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Natural Disaster Insurance Scams in the Knoxville Area- Protect Yourself

6/18/2021 (Permalink)

fifty-dollar bill burning on both ends Restoring commercial fire damage can make you feel like you are burning dollars. You can trust the SERVPRO professionals to restore your business.

Don't Let a Fire Burn Up Your Money

After a fire, everyone involved is looking to put it behind them and rebuild their lives as quickly as possible. This rush to get back to normalcy leaves victims of a disaster open to being victimized again in an insurance scam.

One of the most common scams is pretending to help speed up the process, rushing you into making a quick decision. When you experience commercial fire damage in Knoxville, the con-men (or women) claim to be a private organization that helps victims through the insurance filing process and speeds things along. They deceive you about being able to decrease the time by half or even more. They succeed at this because they basically dangle the victim's own insurance settlement on a much shorter string.

Another common scam is claiming to be from a federal agency. If anyone states they are from FEMA or the SBA (Small Business Association) and tries to direct you to one company, even SERVPRO, it's very likely they're not with either agency. Neither is allowed to make a recommendation.

The best way to combat these scams is to stay alerted and get all the information possible on every person that contacts you. There are a few key pieces that you should consider from anyone who calls or speaks to you in person:

  • Business License - Every agency, contractor, or other private organization has to have a license to operate. Ask for it, and if the individual won't give it to you or claims that they have some type of special agreement, hang up the phone immediately or close your door in their face. Out of state contractors must register with the State of Tennessee.
  • Physical Address - If someone calls you or leaves a business card that only has a website, use caution. Every local agency should have a brick-and-mortar address. In some rare cases, a local representative may be operating out of their home. If that is the claim, then you should get the address of the regional or national office.
  • Phone Number - Not a cell phone if possible, but a landline that leads to an administrative office where you can talk to a supervisor.
  • Cash Only - If the "contractor" states that he will work "under the table," steer clear of him. Never make a cash deal or down payment during a time of emergency. Step back, evaluate your circumstances, and use common sense.

Once you have this information, contact your local or state government and verify that everything is legitimate. Only after you do this should you listen to any offer.

Contact SERVPRO for Fire Damage Restoration

SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville is fully licensed in every state we operate in and have decades of experience dealing with both natural disasters and supporting you with insurance claims. Call us today at (865) 862-8907; we're here to help.

Should You Get Air Duct Cleaning of Your Knoxville Home Done by Professionals?

6/11/2021 (Permalink)

inside of clean air duct Did you know that SERVPRO can clean you air ducts? Call us for more information or to schedule an appointment.

SERVPRO Provides Efficient Air Duct Cleaning in Knoxville Homes 

Air duct cleaning of your Knoxville home can improve the air quality by eliminating any blockages in the ductwork. That said, you should only hire professional services such as SERVPRO for cleaning the HVAC and duct system of your home.

SERVPRO professionals that provide air duct cleaning in Knoxville have accreditations from National Air Duct Cleaning Association (NADCA) and IICRC. According to the EPA, an inadequately trained and unaccredited restorer can damage the ducts and heating. SERVPRO uses state-of-the-art equipment to inspect any damage or blockages in the ductwork and use HEPA filters to catch particles as small as 0.3 microns. We only use biocides or other chemical treatments only after consulting with you.

EPA Recommendations on Getting Air Ducts Cleaned in Your Knoxville Home

The EPA recommends that you should get air ducts of your Knoxville home cleaned:

  • Visible obstruction and mold growth-The EPA recommends getting your air ducts cleaned if you observe any growth on hard surfaces. SERVPRO technicians use a borescope that can reach places that are not accessible for visual inspections to detect any signs of mold. SERVPRO also gets the growth in the air ducts checked by a microbiology laboratory to confirm whether it is mold or something that resembles it. 
  • Dust and debris-The EPA recommends getting your air ducts cleaned if the ducts are clogged with excessive amounts of dust and debris. 
  • Vermin infestation-If there are vermin such as rodents or insects in the duct.

SERVPRO’s Responsibility to Our Customers

We are always available to inspect the air ducts upon request, free of charge, for our neighbors. Often, comprehensive cleaning of these airways is not needed, and we are always providing honest judgment if service is required or not. With our advanced equipment, we can clean the HVAC system of excess:

  • Pollen
  • Pet dander
  • Dust and debris
  • Mold spores

Improving the IAQ indoor air quality of Knoxville area homes provides many benefits to the residents.

Call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 for round-the-clock service.

What Techniques are used During Fire Damage Remediation in Knoxville?

5/26/2021 (Permalink)

a fire damaged room with debris everywhere Recent fire in your home? Team SERVPRO has the certified technicians and equipment to remediate the fire damage at your location.

Fire damage remediation Process

When a fire occurs in your home, it causes more than just damage from flames. Knoxville Smoke damage, water damage, and chemical residues that remain behind after burning can cause health effects. A fire remediation company has the knowledge, training, and equipment required to eliminate the unattractive and unhealthy residues left by a fire. These professionals can help make your property livable again, as quickly as possible, and at a reasonable expense.

Techniques for Fire Damage Remediation

Fire damage remediation in Knoxville is done in several steps:

  • A complete inspection of the property is completed to assess areas of damage and ascertain areas requiring the most attention.
  • Areas affected by water from fighting the fire are thoroughly dried using industrial dehumidifiers and heavy-duty drying machines. 
  • The HVAC system is dried and cleaned to prevent the growth of mold that can affect the health of the home residents.
  • Areas of the home that were damaged by flames are rebuilt.
  • Unsalvageable materials that have been damaged by fire and water are removed from the premises.

Correcting Water Damage

Water damage can cause as many problems as the fire itself. Furniture, construction materials, and personal items that remain in standing water can become a breeding ground for mold spores. Mold growth can cause several health effects. A Knoxville fire damage remediation company has the knowledge and equipment to thoroughly remove the moisture from all areas of your home, to restore it to a healthy environment.

Restoring Your HVAC System

Fire Damage can prompt significant damage to your HVAC, affecting the wiring, ductwork, filters, and other components. The resulting soot and water damage can lead to your system being unusable until appropriate repairs are made. A professional fire damage remediation company can assess and repair the damage so that your system can be returned to service.

Rebuilding Damaged Structural Components

A fire can cause significant damage to construction materials and structural components in a home. This damage must be carefully evaluated to ensure the safety of the structure. A professional fire damage remediation company can ensure that all damaged areas are replaced, using independent contractors and ensuring that the work is done correctly and safely.

Disposing of Unsalvageable Debris

After a fire can result in a variety of hazardous materials left on your property. Water-soaked materials that breed mold can be left behind. Smoke-damaged furniture, drywall, and other items can continue to contaminate other items. In some cases, these items can be cleaned and repaired. However, other items must be disposed of safely, according to local disposal regulations. A professional fire damage remediator can ensure that these items are removed from your property for proper disposal.

Assessing Fire Damage and Remediation Issues

A fire incident brings about concerns of odor problems, structural damage, lurking moisture problems, and other unique issues. Fire damage remediation can correct these problems and restore your home to its former condition. An experienced fire damage remediation team can do a thorough assessment of the damage to your property and initiate the appropriate corrective measures to make it "Like it never even happened." 

If your home has been involved in a fire, contact a local fire damage remediation company, SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville, to help get your property and life back to normal. (865) 862-8907

Dangers Arise When Dealing with Knoxville Flood Damage

5/21/2021 (Permalink)

a flooded living room with furniture floating everywhere Flooded? Team SERVPRO is standing by 24/7 with water removal equipment and trained technicians to mitigate the flood damage in your home.

Flood Damage in Knoxville

According to statistics, New England is heavily impacted by most tropical storms and hurricanes, regardless of where they have originated. The flood damage suffered from natural disasters such as these is best remembered by Hurricane Sandy in 2012, which affected Connecticut to the tune of $510 million worth of damage.

Flood damage in Knoxville is nothing to put off preventing. Experiencing a flood from a burst pipe or natural disaster is stressful because it is never expected. SERVPRO knows how devastating flood damage can be, which is why we respond to flood emergencies with advanced equipment, best practices, and the goal of getting you back in your home as soon as possible.

Avoiding Additional Risks After A Flood Event

Flood damage is a common experience for homeowners in Knoxville. The damage that results must be attended to immediately before it does more permanent damage from leaky roofs, a washing machine mishap, an overflow, or natural flood.

It is vital to avoid additional dangers that may be present to you after any flooding has occurred. The Federal Emergency Management Agency (FEMA) has informed homeowners of specific steps they should take after a flood event, like calling a professional water repair and restoration company like SERVPRO.

From the outside of your home, where it is safe, check for any visible signs of structural damage, such as a cracked foundation, warping, and holes. If it is safe to do so, get to your main circuit breaker and turn off all electricity. It would be best to have a working flashlight ready as you do not want to turn on any lights, even in a garage. Since most water shut-off valves are located outdoors, it is crucial to shut off all water. This will make cleanup and the arrival of service professionals a lot easier.

It is essential to keep in mind that completing these steps to avoid additional risks should only be done if it is safe.

Contact Us

No matter how your home has experienced flood damage, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

Whom Should Business Owners Call For Water Mitigation In Knoxville Businesses?

5/16/2021 (Permalink)

a puddle of water on wood floor Water can sure put a damper on your business. Contact SERVPRO for water removal and drying out services. We are standing by 24/7.

Talk to a Reputable Restorer Like SERVPRO to Handle Water Mitigation in Your Knoxville Business

Rainwater from a broken window or damaged roof can cause significant damage to your business inventory, drywalls, furniture, as well as unbearable odor. However, professional restorers like SERVPRO can minimize the secondary damages and restore your business to its pre-damage condition if involved on time.

SERVPRO restorers are always available to help entrepreneurs with water mitigation in Knoxville businesses. Secondary water damage can begin within a few hours. Immediately water gets into your business, it seeps into your drywall and floor. Mold can grow all over your business within 24 hours and cause health effects to your customers and team of staff.

Water removal is the primary step in water damage restoration. It speeds up the drying process and minimizes odors. SERVPRO restorers have hi-tech equipment and tools that help us restore our customer’s business within a brief period.

We have state-of-the-art products that help our restorers clean and combat odors in the affected commercial building. We can use microban, which is both a phenolic and quaternary product. The product combats a wide range of fungi, viruses, and bacteria. It has a natural, pleasant smell that counteracts odors without additional fragrance. We can use thermal hygrometers to measure the temperature and relative humidity of air masses. When monitoring a worksite, we compare the readings of five areas, including:

  • The air outside the structure
  • Air in the unaffected areas
  • Air in the affected areas
  • Air coming out in the HVAC system

For an effective application, our SERVPRO restorers can use an electric sprayer to apply the product. The equipment helps us spray the product directly onto the contaminated areas effectively without wetting the surfaces. Since the machine sprays the product in the form of vapor, we open all windows and doors to increase air circulation. With that, the moist air leaves the property.

With advanced equipment, a team of highly skilled restorers, water damage should not distort your daily business activities. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 for fast and effective restoration. We’re Faster To Any Size Disaster.

Can Professional Restoration Services Help with Basement Flooding Cleanup in Rocky Hill?

4/28/2021 (Permalink)

flooded basement, appliances, shelves It looks like this Rocky Hill flooded Basement needs SERVPRO for water extraction, drying, and sanitizing. Just a phone call away.

SERVPRO Can Assist Residents of Rocky Hill with Flood Damage from Adverse Weather Events

Most properties that are in flood risk zones have infrastructure and architecture designed to withstand severe weather and high volumes of water. However, sometimes equipment like sump pumps or drainage systems can become overloaded and malfunction. In these situations, you may need a professional restoration service to remove water and perform emergency mitigation to prevent secondary water damage.

A property with flood damage in Rocky Hill can be a dangerous place. We recommend that if the flooding is contained within a specific area such as the basement to avoid the area until professional restoration technicians arrive. There are many potential hazards in a flooded basement and the potential for a water contamination issue. This is always the case, contaminated, biohazardous groundwater.

  • By scoping the property, our technicians can tell the water contamination level and necessary equipment.
  • Once you sign your Authorization to Perform Services Form, we can begin work mitigating loss.
  • Using advanced sensory equipment, our technicians can track the passage of moisture through the home.
  • Flood cuts to minimize demolition and disruptions

Flooded properties can cause significant damage. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville for flood damage at (865) 328-9417.

Is it Time for Air Duct Cleaning in Your Knoxville Home?

4/22/2021 (Permalink)

employee holding a brush down an open air vent Contact SERVPRO for air duct cleaning in your home.

Between allergens and contaminants, many possible threats exist with dirty ducts in Knoxville properties. 

Any air duct cleaning process happens in stages, which begins with the customer. Understanding changes in your environment can often indicate the need to secure ductwork cleaning near me. A higher concentration of dander, allergens, and microbes can be hazardous or irritating to those exposed, making it worthwhile to consider an inspection of your system to see if air vent cleaning is necessary. Some of the possible particles in your ductwork include:

  • Pet dander
  • Fungal spores
  • Dust mites
  • Pollen
  • Mold
  • Germs/bacteria

How Do You Know You Need House Vent Cleaning? 

Much of the decision to pursue air duct cleaning in Knoxville homes comes from a visual inspection. With snakes and borescope cameras, professionals can slowly work their way through accessible heat vents and returns to evaluate the condition of ductwork and other debris/build-up that might exist. Indoor air quality can be a substantial concern for homeowners, especially with family members that are more susceptible and sensitive to allergens, contaminants, and microbial concerns. There are a few key indicative conditions that can assure your needs for AC duct cleaning, including:

  • Mold colonies are discovered during a professional inspection
  • Evidence of rodent/vermin/insect infestations exist
  • Ducts have become choked off or clogged with debris, matter, and dust

Efficient AC Duct Cleaning Procedures Improve Performance 

Even without glaring signals that air vent cleaning is vital, periodic house vent cleaning can benefit the property and its occupants. This process implements ductwork cleaning and accesses coils in the HVAC unit to improve efficiency and performance. Cleaning these critical elements prevents the air conditioning from freezing in hot, humid conditions and helps the furnace to perform at optimal levels when necessary. Our trained technicians have experience with heating duct cleaning and HVAC cleaning to improve air quality and production.

Removing Build Up with AC Vent Cleaning Can Save Money

Once our professionals providing our air duct cleaning services identify the build-up and throttling of your HVAC system’s output, several tools are deployed to help with this situation. High-powered HEPA vacuums can be sealed over vents and registers, exhausting any particles outside the property, brushing duct surfaces to loosen build-up, and packed particulates with drill-powered whips and soft/hard-bristled attachments. When used together with HEPA vacuum systems, dust and debris can be dislodged from affected surfaces, and the blockage/throttling is eliminated. With a higher airflow output after the heating duct cleaning, the HVAC unit does not work as hard to produce the same heating and cooling results, reflecting on energy bills.

Prepare for Allergy Season with Air Duct Cleaning Services

Allergens are a substantial concern for families sensitive to changing environmental conditions. Without a properly working HVAC system and an unknown need for air duct cleaning, you could be reintroducing high concentrations of dander, pollen, and other agitating particles into the living space. Indoor air quality (IAQ) is critical for those suffering from allergies, and ductwork cleaning can protect furniture and carpets from these circulating pollutants during the cleaning process.

Is There Ductwork Cleaning Near Me? 

As certified National Air Duct Cleaners Association (NADCA) professionals, we can provide an efficient and satisfactory AC duct cleaning or house vent cleaning process for area homeowners. We respond quickly to needs in the Greater Knoxville area and throughout Knox County. We promise to inspect thoroughly and may suggest that duct cleaning is not needed at this time. We provide this service on an “as need” basis. 

When you believe you might require air duct cleaning services, our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team can help. Give us a call anytime at (865) 862-8907.

Can Black Mold Cause Permanent Damage to Commercial Premises in Knoxville?

4/20/2021 (Permalink)

female holding a mold sign SERVPRO can detect mold in Knoxville without signs--but inspections--and then mold remediation, "Like it never even happened."

SERVPRO is a Licensed Mold Remediation Provider Based in Knoxville

Black molds can spread quickly through a business property. Using dehumidifiers can be an effective stopgap solution to mold growth. However, you may find that the fungi continue to return as the problem's source has not been addressed. Commercial premises, which commonly use acoustical ceilings or carpeting, can be adversely affected by continued mold growth.

Our commercial mold remediation team here in Knoxville can help your business reduce the microorganisms to a manageable level. Sometimes the visible signs of microbial growth belie a much more severe problem. SERVPRO technicians can conduct a thorough inspection of the affected areas using moisture sensors, meters, and hygrometers to find the source of a microbial growth issue. Follow the water, and finally apply an antifungal agent.

  • Moisture sensors are designed to be placed on surfaces and provide data on potential water recesses behind walls or in cavities.
  • A moisture probe can determine the moisture content, which could be a leading cause of mold growth on semi-porous material.
  • Hygrometers allow technicians to assess whether mold colonization is a result of high indoor humidity levels.

Protect your business and staff. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville for mold remediation at (865) 328-9417.

Is Professional Flood Restoration Available in Knoxville?

4/13/2021 (Permalink)

servpro semi with workers parked From a large Knoxville building to a small cottage--SERVPRO provides excellent water removal and storm damage remediation

SERVPRO Assists Knoxville Residents with Flood Damage All Year Round

Knoxville is situated on the East of Tennessee with a population of 187,063. However, the surrounding metropolitan area that makes up wider Knoxville is home to close to one million residents. Despite lacking the global reputation of its close neighbors Nashville and Memphis, Knoxville remains a charming city with its ballpark, rich pre-civil war history, and architecture. The modern urban centers boast excellent museums, 1920s cinemas, southern-style restaurants, and live music bars. The area is equally admired for its stunning landscape with the nearby Smokey Mountains and state park and the winding Tennessee River that runs through the town.

Knoxville was a relatively prominent part of early US history. The region was run by both confederate and unionists during its three-hundred-year history, even, at one point, being the capital city. Infrastructure projects in the mid-eighteenth century boosted the local economy, which was sustained until the 1920s. In the latter half of the twentieth century, numerous rejuvenation projects took place in Knoxville, notably with the World's Fair hosting in 1982. The downtown of Knoxville, in particular, has benefited significantly from revitalization projects in the recent past. Knoxville's city is home to over forty festivals a year, from craft breweries and car shows to cultural heritage and Farmer's Markets.

  • The Tennessee Theater is one of the more eye-catching places to visit in Knoxville. Built-in the 1920s, initially as a movie venue, the stunning auditorium has since been converted to traditional theater. The rotating roster includes classics and contemporary works.
  • The SunSphere Tower is one of the surviving landmarks from the 1982 World Fair and has become an iconic part of Knoxville's skyline. The observation deck is free admission and provides a stunning panoramic view of the Smoky Mountains, State University, and Tennessee
  • James White's Fort is among the oldest surviving structures in the South of the United States and dates back to Knoxville's founding. Local tours provide a fantastic guide to forming this unique town, a must-see historic site alongside Bleak House.

SERVPRO in Knoxville Can Help you Overcome the Damaging Impact of Flooding on your Property

Flooding emergencies can occur to any homeowner and are often traumatic, time-sensitive events. To recover the property quickly and reduce losses, it is essential to use a qualified restoration service. Contact us for:

SERVPRO technicians are local to Knoxville and can arrive on-site within four hours of notification of loss. Our crew chiefs are experienced in dealing with flooding situations on residential properties.

  • We can remove physical materials from the property quickly to accelerate the drying procedure.
  • Our team is experts at identifying salvageable and non-salvageable items for removal quickly.
  • Using advanced structural cavity drying equipment like injectidry systems, we can mitigate the impact of water migration.

In an emergency flood situation, do not hesitate to contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville for flood damage at (865) 328-9417.

What Can Be Done about Stains during Water Damage Repair?

3/24/2021 (Permalink)

a SERVPRO vehicle in a parking lot Regardless whether the leak is small or large, SERVPRO can help. Contact our team right away for water damage remediation services.

SERVPRO Tackles Stains After Water Damage in Rocky Hill

Even a small water leak can cause stains in your home. For example, a leaking appliance could bring delicate materials into contact with chemical cleaning agents. A flood from outside might bring dirt or contaminants with it.

SERVPRO is on hand to help with stains after water damage in your Rocky Hill home. The most common areas where stains appear are upholstery, rugs, carpets, and throws or scatter pillows. Taking care of your belongings is our priority, which is why we follow this step process for stain removal:

  • Remove any excess soil.
  • Determine what exactly spilled on the surface, so we know what we are dealing with.
  • Determine the type of fiber – sometimes we use burn tests, chemical tests, or gravity tests for this.

Once we have that information, we will let you know the likely outcome and agree to a plan. In the case of water damage, water-based cleaning agents are usually the best. We start with the gentlest cleaner and progress to more potent preparations if necessary. This helps protect the fibers from damage.

For careful stain removal, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.