questions can save not just days and weeks, but hundreds of dollars in costs as well. If you have a question or to schedule an inspection, contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 today.

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Finding the Cause of Flood Damage in Your Knoxville Home

2/17/2018 (Permalink)

A small hole in your foundation can cause severe damage during heavy rainfall and flooding.

SERVPRO Remediates Damage and Takes Steps to Prevent Future Damage

You cannot predict the weather, nor can severe weather ever get prevented. With this understanding, you are perpetually at the mercy of the construction of your Knoxville home’s foundation to prevent water from penetrating through the block and mortar joints and pooling on the floors. While modern homes have several lines of defense to prevent this from happening, older homes in the area were not as well built to withstand years of exterior water pressures. 

A lot of it results from the lack of having a French drain, as is the case with many of the homes built before the 1980s in the area. Before then, there was no real standard in place regarding the installation of these systems even though they have existed for much longer than that. It was at the discretion of the contractor building the house, and in many cases, they saved time and money and left it out entirely. The missing water diversion equipment like this can explain the number of flood damage cases our SERVPRO team sees that affect Knoxville homes. 

With just a small hole or crack in the foundation of your home, you have opened yourself up to a lot of potential problems down the road. Over even a short period, regular water penetration can wear out these vulnerable spots even further, causing them to allow even more water through when there are significant weather events and flooding conditions outside. The ever-present water underground works on these weakened portions of your foundation and continues to the point that even short-lived severe storms can quickly flood your lower level. 

Our SERVPRO team can quickly assess this flooding situation and work through the restoration plan to bring your home back to the way it used to be. While much of this restoration focuses on the removal and extraction of the water using our portable pumps and pump trucks, locating the source of the problem and sealing off these vulnerable areas is equally important. By sealing off these penetration points with hydraulic cement, you can feel more comfortable with the entire restoration process and trust that it is going to last. 

Flood damage might get caused by several different things, but inadequate water diversion implements are a typical one. When you are facing flood damages in your home, trust our experienced professionals at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville. We are available anytime by calling (865) 862-8907. 

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When Your Need For Water Removal Threatens Your Knoxville Industrial Facility

2/5/2018 (Permalink)

The trouble is, water emergencies are often highly unpredictable and cannot get prepared for as such.

When Water Damage Threatens Your Industrial Facility

Knoxville is a town that has always been industrious, but that can be a cause for pause when there is a water emergency. Production is the key to success in industrial fields, and when looming and rising waters threaten to shut down this production, there is a lot of profits that stand to be lost. The trouble is, water emergencies are often highly unpredictable and cannot get prepared for as such.

While you might have an entirely capable staff to complete the jobs and tasks that you have on site, water removal services to your Knoxville plant or warehouse might require more experienced hands capable of getting the job done right quickly and wholly. Calling our SERVPRO professionals is always a wise choice, as our team has both the expertise and the advanced equipment to handle even the largest of water problems that threaten your facility.

From the moment that our experts arrive on site, our team is spreading out to remove the source of the water that is present in the affected area. By doing this, our SERVPRO team can devote their entire attention to the water removal process and restoration to give you back a facility that looks as good as it did before the incident.

With higher volumes of water, our team often brings out a pump truck from our fleet of vehicles. The truck-mounted pumps can pull up significant amounts of water very quickly and can leave only spot vacuuming to do in specific areas that were difficult to reach with the larger pump. Once all the water has gotten successfully extracted, our experienced professionals begin the drying and dehumidification processes using air movers and other similar tools.

Ultimately, our goal is to give you back the same facility that you had before the water damage occurred, except higher safeguards (where possible) against similar instances from happening again. When you are facing an emergency that requires immediate water removal and is threatening production in your facility, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville. We can be reached anytime at (865) 862-8907.

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Extreme Weather Could Lead to Flood Damage in Rocky Hill

1/30/2018 (Permalink)

Heavy rainfall can cause your home to fill with floodwater, when this happens you can rely on SERVPRO to remove the water and remediate the damage.

Let the Trained Professionals at SERVPRO Restore Your Home after Flood Damage

No place is immune from the threat of flooding, and the Rocky Hill neighborhood is not an exception. Our area of Tennessee experiences waves of heavy rainstorms, the combined strength of which can result in flooding situations. If water fills the lower levels of your home due to extended periods of rain, a call to us can turn the tide toward recovery.

When a home in Rocky Hill suffers from flood damage, the inhabitants do not have the luxury of waiting until the water recedes to make decisions. Large quantities of water inside your home’s foundation or basement risk significant harm to your building’s structure and contents. It is crucial that rapid removal of the water occurs, followed by complete drying of floors, walls, ceilings, and other building components. Our teams of flood damage specialists train for the opportunity to complete these tasks for you.

Flood damage is a water event that requires professional help. A bucket and mop or shop vacuum are not up to the challenge. The sheer amount of water quickly overwhelms any do it yourself attempt. The experienced technicians from SERVPRO employ powerful, industrial strength pumps and extractors to evacuate the water fast. Speed is critical because of the progressive nature of water damage.

Many structures, items, and surfaces can emerge nearly good as new if water does not have the chance to soak into and begin the process of disintegration. Although building materials like finished wood, concrete or cinder block may be able to shed water without much change, drywall, insulation, ceiling tiles, carpeting, and other porous components risk swelling, crumbling, and delamination if soaked for any period of time.

SERVPRO employees learn dozens of targeted strategies to quickly and successfully remove water from the wide variety of articles found to build, finish, and decorate homes. Once the obvious water is gone, the crew uses high-efficiency fans and dehumidifiers to complete the job, drawing residual moisture out of contents and structure.

If severe weather threatens your property with flood damage, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is ready to help you recover from this catastrophe completely. One call to (865) 862-8907 sets a process in motion that returns your home to you “Like it never even happened.”

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When A Knoxville School Gets Flooded, You Need Fast Water Removal Services

1/12/2018 (Permalink)

Our goal at SERVPRO is to restore the water damage from your school property "Like it never even happened."

SERVPRO Can Tackle Your Knoxville School Water Damage Woes 


When torrential rains and severe weather events impact Knoxville, sometimes the least prepared buildings for flooding situations are schools. Flash flooding can happen with little warning, which can leave ill-prepared education facilities dealing with a considerable mess. While every school employs a staff of people meant to maintain the building and clean up messes as they happen, there are several situations (like this one in particular) that the staff is merely unable to clean up on their own.

Fortunately, when it comes to needing water removal services to a Knoxville school, there is help that is only a phone call away. When you call us at SERVPRO, we make sure that your crisis is as important to us as it is to you. Our emergency response team is ready any time of the day or night to ensure that your emergency gets handled professionally and efficiently.

Schools do not often have the option of closing their doors for extended periods of time for slow restoration of water damages to happen. With deadlines and curriculum requirements to hit milestones throughout every period of the school year, widespread cancellations set educators and students back considerably for reaching these goals. Water removal and complete restoration need to be fast and done correctly.

The professionals of our SERVPRO team have the tools and experience to do the job right. With fast water extraction equipment like pump trucks from our fleet and trash pumps to quickly pull up the water, we can have the entire affected area ready for drying very quickly. Air movers are used to thoroughly dry the area, making sure that no lingering moisture is left behind. Our complete drying procedure ensures that present conditions do not allow for mold growth, which can be a common problem in the aftermath of flooding.

Locally Owned Company with National Resources


Ultimately, our commitment is to lessen the time that the school have to remain closed for restoration or repair. Do not wait to give SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville a call. You can reach us at any time at (865) 862-8907.

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Water Removal In Knoxville

1/4/2018 (Permalink)

Storm flooding can tear into a home, quickly destroying small items along with upholstered furniture and drapes.

Water Removal

Storm flooding can tear into a Knoxville home, quickly destroying small items like books and magazines along with upholstered furniture and drapes which can bleed color soon after becoming soaked. It is necessary to get the stormwater out of the home promptly to prevent further damage.

That means SERVPRO technicians have to goals when it comes to Knoxville water removal. We work to minimize the damage which has already occurred and to prevent further damage from even beginning.

We start with preventing more water from entering the house. Since the problem is stormwater, we may have to lay down sandbags or some other method to prevent more water entering as we use pumps to remove standing water inside. The pumps we use are adjustable to match the level and overall amount of water in the home. Even in a large home, we can clear out the water in less than a day. The sandbags may also be necessary to prevent any water pumped out from re-entering the home.

After removing the majority of the water, SERVPRO technicians concentrate on the carpets and floors. To remove moisture trapped in the carpet fibers and between floorboards, we bring in extraction wands. We can adjust these devices to draw out water quickly, but without causing any secondary damage to the nape of the carpet or the wood floors.

Our next task is to lift the carpets and remove any pads underneath them. Pads begin to disintegrate soon after becoming soaked, and it is much cheaper for us to remove them than to attempt to dry them. To dry out any remaining moisture, we place air movers at key points to force warm air under the carpet and exhaust fans to draw out the damp air already present.

To dry out wood floors, we use the same fans and air movers. If we detect a large amount of moisture in the sub-floor, technicians lift a floorboard at entry and exit points to force warm air underneath and dry the space out.

Removing water is more involved than just being able to walk across a dry floor. To do the job correctly also means preventing further damage. If you have a flood issue with your home, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 today. We are here for you.

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Different Types of Fire Damage in Rocky Hill Have Distinctive Restoration Techniques

12/26/2017 (Permalink)

Electrical Fires Cause Damage to Rocky Hill Homes--Call SERVPRO for Cleanup

Fire and Smoke Sources Often Dictate the Manner of Restoration

Fires can have very different characteristics and may make the work SERVPRO does in repairing fire damage in Rocky Hill longer, shorter, or anything in between. Some fires, like electrical fires, may require specific safety protocols and cleanup techniques. Others may be problematic due to the size and spread of fires of that variety. Here are a few of the most common types of fires in modern American homes, and how we deal with them.
 
Electrical Fires
 
One of the most common ways to get fire damage in Rocky Hill is through an electrical fire. Electrical fires, as the name suggests, start from short-circuited or malfunctioning electronics. Large amounts of electrical energy become concentrated in one area or touch a flammable surface, and ignites. The source of these fires cannot be put out with water, and are often actually caused by water touching an exposed power line or delicate electronic item. When dealing with the results of these fires, SERVPRO technicians must take care to avoid using water-based cleanup techniques until the area has been sufficiently secured.
 
Grease Fires     
 
Grease fires most often start in the kitchen when food is left unwatched, or something goes wrong in the cooking process. While most grease fires can be quickly put out by a hopefully nearby fire extinguishers, they may still cause significant damage to the kitchen and cause smoke damage around the home. We take care to treat situations according to their size, efficiently conducting restorations without being overly intrusive in your home. Odor abatement from protein fires is of particular need for professional services like those offered by SERVPRO FST technicians.
 
Weather-Caused Fires
 
Many fires start during powerful storms when lightning strikes the home, or another damage is caused by falling power lines, floodwaters, or wildfires. Fire damage of this variety tends to be significant and wide-spread across the home and may require a lengtheir restoration process. Also, floods and other types of water damage may add to your problems, requiring separate restoration procedures. SERVPRO is licensed to clean up all types of damage that may result from a storm and can then prepare the property for a rehab.
 
SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is ready around the clock to respond to your call. If your home has been hit by fire damage, contact us at (865) 862-8907.

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Rocky Hill Bars Can Struggle From Water Damages

12/26/2017 (Permalink)

SERVPRO Provides Water Damage Cleanup Even After Closing to Local Rocky Hill Bars

Rely on Professional SERVPRO Water Removal to Keep Your Business Operating

Rocky Hill has quite a few watering holes for locals and travelers alike to enjoy. Because bars are not open all day long, the bulk of their business has to happen in a smaller portion of the day than other businesses are typically able to use. So, when a disaster threatens this already compromised time frame for your customer base, the result could be incredibly damaging to your overall profits.
 
As you are already aware of running a Rocky Hill bar, there are a lot of pipes and plumbing all over the place. You want to make sure that you have sinks handy and close by to keep your entire bar neat and tidy, but this in itself can have some risks involved. When your plumbing is done on your own or through an unprofessional contractor, the work is anything but guaranteed. Even if everything works very well for several years, improper installation techniques are eventually going to fail, disconnect, and leave significant water damage to your Rocky Hill business.
 
As the owner, you might not even get the opportunity to spot this occurrence until you are about to open up for the day and start serving customers. Depending on the severity of the break or pipe separation, you could be dealing with a large volume of water that can quickly spread across the barroom floor. When you are dealing with pipes flowing from underneath a sink in the bar, you can kill the supply to the lines by turning the valve on the pipe itself, provided that the break has occurred between the valve and the faucet. Your next step should be calling our SERVPRO team.
 
With expertise and experience, our SERVPRO technicians can handle any water emergency that you might have. Our priority to your business as a client is to completely restore the damages while mitigating your profit loss as much as possible. Our IICRC certified team of technicians can quickly determine the cause of the issue and repair the problem with the right materials and installation techniques to prevent it happening again in the future. In the case of large plumbing problems we can suggest partners to make the fix.
 
With the use of wet vacs and drying equipment, our team can restore the damages and get your business ready quickly. We cannot know about the problem though if you do not call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville. Our emergency response professionals are ready anytime; you can reach us at (865) 862-8907.

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How Can Your Carpet be Harmed in a Bearden Flood

12/18/2017 (Permalink)

SERVPRO Rolls Out the Red Carpet for Flood Damage Restoration in Bearden

Fast SERVPRO Flood Damage Remediation Can Often Salvage Carpeting

When storms cause flood damage in Bearden, many local homes can see extensive damage happen to their carpeting and floor materials. Carpeting is especially vulnerable to the effects of flooding, as it can be damaged in multiple ways and be challenging to repair or replace after the flood has passed through. Here are three of the most common and severe ways that carpeting in your home could be damaged in a flood.
 
Warping and Stretching
Carpet, like other fabrics, can be prone to warping, stretching, and permanent malformation as a result of flood damage in Bearden. When materials like carpeting absorb water, they expand, and once the water dries up, these materials shrink back to proportions smaller than or unlike their original shape. This process can lead to carpeting that does not adequately cover floor space, rips, and tears as a result of too much pull against tack strips, and can leave the material with a dry, brittle texture. SERVPRO technicians can sometimes treat carpeting to help get it back to regular shape, but in other cases, damage may be extensive enough to warrant replacement.
 
Tears, Cuts, and Rips
Storm floods come in from the exterior, meaning they often carry in debris or break objects within the home. As these objects come into contact with carpeting in your home, they can rip apart the material from above, tearing off chunks or exposing gashes in your flooring material. We specialize in imperceptible spot replacements to replace as little of the carpeting as possible if these cuts are isolated. The volume of flood waters, degree of contamination, and condition of the padding all come into play when deciding whether to trash the floor covering and start anew.
 
Mold
Calling SERVPRO immediately after the flood is crucial if you wish to possibly salvage your carpet and avoid the effects of mold growth. Mold can grow fast in the aftermath of a flood, and no place makes a better home than your soft, inviting rugs. We respond quickly to put in place preventative measures against mold growth and stop this type of damage from ever entering your home. Removal of moisture and the application of an antimicrobial agent can be the solution.
 
SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is ready 24/7 to respond to your call for help. If your home has been damaged in a flood, call us at (865) 862-8907.

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Hidden Attic Mold Damage in Knoxville

12/7/2017 (Permalink)

Clogged gutters can lead to water intrusion and mold growth in your home.

Clogged Gutters Can Cause Water and Mold Damage

Gutters and downspouts clogged with leaves and other debris in the autumn lead to the growth of attic mold colonies in Knoxville. Water pools and does not drain, leading to the excess moisture entering your home in areas not often inspected. We are familiar with this phenomenon and have the strategies to remediate the current infestation and offer recommendations to avoid the problem in the future.

When water has its path impeded with materials that hold back the intended flow it must go somewhere. Damaged and poorly maintained gutter systems force pooled up water under shingles and through the siding, brick, or other cladding materials of your Knoxville home, causing mold damage in attics and between interior and exterior walls. Calling for our services at this point does not even cross your mind because you are entirely unaware of the problem.

As this water intrusion goes unnoticed, the mold growth and subsequent damage are missed as well. Not until you smell the characteristic musty odor or see feathery or leathery mold colonies moving across ceilings and down walls in your living areas do you begin to make the connection. Whenever you suspect mold damage, SERVPRO is ready to lend a hand.

Not only do we remediate mold according to EPA protocols, but we also inspect for and locate the genesis of the mold colonies, evaluating how the moisture necessary for mold growth entered the picture. SERVPRO technicians are masters at following the clues water leaves, and we also help you understand why moisture is such an issue with mold growth and how to eliminate it as a growing medium for the tiny fungi.

Your outdoor gutter and drain system works wonders at keeping water out of your home when cleaned regularly and installed and maintained properly. When water flows off the roof and into a working drainage system, it is directed away from your foundation and walls leaving interiors dry. When blockages develop, or the gutters and drains are bent or leaking, the water takes the most accessible route right into your home. Slush, snow, and ice buildup in the gutters create ice dams, which force even more moisture into your attic or walls. SERVPRO technicians are trained to identify these issues and help you arrange to have the gutter system rehabbed so that the water stays out and mold has no fuel to grow.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has the technical knowledge and tools needed to remediate a mold infestation. Call (865) 862-8907 to start the process in motion, resulting in mold abatement and restoration of a working gutter and drain system.

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Water Removal in Knoxville

11/10/2017 (Permalink)

When water seeps into your basement, it is time to contact SERVPRO and enlist their help in drying out your home. Call today for a quick response.

SERVPRO Technicians Arrive Equipped to Eliminate Excess Water From Your Home

Homes in Knoxville have seen torrential rains this year. We saw record-breaking totals in the spring, to heavy rainfalls experienced in late summer and fall, after hurricanes made landfall in the gulf and continued dropping precipitation throughout the Tennessee Valley. When the sheer volume of rainfall threatens to inundate your home, you need a reliable water removal service.
 
Storm after storm soaked the ground around your home this spring, summer, and fall. Eventually, moisture seeped into the lowest levels of your dwelling. Water removal in Knoxville is a hard task for a homeowner to complete without professional help. We offer residents powerful equipment and skilled technicians to deal with the devastation of standing water in their interiors.
 
Water is not a benign substance when it fills up spaces in your home. Many building materials begin a devastating deterioration cycle after a soaking. Wood swells, absorbing the water and becoming distorted in shape. Metal rusts and pressed wood and paper products, commonly used as walls, ceilings, and trim, literally dissolve. As the structure of the building materials changes, they weaken and become unable to performs the jobs expected of them. Supporting walls bend, walls crumble, and flooring sags, warps, and buckles.
 
SERVPRO technicians are highly trained in the skill sets needed to remove all traces of excess water to restore the strength and integrity of waterlogged building materials. We start with a straightforward process -- pumping and extracting the standing water out of all the spaces in your home. Our pumps work even underwater, and high-efficiency extractors pull water out of carpeting, corners, and hidden recesses.
 
Expect our work crews to monitor moisture levels and use advanced scanning technology to locate water hiding behind walls and in the cells of cinder block foundations. All water must evacuate, or your home is at risk of secondary damage such as microbial growth. Once the standing and trapped water is removed, we move on to drying residual moisture out of the structure and contents of your home. Industrial strength air movers and dehumidifiers positioned throughout the flooded area continue to reduce moisture levels until the targets determined by our technicians are met.
 
SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has years of experience in removing water from residences in the Tennessee Valley. Call (865) 862-8907 to schedule an evaluation of your water issues and to begin work on a plan that will leave your home “Like it never even happened.”
 
For more information about the City of Knoxville, Tennesee visit:  http://www.knoxvilletn.gov/

Remediating Rocky Hill Fire Damage

11/7/2017 (Permalink)

Although a small percentage of fires destroy a house completely, most of the remediation cost is from smoke and soot.

Fire Damage Remediation

Any house fire in a Rocky Hill home causes some damage. Although a small percentage of fires destroy a house completely, most of the remediation cost is from smoke and soot. The time to clean affected structure and property is a lengthy process, but usually, it is cheaper than dealing with a home that requires extensive work to clear out and replace burned property.

Due to smoke and soot, much of the Rocky Hill fire damage can center around the heating and air conditioning system. Once we begin to inspect a home, SERVPRO runs through a short checklist with the owner and fire department, if they were called out, to determine how extensive the residue may be and the actions we need to take.

First, what was the proximity of the vents to the fire? The closer the vents and the air conditioner or furnace were to the fire itself, the more likely we need to clean the system.

Was the air or heat turned on and in operation? If yes, did smoke enter the supply side of the system? If the answer to both is yes, then there is smoke residue inside the ductwork.

Did smoke blow out of the return vents? If it did, then the residue is probably throughout the entire duct works, and SERVPRO technicians must bring in extendable brushes and fog machines to generate a cloud of cleaning agents that can reach every surface inside the ducts.

How long did the fire burn? A quickly extinguished blaze does not have time to generate much smoke, which means the amount of residue is small. One that burned a longer period, even if there were few flames, generates much more smoke which travels through the home, leaving a residue over a wider area. The surface residue is thicker as well, requiring stronger cleaners. It is more likely that we need to remove and replace building material such as ceiling tiles, drywall, and floor trim.

Each question we ask at a house fire provides valuable information to help return your home to its pre-fire condition. The goal of SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is to help you return your life to its pre-fire condition as well. Call us at (865) 862-8907 if you need us or just have a question.

Click here for more about Rocky Hill, Tennessee.

SERVPRO Handles Storm Flood Damage in Rocky Hill the Fastest and Most Effectively

10/20/2017 (Permalink)

SERVPRO responds quickly to all storm damage emergencies, no matter the scope or size.

SERVPRO is Faster To Any Storm Disaster When It Comes to Rocky Hill Homes

The worst part of a major storm is typically not the storm itself, but the ensuing days after it. If your home is unlucky enough to be impacted by flood damage in Rocky Hill, it can take weeks to dry out after the storm on its own, and even longer for you to restore the damage without professional help. This is the problem SERVPRO sets out to solve. We cut restoration times to the shortest intervals possible while maintaining effective and thorough treatment solutions, meaning our services are unprecedentedly timely and comprehensive.

Storms can cause a host of flood damage problems in Rocky Hill, with entire blocks at a time sometimes becoming inundated with water during the worst storms. SERVPRO is always ready after major disasters to help, with a large stock of equipment and machines to best help residents in need. We offer full water removal solutions, including water extraction, assisted drying with air movers, and dehumidifiers. Once water has been cleared from the property, we can then begin work on restorations, applying our professional techniques and training to help save as many materials and belongings as possible from the costly tallies of full replacement. Restoring damaged materials almost always carries a lower cost than replacing them, so we evaluate each item separately to determine an appropriate treatment solution for it.

We also have the resources to deal with other types of damage simultaneously. Many homes suffer from fire, mold, and other types of damage in tandem with flooding, but our well-rounded portfolio of certifications and training techniques allow us to combat these with ease. Our service helps to ensure that other types of damage do not gain the upper hand in your home or go undetected.

Locally Owned Company with National Resources


SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is a locally-owned franchise of a national company that provides professional water and flood damage removal and restoration services. Call us 24/7 at (865) 862-8907.

For more information regarding the city of Knoxville, click here

Small Water Emergencies can Benefit from Water Removal Services in Your Rocky Hill Home

10/9/2017 (Permalink)

Some water that overflows can be contaminated. Contact SERVPRO to quickly help remediate the damage after water is found on your property.

Trained Professionals Will Tackle Smaller Problems Before They Turn Into Large Scale Damage

The dry state of a Rocky Hill home is what protects it from many different kinds of damage. Moisture of any severity can create situations that can, in turn, cause a fire, water damage, mold, dry rot, and other forms of structural damage inside your home.

To protect your home from these disasters, you should arrange for water removal services in Rocky Hill to make things right again. Doing so immediately after a washer overflows or a toilet backs up can save you from higher repair costs in the future. If highly absorbent materials such as fiberglass insulation or newer carpeting become wet, extracting the water often protects these from becoming so damaged they require disposal and replacement. If either of these become exposed to water for long enough periods of time, you can expect a costly bill for the replacement materials and labor required to install them.

At SERVPRO, our goal is to protect your home from these sorts of damages. One of the most common ways we do this involves removing the water that threatens your home. We use machinery and equipment that directly addresses the nature of the water that invaded your property. For standing water and flooded lower areas of your home, pump trucks stand ready. Elevated humidity in your attic that comes from poor venting practices receives monitoring and dehumidification. Regardless of the degree to which your home experiences water problems, we can take care of the situation professionally and resolve the problem, so your home remains protected.

After we finish the necessary water removal procedures, we spray areas that might foster mold growth. This spray protects your residence in these locations from both current mold spores and other microorganisms and future ones that might settle there later.

Calling SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 is the first step in protecting your home from invasive water. Our water removal services are tailored to the specific needs of your property and can make everything “Like it never even happened” quickly.

For more information regarding Rocky Hill, click here

Electrical Shorts Can Cause Fire Damage to Your Rocky Hill Apartment

10/9/2017 (Permalink)

You should regularly check your appliances to prevent fire damage from frayed cords and wiring.

Fast and Efficient Fire Damage Restoration Services

Everyday living requires the use of multiple electrical appliances. Some are larger than others while others are handheld and even portable. Your Rocky Hill apartment most likely holds several examples of both sizes. Any appliance, regardless of size or function, can develop problems with frayed cords or pinched wiring.

In the Rocky Hill area, fire damage can come from problems with wiring or cords that become overheated or come into direct contact with materials that ignite when exposed to bare wires. Checking your appliances on a regular basis can prevent this situation. At SERVPRO, we understand that every home contains several appliances but cannot stress enough the importance of such maintenance.

After appliance-created fire damage affects your apartment, we can mitigate the problem quickly and efficiently. SERVPRO technicians earn and retain certificates from the IICRC in Fire and Smoke Restoration (FSRT), enabling them to carry out the required work. When water from the fire department remains behind, saturating your walls and floors, our extensive equipment can handle this aspect, as well.

Because fire and smoke create noxious odors from the soot, removing as much as possible can reduce smells significantly. This is crucial with shared central air or heating systems between apartment units in the same building. Otherwise, your neighbors may experience problems with soot particles that flow into their dwellings, impacting their air quality for months. Because timely responses can minimize this situation, mitigation should begin immediately after any size fire.

Even in small fires that never required the fire department's response, smoke can travel far and wide. We have the equipment and measuring devices to detect where smoke went, and can then clean it up, eliminating the problem before it can spread. Fire does not need to be large to require professional clean up services.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is always ready to help with fire damage mitigation, no matter the severity. Cleaning up soot and smoke deposits protects your health and that of others around you. Our local number is answered 24/7 by professionals who can provide the assistance you need. Contact us at (865) 862-8907 any day of the year to make sure your apartment receives the attention it needs. 

For more information about the Rocky Hill area, click here.

How a Hot or Cold Day Affects Mold Damage in Knoxville

9/18/2017 (Permalink)

SERVPRO Is the Solution to Mold Remediation in Knoxville. Don't Let Unsightly Mold Remain in Your Home.

Mold Proliferation Does Vary with Temperature Changes and Other Factors

While stopping mold growth is very difficult without adequate tools and training, slowing (or accelerating) expansion could be as simple as changing your thermostat. Mold is hardy by nature, but that does not mean it is invulnerable to environmental changes. The key to controlling mold damage in Knoxville could very well be careful climate control. Before calling SERVPRO to your home, consider what each of these conditions can do to affect mold growth.
 
Warm Temperatures
The ideal conditions for mold damage in Knoxville tend to involve temperatures at or slightly above room temperature. These temperatures are not only the most comfortable for humans, but also for most types of mold. Mold usually grows fastest when your home is in its default state. While cranking up the air conditioning or turning off the heat may help to slow the spread of mold, it will also likely create uncomfortable conditions for you, so consider carefully any changes you make. Ask SERVPRO about the moisture factor in mold proliferation.
 
Cold Temperatures
Few types of mold grow well in colder climes as warmer ones. In northern parts of the country, the fungi are much more common in the summer, as freezing temperatures present a serious impediment to efficient growth. However, living in low temperatures can create safety hazards, meaning that a cold day only tends to advantage non-climate-controlled parts of the home such as garages and outdoor areas.
 
Summer Heat
Particularly hot summer days can be either harmful or helpful, depending on conditions. Unfortunately, most hot days in Knoxville tend to carry with them conditions of high humidity, fostering increased mold growth. Sometimes, however, hot and dry air can help to eliminate moisture and deny vital nutrients to the mold. Using those principles, SERVPRO technicians may also take advantage of specialized lamps to target patches of mold growth with concentrated heat.
 
SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is available year-round to respond to your call for help. If you have found mold damage in your home, call us today at (865) 862-8907.

More information on Knoxville click.
 

How SERVPRO Deals With Smoke For Rocky Hill Fire Damage Restorations

9/12/2017 (Permalink)

Smoke is pervasive: it finds its way into all corners of a burned area, embeds itself deep into materials, and cannot be removed through normal means.

Fire Damage Restoration

Although it may be the last thing on your mind when a fire hits, smoke often ends up becoming one of the costliest and most difficult aspects to recover from after a fire. Smoke is pervasive: it finds its way into all corners of a burned area, embeds itself deep into materials, and cannot be removed through normal means. However, it cannot be ignored, either, as long after other aspects of the fire damage in your Rocky Hill home have disappeared, the smell of smoke may still linger in the air. SERVPRO stocks machines specifically designed to combat smoke for this reason, as nothing but the most high-quality equipment can effectively eliminate smoke odors.

The bedrock of our smoke removal strategy for victims of fire damage in Rocky Hill is the deodorizing fogger. Foggers are machines that, as the name implies, create a specialized fog in your home. This fog is composed of special cleaning and deodorizing compounds that seek out smoke particles and neutralize them, removing the odor at its source. The fog simulates the path and behavior of smoke, so that deep corners and challenging materials are treated effectively. We employ two varieties of this machine: thermal foggers, which are placed in large areas such as rooms or hallways, and ULV (ultra low-volume) foggers, which help to deodorize tight places such as the space behind walls or in HVAC vents.

In addition to fogging technology, our expansive selection of cleaning tools allows us to target larger aggregations of soot and ash, eliminating the most pungent sources of odor with ease. Furthermore, our planning expertise and site management help to keep odors from spreading and contain treatments to as tiny an area as possible in your home.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has the tools and training required to take out any smoke odors your home may have. Call us 24/7 at (865) 862-8907.

For more information about Tennessee click here.

Quarantines for Rocky Hill Mold Damage Are Rarer Than You Think

9/8/2017 (Permalink)

If you spot mold in your home, call SERVPRO to assess and remediate the mold before it spreads further.

SERVPRO can determine the extent of remediation your mold damage requires

One of the biggest fears homeowners have - and one of the most common reasons why small issues can spiral out of control - about mold damage is quarantine. It is natural to fear your home being quarantined, as this represents not a mere inconvenience but a complete (if temporary) upheaval of your lifestyle. While quarantines do happen, they are thankfully rare, and it is highly unlikely that your Rocky Hill home has mold damage severe enough to warrant a full quarantine. However, if mold is especially severe in one room or section of the house, that portion alone may be sectioned off to prevent its contamination from spreading around the home.

SERVPRO technicians typically do not institute a quarantine for mold damage in your Rocky Hill home unless it is absolutely necessary. That means that either mold has so consumed the home that any movement in it is likely to aggravate the fungus, or there is a massive infestation of potentially harmful black mold. Some types of mold can cause health effects, so while we do not like issuing quarantines, it is always to protect you and your loved ones. Quarantining the mold allows us to use harder-hitting treatments and, more importantly, prevent spores from escaping and spreading elsewhere.

We work to get quarantines removed as fast as possible. Typically, you can move back in once the mold has been killed off and while deodorization and restoration procedures are underway. However, it is important to heed the advice of SERVPRO technicians, as they understand the situation better than anyone else and have trained extensively on when and how to institute restrictions and warnings concerning mold growth. The worst type of quarantine, a full condemnation, is very rare and almost never applied for mold damage scenarios unless the structure itself is at risk of collapse.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is available around the clock to respond to mold damage at your home. Just call us at (865) 862-8907 to find out how we can help.

Click here for information about Rocky Hill.

How Water Removal can Clean Up and Protect a Home in Rocky Hill

8/27/2017 (Permalink)

When wallpaper and long drapes get wet, they need to be dried out quickly to prevent mold from setting in. Should you have damage, call SERVPRO.

Contacting Certified Technicians After a Water Damage Event in Your Home can Prevent Secondary Damages from Setting in

When an accident occurs inside a home, the confined environment often works against a homeowner. Water spilled on the floor, in any amount, can quickly evaporate, making the saturated area seem drier than it really is while at the same time significantly increasing the humidity in the air.
 
Homes might require water removal services in Rocky Hill for several reasons, from appliance's water lines to tubs and sinks to weather-related issues. While removing as much water as possible before SERVPRO technicians arrive is always recommended, waiting to call for professional assistance only allows damage to worsen.
 
Prompt attention to the immediate area can curtail the amount of damage sustained, but professional mitigation of the situation also protects your home in other locations. The additional moisture in the air from evaporated water rarely remains suspended permanently, however, and condensation on belongings or absorption of this moisture by porous items within your home can allow other, more costly problems to develop.
 
Once humidity has penetrated into an area, for example, behind the seams on wallpaper, that moisture becomes increasingly complicated and time intensive to extract. Water removal can prevent damage in the first place, and we use dehumidification and desiccant equipment for this purpose throughout affected homes. Our highly trained and experienced technicians received certificates from the IICRC in Water Damage Restoration (WRT), ensuring that your home receives the quality services it needs and deserves. Our goal is to restore damaged homes thoroughly, so everything is once again “Like it never even happened.”
 
To quickly dry out your home's saturated floors, our use of water removal equipment might include large pump trucks when standing water is present. Large air blowers and small heated pads increase the rate of evaporation. Handheld suctioning devices are useful for eliminating smaller pockets of water present. Dehumidifiers and air scrubbers remove moisture from the indoor environment before it has a chance to cause further damage.
 
Wherever walls and vertical structures, such as long drapes or decorative columns, are also saturated with water that has wicked upwards along their lengths, our air blowers can be directed specifically for each one, reducing the probability of water stains and color bleeding. When the air outside is less humid than the indoor environment, we allow windows to remain open, speeding up the process even more.
 
SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is here to help you accomplish restoring your home to a pre-accident condition with the latest in water removal technology and qualified, skilled professionals. Call us at any hour of the day or night, 365 days a year, at (865) 862-8907.

For more information regarding Rocky Hill, click here

Mold Remediation Services Available For Motel Owners In Knoxville

8/11/2017 (Permalink)

SERVPRO has an entire section devoted to helping businesses just like yours recover after disaster strikes.

Are You A Commercial Property Owner Dealing with Mold Damage? SERVPRO is Here to Assist! 

Mold remediation for a business like yours, for the majority of restoration companies, is an after thought. They lump services in with those provided for home recovery, when in fact there is a major difference in business preparations and the restoration process itself.

To properly treat your Knoxville area property for mold damage, it may be necessary to work during non-peak hours to limit interruptions to normal business operations. When dealing with mold that affects your motel guests, remaining operating during remediation is imperative. The company you choose needs to understand and have the knowledge to protect employees and customers from exposure.

You want access to someone like SERVPRO with all of the resources, equipment, personnel, and experience necessary to perform at a maximum level. Our technicians take every precaution to restrict access to contaminated areas, keeping you informed after each night, advancing your remediation process as quickly and efficiently as possible.

SERVPRO has an entire section devoted to helping businesses just like yours recover after disaster strikes. With experience in every major type of catastrophic event known to man, we can provide you with the services you need to help keep your motel up and running.

Our containment methods prevent exposure to additional areas, containing shower corner mold when possible to avoid additional growth. We also have access to air movers, scrubbers, infrared moisture detectors, hygrometers, and water extraction equipment necessary to perform any services required to get the job done right.

SERVPRO technicians explain our remediation process entirely, giving you exceptional insight into how mold operates and how everyone that works for you can help prevent these problems from reoccurring. Our staff knows how important your business is and we make every effort to show how much we care during every interaction.

Removing mold from your motel rooms can be easy, or it can be hard. The longer you wait to make a call for help, the more losses you experience. With the right company, your mold remediation services go off without a hitch. They can even help remove odors that develop and completely deodorize the entire space.

Locally Owned Company with National Resources

Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville for full details, or to schedule your initial inspection today. Help is only a phone call away. (865) 862-8907

For more information regarding the city of Knoxville, click here.

Removing Contaminated Water In A Water Damage Emergency In Rocky Hill

7/28/2017 (Permalink)

If your home has endured water damage from a pipe leakage or natural disaster, SERVPRO can help you remove the contaminated water.

Water Damage Emergency

When a flood or pipe leakage occurs in the house, water can penetrate into the wall cavities and create pockets of saturation. It can also spread to the furniture and other household items, contaminating them in the process. Detecting and decontaminating these areas usually requires professional help and sophisticated equipment such as moisture detection meters.

If your home has endured water damage from a pipe leakage or natural disaster, SERVPRO can help you remove the contaminated water. With many years of experience, SERVPRO has the tools and experts to respond quickly to your water damage emergency in Rocky Hill. We understand that speed is crucial to prevent greater damage and costly repairs.

The first part of the decontamination process is eliminating any hazards on the site. SERVPRO technicians are very keen on safety, adhering to IICRC recommendations in water damage restorations. We post appropriate signs on the site and use the necessary PPE (personal protective equipment), including full body suits, boots, eye protection, and respirators.

We begin the procedure by spraying an EPA-registered disinfectant on the contaminated parts. Containment may be necessary if there is a possibility of spreading to unaffected areas. Silt and debris can also be hazardous if they contain such materials as lead or asbestos. To remove these items, we may use rakes and shovels to ensure that the area is clear.

If the water damage was severe, chances are it affected the carpets and floor as well. SERVPRO technicians use extractors to remove excess water from these areas during the decontamination. In some cases, the contents may be too damaged to be restored. Our technicians can perform tests and determine which ones need to go.

If black water is the source of the contamination, it may be necessary to remove and discard both the carpet and pad. Our water damage specialists are trained to use special disposal procedures when dealing with contaminated pads and carpets. In extreme cases, we use pressure washers to clean contaminated structural components and EPA-registered disinfectants to disinfect the surfaces.

Next, we apply industry standard drying techniques to remove moisture from interior walls and hard-to-reach areas contaminated by sewage or rising water. Any debris on the job site is removed and disposed of properly. Once we are done with the cleaning procedures, we position air movers and dehumidifiers to accelerate drying.

Contaminated water is damaging both to your property and your health. As a locally owned business, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can respond quickly to deal with the water damage. Call us anytime at (865) 862-8907.

Visit http://www.knoxvilletn.gov/ for more about Rocky Hill, Tennessee.

Fast Flood Damage Restoration In Trendy Downtown Knoxville

6/29/2017 (Permalink)

Often we remove padding as it is inexpensive to replace and its removal helps avoid mold growth and resaturation of the carpet.

Flood Damage Restoration

Beautiful views and a great location in the center of our vibrant city center draw urban pioneers to condos in the theater district. The elegant older buildings feature gorgeous updating and rehabbing that lets both the century-old woodwork and modern conveniences shine. If a plumbing fail or appliance malfunction floods your space SERVPRO has the answers.

19th-century grace meets the 21st-century master bath in an unfortunate way as flood damage afflicts your downtown Knoxville condominium when the soaking tub overflows while you are out to dinner. The reclaimed hardwood floors and plush carpeting just outside the tiled bath swim in water. Our water damage restoration crews turn this scenario from certain disaster to complete recovery using the proper professional equipment and techniques.

SERVPRO arrives just hours after your call, ready to remove the water and assess the other damage. Speed is crucial in a flooding situation. The longer the water remains in your condo, the more likely it is permanent or secondary damage may occur. Our service trucks have industrial strength pumps and extractors that assist our trained technicians in swift and complete standing water evacuation. Even if power is temporarily unavailable in your home because of the flood, our truck mounted tools allow us to get the water out.

Harm to the hardwood and other flooring is limited if drying of absorbed moisture begins immediately after water extraction. Our crew uses special probes to establish a baseline that informs drying goals for both the visible wood floor and also the subfloor. The sub-layers below all of the floors, tile or hardwood, must dry completely or the residual moisture threatens to warp or otherwise damage the top layer. SERVPRO workers use air movers, dehumidifiers and drying mats to ensure moisture in all flooring reduces, confirmed by continual moisture metering. Sometimes special techniques are required, including raising or drilling through floor planks to release and gain access to hidden pockets of water.

Carpeting is restorable when attended to fast, and we make every attempt to dry it in place. Often we remove padding as it is inexpensive to replace and its removal helps avoid mold growth and resaturation of the carpet. SERVPRO technicians receive training in both carpet drying and reinstallation, paying careful attention to the tack strips made of pressed wood. Those hidden strips must be dry before the carpet is relaid, a challenge because they absorb water more quickly than the relatively impervious stained and sealed hardwood underneath or nearby.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville offers condominium owners rapid response times. If a tub overflows and your river-view home needs flood damage restoration call (865) 862-8907 for an inspection as soon as possible.

To learn more about Downtown Knoxville click http://www.knoxvilletn.gov/.

Kitchen Flooding Requires Water Removal Tricks in Knoxville

6/26/2017 (Permalink)

Plumbing failure is a top reason for water damage in a home. Have your plumbing inspected regularly and call SERVPRO when you have damage.

SERVPRO Technicians Find All the Pockets and Grooves Where Water Hides in Your Kitchen and Causes Damage

Today’s appliances use water in many ways, requiring pipes that often nestle behind cabinets and within walls. If plumbing springs a leak or a pump or valve malfunctions, water builds up in areas without the homeowner being aware. Once the leak shows itself, pockets of water need extraction. SERVPRO has the techniques and equipment to complete the job.
 
Your ice maker and water dispenser are state of the art, but the complex of connections leaked over time between the main and the refrigerator. Reaching into a cabinet, you note items near the back are damp, and you discover some standing water that needs removal in your Knoxville kitchen. A call for one of our crews gets the water removal started and the investigation into the extent of the problem begun.
 
Professional water removal is crucial in this situation. SERVPRO technicians are tenacious in their search for all the water involved. Your home’s structure traps water between studs and under cabinets, and we have specialized moisture meters that find the water. We then use extractors and drying mats that pull all the offending water out, as any residual risks mold growth and other secondary water damage.
 
Once we remove the standing water, drying goals are established and a plan implemented. Air movers and dehumidifiers help, and we may remove cabinet kickplates over and even replace soaked wood if necessary. The floors and backs of cabinets are often made of pressed wood that deteriorates quickly and provides food for microbial outbreaks. Replacement of these components may make sense.
 
SERVPRO then arranges for repair of the plumbing, so the damage stops. Reassembly of the cabinets, repair of damaged drywall, and refinishing where needed completes the restoration. We are pleased to leave your kitchen looking just as it did preloss, ready to be enjoyed by you and your family.
 
You can count on SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville to handle even tricky water removal problems. Give us a call at (865) 862-8907 when plumbing woes surface and damage your kitchen.

For more information regarding Knoxville, click here

Remodeled Rooms Hit Hard By Mold

5/24/2017 (Permalink)

Even a small amount of water soaked into these areas encourages mold growth as spores are always present.

Mold In Remodeled Rooms

House hunters find an older home in a desirable neighborhood and make it their own by upgrading and remodeling. Expanded kitchens and basements transformed into living areas are common household projects. Modern materials replace lathe and plaster or cinder block walls. Amid the pleasure of gaining comfortable space in your new-to-you comes the surprise of unexpected mold growth. SERVPRO is ready to investigate, remediate, and plan for your mold-free future.

The components used to rehab or remodel increase the possibility of mold damage to your Knoxville home. Drywall has high levels of cellulose, the perfect diet for mold growth. The new trim that adds style to your transformed living areas often is a pressed or chipped wood product, not a solid expanse of minimally processed hardwood like that installed decades ago. Our technicians learn about how these remodeling choices increase mold growth challenges during the restoration training we require for continued employment.

Moisture that would sheet down a plaster wall or easily wipe off original hardwood baseboards instead saturates the brand new construction components. Even a small amount of water soaked into these areas encourages mold growth as spores are always present. Something as innocuous as a steamy kitchen following the cooking of a big meal or a tiny leak in the hose leading to your new dishwasher provides enough wetness to activate the mold and the cellulose-based walls, cabinets, and trim offer a place for the fungi to bloom and grow.

Call in SERVPRO mold remediation specialists to contain and remove the obvious mold. Then work with our team to make changes in the areas you remodeled to limit future mold growth. Eliminate the soaking and mold starves.

Options include proper venting and exhaust fan installation. Plumbing leaks need repair and areas of your home that a naturally more humid, such as a basement area that is now your new family room, need to be assessed for high relative humidity levels. Vapor barriers and consistent dehumidification go a long way toward minimizing the moisture that transforms benign mold spores into robust mold colonies. SERVPRO works with you and other contractors to make these changes.

Enjoy your remodeled home without fear of microbial infestation with the help of SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville. Call us at (865) 862-8907 to schedule a mold remediation assessment.

Interested in Knoxville, Tennessee? Visit http://www.knoxvilletn.gov/.

Concerns When Mold Is Found In A Daycare Center In Knoxville

5/11/2017 (Permalink)

Battling mold on your own is unwise.

Mold Damage In A Daycare Center


When you operate a business catering to small children and their families, you see issues arise if you experience a mold outbreak. Parents express great concern, and you fear local or state agency inspections lead to consequences including possible closure. Battling mold on your own is unwise. SERVPRO has the resources to help you remove the mold you have today and prevent other infestations in the future.

Daycare centers feature many places where mold damage appears, causing worry for Knoxville licensed child care facilities. Bathrooms, water fountains, kitchens, craft rooms, and diaper changing areas all have plumbing. Sinks, toilets, and the pipes that link them to the water and sewer or septic system threaten to feed mold outbreaks through spills, overflows, backups, and leaks. We offer schools and commercial building owners our skills as experts certified in the mold remediation protocol created by the Environmental Protection Agency (EPA).

Although no reputable mold remediation company can promise to eliminate mold, SERVPRO promises to contain and remove current colonies and to work with you to significantly limit the possibility that the fungal growth returns. Mold spores hide everywhere, lighter than air, floating on air currents. Moisture awakens the spores, causing them to proliferate. Almost any surface is a good host for mold growth, and daycare centers have many areas when mold gains a quick foothold.

When we arrive, your expectation is that our technicians scour all areas of your center to find visible mold. We contain the outbreaks, using physical barriers like plastic sheeting to keep the mold from spreading. Large amounts of mold mean we bring in the air scrubbers, negative air pressure machines with filtering technology that restrain mold or spore movement. Areas that supported mold growth receive disinfection using products SERVPRO Applied Microbial Remediation Technicians learned about during comprehensive training leading to certification.

Finally, our staff locates all sources of moisture and develops a plan to stop the water from invading the daycare. SERVPRO looks for leaks and areas where spills remain unattended. The areas identified are dried thoroughly using air movers and dehumidifiers. Plumbing malfunctions find resolution and cleanup protocols enforced for puddles and pools. With no water for food, we stop mold in its tracks.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville awaits your call to respond to mold damage issues. Dial our operators at (865) 862-8907 who schedule a visit from our mold remediations team.


For more information regarding Knoxville, click here http://www.knoxvilletn.gov/

Hazardous Waste & Biohazard Services That Protect You, Your Family, Your Facility and Your Staff

5/2/2017 (Permalink)

Make certain that the restoration company that you hire knows how to handle biohazards properly. Call SERVPRO to discuss the situation.

Trust SERVPRO of ROCKY HILL/SEQUOYAH HILLS/SOUTH KNOXVILLE to Secure Your Property and Possessions from the dangers of Waste and Biohazards



The majority of biohazards in existence are only visible through the use of a microscope. Exposure to biohazards can be harmful. The two biggest problems you face are the dangerous elements and possible exposure and not knowing if the deceased is infected with any diseases. Organisms that exist outside the body and in sewage, floodwaters and even some condensation created by air conditioners possibly contain hazards that may be harmful to your health.

In some cases you may see the visible evidence of a biohazardous problem, but not the actual pathogens themselves. Black Water from sewage damage or rising river water carry elements hazardous to your and your family.  Many know this information “logically.” However, under stressful situations, people find themselves “smack-dab” in the middle of it as you see on the evening news after major floods.  In some cases, people can logically comprehend that flood waters and standing waters pose various health risks, including infectious diseases, chemical hazards, and injuries.  However while personally experiencing a catastrophe, their personal loss or experiences sets them into a state of panic, and now they are in “survival mode” and often unable to think of these dangers.  So when you see people wading “in it” as the media shares the devastation, year after year, are these people unaware of the dangers?  They often have a higher need like life-saving or even a family heirloom?

Clean water sources may also pose a biohazardous threat if left in a structure too long or it comes in contact with certain elements. Any water source or excessive moisture can provide bacteria, fungi, and viruses with a perfect growing environment.  If you were to experience this type of loss, an inspection by a certified remediation company should be considered.  We all know the saying “Time is Money” and usually the longer these type of problems are allowed to remain, (grow), the unaware hazardous or more severe they become. Delaying to take action or choosing not to take action, could become a threat to you, your staff and/or even your business.  Statistics state: “50% of businesses go out of business when a disaster occurs.” The sooner the issues are dealt with, the less expensive is, if dealing with a repeatable restoration company. Build a good relationship with a restoration company who will bring forth honesty and integrity in their work and their billing practices. If you have products in your home or building and they are not properly stored, that poses some potential hazards.  This could be as little as some small amount of property damage and could potentially become hazardous to touch or breath.  In extreme cases, it could become volatile enough to cause a fire. Even if there was no fire and only presented itself as smoke, those products are likely to emit pollutants which could become a health risk.  It would also require experienced/trained technicians to get you back or keep you in business with the least amount of business interruption while minimizing the loss of revenues.  I strongly suggest every business owner and/or facility management company find a company who understand your needs and can respond and facilitate them in a timely manner.

Become a partner with your local Large Loss SERVPRO such as SERVPRO of ROCKY HILL/SEQUOYAH HILLS/SOUTH KNOXVILLE prior to an event/loss.  If you need help, we are here to help and your business becomes prepared in ways you never knew were available.  This is a specialized service to help Building Owners, Property Managers, Business Owners, Mantainence Managers, Insurance Companies/Adjusters/Agents and any other decision makers by partnering with them to control their loss ratios.  We do this getting to your next disaster as soon as we get your call.  

When we were children in school, we did so many things to prepare ourselves in the event a natural disaster hits. Drill after drill, year after year. When learning to drive, take on a job even soon to be a new parent, we take classes.  We do all these things to prepare us for what is to come. Why is it that many companies do not know there is a disaster preparedness process we provide for our premier partners?   A simple phone Call to SERVPRO of ROCKY HILL/SEQUOYAH HILLS/SOUTH KNOXVILLE to get your name on a list to learn more about becoming a premier partner and what all that means for you, your building and your clients.  If any disaster or building issues come your way, you have a partner who is centrally located, one you can trust to help you through whatever you are hit with.  You are not supposed to handle this alone; it can be bigger than you ever imagined. Dealing with any disaster is difficult but dealing with BioRecovey has so many other layers of complexities.  We have a staff that is fully trained and certified who are ready to walk and work with you, side by side.  We can help speak and work with your insurance company and ensure there are clear lines of communication along the way; keeping you, the decision maker in control.  
 
Before deciding which professional crime scene, BioRecovey service company to use on your property, you need to perform the proper research to determine whether they have the ability to perform to the standards you have paid for within your policy or when needing to make direct payment. Unfortunately, there are still a few companies that attempt to offer these services without the proper training, certifications which make it particularly important for you to verify their certifications and association with national and international organizations such as the IICRC, RIA or ABRA. Doing this prior to allowing them to begin work on your property would be wise.  Crime scenes are hectic with so many moving parts and so many people out there claiming they are the expert. We value the well-being of everyone in our community but as with everything in which we employ, “buyers beware.”
 
SERVPRO of ROCKY HILL/SEQUOYAH HILLS/SOUTH KNOXVILLE is a proud member of the American Bio-Recovery Association (ABRA).  This franchise takes pride in our training both in house as well as countless certifications with IICRC (Institute of Inspection Cleaning and Restoration Certifications).  We, the owners choose to train relentlessly so to better ensure that safe and secure methods and practices are used in your home or facility.  We can categorically state that any biohazard services performed on your property fall well within or exceed the standards and regulations set by governing bodies. Our primary objective here at SERVPRO of ROCKY HILL/SEQUOYAH HILLS/SOUTH KNOXVILLE is to deliver the required services in an empathetic manner.  We see you not only as a customer but also a neighbor in our Knoxville community. We are a team of compassionate and caring, service professionals who live and work, just around the corner.  Our staff is 31 strong and we are proud of the services we provide.  
 
SERVPRO of ROCKY HILL/SEQUOYAH HILLS/SOUTH KNOXVILLE Managers, Crew chiefs, and technicians all have extensive training and experience which allows us to provide you with the proper processes and procedures to remove biological threats from your home or business with the least amount of disruption to the environment.  Our company is ABRA Certified, and we have one of 16 in the world CBRM, (Certified Bio-Recovery Master) who is able to provide bio restoration consultant services to you, upon request. Our methods provide premiere services which reduce the possibility of causing exposure and cross contamination to unaffected areas and persons on the job site. SERVPRO of ROCKY HILL/SEQUOYAH HILLS/SOUTH KNOXVILLE understands that biological substances have the potential of posing risks to your health and deploy all appropriate safety precautions before performing bioremediation services or attempting to remove microbial threats from your property.  Our technicians are a team of well-trained men and women in the restoration industry who regularly put their personal safety on the line to ensure that your family and or business have a safe, healthy environment to call home or work.
 
We are proud to provide education and training regarding these risks to property managers, maintenance personnel and/or anyone else who needs help understanding how to protect yourself or your property.  We have vast experience in how to keep you from becoming contaminated or even spreading” it,” (cross-contaminating).  We are here to help. We can train you at our facility with hands-on experiences as well as bring our educators to provide CE credits at your location.  We are only a phone call away for your next CE Class and/or Breakfast/Lunch or Dinner-N-Learn at no cost to you.
 
Contact SERVPRO of Rocky Hill/Sequoyah Hills/ South Knoxville today for additional information about the many professional services that we can offer to put you, your family, staff and/or facility back on track.  On a personal level, we try to help bring in the new normal in the lives we serve. We have staff available 24 hours a day and are here locally, when you need us the most.
(865) 862-8907

Careless Mistake Causes Fiery Catastrophe

4/27/2017 (Permalink)

Our team of fire damage experts comes as soon as possible after the Fire Marshall clears your home for cleanup.

When A Fire Strikes Your Home, SERVPRO Will Be There To Help!


The end of the heating season does not mean that mornings and evenings are always cozy. Rather than turning the furnace back on many folks simply decide to use a space heater to take off the edge of the chill. Forget about the heater for even a moment or two, and the cheery warmth transforms into a blaze. Flames extinguished, SERVPRO arrives to set things right.

Space heaters are notorious causes of fire damage, including inside your Rocky Hill home. They are unstable and prone to tipping, especially since they need to be plugged into a wall socket, stretching their cords in under the feet of you or your family. Pets and children bump into them or drape items near them resulting in fast, hot fires that quickly get out of control.

Our team of fire damage experts comes as soon as possible after the Fire Marshall clears your home for cleanup. SERVPRO staff take basic and advanced classes in fire restoration. Once at your home a project manager assesses the damage and designs a comprehensive plan to return the premises back to preloss condition. You are part of the plan and invited to manage tasks that do not require specialized training.

It is wise to wait until you speak to our staff before jumping in to try to clean and restore. The nature of soot and smoke damage cleaning is sometimes counterintuitive. A homeowner is best off following specific directions rather than trying to use routine cleaning methods for extraordinary challenges.

Our team determines which surfaces respond best to a dry cleaning, using dusters, dry sponges or HEPA vacuums to clear ash and other dry, loose debris. Stickier grime, perhaps due to an oily accelerant like kitchen grease or candles, needs a spray and wipe technique with appropriate cleansers, or even an abrasive sponge or cloth. Fabrics and carpeting often require a foam cleaner, applied with a brush or pouf. Items that sport carving or complicated construction like knick-knacks or window blinds restore well after immersion. SERVPRO has units that use immersion plus ultrasonic waves for deep cleaning. Only our certified technicians qualify to use this specialized approach.

The air itself needs scrubbing and deodorizing after a fire. SERVPRO staff members are familiar with various methods of deodorization. We match the odor “cure” with the way the smell entered your home. Never a cover up, our smoky aroma solutions remove the unpleasant stench.


Locally Owned Company with National Resources


Recover quickly from a space heater disaster with help from SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville. Call a dispatcher at (865) 862-8907 to set up an appointment.

How Water Damage Can Spread Within A Rocky Hill Home

4/20/2017 (Permalink)

In Rocky Hill, homes can have water damage throughout their entire structure because water does not remain in one location.

Water Damage


Water is one of those substances that is needed by every living thing on Earth, and it is one of the most adaptable substances, as well. Taking the form of gas, liquid, or a solid, depending on its temperature, water can change from one state to another swiftly and easily.

In Rocky Hill, homes can have water damage throughout their entire structure because water does not remain in one location. A state of equilibrium is sought after, where water, as moisture, exists evenly distributed throughout any environment. When moisture evaporates and moves from one spot to another, this is part of that search for even distribution. Condensing onto another surface is also part of the process of achieving equilibrium.

While all of this is going on, water damage is becoming more extensive. Add to this that ice and snow on the roof can not only allow water to enter your attic but cause costly damage to the roof and the attic long before any damage is discovered in lower areas of the home.

There are many signs of water damage that you might find in your home, but almost all of them mean that the problem has existed for some time. This can mean repairs cannot wait, also. The sooner remediation of water damage begins, the better it can be for your home.

SERVPRO does more than remediation, repairs, and restoration. These and preventative measures can protect your home from future problems. Fixing the problem will not, alone, keep it from reoccurring again in the future. Making changes that allowed the water damage to exist in the first place is a huge step in making sure that repairs and restoration are worth the time and effort, as well as the money, put into repairing the damage.

Putting an end to water damage by knowing how it travels through your home, and the damage it can cause, are what we do best. When you have water damage, call us, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville, at any hour of the day or night, at (865) 862-8907.

Finding And Identifying Mold In Knoxville

4/6/2017 (Permalink)

The sooner SERVPRO is called in to clean up mold, the better.

Locating And Classifying Mold

By far the most important step toward combating mold damage for a homeowner is the successful identification of a colony. An observant homeowner may be able to locate and confirm mold growth earlier than uninformed peers, allowing remediation services to proceed in less time and with greater ease. The sooner SERVPRO is called in to clean up mold, the better. Follow these steps to gather critical information on your mold and locate its source before calling us for help.

Odor
The smell of mold damage in Knoxville homes is often one of the most reliable and effective identifying factors in mold infestations of all sizes. Many types of mold emit a strong, foul or musty odor that grows more pungent as the colony grows. This is the best way to locate mold growth in out-of-sight places such as the space below floorboards, as the smell is strongest directly above the heaviest mold concentrations. If the smell is faint, this is a good sign: it likely means the mold has not had a chance to get out of hand. Note that this is not to say you should not call, as a weak mold case may quickly develop into a strong one without proper attention.

Water Damage
Noticed a leak? Found a patch of unusual wetness? Signs of water damage are also, in many cases, indicators of mold growth. Mold grows most commonly in places where it has ample water, and particularly when that water has had a chance to soak into materials such as wood and carpet. SERVPRO is certified to handle both mold and water at the same time, and all of our water damage restorations include preventative measures against mold growth.

Ways To Identify Dangerous Mold
Some types of mold are very dangerous and have a high chance to cause ill health effects in humans and animals nearby. This is colloquially known as black mold, which has a distinct dark green to black color. Also, this mold usually has a very pungent odor and can cause many side effects in humans. If you have found a patch of dark mold and have noticed any unusual health effects, vacate the area immediately and call us for further guidance.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is a locally owned and operated provider of mold remediation and prevention services with a full set of certifications. Call us 24/7 at (865) 862-8907.

Ways You can Reduce the Amount of Flood Losses in Your Bearden, TN Home

3/7/2017 (Permalink)

Overflowing River Banks Result in Bearden Flood Damage

Tips from SERVPRO to Reduce Flood Damage and Property Loss


When a flood is imminent, and you have time before you need to evacuate, there are different things that you can do to decrease the amount of damage from floodwaters. These should only be done if there is enough time – you should never risk the lives of others or your own, in attempting to act on these tips.
 
There is not immunity to the effects of flood damage in Bearden, TN and this harm can include effects caused by increased levels of humidity in the air inside your home. Higher levels of humidity can cause photographs to stick together and also permit mold to start growing on otherwise seemingly mold-free garments, among other things.
 
SERVPRO can always help undo the damage to your home, but you are in charge of your safety and that of your family. Floods are responsible for thousands of dollars in damage every year, and many deaths, as well. Here are some suggestions that can reduce the damage from a flood.
 
Move more fragile belongings to a higher level.
Simply taking items higher, such as electronics, television sets, stereos and speakers, computers, to another floor, or even to the attic, can keep these items from ever being touched by the dirty water that floods are known to bring.
 
Guard your food.
Food that is even slightly submerged cannot be consumed. Microbes can settle on indentations in cans and under the rims, posing risks even after food has been cooked correctly. Boxed foods should be placed in a large garbage bag and taken to a higher level to protect the packaging, and the contents, from high humidity levels.
 
Canned foods should be placed in sturdy boxes and also stashed in a safe location. Pathogens such as e-Coli produce toxins that are not removed or rendered inactive by cooking, making the food dangerous to eat. Food that is refrigerated or frozen might be able to be saved if it can be placed higher-than-normal in the refrigerator, but this is not guaranteed to protect the food, and everything should be examined upon your return before preparing any of the contents.
 
Open upper floor windows slightly.
Having windows open a slight amount can allow humidity to escape. During a flood, while it may seem like there is water everywhere and that humidity levels remain the same everywhere, this is not true. Humidity inside your home can become elevated rather quickly. Higher levels of humidity travel to areas of lower levels until an equilibrium is reached. However, do not open windows completely, as this can allow rain to enter, making matters worse.
 
As you go through your home, have a basket or two to place items in that must go with you when you leave.
When you evacuate your home, you will most likely need certain things while you are in a shelter or temporarily living with friends or family. These should include important items and anything else you want to protect, such as photo albums. Keys to vehicles and doors, personal identification and other documents, both prescription and non-prescription medications, cell phones, chargers, baby monitors, and few days' worth of changes of clothing for yourself and family members. Personal items and even memorabilia that are located in easy-to-reach areas that do not require any extra time to grab and place in your basket can help ease the stress of having to relocate temporarily.
 
We at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville live in the same area as our customers, and we know how damaging floods can be when they affect our homes. We are always here to help your family return home as quickly as possible. Call us at (865) 862-8907, and we can begin working within an hour on restoring your home.

SERVPRO ERP for Office Fires in Rocky Hill

2/28/2017 (Permalink)

SERVPRO Protects Your Business in Rocky Hill from Fire and Floods

Rocky Hill Businesses Can Prevent Damage Caused by Fires and Floods with the ERP Mobile App


The SERVPRO Emergency Ready Profile (ERP) system is designed to help business owners most effectively manage their property damages and seek help as quickly as possible. Precious minutes or hours otherwise spent gathering information from you are saved at the touch of a button, and our technicians can arrive with detailed and robust understandings of the building in question. The benefits can be obvious for floods, but what about fires? Many see fire damage restoration as a much more straightforward task, but the ERP system can provide some solid benefits for these projects as well, especially for office spaces.

HVAC Layouts
One of the biggest problems for larger buildings like Rocky Hill offices is fire damage from smoke. This combusted byproduct comes in many forms, from microscopic and odorous particles to ash-carrying and visible marks. Some types of smoke can coat entire walls and surfaces, causing massive long-term damage. The ERP system allows us to see the layout of HVAC systems in your building and respond to smoke's primary distribution method most effectively.

Critical Point Maps and Layouts
Critical points in the building such as water and electrical breakers, HVAC shutoffs, and emergency equipment can be difficult to locate and use if damage from the fire is heavy. However, when the ERP system sends documents to SERVPRO, we can receive information on the relative locations, layouts, and specification of these important points of interest. In most cases, we can then access and use them no matter how difficult they are to find otherwise. This ERP mobile app is an excellent service that we provide to our clients.

Faster Responses
Offices usually contain delicate equipment and materials, making fast mitigation-centered responses a must for containing damages and reducing costs. With the faster responses gained through the ERP system, we can save most of these fragile and time-sensitive devices.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is your local answer having the tools and personnel necessary for any office's damage restoration. Just call us 24/7 at (865) 862-8907.

Don't Let Last Night's Storm Damage Keep You Up at Night in Knoxville

2/13/2017 (Permalink)

We handle all jobs of any size. If a storm has damaged your siding, we can repair that, too.

Is Your Knoxville Home's Storm Damage Keeping You Up at Night?


When you have spent the night lulled into a restful sleep by the rain on your roof and windows only to wake up to a ceiling dripping water on your bed, you know you have storm damage. The professionals at SERVPRO can get things repaired quickly.

In Knoxville, storm damage happens to many homes. Missing or torn shingles and toppled trees are no match for our technicians. We find where the leak is at and repair it. We repair the interior of your home and leave it “Like it never even happened.” We begin in the attic and repair any damage found there, including the attic's ceiling and its floor. Our SERVPRO technicians replace insulation if needed which is especially important when insulation is wet. Compression of insulation leaves it unable to function as it should. The ceilings below the leaky area are repaired, leaving them looking the way they used to.

Because storm damage affects your outdoor area as well as the interior of your home, we also clean any debris left behind. Tree limbs, shingles, leaf-cluttered lawn furniture, and anything else left in disarray by the storm also be tidied up and straightened out again. Making sure that everything is safe again means a lot to us, and we know it is important to you, also.

We handle all jobs of any size. If a storm has damaged your siding, we can repair that, too. We have the experience and the certifications to cover any repairs and restorations related to storm damage. Our certifications are from the IICRC and cover installations, repairs, cleaning, and restorations.

We know your home reflects how you view yourself and your family and we want to assure you that restoring everything is possible. SERVPRO always works as quickly as possible, but we also know that some details take time. Patience and perseverance ensure our work is of the best quality.


Locally Owned Company with National Resources


Calling SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 can save you time and find problem leaks that you might not know you have before they cause problems. We are always here to take your call, 24/7.

Bring The Curtain Down On Mold Damage In Knoxville Theaters

1/28/2017 (Permalink)

Musty smells and creeping stains across walls indicate mold has taken hold in your theater.

Mold Damage


The local theater scene depends on clever deception to keep things interesting. Unfortunately, the curtains and swags that keep audiences guessing can also hide the dampness that feeds mold damage. SERVPRO technicians seek out the hidden sources of water that support fungal growth in every corner of a performance venue.

When drama or comedy lovers line up to enjoy the show, mold damage can really take away from the Knoxville theater experience. Musty smells and creeping stains across walls indicate mold has taken hold in your theater. Managing this mold infestation requires the professional skills of our trained and experienced technicians. Because the area is large, there may be more than one source of water feeding the fungus. The organic materials the microbes can grow on are many and varied in the theater -- curtains, costumes, and sets are just a few of many items that can support mold colonies.

Ceilings are high in a theater, and the mold up near that leak in the roof may have been growing for some time, unseen because the areas are in darkness or covered. These difficulties will not deter SERVPRO crews. The training received by all our mold remediation specialists is through, a complete education in the ways mold spreads and grows. Our project managers will design a plan that finds, contains, and removes all active mold colonies, sometimes requiring that materials that cannot be cleaned be discarded. Any leaks in the roof, heating or cooling systems or plumbing must be repaired to curtail the growth of new microbial colonies. Our goal will be to bring the microbial activity down to an acceptable level, as it can never be completely eradicated.

Although that actual health consequences of mold growth for any particular individual cannot be determined without consultation with a healthcare professional, the public is concerned whenever mold is discovered in public places. Your entertainment space must be free of visible mold growth and odor. Cleaned and deodorized by our experts, your theater welcomes the local arts scene back, and your investment is protected.

If your theater has signs of mold damage, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can help you resolve the problem. A call to (865) 862-8907 will deliver a full-service mold remediation team before the show.

Helping residents after the Tennessee wildfires

12/5/2016 (Permalink)

Tennessee wildfires

Many of you, your family or friends are feeling lost and confused after the devastating wildfires. People are not sure what to do next? How do they begin to pick up their lives and move forward in their new devastated world?

Well … I asked around and hopefully there will be relief for them listed below. My husband John, our SERVPRO family and I are grieving with you and hope the things listed below will help you ... help them.

You Want To Help In Some Way?

TEMA shared this information about DONATIONS:

DONATION & VOLUNTEER CALL CENTER
1. The Tennessee Emergency Management Agency (TEMA) and Tennessee Voluntary Organizations Active in Disaster (TN VOAD) have setup a call center for information about donating goods and volunteering to help survivors of the Sevier County wildfires.http://etvoad.org/

2. The call center number is 866-586-4483 and is staffed from 8 a.m. to 8 p.m., every day of the week.

OTHER OPTIONS TO DONATE/HELP SEVIER COUNTY

1. Cash donations can be made through the American Red Cross at redcross.org/donate, or by calling call 1-800-RED CROSS, or text REDCROSS to 90999 to make a donation.

2. New Hope Church of God at 2450 Winfield Dunn Parkway in Sevierville is collecting donations also. Contact number is 865-932-4673, staffed 9 a.m. to 5 p.m., http://www.newhopeonline.com/

3. Sevier County residents can use the American Red Cross’s Safe and Well website, https://safeandwell.communityos.org/cms/index.php, to indicate their status so family members and friends know they are OK.

4. Residents can also use Facebook’s Safety Check to indicate their status: https://www.facebook.com/about/safetycheck/

 

 

Fire Damage In Knoxville

12/3/2016 (Permalink)

Fire damage isn't just about property loss; it is also about getting people back into their homes and returning them to their normal lives.

Our Fire Damage Restoration Process

Our community had an apartment fire on the 21st. Fortunately, no one was hurt, but 23 people are now displaced and living with family (hopefully), or in shelters and hotels. To some degree, their lives are now on hold.

Fire damage in Knoxville isn't just about property loss; it is also about getting people (like those 23) back into their homes and returning them to their normal lives. SERVPRO works diligently to make that happen for every customer and neighbor. In order to speed the process along, we have three immediate objectives and six actions that we take to return a home, apartment building or any other structure to a livable state as quickly as possible.

1) Provide a safe work environment for people who enter the structure.
2) Prepare the site to begin restoration work.
3) Prevent fire and smoke damage from causing further property damage and destruction.

To accomplish these objectives, our restoration teams will accomplish the following:

Inspections - Examine the building for safety and health hazards.

Board It Up - If needed, this helps prevents vandalism, trespassing, and looting.

Dry It Out - Sprinklers and the Fire Department will leave water and possible fire suppression foam in the structure. Water and moisture levels will need to be brought down to normal levels as quickly as possible.

Establish Power - If the wiring or electrical outlets are compromised, then our technicians will set up generators to provide light and heat for the restoration work.

Clear The Air - In extreme cases, the smoke odor may be so strong that the work site is uninhabitable. To remove it, we'll use air scrubbers and thermal foggers to take care of it.

Initial Cleaning - Personal possessions such as clothing need to be cleaned immediately if possible. This is so displaced residents can have as much of their normal life with them as they are living in temporary housing. We maintain special washers designed to clean soot and smoke residue. We also provide this service for bed linens, carpets, and some furniture.

Restoration cost is a major concern for people displaced by a fire. For many family members, it is a distant second to getting back into their home. SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville understands this desire and works with each client to return them to their normal life as soon as we can. If you need our help, call us today at (865) 862-8907.

Removing Smoke Residues Caused By Fire Damage To Your South Knoxville Home

10/31/2016 (Permalink)

Smoke residue comes in different varieties, and some are easier to clean than others.

Eliminate Smoke Residues Created By Fire Damage

Smoke residue comes in different varieties, and some are easier to clean than others. Dry, wet, protein and fuel oil smoke residues are all important to know how to remove. Take the guesswork out of cleaning and restoring your fire damaged property in South Knoxville by hiring our expertly trained technicians today. We're here to help you through the situation and return your property to its pre-damage condition. Our SERVPRO technicians understand that as a fire progresses through its stages, it can produce both wet and dry smoke. A different cleaning approach is needed to handle each type of residue left over by an event.

The smoke residue left behind depends on the rate of combustion, the amount of oxygen and kind of material or substance that burns throughout the entire fire. While we understand that if the event is fast-burning and oxygen-rich, it will produce dry smoke, while the fire is oxygen-starved, it will produce slow-burning, smoldering wet smoke. Natural Materials such as wood, paper, cork and other natural fibers create dry, small powdery residues that don't smear. However, synthetic materials like plastic and rubber often produce large easily-smeared particles.

SERVPRO technicians are trained to determine the conditions of a dry versus wet smoke event and apply the proper cleaning procedures to handle each particular situation.

Cleaning Dry Smoke Residues - These types of residues can be easier to clean. Dry smoke only contains a few aerosols that deposit small, dry particles on surface areas and usually don't stain as deeply as wet smoke. Meaning that the residues and odors left behind by dry smoke take less aggressive cleaning tactics to remove. However, dry smoke fires tend to burn hotter and therefore cause more heat damage than others do.

Cleaning Wet Smoke Residues - This type of residue consists of a large concentration of aerosols including varnishes, solvents, and other liquids. With these slow-burning fires, air currents aren't as high and give the wet smoke more time to creep into crevices and small enclosed areas that typically avoid damage in faster-burning fires.

We often run into circumstances at SERVPRO where many items exposed to wet smoke aren't restorable even though damage appears minimal. The aerosols end up penetrating surfaces and are absorbed into different materials, leaving large black particles behind and stripping stained finishes. Taking a minute to understand the possible reasons behind the causes of losing items in a fire is only one reason to hire us. We take a lot of pride in the work that we do for you and want to assist you during this trying time. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville today for all of your restoration needs. Our staff is available 24/7, call us (865) 862-8907.

Water Removal Mitigates Damage

10/10/2016 (Permalink)

When Puddles of Water Are In Your Bearden Home, Call SERVPRO

SERVPRO Safely Extracts Water from Your Property

When you are dealing with water damage, taking immediate action is crucial. Tennessee has seen its fair share of strong storms, torrential rains, wintertime flooding due to frozen pipes, and other natural and in-home water disasters.
 
Water removal in Bearden, TN can take many different forms, and it is hard to be ready for every different type of water damage. SERVPRO can help you with any water removal or restoration needs you have, regardless of how it occurs.
 
The Color of Water
Being able to identify the “color” of the water that has damaged your home is an excellent piece of knowledge to have. Being aware of the three different types of water is useful when assessing your situation before calling professionals such as SERVPRO  for removing the water and cleaning up. It will also help you understand your situation as the water is being extracted. You will know what to expect a little better once the water has been pumped away.
 
The “colors” below are not referring to the actual color of the water, but the contamination and possible sources of these types of water damage.
 
Clean Water
There are instances in which the water that has invaded your home is considered “clean” by professionals. This is when an appliance leaks, a pipe bursts or rainwater enters your home from a roof leak. Luckily, this is typically the easiest type of water removal to accomplish because there are not many microbes living in the water.
The real danger is if this “clean” water is not cleaned up immediately or if it is not properly dried. Poor cleaning and drying can result in mold or fungus growth. This is particularly the case when carpets and drywall have been affected because they are porous materials.
 
Gray
“Gray” water is that which has been slightly contaminated. Gray water can be water that has been left untreated for a long time, as well as water that overflowed from a toilet tank (not the bowl) or washing machine. This type of water should always be considered gray because its source comes from the sewer system, or standing water that has collected contaminants over several days. It may simply be detergents from the washing machine. Microbes may be present, so before our SERVPRO restoration specialists arrive, protect yourself and do not touch the water.
 
Black
This is the most hazardous of the three types of water damage. Black water is typically a result of sewage waste or a natural disaster causing groundwater intrusion. This type of water can include toxic materials like chemicals, microbes, bacterial diseases, and more. If your home suffers this type of damage, water removal is an absolute MUST and should be done immediately by professionals.
 
It is likely that a lot of your affected items in your home will be non-salvageable due to the types of contamination in this water. It is recommended that you do not touch this water, but leave the home and get to safety as you call water removal specialists.
 
Contact Us
Water removal is stressful, but knowledge relieves some of the unknowns involved. Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907. Our professional technicians and specialists will answer all questions, respond to your emergency, and cooperate with your insurance company to expedite the service and mitigate your costs and losses.

What Factors Lead Up to Mold Damage?

10/4/2016 (Permalink)

Ductwork in a home or business needs to be checked for mold growth that could potentially spread throughout the property. Call SERVPRO today!

Understanding Mold Issues in Your Home or Business

Mold damage, unlike fire, flood, and water damage, is often (but not always) easily preventable. Regular maintenance and quality upkeep services such as those provided by SERVPRO can often prevent most or all mold damage in a home from occurring. However, to truly be prepared and know what treatments are necessary, you should probably first understand what factors can lead up to mold growth in your home.
 
Water Damage
 
Perhaps the most common event that can lead up to mold damage in Knoxville homes is water damage. It matters not what type of water damage or how intense the damages are, all water damage carries a significant risk of developing mold. Whenever we deal with either a water or mold damage case, we go through a thorough drying process to ensure that all moisture in the area is whisked away in order to prevent further or future mold growth.
 
The worst type of water damage, and the least preventable, is flood damage, and this can cause large-scale mold damage and prove difficult to dry in time to prevent all mold growth. When flood damage happens, we can usually expect some form of mold remediation to accompany restoration efforts.
 
Clogged or Busted HVAC Systems
 
HVAC systems can often develop mold growth, if they've not been cleaned in a long time and developed stoppages or are in need of repairs. Mold damage in HVAC systems may also be an indicator of secondary or perhaps even larger mold colonies elsewhere in the home, as spores can easily be spread across the home through these systems and may be concentrated somewhere in the home.

 
Poor Ventilation
 
Although HVAC systems may spread existing mold colonies, it is important to have suitable ventilation and airflow across your home. Mold grows faster in stagnant and stuffy air, and simply having air currents across your home can help to slow or discourage growth. Of course, if you have discovered a mold colony already, you should turn off your HVAC system as soon as possible.
 
SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is a local authority on all things mold and can help with mold damage disasters of all shapes and sizes in the local community. Call us at (865) 862-8907.

Flood Damage To Campus Housing

8/29/2016 (Permalink)

Regardless of the type, all campus housing is vulnerable to flood damage.

Flood Damage Cleanup and Restoration

In a college town, there is every type of housing that you can imagine packed into a very small area. On campus housing such as dorm rooms are almost side-by-side with housing for senior faculty and administrators along with some fraternity and sorority housing as well. Off-campus housing is everything from single-family dwellings to duplexes and apartments; much of it built as close to campus as possible.

Regardless of the type, all University of Tennessee housing is vulnerable to flood damage. The Tennessee River is close by, and you can almost throw a rock into it from Neyland Stadium. Students in the upper-floor dorm rooms may not have to worry about river water, but they still have to suffer if a fellow student forgets to turn off a bathroom faucet and floods their floor and the ones below them. SERVPRO is ready to stop the damage from getting worse and to restore floors, walls and furniture to its former state.

If called in quickly, our rapid response team can remove standing water and prevent the loss of carpets, wood floors and even carpet padding. Our specialized equipment can also remove the water and moisture that damages furniture, forcing its replacement. This is critical for students that live off-campus and may be paying for their housing out of an already tight budget. We start by removing water left by the flood using a series of pumps and vacuums scaled to match each job. If the water levels have increased enough to compromise the power outlets and electrical system, we also have our generators to provide power for you. Once that is finished, we bring in our commercial dehumidifiers to draw excess moisture from the air and a specialized set of heaters that will dry out a carpet without burning or otherwise damaging the fibers.

Once the obvious damage has been taken care of, our trained inspectors will examine walls and floor trim to determine if there is further damage. Depending on the extent, our technicians may be able to draw out the moisture or recommend replacing drywall and trim that may be too soaked to be saved. If you are concerned recent flood damage or wish to engage one of our inspectors for a free, one time, preventive check, contact us today at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville. You can quickly reach us at (865) 862-8907.

Detecting and Removing Hidden Mold

8/3/2016 (Permalink)

We can break the mold! Our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team of specialists will restore your property!

Inspecting and Removing A Mold Infestation

Typically, when we think of mold, we picture a green, fuzzy substance stuck on a hard surface. However, when it comes to mold damage, the mold in question is not always so visually significant. In fact, many homeowners dealing with (potentially dangerous) mold damage might not even be aware of the issue, to begin with. This is what is known as hidden mold. Now, although hidden mold is just that - hidden, this doesn't mean you can't find it, assuming you know what to look for. 

Do You Have Hidden Mold? 

If you have mold damage in downtown Knoxville, you can rest assured knowing that our team of professionals here at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can be at your doorstep nearly as soon as you find the mold in the first place. As such, your first line of action should always be to remove the mold as soon as possible with the help of a professional team. Not only is removing mold on your own a tricky endeavor, but it can also be downright dangerous. Of course, you'll first need to know whether or not you have mold damage to begin with. Let's take a look at some of the telltale signs of hidden mold damage. 

Firstly, have you noticed any water damage on your walls or ceiling? Although even the cleanest of water damage already seems bad enough, it often carries with it an even more grave danger - mold. No matter how light or seemingly-benign a house's water damage is, you can be sure that it will lay down the foundation needed for mold to thrive. Also, if you've noticed a musty smell in one or more rooms throughout your house, you may very well be dealing with hidden mold. 

Lastly, even if a surface *seems* sanitary, it may still carry the risk of mold. In fact, mold can even grow on soapy surfaces. As such, it's better to be safe and give us a call at the first sign of mold, no matter how unlikely it may seem. 

Locally Owned Company with National Resources

Here at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville, dealing with mold - hidden or otherwise - is one of our specialties. For immediate and thorough mold remediation, feel free to give us a call at (865) 862-8907 and we'll have our professionals at your doorstep in no time. 

How to Handle Bearden Water Damage

5/28/2016 (Permalink)

Water damage to your Bearden property can be devastating.

Call SERVPRO for Water Damage Repair Services in Bearden

You never want to discover Bearden residential water damage in your home, but the unfortunate reality is that many homeowners will have to deal with this problem at some point. Flooding and water damage are the most common because of everything from ruptured pipes to major storms. How you handle the issue is important, and this is because a fast response may minimize the chance of mold growth in your home. There are a few steps that you can take when you discover standing water in your home.

Stop the Flow of Water
In some instances, you will not be able to stop the flow of water into the property. For example, if there is a major flood related to a severe thunderstorm, floodwaters may rise all around the property, and you may not have any way to stop the flow of water. On the other hand, if the flood is related to a damaged pipe in the home, you may be able to turn off the main water valve so that the flow of water has stopped. You can also call a plumber so that the repair work on the pipe can be completed. This is one of the first steps that you should take when you spot the signs of a flood in your property.

Dry Out the Property
If you have Bearden residential water damage in your home, your next step should be to remove the water and dry out the property. These are separate steps that must be taken quickly if you want to prevent the possibility of mold growth in the home. Professional remediation services are available to help you dry out the property faster than a homeowner could on their own. Professionals will use extraction equipment and powerful fans that will suction away water and will remove humidity from the air. These two steps will dry out the property so that the possibility of mold growth is kept to a minimum.

Call for Professional Assistance
Nobody wants to deal with water damage in their home because the moisture can easily lead to mold growth. This can complicate matters and add to the time and expense associated with the repair work. Professional assistance is available to help you overcome the water damage in your home quickly. SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is the company to contact when you discover standing water in your home. We are a local company that offers an immediate response to requests for service in the community. Call us today at (865) 862-8907 for 24-hour assistance with your Bearden residential water damage issue.

Knoxville Mold damage - What to Do If You See or Smell Mold Damage in Your Knoxville Home

5/2/2016 (Permalink)

SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville will make your mold damage "Like it never even happened."

What to Do If Your Knoxville Home Has Mold Damage 

For the vast majority of homeowners in Knoxville, mold damage does appear, at some point, in or around their property. And, a little spot of mold around the bathtub or the shower screen is nothing to be too concerned about. If it can be easily wiped away and does not produce a nasty smell, it is likely to be a good problem. 

However, if you have spotted creeping patches of mold, which has an unpleasant odor, and makes the room feel clammy and uncomfortable, it is time to call in the experts. It could indicate a serious problem with mold damage. If this is the case, it needs to be handled by a professional team who can make sure that the unhealthy material is completely removed. 

Understanding Containment 

The first thing that will happen, after you have consulted a professional Knoxville mold damage restoration service, is a discussion about containment. This may mean a number of different things, depending on how extensive the mold is and what type of spores you have in your home. If the problem is severe, containment may have to involve you temporarily moving out of the property. 

However, this is quite a rare situation. Most homeowners take action early enough for it to be avoided. Partial containment helps restoration experts limit the mold damage in Knoxville properties. They seal off the problem area so that movement cannot dislodge and carry mold spores to other parts of the home. It is where heavy duty equipment will be set up to dry, repair, and treat the affected space. 

Getting to Grips with Remediation 

The primary goal of mold remediation is to restore the property to its pre-mold damage condition. In some cases, this will not be possible. If the damage is very extensive, there may be some parts of the building which cannot be saved. This is extremely rare, however, and a skilled mold restoration team is almost always able to bring a home back to full health. 

The thing to remember is that the quicker you address the issue, the better the chance of a full recovery for your property. If you ignore what appears to be chronic mold, you risk the chance of it moving into walls and floors. This is much harder (and much more expensive) to repair, so invest your money in affordable prevention, rather than a costly cure. 

Locally Owned Company with National Resources

If you would like more information on hiring a mold damage restoration team, call SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville on (865) 862-8907 today. 

Houston Flood--Help from Highly Trained Storm Damage Specialists

4/20/2016 (Permalink)

Our Team Meets and Prepares for the Trip to Houston to Help Flood Victims

SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville Responds to the Emergency Storm Damage in Houston    

The aftermath of the Houston area storm necessitated massive outside emergency measures to protect life and property. Our office received a call yesterday afternoon from a SERVPRO Storm Team asking if we were able to "Help Houston." As you know, Houston Texas has been hit with record rainfall and devastated with floodwaters. The NOAA noted this storm was a 1-in-200 year event. When 9.92" of rain fell on April 18, 2016, it was the second heaviest rainfall ever recorded at Houston Intercontinental Airport.


Members of our crew went to the Jersey Shore to help Super Storm Sandy victims. They served and aided thankful residents for six weeks. We understand the kind of help they needed. We loaded up and headed that way. 

At our 7 A.M. meeting, some our Storm Team-1 crew from SERVPRO of Rocky Hill/Sequoyah Hills/ South Knoxville hold a debriefing prior to loading equipment and hitting the road. Participating members include:
Chuck P. Storm Team Commander on the far left directs the meeting.
Rocky G. Storm Team Coordinator
Tim V. Storm Team Production Manager
Casin C. Senior Storm Team Crew Chief
Brian G. Storm Team Technician
Scott R. Storm Team Technician
Sean G. Storm Team First Responder/Estimator - Commerical Division.

We have plenty of crews and equipment heading to help. Don't worry about us locally. We have 27 employees working here at SERVPRO of Rocky Hill/Sequoyah Hills/ South Knoxville, we can take care of any size disaster we may be called upon for emergency help. The insert in the photo shows some of our team after debriefing as we are stocking the Emergency Response Trailer. Our Storm troopers are heading out to Houston. Pray, light a candle, or share a moment of silence for the people who are suffering from the damage to their homes, businesses, and lives. Statistics show that 50% of companies go out of business when a disaster like this occurs. The key is, knowing who to call, who can handle the work and who can get you back to business quicker and keep you in business while you are drying out. Also, pray for our storm teams that they stay safe as they travel and seek to help make a difference.

Our SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville franchise is pleased to not only serve our local communities but also be there when others are suffering. "One of life's greatest privileges is to help others in their time of need," said Kristina Greenway of SERVPRO of Rocky Hill/Sequoyah Hills/ South Knoxville.

Knoxville Biohazard and Sewage-What to Do?

4/20/2016 (Permalink)

Knoxville Biohazard and Sewage Problems call for Professional Assistance from SERVPRO

SERVPRO Can Safely Remedy Biohazard and Sewage Cleanup in Knoxville

Knoxville biohazard and sewage cleanup can involve hidden dangers. It must only be handled by an expert team, with the right training, skills, and equipment to do the job safely. With the assistance of a professional biohazard service from SERVPRO, you can rest assured that your health and the security of your property is a top priority.

There are many reasons why biohazards develop. Several are crime scene residues, chemical spills, animal waste or carcasses, hoarding, and the most frequent, sewage backups. The main point to remember is that certain chemicals and pathogens can lead to unhealthy and dangerous consequences if left untreated in a home or business. If you suspect that this kind of problem has occurred in or around your property, you need to call in the SERVPRO experts quickly to assess the situation.

Once the experts carry out a thorough inspection of the site, they can give you a general assessment. You should not attempt to re-enter the property until you have received clearance from an authoritative source.

The reason eradication and elimination are the primary tactics for biohazard cleanup are because any materials that have come into contact with raw sewage could present a serious risk to health. Within areas deemed ‘unsafe,’ life-threatening organisms like E. coli, salmonella, tapeworm, HPV (human papilloma virus), chemicals, and even HIV and AIDs can lurk if blood is present.

If you experience any breakdown involving sewage in Knoxville on a scale larger than a small toilet overflow, you absolutely must contact a biohazard removal team right away. In most cases, it is only sewer water that warrants such an immediate reaction, but it is important to be aware that other forms of water damage can become harmful if left untreated.

For example, water from drains and polluted rivers may flood a property and deposit contaminants. This water is not clean; it contains all kinds of bacteria, irritants, and harmful substances and is termed Black Water. This is why you should never wait before you get water damage of any type restored and repaired, even as the contaminated water is quickly removed from the premises.

For businesses, the urgency of biohazard cleanup is particularly pressing. You cannot afford to have your workers or clients exposed to contaminated water, pathogenic agents from a crime scene, or meth lab chemicals. Get in touch with an expert biohazard cleanup team from SERVPRO right away. These skilled professionals, wearing Hazmat safety clothing and gear, utilize special equipment for any biohazard clean up in Chattanooga. Immediate mitigation of health related issues and property preservation are the main, initial focal points. Safety always comes first.

 24 Hour Emergency Service for Biohazard and Sewage Clean Up

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has water damage restoration specialists and has specific training and expertise to remediate biohazard and sewage contaminants safely. Call us in Knoxville, Rocky Hill, and Bearden for 24/7 emergency service. (856) 862-8907.

"Here to Help" for the Houston Flood Damage Recovery!

4/20/2016 (Permalink)

Flood Damage Recovery Convoy - SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville

SERVPRO of Rocky Hill, / Sequoyah Hills / South Knoxville is on it's way to Houston to aid with the flood damage cleanup and restoration efforts.

We received a call late yesterday from a SERVPRO Extreme Team  in need of additional men and equipment to aid in the Houston flood damage recovery effort.  We were packed and ready to roll first thing this morning.  We should arrive late tonight. 

SERVPRO: Your Experts in Commercial Water Damage in Rocky Hill

1/27/2016 (Permalink)

Call SERVPRO to Quickly Reopen Your Office for Business

Handle Your Rocky Hill Commercial Water Damage with SERVPRO

If you have recently become a victim of commercial water damage in Rocky Hill or Knoxville, you may be wondering what you can do to mitigate your damages. There is a critical period in which certain actions must be taken to preserve as much of your property as possible and to decrease any health risks when water damage has occurred in a commercial space.

Preparing a Space for Water Damage Restoration
Before you enter your commercial space or any flooded building, you will need to make sure the electrical power to the structure is shut off. You should also be aware that during a flooding event, small animals or reptiles tend to seek shelter inside of buildings. Be prepared to deal with the discovery of wild animals in your space.

Protect yourself from entering any flooded building by wearing an organic vapor respirator. You can purchase these at any local paint and building supply stores. You also want to have rubber gloves, protective clothing, and eye protection. The first thing you should do is ventilate the affected areas by opening the windows and placing fans where possible.

Unfortunately, there likely will be items that you need to throw away. Any items that are porous and have absorbed contaminated floodwater cannot be restored. If your commercial space has drywall, mattresses, pillows, box springs, particle board, carpets or carpet pads, these will need to be discarded if they have become saturated. However, there is good news: If you have clothing or household fabrics that can be machine-washed, you may be able to salvage them. Use your washing machine to clean these items with a 10-minute soak at the minimum in hot water with detergent. The soap and normal wash should remove most of the contamination and any staining that is present.

Be aware that your commercial space will need a thorough professional inspection, cleaning and possibly restructuring. Water damaged walls and installations must be removed and repaired, and pockets of saturation should be exposed for drying and sanitizing. Always remember that mold growth could take a few days to appear as it thrives in a moist environment with organic-type materials such as paper or particle board and in temperatures that range between 60 and 86 degrees Fahrenheit. Keep good airflow throughout the interior environment, and maintain moderate temperatures to decrease the risk of any mold growth. It is also important that you let your space dry out before any rebuilding occurs.

Services You Can Count On in Knoxville and Rocky Hill
You can depend on SERVPRO to provide reasonable prices for Rocky Hill commercial water damage and other services in the Knoxville area. Our restoration services include cleanup after water damage, fire damage, and storm damage. We also assist with mold remediation, and we're qualified to provide cleaning and building services. Our trained and certified IICRC technicians are available 24 hours a day, seven days a week to begin your restoration. Whether you require cleanup after Rocky Hill commercial water damage or simply need a carpet cleaning, call us at (865) 862-8907.

Commercial Water Restoration Presents Unique Challenges

SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville has the experience, training, and equipment to deal with a big box water emergency in Knoxville, or a store or motel event in Rocky Hill and Downtown Knoxville. Fore immediate 24/7 service call us. (865) 862-8907

In Rocky Hill, Removal of Blood and Other Biohazards

12/31/2015 (Permalink)

SERVPRO Can Safely Clean Up Crime Scene Contaminants and Biohazards

Rely on SERVPRO for Safe Biohazard Removal from Your Rocky Hill Property

Blood, bodily fluids, and other Rocky Hill biohazards can endanger anyone who comes in contact with them. Even trace amounts so small that they cannot be seen with the naked eye can pose serious health risks. When a site in your home or business has been contaminated, how do you make it safe again? Rely on the professionals at SERVPRO of Rocky Hill, Sequoyah Hills, South Knoxville for top-notch biohazard cleanup and restoration services.

Avoiding Health Risks
Is it necessary to seek professional assistance in cleaning up a location impacted by crime, trauma or death? With the risks posed by blood-borne pathogens and dangerous communicable diseases, cleaning a scene contaminated with biohazards like blood is a perilous undertaking for anyone who lacks the proper training and equipment. It is unpleasant to think about, but blood and bodily fluids are prone to splattering so that minute amounts can affect a wide area. The air at these scenes can be hazardous since small particles can become airborne if dried material is disturbed. Anything removed from the scene must also be disposed of properly to avoid spreading the contamination. Besides, you cannot assume the area is safe again just because the visible traces have been removed. If a space contaminated with blood or other biohazards is not appropriately cleaned, sanitized and restored, these unseen hazards can linger, posing a threat to anyone who enters it. Ultimately, the best way to make sure that a place is once again safe is to use a professional organization like SERVPRO that is experienced in biohazard restoration.

Preventing Legal Repercussions
As if the health risks created by biohazards are not dire enough, failure to have a contaminated space properly cleaned can also have serious legal consequences. The responsibility for cleaning up after a crime, trauma or death falls on the Rocky Hill property owner, and there are regulations and laws regarding how biohazards are handled that must be followed. These rules are designed to safeguard everyone, and ignorance is not considered an acceptable excuse for disregarding them. Individuals and businesses that do not follow these rules may find themselves facing hefty fines. They might even be held liable if someone else is injured by their actions. Using a professional team that understands what is required to comply with the various rules and regulations governing biohazards in your area can shield you from both health risks and legal issues.

Focusing on Your Safety
At SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville, we are committed to the well-being of our customers. Offering emergency services 24 hours a day, we will rapidly respond whenever you request our assistance. Our technicians follow the protocols established by the Occupational Safety and Health Administration (OSHA) and the Environmental Protection Agency (EPA), so you can be confident that they have the expertise and training to remove all biohazards and dispose of them properly. We use specialized equipment that allows us to detect the presence of even a minute trace of a biohazard, and we do not stop until your scene is thoroughly sanitized. As biohazard restoration professionals, we can often salvage items that others might have to discard, and we ensure that any material that does need to be removed from your location is disposed of appropriately.

Dealing with a crime, trauma or death is undoubtedly difficult, but you can depend on SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville for courtesy, empathy, and the quality biohazard cleanup and restoration services that you need. Safety-minded, we are ready to do our part in restoring your space and your peace of mind. If a traumatic event has occurred on your property and you require assistance with the cleanup, contact us now to discover more about our Rocky Hill biohazard restoration services and secure our help. (865) 862-8907

24 Hour Emergency Service

We are available 24 hours a day—our highly trained technicians are standing by. We will always treat your property in Rocky Hill, Knoxville, or Sequoyah Hills with the greatest empathy and respect in the face of trying circumstances. We are here. (865) 862-8907

Protecting Your Downtown Knoxville Commercial Property From A Fire

12/2/2015 (Permalink)

As many authorities know, having an automatic fire sprinkler on your property can reduce the risk of fire by up to 71%.

Protecting Your Commercial Property From A Fire in Downtown Knoxville 

Commercial fires in Downtown Knoxville are often the most devastating reality that a property owner will have to oversee. In addition to wreaking havoc on your property, fires can force you to relocate temporarily so you can maintain running your business while the restoration process is completed. However, property owners who access and implement high-quality safety practices can often avoid the devastation and destruction that results from Downtown Knoxville commercial fires. Read the brief outline provided below to learn how you can protect your property: 

1. Install Automatic Fire Sprinklers.

As many authorities know, having an automatic fire sprinkler on your property can reduce the risk of fire by up to 71%. Additionally, sprinklers can decrease your insurance premium. To keep your sprinkler in excellent condition, be sure that it is not blocked by dirt or paint. Also, be sure to inspect regularly your main control valve so that it is not left off. Finally, be sure that you take the precautions necessary to prevent the pipe from freezing. 

2. Conduct Fire Emergency Training.

Each of your employees should undergo fire safety training. The training can help prevent your staff members from being victimized. Here are a few subjects that should be covered in the emergency training: 

Hazard Recognition

Keep all combustible chemicals and materials away from heat-generating and electrical equipment. 

Prevention

Inspect your power sources regularly and don't overload your extension cords and outlets. 

Response

Teach your employees how to respond when a fire breaks out. Some subjects that should be covered include how to perform an organized evacuation, operate the fire extinguisher, and set the fire alarm. 

Other issues that should be involved in the training include:

• Breathing Apparatus Training

• Fire Extinguisher Training

• Confined Space Entry Training

• First Aid Training

• General Staff Emergency Awareness Training

• Evacuation Exercise 

Also, be sure that your employee team officials undergo the following fire emergency response training:

• Fire Safety Officer Training

• Fire Safety Adviser Training

• Chief and Deputy Chief Warden Training

• Emergency Control Organization Warden Training

• Spill Response Training

• Lay Flat Hose Training 

Call SERVPRO Immediately

Although accessing and utilizing fire prevention measures is crucial and advantageous, there is still a chance that a fire could break out on your commercial property. If this happens, you need to know who to call for fast, efficient restoration services. The company to trust is SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville. We have extensive industry experience and a passion for restoring offices to their original condition. We're ready to assist you immediately, so contact us now at (865) 862-8907.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville is strategically located to respond quickly to your fire emergency event. When commercial fire damage occurs in Knoxville, Rocky Hill or South Knoxville we have the resources and personnel to help. Call us today! (865) 862-8907

The Importance of Mold Remediation for Your Home in Sequoyah Hills

10/13/2015 (Permalink)

Mold Remediation is Overdue

In Sequoyah Hills, SERVPRO Answers the Call for Mold Remediation 

Once you become aware that mold is growing in your Sequoyah Hills home, removing the fungus should be your biggest priority.  Mold remediation specialists state that mold can put your health at risk while also compromising the structural integrity of your property. Mold removal is not a DIY project. Rule of thumb is if there is about 10 square feet or more of mold growth, don't attempt mold remediation on your own. Play it safe and hire a professional mold remediation company like SERVPRO.

Mold is a fungus that grows throughout nature. In the event that your house becomes moist and wet, conducive conditions are now in place for mold proliferation. The airborne spores that are naturally in your home will develop into strings of colonies that bloom into large areas of mold patches. Mold can show up in the form of black spots, blue, green, white or even red staining on porous surfaces. Discoloration on your walls and ceilings also present other problems.

Another danger of mold on your property is the threat of health hazards. Mold can cause allergic reactions and also precipitate unwanted symptoms like runny noses, watery eyes, and sneezing. Additionally, mold can cause respiratory issues and lung complications. Mold can leave an unpleasant odor as it permeates through walls, flooring and HVAC ductwork throughout your home. This musty odor is endemic to outbursts of mold growth. Masking the odor does not solve the underlying problem. Identifying and eliminating odors are for the technically trained experts.

The Importance Of Hiring Professional mold remediation company like SERVPRO

Although some homeowners are inclined to attempt the mold removal process on their own, this strategy is not advisable. Once you go beyond fungi on the bathroom tiles or a small patch under the kitchen sink, it is time to consider seriously professional assistance. Professional mold remediation experts will use specialized equipment that demands expert handling for mold containment, air filtration, and cleaning. They will also identify and eliminate most present mold to ensure that your home is restored to its original safe, sanitary condition.

Call SERVPRO Today

When you realize that mold has invaded your home in Sequoyah Hills, it is important that you take action immediately. When it's time to call the right company to remedy unwanted mold, SERVPRO is the company to trust. With over 1,650 franchises and over 57 years of industry experience, our IICRC-certified technicians possess the expertise and training necessary to optimize the mold removal process for you.

Locally Owned Company with National Resources

We live and work in Sequoyah Hills too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville. Call us for help. (865) 862-8907

How Electrical Sparks in Knoxville Can Trigger a Fire Disaster

8/4/2015 (Permalink)

Prevention is the best method to keep your family and property safe. Your Knoxville SERVPRO can help.

Electrical power has become an essential part of Knoxville everyday life. 

In 2013, electricity consumption in the United States totaled nearly 3,831 billion kilowatt-hours.

According to the US Department of Energy, people in Knoxville use electricity to charge their cell phones and laptops, wash and dry their clothes, cook meals, brew their morning cup of coffee and heat their businesses. Electrical power keeps people connected and allows people to do what they need to do. Even though most Americans recognize the benefits that come with electrical power, they must also understand that there is a responsibility that needs to be taken seriously to avoid injury or possible disaster.

According to Electrical Safety Foundation International, more than 50,000 fires in the home are attributed to electrical fires. These have resulted in almost 500 deaths and more than 1,400 injuries. The damage that has been done has totaled to more than $1.3 billion. Obviously, being careless with electrical power has very serious consequences.

The experts at the Knoxville SERVPRO recommend that individuals follow these safety measures in their business and home to reduce the risk of electrical fires

• Inspect your home and business for loose wires, faulty wiring, and shorts. If there are any issues, contact a qualified electrician. Also, use safety covers on outlets to protect children. 

Make sure there are smoke detectors on each level of your home or business. Test them each month to make sure they are working properly.

• If electrical equipment is making strange sounds or has a weird odor, turn them off. If there is water damage on your property, make sure that an expert inspects all electrical appliances. Do not plug them in or turn them on until they are safe. When water has damaged electrical appliances, they can be very dangerous.

• Use safe cord practices. When cords are loose, frayed or cracked, repair them or replace them. Never place cords in high traffic areas, under rugs, or stapled to surfaces. Additional outlets can be installed by an electrician if necessary. Extension cords should only be utilized temporarily.

• Light bulb wattage should be correct for the appliance being used.

• During spring cleaning and while working near service meters or electrical lines, use caution. Consider hiring a Knoxville professional to do the work if it is dangerous.

• Flammable items should be kept away from electrical appliances.

• Consider installing an arc fault circuit interrupter (AFCI) to reduce the chances of electrical fire in your home.

• Avoid using electrical power tools outside after it has rained, or the area is wet. Never operate electrical equipment while barefoot.

• Do not allow children to climb trees near power lines. Reduce the risk of electrical-related injuries by keeping balloons, kites, and other items away from overhead lines.

Prevention is the best method to keep your family and property safe. If you have experienced property damage because of fire, you can rely on your Knoxville SERVPRO

We are here in Nashville and are ready to help you. Just call us. (865) 862-8907

Water Damage Prevention for Knoxville Commercial Buildings

5/18/2015 (Permalink)

Every commercial building needs a crisis management plan for handling plumbing emergencies when they occur.

Water damage prevention for commercial buildings

It is common for commercial buildings to realize very high costs as a result of water damage. Knoxville water damage may be caused by faulty cooling and heating systems as well as poor drainage and bad practices when it comes to plumbing. The good news, however, is that there are ways on how to prevent and protect buildings from such damage. One of the best ways of averting water damage is by hiring the services of maintenance workers who can detect any damage before it becomes serious. One can also hire the professional services of a plumber, and such measures can help reduce costs of repair and new installations in commercial buildings.


Regular Check on Main Plumbing Connections
Checking key plumbing connections such as pipes and other fixtures is very important in preventing water damage Knoxville. The connections should be checked on a regular basis to ensure that all circulating pipes and pumps in the bathrooms or kitchen are operating effectively. If one detects small plumbing issues around the building, it is prudent to deal with them immediately. Where one detects leaks in drains and fittings, the best option is to replace them. Other areas that need to be checked include basement flooding control systems and rooftop plumbing.


Regular Check on the Cooling Towers
Commercial buildings normally have large cooling towers containing large water quantities. If these systems are not checked properly, they may be the main cause of water damage. Parts of the cooling tower that need to be checked include belts, motors, fans and others. The best remedy for cooling towers is an appropriate drainage system that will avoid rooftop flooding. This drainage system also needs to be regularly checked.


Crisis Management is Crucial
Every commercial building needs a crisis management plan for handling plumbing emergencies when they occur. Depending on the gravity of the situation, professionals may have to be called in to check and repair the faulty systems. Prompt crisis management mechanisms are crucial in ensuring that commercial buildings are protected from Knoxville water damage and related issues.


With these useful tips, commercial buildings can run safely and effectively.

Commercial Water Restoration Presents Unique Challenges

SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. Learn more about Learn more about our training and certifications..

  • Water Damage Restoration Technician
  • Applied Structural Drying Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician

Knoxville Storm Damage - Understanding and Preventing Ice Dams

1/7/2015 (Permalink)

If there is an ice dam already on your roof, then it is possible to break it up manually to minimize damage.

Understanding and Preventing Ice Dams causing Knoxville water damage

Ice dams can be incredibly destructive in the winter. They can cause leaks that rot away the structure of the house. Fortunately, they can be prevented with a little maintenance and care. You should understand what ice dams are and how to prevent them from forming.

Understanding What an Ice Dam Is
An ice dam is something that forms on the edge or lower portion of your roof. The dam is an area of ice that acts like a wall. Ice dams stop snow and water from moving naturally off your roof. The water will begin to accumulate on your roof behind the dam. Ice dams are dangerous because the water on your roof will usually flow under the shingles and into your home. This can cause a massive amount of water damage Knoxville to the structure of your house. Additionally, the ice itself could punch a hole in the roof that allows water to enter. The dam could tear the gutters out opening a new path where water can enter the house.

Why Ice Dams Form
An ice dam can form on any home when the temperatures are right and there is snow on the roof. The main cause of ice dams is the constant melting and then refreezing of water and snow. The melting snow rolls down the side of the roof. The cold air then causes it to freeze. If this process is allowed to go one for some time, then the frozen patches of water will start to grow. This occurs until a tall dam has formed. Homes that are emitting a large amount of heat through the roof are more vulnerable to ice dams.

Attic Ventilation
One of the main ways to prevent ice dams is to make certain the attic has good ventilation. A warm attic will cause the snow on the roof to continually melt. The cold weather will cause it to refreeze until an ice dam appears. You should install a fan or other ventilation system so that your attic stays cool in the winter. It will also help to repair any holes or gaps in the roof where water could find a way into your house.

Upgrading the Gutters
Another option to prevent ice dams is to upgrade the gutters along the edge of your roof. There are now gutter heating systems available. A series of cables are installed down the length of your gutters. A shield is placed on top of the gutters. The cables are actually heating elements. Any snow or ice that gathers on the edge of your roof is melted with this gentle heat. This reduces the chance that any amount of ice will accumulate and create a dam causing Knoxville water damage.

Keeping the Roof Clean
If your home is prone to ice dams, then you need to keep the roof clean. This means removing as much snow from the roof as possible. Many tools and devices are available that can be used to safely remove snow from a roof without requiring you to climb a dangerous ladder in the winter. Removing the snow prevents it from melting and refreezing into an ice dam.

Breaking Up an Ice Dam
If there is an ice dam already on your roof, then it is possible to break it up manually to minimize damage. You will need to use a tool to slowly chip off pieces of the dam. The goal is to create a channel through the dam so that the water trapped behind can escape and flow off the roof. This can temporarily solve the problem although the channel will likely fill in with more ice over time.

Our technicians are highly trained and experienced with every water damage situation from sewage damage clean up, mold removal, smoke damage repair, fire damage repair, flooded basement, wet carpet, wet walls, carpet water damage, basement water damage, flooded crawl space, sewer backup, sewage removal, mud removal, commercial water damage, restoration, house water damage, building water damage, hotel water damage, flooded building, crawl space water damage, crawl space sewage damage, pump out and dry out.

When your home is being threatened by water damage from flooding or leaks, SERVPRO Knoxville staff have the expertise to prevent or mitigate the devastating effects water damage can have in order to help preserve and restore your property. Our Professionals have the equipment and experience necessary to handle the most challenging water damage and removal situations and are available around-the-clock. SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville Professionals concentrate on safely drying, deodorizing and disinfecting the areas flooded or damaged by water.

SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville proudly serves Knoxville, Knox County, Sequoyah Hills, South Knoxville, Rocky Hill, Downtown Knoxville, and surrounding areas.

Contact SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville Regarding Your Water Damage Emergency - (865) 862-8907

Knoxville Fire Damage & Water Damage Restoration

1/5/2015 (Permalink)

Water puts out fire but it also causes damages of its own

 Fire & Water Damage Restoration 

Both fire and water can cause untold damage to your home, office or belongings. There can be many causes of such damage. In some cases, the destruction is beyond repair. However, very often there are steps you can take to repair or restore items that have been affected by fire or Knoxville water damage.

Dealing With Knoxville Water Damage
Water damage can occur when there is a severe storm with torrential rainfall. Basements and other rooms low level rooms are especially vulnerable. Flooding, however, can occur anywhere if there is a burst pipe or other plumbing emergency. The first step is to take care of the immediate problem and stop the flow of water. This may require professional help such as a plumber or, in extreme circumstances, the fire department or other emergency personnel.

Once the situation is under control, you will want to take whatever steps you can to minimize permanent damage. After drying out the area as best you can, you will have to assess the damage and see what you can do to restore or repair your belongings. The following are some steps you can take. 

  • Drywall -If drywall has become saturated with water, it will need to be replaced. Otherwise it will bulge or possibly fall out, causing a potentially dangerous situation.
  • Mold and Mildew -These can cause health problems as well as unpleasant odors. There are treatments made to kill mold and mildew. If they are a serious problem, however, you will have to enlist professional help.
  • Floors -You may have to replace the subfloor and put in new tiles, linoleum or carpeting.
  • Books and Documents -There are technologies, such as vacuum-freeze drying systems, that can restore damaged paper items. You can find a reliable company that provides such services.
  • Dealing With Fire Damage
    As with water damage, it’s important to begin cleaning up and repairing fire damage as soon as possible. Waiting even an extra day can mean more significant, and possibly irreversible damage. The following points should be kept in mind.

  • When working in an area where a fire has occurred, make sure there is proper ventilation and always wear a dust mask.
  • Remove any items that are important to you from the premises as soon as possible. This may include quality furniture, documents and records or any type of valuables. You should find a safe temporary storage place for them.
  • Do a thorough cleanup of the room or office. This can prevent or reduce fire and smoke damage to walls, floors, furniture and other items.
  • To minimize permanent damage to the area, call a restoration professional who can assess the situation and give you an estimate on repair costs.
  • The best way to deal with water or knoxville fire damage will depend on the precise circumstances. In all instances, however, the sooner the restoration work is begun, the better your chances of successfully saving your property.

    When your Knoxville home is being threatened by water damage from flooding or leaks, SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville professionals have the expertise to prevent or mitigate the devastating effects water damage can have in order to help preserve and restore your property.

    Our professionals have the equipment and experience necessary to handle the most challenging water damage and removal situations and are available around-the-clock.

    We concentrate on safely drying, deodorizing and disinfecting the areas flooded or damaged by water. 

    Contact SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville Regarding Your Water Damage Emergency - (865) 862-8907

    SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville proudly serves Knoxville- Knox County, Sequoyah Hills, South Knoxville, Rocky Hill, Downtown Knoxville, and surrounding areas. 

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