Recent Posts

Handling Drywall Poses Significant Challenges During Water Damage Repairs in Knoxville

9/14/2021 (Permalink)

flood cut lower wall SERVPRO can mitigate water damage by extracting water from hardwood flooring and removing non-salvageable drywall in Knoxville homes

SERVPRO Looks for Convenient Ways to Handle Deteriorated Materials during Water Damage Remediation

If there is a leak in your property, one of the most vulnerable structural materials is drywall since it can absorb water from the floor through wicking or even from the air since it is hygroscopic. Many plumbing systems in Knoxville properties also run through cavities covered with drywall panels leading to immediate exposure when there is a leak.

Although drywall is vulnerable to moisture exposure, the need for extensive water damage repair in Knoxville properties varies on a case-by-case basis. Depending on the time it takes to discover the water exposure, issues can range from slight wetness, bubbling, and cracked paint or mold infestation. Our SERVPRO technicians help determine the full extent of the problem through physical examination and probing with tools such as moisture meters and sensors.

The level of challenge when dealing with drywall might be linked to whether you are doing:

  • Water clean up
  • Cleaning up after a sewer backup
  • Flood restoration

If the water is from clean sources, challenges arise mostly because of extended exposure. SERVPRO professionals can help limit exposure since we have powerful water extraction equipment that reduces the time it takes to remove pooling water from a property. We also take steps to expedite the drying of any wetness by directing airflow towards the wall surfaces using air movers.

Other cases involving dirty or contaminated water require drastic action. Our SERVPRO technicians cut away parts of the drywall soaked in polluted water since cleaning cannot eliminate contamination.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has profound knowledge of the effects of water on various materials, thus delivering the appropriate solutions. Call us at (865) 862-8907. We’re Faster To Any Size Disaster.

SERVPRO Proud to Coordinate the 20th Anniversary NFFF Knoxville 9/11 Memorial Stair Climb at the Sunsphere

9/7/2021 (Permalink)

Firefighters in full gear lined up next to a stage at the Sunsphere in Knoxville Tennessee Follow the Links to See How You Can Help Support the Families of Fallen Firefighters

Although twenty years have passed since the horrific events of September 11, 2001, the nation’s awe of the selflessness demonstrated by the 343 NYFD firefighters who lost their lives saving others remains undiminished. Area residents can seize the opportunity to honor these heroes by joining the Knoxville 2021 National Fallen Firefighters Foundation (NFFF) Stair Climb Event.

Every September, firefighters, first responders, military personnel, ROTC Members, individuals, and groups across the country memorialize the ultimate sacrifice made by the 343 New York City Firefighters and Paramedics killed that day while rushing in to those two doomed World Trade Center Buildings as everyone else was rushing to get out.  We remember the 23 NYPD Officers and 37 Port Authority Police Officers killed.  We remember the 125 Civilians and Military Personnel killed at the Pentagon.  And we remember the nearly 3,000 Civilians who perished in the towers and on those four airliners that day. 

Nothing can bring the fallen firefighters back to their grieving families and communities. The Knoxville 911 NFFF Memorial Stair Climb will be a powerful and moving display of support and gratitude for the firefighters’ courageous efforts.  On September 11th, the story of the terrorist attacks will once again be told, the 343 fallen firefighters will be remembered and the community will renew its commitment to “Never Forget”.   The Knoxville Community will hear from the likes of Congressman Tim Burchett, Mayor Glenn Jacobs, Fire Chief Stan Sharp, UT President Randy Boyd and Lieutenant General Lawrence Nicholson, USMC.

How You Can Help the Families of our Fallen Firefighter Heroes

First responder registration and donations can be accessed by going to  Your donations and participation are truly appreciated.  The event will begin at 8:00 a.m. on Saturday, September 11, 2021 at the Knoxville Sunsphere. If you have any questions, please contact the event coordinators at SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville/Loudon/Roane and Hamblen Counties at (865) 862-8907.

Read more on our Facebook Page.

We Get You Back in Business in Knoxville After Flood Damage

8/24/2021 (Permalink)

SERVPRO vehicle outside of a gas station. Let SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville get your retail store back and up in business.

Why Remediating Commercial Flood Damage in a Knoxville Retail Store Quickly is Vital

Severe weather such as storms and hurricanes can cause flooding that can devastate your retail store in just a few minutes. Flood damage in a retail store can interrupt business operations. Depending on the extent of damage, you may need to close your business for several days or weeks to have the destruction repaired. Closing the doors can lead to a loss of revenue.

Acting fast is crucial to avoid significant losses if you are dealing with commercial flood damage in your Knoxville retail store. Getting help from a remediation company can ensure that you get back to business quickly to avoid losing customers. Acting fast can also prevent mold infestation, which is hazardous to human health.

Our SERVPRO crew can develop a tailor-made plan to return your business to its preloss state. After flood water has entered your store, you may lose inventory, and this can compromise your business operations. The stock holds a large amount of capital when running a retail business. When you find ruined goods, you should document the damage and the value of the products so that you can deduct the loss from your taxable income. Our team can help you separate the ruined inventory and document the damage for insurance claims purposes.

Even though it is not possible to restore some flood-damaged merchandise, our crew can help you restore salvageable store fixtures and equipment. We can wipe water from electronic equipment like computers and cash registers. If the electronic equipment sustained damage, we could work with professionals who restore electronic equipment.

SERVPRO Uses Top Flood Damage Restoration Techniques

Using the latest flood damage restoration techniques and equipment like high-pressure pumps, our crew can remove the water from your business premises. We have an adequate workforce and experience to restore commercial properties after flood damage. We can dry your business premises properly because we have advanced tools to check for hidden moisture. Our crew can use infrared cameras to check for moisture. This moisture detection equipment enables us to inspect for moisture in hard-to-reach areas like high ceilings. Our restorers can point the cameras to large areas of the building to see how moisture traveled. We can then dry the structure using air moving and dehumidifying equipment. Our SERVPRO team can also clean and disinfect the affected area using professional grade cleaning and sanitizing agents to eliminate the contaminants that came in with the floodwater.

After experiencing flood damage in your Knoxville retail store, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can help you get back to business by restoring the structure. Call us 24/7 at (865) 862-8907 for a quick remediation process that can make the damage seem “Like it never even happened.”

What Can SERVPRO Do for Your Knoxville Property Fire Damage?

8/17/2021 (Permalink)

people standing behind a fire truck SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville and your local Fire Department are ready to take action when your home needs it.

Residential Fire Damage in Knoxville Can be Handled by Our SERVPRO Team

When you need a quick fix for Knoxville residential fire damage, you'll need to hire a locally owned and operated company. If your property has suffered severe damage due to fire and smoke, it's essential to use a team of experienced damage control professionals. Once there, they can quickly diagnose the damage, assess the general situation, and get right to work on containing and correcting the problem. The sooner you contact them, the less chance you have of further damage. With any fire damage, time is of the essence.

Knoxville Residential Fire Damage Cleanup Needs

The trouble your property faces isn't over when the actual fire is finally put out. In fact, it may just be beginning. After the fire is extinguished, there is still the damage from smoke, as well as damage to the structure itself, to deal with. Also, there could be plenty of work to be done to get the property properly cleaned up, such as removing debris, neutralizing odors, and ventilating the area. 

A Fast Response Means Less Problems

The primary goal of a Knoxville fire damage cleanup service is not only to limit the damage to your property but also to respond quickly enough to salvage as much as possible. A fast response is necessary to limit the damage and the overall cost of the job. After smoke and debris are cleared out, the restoration can begin, getting the property owner back to normal life in their family home.

Restoration Rather Than Replacement Is the Key

When it comes to fixing any fire damage in Knoxville, the key to a successful solution is restoration rather than replacement. While it would be easy for a cleanup team to simply recommend that the entire structure be torn down and replaced, the reality is that such a drastic measure may be completely unwarranted. It's usually far easier, more convenient, and more cost-effective to do a complete restoration job on your property rather than tearing it down.

What You Look for in a Fire Damage Service

Most people choose to go with a locally owned and operated business as they normally respond to your emergency quickly and get immediately to work. A reputable restoration service will give you an overview of what to expect before you begin. They should clear away the debris, do a thorough cleansing of any fire damage to your structure, clean up your upholstery, and purify the air so that you won't fall victim to any noxious and poisonous odors. 

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is the company to call on when you need a quick, efficient, and cost-effective fix for all of your fire damage, cleanup, and restoration needs. When fire damage occurs in Knoxville, Rocky Hill, or Fort Sanders, we have the personnel to help. Contact us anytime at (865) 862-8907.

What Does Water Mitigation Mean to Knoxville Residents Experiencing Burst Pipes or Ceiling Leaks?

8/11/2021 (Permalink)

a staircase with siding removed. SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is here for all of your water damage needs. Call us today, we would be happy to help.

SERVPRO prevents further damage through water clean up and other mitigation services in Knoxville

When wet floors, walls, or ceilings challenge residents of Knoxville, water mitigation is an essential first step in solving the problem. Understanding the terms used by professionals helps homeowners follow a complicated water restoration course as a partner not just an observer.

What Does Water Mitigation Mean for Knoxville Residents?

After identifying and controlling for safety hazards, SERVPRO then assesses your Knoxville home’s need for water emergency services. Water damage mitigation is a broad category encompassing actions intended to prevent further damage from standing water and lingering moisture. Common mitigation tasks  include:

Packing contents out of wet areas to dry spaces on-site or to a professional production facility

Water removal services including: 

  • Using submersible equipment to pump out water deeper than two inches
  • Evacuating the remaining standing water with truck-mounted or portable extractors with the assistance of brooms or squeegees

Evaluating the condition and durability of water damaged structural components, making decisions supporting water mitigation through controlled demolition:

  • Tear-out of thoroughly soaked building materials
  • Planned partial demolition interventions intended to release trapped water and open up wet building cavities by: 
  • Punching ceiling weep holes
  • Cutting or drilling drainage holes after removing baseboards
  • Sawing flood cuts between studs several inches above a wall’s flood line   

Is Structural Drying Considered Water Mitigation Intervention by SERVPRO?

Since the goal of water mitigation and remediation is preventing ongoing and progressive damage, using research-based drying strategies fits the definition. SERVPRO reduces moisture to normal levels in Knoxville homes employing:

  • Moisture detection and metering devices 
  • Air movers
  • Heaters
  • Dehumidifiers

Rely on the training and experience of the water mitigation team at SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville. Call 24/7 to discuss your options at (865) 328-9459.

Commercial Water Removal for Assembly Plants in Downtown Knoxville

7/30/2021 (Permalink)

worker on factory floor using machine Don't let water damage idle your assembly line. SERVPRO is always on call!

Proper Water Removal Can Prevent Future Water Damage

One of the final steps in manufacturing, assembly of the finished product, occurs in many places in Downtown Knoxville. Water from flooding or a significant leak can stall lines and keep production halted, making your plant late with orders.

No matter where invasive water comes from, plant managers can solve the situation with water removal in Downtown Knoxville. SERVPRO technicians, ready 24-hours a day, quickly remove standing water with appropriately sized equipment. When floodwaters contain contamination, we directly address the issue according to IICRC protocols.

Water Clean Up

Pollutants come from anywhere the water travels. They include both solids and liquids. We can eliminate some more easily than others, while certain ones create various threats of different severity. Many of these solid and a significant amount of the liquid contaminants disappear as we remove the water. We remove even more after we finish pumping out and extracting the water.

Wherever absorbent or porous materials exist within your plant, water fills the pores and holes. Using water's properties against it, we heat different areas to speed up evaporation. We also create air currents with large air movers to direct moist air, so it goes where we want it – outside through open windows or toward a desiccant machine or large dehumidifiers.

Without professional water removal services, your plant's interior might seem dry after your employees take care of the problem with mops, squeegees, and towels, but this often results in a more significant problem later when water damage sets in and begins causing problems. SERVPRO technicians can help your plant avoid this much more costly situation. Doing so and quickly responding to your plant's emergency can eliminate a substantial amount of future downtime, financial expenses, and other issues.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville employs dedicated individuals and then trains them in various areas, ensuring they respond appropriately whenever our local businesses need assistance. Because emergencies happen at all hours, we answer our phones no matter the time, day or night, and every day of the year. Call us at (865) 862-8907 for 24-hour services to protect your business from water damage and many related problems.

The Relation between Water Damage & Mold in Knoxville

7/23/2021 (Permalink)

Mold on ceiling and wall Do you have hidden moisture sources in your home causing mold? SERVPRO can locate hidden moisture sources.

Why SERVPRO After Water Damage Causes Mold

Water damage and mold damage in Knoxville are a couple of the most destructive consequences of a flood or house fire. Mildew and mold can start developing within a mere 24 hours of one of these events, and it can lead to a variety of health effects if left untreated. There are several ways that you can prevent the formation of this fungus in your home, and it is highly recommended to hire a professional restoration company to handle the process. When determining what can be done to prevent this damage in your home, it can be beneficial to know how water damage is related to mold.

Water Damage Causes Mildew and Mold

One primary way water damage links to mold is that water damage yields the growth of mold, which makes sense because mold needs a damp environment to develop and thrive. After a flood or fire has happened, water leaks into the structure and can lead to swells and warps the wood. This can allow for the development of mold damage in the core of the structure of your home, and eliminating this mold will be very challenging. As such, it is best to prevent this mold in the first place. To remove excess water from your home, you can put fans and dehumidifiers throughout your house and leave all the windows open. If you can, you should enlist the help of a professional for the water and mold damage restoration process in Knoxville.

Special Equipment is Required for Water Damage and Mold

If water damage happened over 24 hours ago, mold has already likely started developing. It can be challenging to remove mold once it is already there, especially since it can redevelop even after it is removed in the right situation. After a flood or fire has occurred, you should contact a professional restoration company right away. They use specialized equipment, such as industrial grade dehumidifiers and ozone generators; professionals best operate these pieces of equipment.

It is essential to keep in mind that water damage and mold are connected, and you can prevent one by immediately taking care of the other. Trying to take care of the problem yourself can make things worse, so you should always hire a professional in these cases. If you would like to know more, contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville with your questions. (865) 862-8907

How Does SERVPRO Perform Fire Restoration Work in Knoxville?

7/16/2021 (Permalink)

SERVPRO storage facility with restoration equipment stacked; SERVPRO tech standing in warehouse Did your home suffer a fire? SERVPRO is standing by and equipped to restore your home.

SERVPRO Employs Numerous Advanced Techniques to Complete Fire Restoration Work

When your Knoxville area home suffers a fire, significant damages are usually left behind in its wake, requiring the services of a high-quality fire damage remediator with effective cleanup and restoration methods. Luckily, local companies like SERVPRO can help.

As an experienced fire and smoke damage remediator, SERVPRO employs only highly effective, time-tested techniques to perform its fire restoration work in Knoxville. Our trained professionals use equipment and methods that have proved most effective in completing their previous house fire cleanup, smoke remediation, and fire damage restoration jobs. Our team can return fire damaged homes to their pre-fire state more quickly.

A few of the cleanup and restoration techniques our technicians use include:

  • Forcing smoke-contaminated air out of fire-impacted residences with powerful air movers and industrial-strength fans
  • Removing harmful smoke particles from and purifying interior air with state-of-the-art air scrubbers and ozone machines
  • Sanitizing HVAC air ducts with HVAC cleaning systems to prevent the further spread of fire-related particles around your home
  • Employing wet, dry, abrasive, and innovative cleaning methods for delicate materials to remove fire-related residues from household surfaces
  • Using advanced foggers and injection devices to treat smoke-impacted areas and materials with commercial-grade deodorants

So, if you are faced with fire damage and need fire restoration work done, contact your friendly neighbors at SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville. We are always available. Contact us at (865) 862-8907.

Flood Damage in Rocky Hill is Unpreventable, But We Can Undo the Damage

6/25/2021 (Permalink)

woman in between two men standing in front of SERVPRO restoration stacked in warehoiuse Flood damage? We've got you covered! Our team is available 24/7 to restore your home.

SERVPRO Can't Stop the Flood in Rocky Hill, But We Can Stop the Damage!

Having a floodwater in your home can be prevented, and the risk lessened with adequate precautions. Other types of damage are similar and can be controlled to some extent with a bit of effort on a homeowner's part. Flooding and the damage it causes are very uncooperative, no matter what measures you take.

Living in Rocky Hill can subject residents to flash floods from spring through the end of summer. Torrents of slower moving water create fewer risks to motorists and those who are outside, as knowledge of them is more widely known. Flash floods can sweep cars away because they are powerful enough to do so. The amount of damage these types of floods can create in a home can be catastrophic. Both types of water incursions can create bio-hazard risks in a home. If a home suffers flood damage in Rocky Hill, it must be cleaned to a sanitary state again before people live in it again.

SERVPRO cleaning and restorative work must target biological presences and microbial organisms, chemical compounds, and structural damages. Flood damage does not solely present damage from the water alone but also what is in the water. Sometimes, this can include structural deterioration caused by objects being forced through a home during the flood. At times, these can consist of damage to electrical wiring in addition to saturated outlets. Chemical compounds can include various mixes of salts, fertilizers, sewage (which can also be biological), motor fluids (gasoline, oil, brake fluid), and run-off from local factories.

Cleaning Flood Damaged Furniture

Gutting a home is often needed to restore a residence to suitable conditions. We can clean furnishings to acceptable levels unless they have been submerged for extended periods, which is especially true of compressed wood products. Solid wood furniture will not damage as easily. However, instead of swelling and crumbling, this type of furniture can crack in places where pieces are fastened together. The fabric covering upholstery can harbor pathogens such as mold and bacteria, and care must be taken when cleaning these items. Special brushes may need to be used to preserve raised patterns while still cleaning the piece adequately.

A home with flood damage may seem like a lost cause, but there's no need to throw in the towel. SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 can help bring your home back to its preloss state and get you and your family back into it fast. Because emergencies happen at all hours of the day and night, we're also available 24/7 to take your call.

Natural Disaster Insurance Scams in the Knoxville Area- Protect Yourself

6/18/2021 (Permalink)

fifty-dollar bill burning on both ends Restoring commercial fire damage can make you feel like you are burning dollars. You can trust the SERVPRO professionals to restore your business.

Don't Let a Fire Burn Up Your Money

After a fire, everyone involved is looking to put it behind them and rebuild their lives as quickly as possible. This rush to get back to normalcy leaves victims of a disaster open to being victimized again in an insurance scam.

One of the most common scams is pretending to help speed up the process, rushing you into making a quick decision. When you experience commercial fire damage in Knoxville, the con-men (or women) claim to be a private organization that helps victims through the insurance filing process and speeds things along. They deceive you about being able to decrease the time by half or even more. They succeed at this because they basically dangle the victim's own insurance settlement on a much shorter string.

Another common scam is claiming to be from a federal agency. If anyone states they are from FEMA or the SBA (Small Business Association) and tries to direct you to one company, even SERVPRO, it's very likely they're not with either agency. Neither is allowed to make a recommendation.

The best way to combat these scams is to stay alerted and get all the information possible on every person that contacts you. There are a few key pieces that you should consider from anyone who calls or speaks to you in person:

  • Business License - Every agency, contractor, or other private organization has to have a license to operate. Ask for it, and if the individual won't give it to you or claims that they have some type of special agreement, hang up the phone immediately or close your door in their face. Out of state contractors must register with the State of Tennessee.
  • Physical Address - If someone calls you or leaves a business card that only has a website, use caution. Every local agency should have a brick-and-mortar address. In some rare cases, a local representative may be operating out of their home. If that is the claim, then you should get the address of the regional or national office.
  • Phone Number - Not a cell phone if possible, but a landline that leads to an administrative office where you can talk to a supervisor.
  • Cash Only - If the "contractor" states that he will work "under the table," steer clear of him. Never make a cash deal or down payment during a time of emergency. Step back, evaluate your circumstances, and use common sense.

Once you have this information, contact your local or state government and verify that everything is legitimate. Only after you do this should you listen to any offer.

Contact SERVPRO for Fire Damage Restoration

SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville is fully licensed in every state we operate in and have decades of experience dealing with both natural disasters and supporting you with insurance claims. Call us today at (865) 862-8907; we're here to help.