Recent Posts

How Should Mold Removal Companies Train Their Staff?

11/22/2021 (Permalink)

Mold on ceiling tiles in a building SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville can explain all the limits with mold damage. Reach out today, we are here to help.

Rocky Hill Homeowners Searching For Mold Removal Companies With Expert Technicians.

If you were looking for a doctor in Rocky Hill, you would need to know he had the right training. If you take your car into a car shop, you want a mechanic who has learned her trade. 

When you are searching for a company to help you clean or repair your house, it is vital to know that they have the correct training. If you are looking for mold removal companies in Rocky Hill, you want to be sure their staff know their job and are the best. What kind of training does a person need in mold remediation? And how should companies provide it?

Who certifies mold removal companies?

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a non-profit body for certifying cleaning and remediation specialists. The IICRC is the gold standard for mold removal training (along with other kinds of restoration such as fire and flood.)

All our technicians are IICRC certified, so you know they are up to date with the latest and most effective mold removal techniques.

What do remediation specialists learn?

  • Certified technicians learn about:
  • Mold and how it spreads and propagates
  • How to assess a mold damage situation
  • The industry-standard techniques for mold remediation
  • Proper drying techniques and how to test for moisture levels in the area
  • How to deodorize a space after mold removal

Every SERVPRO franchise has several specially-trained mold specialists. You can rest easy knowing our teams are up to date on all best practices.

What about ongoing training?

At SERVPRO, we believe ongoing training is essential. That is why our training includes:

  • Initial 15-day training at our corporate facility
  • Self-paced employee certification training
  • Web-based e-learning with knowledge tests to keep our team sharp

We invest in continued training for our technicians because we know that is the best way to ensure you get the mold removal service you need.

We also equip our teams with the best equipment, from dehumidifiers to air scrubbers and fogging machines, because we know that even the most well-trained experts need the correct equipment for the job.

If you need a mold removal company, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

Why Should Knoxville Business Owners Hire Professional Water Damage Recovery Firms Over In-House Cleaning Crews?

11/15/2021 (Permalink)

A trashcan full of water in a building. SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville understands the stress that comes along with a large water loss. Let us take some stress.

Speed, Training, Specialized Commercial-Grade Equipment, and Project Scalability Place SERVPRO in a Class by Itself When Completing Large-Scale Water Damage Repair in Knoxville

When your Knoxville business suffers a water damage, your first inclination might be to coordinate the clean-up with your on-staff housekeeping personnel. Before you commit to this approach, keep in mind that your facility might not have the specialized equipment needed to remove massive water quantities.

What Is the Time Frame for an Appropriate Water Damage Repair Response in Commercial Buildings?

 Water damage repair in your Knoxville commercial building cannot wait for regular business hours. Building materials and contents deteriorate within minutes to hours of the water incursion, even if the leak or overflow occurred over a weekend or during the wee hours. A response within just a few hours maximum at full working capacity is critical to mitigating any further harm and assuring that disruptions to your everyday operations are kept to a minimum. Waiting for your in-house cleaning crew to assess the situation and obtain required equipment delays the start of mitigation unreasonably, and interferes with your core staff’s ability to provide services and goods to customers.

Does High-Quality Water Damage Repair Require Specialized and Advanced Training?

 Working with a professional water emergency recovery company like SERVPRO ensures that the individuals assessing planning and implementing interventions have the training and a scalable inventory of water extraction and drying tools. Managing contamination concerns, which are often possible in a water damage situation, need guidance from knowledgeable managers up-to-date with the latest local regulations concerning containment and lawful disposal. Our team completes the Institute of Inspection Cleaning and Restoration Certification (IICRC) coursework before working on any field project. It brings technicians certified in most, if not all, of the following specialties to your site:

  • Water Damage Restoration Technician (WRT)
  • Applied Structural Drying (ASD)
  • Applied Microbial Remediation Technician (AMRT)
  • Building Moisture Thermography (BMT)
  • Commercial Drying Specialist (CDS)
  • Odor Control Technician (OCT)

 Allow the capable crews from SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville to assess, plan, and implement the water damage repair agenda in your commercial building. Call us at (865) 862-8907 24-hour a day to schedule a prompt evaluation.

Can SERVPRO Help Knoxville Property Owners in Fire Damage Restoration?

11/10/2021 (Permalink)

A home with fire damage and boarded areas. Let our trained SERVPRO professionals assist your Knoxville fire damage.

Fast Service and Trained Professionals Make SERVPRO a Premier Fire Damage Restoration Service in Knoxville

Cleaning the smoke and soot residues during fire damage restoration of your Knoxville home is one of the most testing aspects of the process. SERVPRO techs use several scientific principles to effectively clean the residue without damaging the surfaces after a fire incident. 

One of the most important factors that make SERVPRO techs efficient during fire damage restoration of your Knoxville home is their use of chemistry during the cleaning process. SERVPRO techs understand that for fast and efficient cleaning, it is important to use the right cleaning solutions that can bridge the gap between the soil and water, making the cleaning process easier. 

How do SERVPRO Techs Choose Which Cleaning Agent to Use During House Fire Cleanup in Knoxville? 

The choice of a chemical cleaning agent for removing residue depends on the type of soot residue deposited after a fire incident in your Knoxville home. However, one of the key principles that SERVPRO techs use is "like dissolves like."  

The restorers use a water-based cleaning agent to remove soils that can dissolve or disperse in water. The detergents in these cleaning agents help the oil-based soils to mix with water-based cleaning solutions. The techs also consider the pH of the residue and the pH of the cleaning agent. 

When a stronger cleansing action is needed, the techs use bleaching solutions that either add oxygen or remove oxygen from the chemical structure of the soil. Depending on which action is required, the choice of a cleaning agent is made. 

Whatever cleaning agent is chosen, the SERVPRO techs always protect the underlying surface that is being cleaned. 

If you need help with fire restoration of your home, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

What Damage Can a Leak in the Ceiling Cause Knoxville Homes?

10/26/2021 (Permalink)

burst pipe When a pipe burst and causes water damage in your home, you need the services of SERVPRO water damage restoration technicians. Call now!

A persistent leak can be highly damaging to Knoxville properties in multiple ways. 

A disturbing fact about small leaks in your residence is that you might not notice them for days or even weeks. Persistent drips can work their way out to the surface materials, and by this time, have caused considerable damage to the structural cavity.

Deterioration of Building Materials 

The exposure of building materials to water damage in Knoxville homes can be more than these structural elements can withstand over a long period. As building materials deteriorate and erode, the need for controlled demolition becomes greater. Demolition of moist materials provides direct access for drying tools to reach the damaged areas.

Needed Repairs of the Plumbing System

Once the plumbing system is visible, often the leak is easy to detect. When locating the problem is more challenging, we can trace the severity of the water damage to its worst points and often find the breach. With a general contractor license, our SERVPRO team can perform the necessary plumbing repairs to get this utility recharged and pressurized for use in the home.

High Levels of Moisture Damage 

Clearing out lingering moisture from the ceiling cavity can be a focal point for our responding technicians. Over time as a plumbing fixture leaks, the entire surrounding area can become saturated and damaged by these damp pockets. With these surface materials removed by the controlled demolition process, we can access moist materials with drying equipment like:

While there are hundreds of causes for water damage in area homes, situations like ceiling leaks can be disastrous for the property. With the expertise of our SERVPRO of Rocky Hills / Sequoyah Hills / South Knoxville water restoration professionals and our general contractor license, we provide comprehensive recovery services. We are available anytime at (865) 862-8907. 

Mitigating Water Damage Losses in Downtown Knoxville with Emergency Services

10/19/2021 (Permalink)

SERVPRO logo SERVPRO IICRC certified technicians are trained and experienced in all phases of water damage restoration. 24/7 365 days a year we are here for you.

We begin restoration with a few key mitigation strategies in Downtown Knoxville homes. 

With water damage being among the more common call-outs that our professionals must address, we stay ready to meet these demands with pre-stocked trailers and production vehicles. Getting mitigation started as soon as possible is critical to reducing restoration costs for the customer.

Assessing the Situation and Hazards 

Before water mitigation in downtown Knoxville homes and properties can begin, a proper restoration strategy must be determined through an inspection process. Our production manager walks through the property with the owner to identify customer priorities and areas that could be hazards for responding technicians. Job scoping identifies:

  • Structural damages
  • Debris
  • Mold threats
  • Damaged contents

Relocating At-Risk Contents 

Homes and apartments are full of valuables, treasures, keepsakes, and personal belongings that matter as much to the customer as the structure does. Emergency services must account for the value that clients put on these contents. We have on-site cleaning strategies and relocation services to move these items to our nearby facility for focused cleaning and safe storage.

Water Removal Services 

Perhaps one of the most necessary emergency services available after water damage is extraction. We have dozens of water removal tools in our inventory capable of handling threats of varying sizes and severities. Pooling water can be among the most hazardous conditions for sensitive building materials, so we quickly remove standing water as fast as possible with pumps and vacuums.

Specific emergency services are critical in restoring and recovering damaged properties after water loss incidents. As rapidly as these situations can get out of control, we have an urgency to our response to ensure the appropriate mitigation strategies are implemented as soon as possible. Our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team is ready to help 24/7 at (865) 862-8907.

Stages of Cleaning Up After Flooding in Knoxville Homes

10/13/2021 (Permalink)

Here to Help advertisement Blackwater contamination is nothing to be playing with. SERVPRO techs use the latest equipment and technology for all storm damage restoration jobs.

There are many types of cleaning and restoration needed in damaged Knoxville properties. 

Flooding is one of the most devastating conditions that homes and businesses can endure, making it vital for restoration professionals to respond immediately to help. We have a fast mobilization for storm damage situations, allowing for mitigation to start as soon as possible.

Muck-Out Cleaning Services

One of the first steps in cleaning up flood damage in Knoxville homes is removing debris, and solid matter carried in with the intruding water. Muck-out cleaning services target mud and debris throughout the property, which can be instrumental in reducing pathogenic threats and contaminants for faster restoration and cleaning to come.

Content Cleaning and Restoration

One of the areas where cleanup is needed most is with the exposed and damaged contents in the house. Protecting the items that matter most to your family often involves inspections and assessments to determine the viability of restoration. Often, off-site cleaning and recovery are needed at our nearby SERVPRO facility. Here, your personal belongings can benefit from:

  • Surface cleaning
  • Drying
  • Deodorization
  • Safe storage

Surface Cleaning to Disinfect and Restore Property 

Cleaning surfaces exposed to natural floodwater is critical to overcoming the damage that flooding can do in the house. Contamination is a perceived threat with all blackwater incidents, making it vital for disinfection processes to begin as soon as they can. We have multiple cleaning agents and sporicidal products to limit bacterial and mold development.

After a flood, your home can be devastated by the damage. With fast and deliberate actions by our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team, we can work to provide a mitigative strategy to clean and restore your residence to its original condition. We are ready 24/7 to help at (865) 862-8907.

Water Damage in Your Knoxville Property

9/29/2021 (Permalink)

Esporta washing system two units SERVPRO offers advanced cleaning equipment to restore water damaged fabrics and contents in the Knoxville area, "Like it never even happened."

How to Restore Upholstery and Sensitive Fabrics After Water Damage in Knoxville

You may be worried about the potential expenses of a water damage claim, but the sooner you act, the sooner you can begin to mitigate those damages. Unwanted water in your home is a time-sensitive issue. The longer the water sits, the more likely it is to degrade, spread to other rooms, or permanently damage your contents. Degradation in water categories can see many salvageable items become non-salvageable. Using a professional restorer means the contents of your home have the best chance of restoring to the previous condition.

You can begin dealing with water damage in your Knoxville home by removing any small items from the affected area and shutting off power via the fuse box. Wet electrical devices can suffer permanent harm when electrical currents run through them. Contact your insurance provider immediately and make a call to a professional restoration firm. On arrival, SERVPRO technicians can perform mitigation straight away by blocking heavy furniture above the water level as well as removing excess moisture.

Water Clean Up

Emergency tasks stop the harm-causing elements of property damage. The next step is to begin sorting items for restoration. Depending on the degradation levels of the water, there may be lots of recoveries or very little. However, SERVPRO technicians have access to state-of-the-art equipment and machinery. Fabrics, which could usually suffer permanent harm, are recoverable using Esporta Washing Machines. In Esporta washing machines, the textiles are held in place while hydraulic pressure performs the cleaning. These can remove up to 99% of soiling from even sensitive fabrics.

Other items in the home, like furniture or upholstery, are cleanable on site. SERVPRO technicians can set up proper drying conditions to help reduce the moisture content of furnishings. Rotary machines have special fittings for gentle agitation of upholstery and are suitable for leather, suede, hybrid, and cotton coverings. We can use specialized conditioners during cleaning to ensure your upholstery returns to its previous condition.

Using professionally trained restorers can help you to salvage plenty of your possessions from a waterlogged home. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

Various Smoke Residues Can Present Unique Obstacles for Our SERVPRO Team Restoring Your Knoxville Home

9/22/2021 (Permalink)

photo of servpro p-u truck and van When these SERVPRO vehicles are in your fire damaged Knoxville home's driveway, you can relax and leave the cleanup and restoration to us

Multiple Types of Smoke Residues Could Threaten Your Knoxville Home After a Fire Damage Incident

While wet smoke residues can be among the worst to clean and restore, specifically because of the thickness of coatings and the types of materials that can become affected, an almost equally challenging remnant to address are protein residues. These exist after fires break out in your kitchen, and specific types of meat, fish, poultry, and other protein-based foods burn.

Grease kitchen fires can already be challenging to extinguish for homeowners or even the first responders addressing fire damage in your Knoxville residence. The combustion of proteins could have instantaneous effects on exposed materials and contents within the room. The closest structural elements in the proximity of the fire can often be the worst damaged by these thick residues. Protein smoke damage can get identified by:

Do Cabinets Require Removal?

Close structural surfaces and fixtures within the kitchen can often become the worst damaged by these lingering residues. While combustion can compromise several individual cabinet units, the entirety of the cabinetry in your kitchen might not require removal and replacement. Cleaning and refinishing services might be more cost-effective, but this depends on the cabinets' material and the severity of the present damage. Careful consideration of these fixtures' condition is necessary by our project manager and crew chief to determine the best approach to return your damaged kitchen to its previous state efficiently.

Fire damage events can be devastating to your home, even when kitchen flare-ups keep the bulk of the damage localized to one room. Our SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville team can help with potent products, practical methods, and industry-leading equipment to address smoke residues and other damages after a fire. Give us a call today at (865) 862-8907.

Handling Drywall Poses Significant Challenges During Water Damage Repairs in Knoxville

9/14/2021 (Permalink)

flood cut lower wall SERVPRO can mitigate water damage by extracting water from hardwood flooring and removing non-salvageable drywall in Knoxville homes

SERVPRO Looks for Convenient Ways to Handle Deteriorated Materials during Water Damage Remediation

If there is a leak in your property, one of the most vulnerable structural materials is drywall since it can absorb water from the floor through wicking or even from the air since it is hygroscopic. Many plumbing systems in Knoxville properties also run through cavities covered with drywall panels leading to immediate exposure when there is a leak.

Although drywall is vulnerable to moisture exposure, the need for extensive water damage repair in Knoxville properties varies on a case-by-case basis. Depending on the time it takes to discover the water exposure, issues can range from slight wetness, bubbling, and cracked paint or mold infestation. Our SERVPRO technicians help determine the full extent of the problem through physical examination and probing with tools such as moisture meters and sensors.

The level of challenge when dealing with drywall might be linked to whether you are doing:

  • Water clean up
  • Cleaning up after a sewer backup
  • Flood restoration

If the water is from clean sources, challenges arise mostly because of extended exposure. SERVPRO professionals can help limit exposure since we have powerful water extraction equipment that reduces the time it takes to remove pooling water from a property. We also take steps to expedite the drying of any wetness by directing airflow towards the wall surfaces using air movers.

Other cases involving dirty or contaminated water require drastic action. Our SERVPRO technicians cut away parts of the drywall soaked in polluted water since cleaning cannot eliminate contamination.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has profound knowledge of the effects of water on various materials, thus delivering the appropriate solutions. Call us at (865) 862-8907. We’re Faster To Any Size Disaster.

SERVPRO Proud to Coordinate the 20th Anniversary NFFF Knoxville 9/11 Memorial Stair Climb at the Sunsphere

9/7/2021 (Permalink)

Firefighters in full gear lined up next to a stage at the Sunsphere in Knoxville Tennessee Follow the Links to See How You Can Help Support the Families of Fallen Firefighters

Although twenty years have passed since the horrific events of September 11, 2001, the nation’s awe of the selflessness demonstrated by the 343 NYFD firefighters who lost their lives saving others remains undiminished. Area residents can seize the opportunity to honor these heroes by joining the Knoxville 2021 National Fallen Firefighters Foundation (NFFF) Stair Climb Event.

Every September, firefighters, first responders, military personnel, ROTC Members, individuals, and groups across the country memorialize the ultimate sacrifice made by the 343 New York City Firefighters and Paramedics killed that day while rushing in to those two doomed World Trade Center Buildings as everyone else was rushing to get out.  We remember the 23 NYPD Officers and 37 Port Authority Police Officers killed.  We remember the 125 Civilians and Military Personnel killed at the Pentagon.  And we remember the nearly 3,000 Civilians who perished in the towers and on those four airliners that day. 

Nothing can bring the fallen firefighters back to their grieving families and communities. The Knoxville 911 NFFF Memorial Stair Climb will be a powerful and moving display of support and gratitude for the firefighters’ courageous efforts.  On September 11th, the story of the terrorist attacks will once again be told, the 343 fallen firefighters will be remembered and the community will renew its commitment to “Never Forget”.   The Knoxville Community will hear from the likes of Congressman Tim Burchett, Mayor Glenn Jacobs, Fire Chief Stan Sharp, UT President Randy Boyd and Lieutenant General Lawrence Nicholson, USMC.

How You Can Help the Families of our Fallen Firefighter Heroes

First responder registration and donations can be accessed by going to  Your donations and participation are truly appreciated.  The event will begin at 8:00 a.m. on Saturday, September 11, 2021 at the Knoxville Sunsphere. If you have any questions, please contact the event coordinators at SERVPRO of Rocky Hill/Sequoyah Hills/South Knoxville/Loudon/Roane and Hamblen Counties at (865) 862-8907.

Read more on our Facebook Page.