Recent Posts

What Can Be Done about Stains during Water Damage Repair?

3/24/2021 (Permalink)

a SERVPRO vehicle in a parking lot Regardless whether the leak is small or large, SERVPRO can help. Contact our team right away for water damage remediation services.

SERVPRO Tackles Stains After Water Damage in Rocky Hill

Even a small water leak can cause stains in your home. For example, a leaking appliance could bring delicate materials into contact with chemical cleaning agents. A flood from outside might bring dirt or contaminants with it.

SERVPRO is on hand to help with stains after water damage in your Rocky Hill home. The most common areas where stains appear are upholstery, rugs, carpets, and throws or scatter pillows. Taking care of your belongings is our priority, which is why we follow this step process for stain removal:

  • Remove any excess soil.
  • Determine what exactly spilled on the surface, so we know what we are dealing with.
  • Determine the type of fiber – sometimes we use burn tests, chemical tests, or gravity tests for this.

Once we have that information, we will let you know the likely outcome and agree to a plan. In the case of water damage, water-based cleaning agents are usually the best. We start with the gentlest cleaner and progress to more potent preparations if necessary. This helps protect the fibers from damage.

For careful stain removal, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

How Many Contractors Will You Need after Flood Damage?

3/19/2021 (Permalink)

a SERVPRO vehicle outside of a gas station it is helping Flooded? We got that covered! Team SERVPRO can help with flood damage remediation issues in your home.

SERVPRO Helps Knoxville Residents Deal with Flood Damage Repair

Cleaning up after a flood can be a long and involved process. Depending on where the water entered your home and how much water entered, you might be facing an intense cleanup process.

Thankfully, SERVPRO is on hand to help you deal with every aspect of flood damage to your Knoxville home. We understand that our customers are concerned about how many different contractors they will need to contact. The thought of coordinating with other people is stressful. For example, you might need:

  • A decorator to rehang or replace wallpaper or replace carpets.
  • A plumber to deal with any damage to your home plumbing.
  • A builder to replace drywall or insulation or even rebuild a wall.
  • An electrician to test or dispose of damaged appliances or fix wiring problems.

Our team can coordinate all of these people. We only work with contractors we trust, and we train them to make sure they perform to the high standards we expect from all our technicians. You do not need to worry about contacting different people because SERVPRO can do it for you.

If you are worried about flood damage in your home, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

Are You Worried about Fire Damage in Knoxville?

3/14/2021 (Permalink)

a fire damaged room with soot covering everything Fire damage woes? Contact SERVPRO at (865) 862-8907 for cleanup and remediation services.

SERVPRO Takes Care of Fire Damage Cleanup

Knoxville is the County Seat of Knox County in Tennessee, with a population of 187,603. Knoxville has a long and fascinating history, and one of the loveliest things about it is its proximity to the wide-open spaces of the Great Smoky Mountains National Park.

Knoxville's history stretches back to 1000 BC, during the period known as the Woodland Period. The area has many prehistoric sites, including burial mounds, habitation sites, and even ancient villages. Settlers arrived in the area by the end of the eighteenth century, and Knoxville quickly became famous as a stopping point for travelers. By the middle of the nineteenth century, Knoxville had become a thriving trade center for locally produced items such as corn, tobacco, and whiskey.

Knoxville enjoyed a prosperous manufacturing industry in later years, although its fortunes declined during the great depression. Recent years have brought revitalization to the city, along with a rapidly growing arts movement.

Come and explore the Great Smoky Mountains

The Great Smoky Mountains National Park covers 522,419 acres and contains some of the highest mountains in North America. The park is well known for its grand mountain vistas, sweeping meadows, and fir population. Some say Knoxville was instrumental in getting the Great Smoky Mountains recognized as an area worth protecting and preserving. In 1913, Knoxville hosted the National Conservation Exposition, which ran for two months. The exposition focused on the area's resources and also included talks on the importance of local wildlife. Several citizens involved in the exhibition were involved in creating the Great Smoky Mountains National Park.

There is so much to see and do in the park that you might find yourself spoiled for choice. One place to start is with the many historical sites within the park. Some popular historic locations include:

  • Cades Cove is an isolated limestone valley that is well-loved for its peace and quiet and scenic mountain views. 
  • Roaring Fork Valley is home to the Roaring Fork stream. Walking through the valley will take you past beautiful waterfalls and river vistas. The Roaring Fork Historic District is home to several authentic nineteenth-century farm cabins.
  • Noah "Bud" Ogle Place is a beautifully preserved example of a nineteenth-century Appalachian farmstead. You can see the original farm cabin, barn, and tub mill.

As well as historic districts, the park offers miles of nature trails, hiking, fishing, horseback riding, and camping.

How can SERVPRO help with deodorization after fire damage?

Deodorization is a concern for any homeowner after fire damage. Smoke smells tend to linger and provide an unpleasant reminder of the blaze. There are several ways to deal with fire odors. One of the easiest ways is using odor counteracting beads. These beads:

  • Are permeated with solvent-based odor counteractants.
  • Release odor-fighting chemicals to drift on the air currents.
  • Mask smoke smells and freshen up the area we are treating.

Because of the solvent properties of the beads, we must not place them on plastics or paints. Instead, we place them in glass containers or on foil. We can also put them in the intake section of the A/C unit.

For help with smoky smells after fire damage, call SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907.

Can Mold Remediation Steps Worsen The Situation?

2/25/2021 (Permalink)

SERVPRO vehicle parked in front of home Need mold remediation for your Knoxville property? Call the professionals at SERVPRO.

SERVPRO Helps Knoxville Homeowners Respond Appropriately to Mold

Mold can develop in any part of your house. Sometimes, it is even difficult to pinpoint the reason for such infestation. What you might be sure of is the need to take immediate action to address the situation. However, some of the steps you might take can worsen the situation or create secondary problems.

When done correctly, timely mold remediation in Knoxville properties can help prevent expensive renovations. SERVPRO technicians are well versed in mold development processes. For instance, we understand the factors that fuel growth, including moisture, favorable temperature, and minimal natural light. Therefore we can pinpoint responses that worsen the situation, including:

  • Wet cleaning or using bleach
  • Painting over moldy areas
  • Tearing down affected areas without taking precautions

Wet cleaning areas with mold residues introduce more moisture, so the problem may recur immediately. Since bleaches are mixed with water, they are less effective than you might expect. Painting may seem like a good way to rid walls or other surfaces of mold stains. However, since mold hyphae penetrate the affected material, covering an area with paint only hides the problem.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville tackles mold remediation correctly. You can reach us at (865) 862-8907 when you need assistance.  

Handling Carpets During Water Restoration in Rocky Hill Properties

2/18/2021 (Permalink)

Carpet water removal Contact SERVPRO for water damage mitigation services, no matter how big or small.

SERVPRO Helps with In-Place Drying and Removal of Carpets for Water Restoration

Whether there is a leak or other water intrusions in a house, highly porous materials such as carpets are vulnerable since they absorb the water quickly. The absorbed water can cause different problems, including deterioration of the material or bad odor. Drying carpets is also challenging since regular water extractors cannot remove all the absorbed water.

SERVPRO can help tackle all challenging tasks during water restoration in your Rocky Hill home, including finding a solution for your wet carpets, area rugs, and other heavily porous contents. Our Water Restoration Technicians use different restoration approaches after assessing the specifics of the situation, including:

  • Carpet construction
  • The amount of water involved
  • The duration of exposure to the water

The information gained from the evaluation helps our SERVPRO technicians determine whether to remove the carpet or dry it in place. Some factors like extended exposure to water necessitate removal because there is a higher likelihood of physical damage such as delamination or even mold development. In case we determine in-place removal is possible, our SERVPRO technicians use deep extractors such as the water claw to improve efficiency. 

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has sufficient resources for efficient water restoration. Call us at (865) 862-8907 to assist you.

How Effective is Cleaning A Fire Restoration Technique?

2/10/2021 (Permalink)

SERVPRO crew SERVPRO will take care of your Knoxville fire, prepare and call us today.

SERVPRO Utilizes Different Cleaning Actions to Save Valuables in Knoxville Properties

At the confluence of the French Broad and Holston Rivers forming the Tennessee River lies the city of Knoxville. The River was initially called The Cherokee. It stretches over 652 miles, hosting one of the most significant irrigation and hydropower systems in the Southeastern United States. The River's drainage basin covers over 40,910 square kilometers. 

Apart from bordering the 12th largest river in the United States, Knoxville is also credited with various national history contributions. For instance, the early streetcars started operating in the city when in 1890, streetcars in the town were transformed from animal-drawn to electric powered. The initial trip was conducted from Gay Street up to Lake Ottosee. Other historical things about the city include:

  • Mountain Dew, the 40th most popular beverage in the country according to YouGov, has its roots in Knoxville
  • Renowned movie director Quentin Tarantino was born in the city
  • It is the birthplace of famous Country Music singer Kenny Chesney 

The City's Main Draw 

Gay Street, which transverses the heart of the downtown area, has historical significance and is one of the busiest sections of the city. It has several shopping centers, art venues, museums, hotels, and bars. Several buildings along the street are listed in the National Register of Historic Places.  Some of the notable events associated with the street include hosting the Constitution Convention in 1796, resulting in the founding of the state of Tennessee. In 1854, the street became the first paved road in Knoxville. 

Another vibrant section of the city known locally as the strip lies next to the University of Tennessee. It has a series of bars and restaurants where college students hang out. Because of the higher student population, food and drinks in the area tend to have pocket friendlier prices. It is usually busiest during basketball and football games.

The Old City

Other sections of the city have a different feel, unlike the downtown area. The Northern end of Knoxville or "Old City" has a different vibe. It is most popular with people who love clubbing.  It also hosts the main train station, bus station, and homeless shelter.  The area has several historic 19th-century buildings like the former Patrick Sullivan’s Saloon. Patrick served in the Union Army, rising to the rank of Captain before returning to Knoxville, where he established the saloon. It operated from 1888 to 1907, when the ban on saloons was imposed. 

How Does SERVPRO Tackle Cleaning During Fire Restoration?

Cleaning is a crucial aspect of fire damage restoration since the combustion process creates residues and debris, affecting large swathes of a property. Various challenges, including stubborn residues and difficult materials, can interfere with the process diminishing its effectiveness. SERVPRO technicians help overcome such challenges by utilizing different cleaning actions, including:

  • Chemical action 
  • Lubrication
  • Suspension and dispersion
  • Mechanical action

The actions require different tools and professional products. For example, mechanical action is more effective when using automated equipment such as rotating brushes, unlike using a hand tool. We also use specially formulated cleaning products that maximize the efficiency of chemical action in removing stains or surface residues. 

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville has highly trained fire restoration technicians. Call us at (865) 862-8907 to help you clean up after fire damage.  

Attend the TVBA Business Expo and Veteran Job Fair Near Knoxville

1/25/2021 (Permalink)

SERVPRO technician at work. Storm damage is no easy task. Call the professionals at SERVPRO for the experience and latest equipment and techniques needed for your business.

Knoxville Business Owners Have a Lot to Learn from the TVBA Business Exposition and Veteran Job Fair

The Tennessee Veterans Business Association (TVBA) holds an annual business exposition and veteran job fair, which aims to grow the entrepreneurial spirit, and offer training and education, government advocacy as well as career support to veteran job seekers. The next expo and veteran job fair take place on 5th February 2021 at Hilton Knoxville Airport in Alcoa, TN. Knoxville dwellers can venture into the nearby city to attend the event. TVBA is committed to connecting veteran business owners with:

  • Other veteran-owned firms
  • Elected officials
  • Chambers of commerce
  • Veteran-focused nonprofits
  • Retired military personnel

The business association is dedicated to unifying the voices of veteran business owners and veterans and offering the tools they need to advance the dreams of their business.

It was founded in 2010 after Jonathan Williams, a 10-year navy veteran, established his own enterprise and started reaching out to entrepreneurs to gain input and insight on running a company successfully. 

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville is glad to welcome you to the TVBA Business Expo and Veteran Job Fair. We support enterprises that make such events possible. If there is commercial storm flood damage in your Knoxville business, we can help bring things back to normal. Call us any time at (865) 862-8907 for prompt and effective restoration. 

SERVPRO of Rocky Hill, Sequoyah Hills, South Knoxville Now Hiring

1/25/2021 (Permalink)

flames on the left and water droplets on green on the right with We are Hiring! written Now Hiring!

SERVPRO of Rocky Hill, Sequoyah Hills, South Knoxville Now Hiring for a Reconstruction Superintendent

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Reconstruction Superintendent. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened.”

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Primary Responsibilities
1. Customer Satisfaction

  1. Compile and resolve punch list items.
  2. Perform final walk-through with customer.
  3. Secure a signed Certificate of Completion and Certificate of Satisfaction from customer.
  4. Customer Communication
  5. Conduct pre-construction meeting with customer.
  6. Provide project update (daily narrative) to customers and clients.
  7. Construction Management
  8. Schedule all subcontractors and material suppliers.
  9. Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work.
  10. Document all project activities in the job book.
  11. Execute change orders.
  12. Subcontractor/Resource Provider Management
  13. Set expectations on a project-by-project basis.
  14. Maintain quality standards through site inspections.
  15. Provide evaluation and rating of all vendors and subcontractors.
  16. Coordinate inspections with local jurisdictions.
  17. Cost Control and Schedule Adherence
  18. Ensure material suppliers deliver exactly what was purchased.
  19. Ensure subcontractors complete all work in accordance with their purchase orders.
  20. Validate schedule and progress.
  21. Identify areas outside of contracted scope of work..

Necessary Experience and Skill Set
· Superb customer service track record

  • Effective written and oral communication
  • Basic math skills
  • Experience in restoration and/or construction preferred
    Formal Education/Training
    · High school diploma/GED
  • Project Management Professional (PMP) certification preferred

Physical and Work Environment Requirements
Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and jobsites can be loud.
Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 7:00 a.m.–5:00 p.m., Monday–Friday, 45 hours per week. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Quick Response to Knoxville Homes affected by Fire and Smoke Damage

1/13/2021 (Permalink)

SERVPRO fleet ready for work Fires cause irreversible damage to your property. Call the professionals at SERVPRO for IICRC certified technicians.

SERVPRO is Ready to Offer Reliable Fire Damage Restoration Services in Affected Knoxville Properties   

Knoxville is the largest city in East Tennessee Grand Division and the third-largest city in the state. It is also the county seat of Knox County and the principal city of the Knoxville Metropolitan Statistical Area. In 2019, the estimated population in the area was 869,046. As of July 1st, 2019, the city had an estimated population of 187,603.

Knoxville was first inhabited in 1786 and was Tennessee’s first capital. Throughout the early 19th century, the city struggled with geographic isolation. However, in 1855, the railroad arrived in the area and its economy began to grow. The secession issue divided the city during the Civil War and both Union and Confederate armies occupied the area alternately. 

After the Civil War, the city grew rapidly as a manufacturing and wholesaling center. The collapse of the manufacturing sector after the 1920s stagnated the city’s economy. That led to a decline in the downtown area and political fights entrenched the city’s leaders. However, the city rejuvenated after hosting the World’s Fair in 1982. Private developers and city leaders also played a significant role in the revival of the city, especially the downtown area.

The History of Knoxville

The first settlers of Knoxville were the indigenous people who arrived during the Woodland Period. A burial mound is among the oldest artificial structures found in the city and it was constructed during the Mississippian culture period. The city has preserved the earthwork mound but the University of Tennessee has developed the area around it.

The Early Woodland habitation area is among the prehistoric sites in the city. It is at the Tennessee River and Knob Creek junction. Other prehistoric sites include:

Bussell Island: It was originally inhabited by various Native American cultures for thousands of years before early European explorers arrived.

Dallas Phase: Located in South Appalachian Geologic province, it is an archeological phase within the Mississippian III period. 

When the French and Indian War ended the Euro-American, the settlement grew drastically west of the Appalachians. In French Broad and Holston valleys, the white settlers had already established the areas by the 1780s. In 1785, the U.S Congress unsuccessfully ordered illegal settlers out of the valley. 

In the modern days, development in the city has expanded beyond the South Knoxville waterfront and Tennessee River. The city adopted a long-term improvement project called the South Waterfront Vision Plan to re-energize the 750-acre waterfront on the Tennessee River. 

The home of rich arts 

Knoxville hosts several festivals in a year. The city’s contribution to old-time, bluegrass, and country music are significant from Homer and Jethro and Everly Brothers to the Flatt and Scruggs. 

Established in 1935, the Knoxville Symphony Orchestra (KSO) is the oldest continuing orchestra. Knoxville Symphony Orchestra maintains several full-time musicians who perform in over 200 events annually. The Civic Auditorium, Tennessee Theatre, and the Bijou Theatre are KSO’s traditional venues. However, it also performs in other non-traditional venues. 

In 1943, Sergei Rachmaninoff a Russian composer and virtuoso pianist performed his final concert at the University of Tennessee at Alumni Memorial Auditorium. The Blender, an American music magazine ranked Knoxville city as the 17th best music scene in America.

Knoxville also hosts several art festivals. The most popular festival is the Dogwood Arts Festival, which celebrates and promotes regional culture, art, and natural beauty. The 17-day event takes place in April. In the same month, the city’s residents enjoy the Rossini Festival that celebrates Italian culture and opera. 

June’s Kuumba Festival, which means creativity in Swahili, honors the region’s African American heritage and displays folk arts, music, games, dance, food, theater, storytelling, visual arts, and games.             

The home of sports

The athletics program in the University of Tennessee popularly known as the “Vols,” or the “Volunteers,” is famous in Knoxville and its environs. The Vol’s football team plays at Neyland Stadium, one of the largest stadiums in the world. The city is also home to Thompson-Boling Arena where the men and women basketball teams play. The facility is the largest indoor basketball arena in the U.S. 

The city is home to several professional sports team, including:

  • Knoxville Ice Bears
  • The Tennessee Smokies
  • Knoxville Force 

The Great Smoky Mountains wildfires

In late November 2016, a complex set of wildfires began. Towns such as Gatlinburg and Pigeon Forge, which are near the Great Smoky Mountains National Park, were the most affected. The fires left 190 people injured and claimed the lives of 14. It was one of the largest natural disasters in Tennessee’s history. 

On 12 December, the fire had burned a significant chunk of land approximately 15 square miles (10,000 acres) inside the park. The fire also affected over 6,000 acres outside the park. The incident forced 14,000 residents as well as tourists to evacuate. The fire damaged around 2,000 buildings.  

How does SERVPRO’s fire damage restoration process preserve Knoxville properties?

After a fire, do not try to remediate the affected area on your own. A reliable restorer has the experience needed to follow the proper fire restoration process to get your house to its pre-damaged state. At SERVPRO, we have a team of highly trained technicians who aim to minimize damage to our customer’s property. 

Even after extinguishing the flames smoke and soot can continue to cause damage. While working on your property, we are cautious of:

Rust and corrosion: Kitchen appliances and electronics with metallic surfaces can corrode or rust when oxidized. This can cause the appliances to malfunction leading to expensive repairs. We can clean the affected appliances using advanced products to minimize damage effectively. 

Soot staining: This occurs when soot in the air settles on various surfaces causing discoloration. The material and the time that is taken before restoration begins determines whether the soot staining is removable. If restoration is delayed the discoloration can be permanent. Our restorers can agitate affected surfaces using brushes, towels, air, and water pressure to eliminate the soot.

Mold: It can occur within 24 to 48 hours because of the water firefighters used to extinguish the flames. Mold can spread to other areas fast. If not remediated on time, it can cause health effects to occupants. Our restorers use effective disinfectants to clean the area leaving you in a safe home.

Even a small fire can cause irreversible damage to your property if not handled properly. Contact SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville at (865) 862-8907 for professional restoration.  We’re Faster To Any Size Disaster. 

Join Other Residents of Rocky Hill in the Alliance I/DD Division Meeting

1/13/2021 (Permalink)

SERVPRO vehicle and technicians outside job site. Water damage to your property should be left to the professionals to handle. SERVPRO technicians are IICRC certified and trained for the job.

Be part of the Alliance I/DD Division Meeting in Rocky Hill.

The Alliance welcomes all Rock Hill residents to the I/DD Division meeting. The event takes place on January 26th from 9:30 AM to 11:30 AM at 35 Cold Spring Road, Suite 522, at the Alliance Rocky Hill Office. The event organizers expect interested persons to arrive thirty minutes early.   

Once you are part of the organization, be ready to offer services to persons with intellectual and development disabilities (I/DD). The service providers are funded by various organizations, including:  

  •         Office of Early Childhood (OEC)
  •         Department of Development Services (DDS)
  •         Department of Social Services (DSS)

The organization holds its meeting every fourth Tuesday of the month. The event’s organizers urge interested persons to wear masks at all times during the event.

SERVPRO of Rocky Hill / Sequoyah Hills / South Knoxville warmly welcomes you to the Alliance I/DD Division meeting. Leaking faucets or a malfunctioning dishwasher can cause severe damage to your property if not handled by a professional on time. If you need water damage restoration for your Rock Hill property, talk to our experienced restorers at (865) 862-8907.